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1A Auto has a rating of 2.9 stars from 503 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1A Auto most frequently mention customer service, return shipping, and wrong parts problems. 1A Auto ranks 32nd among Auto Parts sites.
This company does not typically respond to reviews
In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.
Ordered brake parts from their web site, which had specific instructions using the VIN to identify the correct parts. They did not fit. Called customer service and their response was "You should have called us first." They want as much as the order costs for a return. It's a ridiculous response because the order was made according to their instructions and then the rep states that just calling them would have cleared things up. This is incorrect, unless they were to come to my home and measure the part. Their response is completely self-serving and they obviously do not care for their customers or further orders from individual customers. Avoid these scammers is my advice. They save you nothing and could cost you much. Bad bargain.
This company is one of the few left that actually stands behind their parts, and the service was fast and to the point, I cannot give enough stars for them, they really are good people.
1aauto it self is good and the shipping was good but the TRQ parts they sell are junk ordered the struts and shocks and they sucked could have bought some from a wreck and they would have been better than these. If you use 1aauto do yourself a favor and spend the extra on a good brand.
Fantastic experience! The videos helped immensely and gave me the confidence I could do a job I'd never done before. After a porch pirate stole half my order, 1A Auto was great and shipped out a replacement immediately! They were WAY more helpful than UPS. I will DEFINITELY shop at 1A Auto again!
I was needing a passenger side mirror or so I thought then I realized I needed the motor as well I have searched high and low I've had multiple problems with other companies the wrong part charging the wrong total and I emailed One a Auto and got an immediate response although the part would not work for me they gave me very helpful information and went above and beyond to inform me about all kinds of motors, I was extremely impressed for future parts I will go to them no doubt!
Yes you may see good things written here about them, but trust me that the bad reviews are what you need to be aware of! They are all very TRUE. FAULTY BRAKE PAD/ROTORS DO NOT BUY This CHEAP CHINESE MADE STUFF. You are better off paying the extra bit at your local auto store to avoid the massive amount you will be paying to ship it back when you realize it's all CHEAP!
Tip for consumers:
Do NOT trust these cheap CHINESE made parts
Products used:
brake pad + rotors
You guys are the best. I was on the phone with your representative for only 5 minutes and she was so polite, knowledgeable and professional. I received the new parts 2 days later. I've been with you guys for years, I will never go anywhere else and everyone I know looking for parts I always give them my recommendations and your phone number. THANK YO ALL SO MUCH
Tip for consumers:
These guys are the ABSOLUTE BEST
Products used:
Clutch pedal assembly
Ordered tie rod ends for my f250 payed 150 for a alignment after put on just to have them go out 2 months later. They exchanged the set then 5 months go by I'm going to make a left turn go over railroad track and notice steering wheel play. Turns out tie rod was coming apart so called them to see if I could pay the difference for moog instead there poor quality parts they offer and aas told they didnt offer them and I have no warranty after they asked if truck was lifted and told them a simple 2 inch leveling kit on front. I been a mechanic for 10 years I know the dog's and dont's and told her that was a bunch of bs. Dont buy these parts they are poor quality and will get someone hurt
Good morning Derrick, I am so sorry to hear this! Please direct message me your order number and email associated with the account and I will reach out to our customer support team right away to see if anything can be done.
I recently purchased and installed new TRQ window regulators in my '01 Z-71 Chevy truck. The old regulators were really tired. I bought this truck new in '01, and these TRQ regulators are better than the originals ever were. I am very satisfied with these new regulators, and with 1aauto. Great prices and free shipping - hard to beat!
Thank you Tom! We pride ourselves on providing our customers with quality auto parts with a proven track record of longevity!
Do not buy any suspension parts for your Infiniti from this place it's garbage the bushings break after two weeks and the clunking comes back worse garbage low low quality bushings stay away made in China garbage junk that's where it belongs in the junk
Good afternoon Jon:
I am so sorry to hear about this service experience; this is never the kind of experience that we strive for with our customers. Do you mind direct messaging me the PO # associated with your account? I want to ensure this situation is rectified.
Warm regards,
Joe
The expected shipping time as they promised is 3-5 business days. After 7 days, I contacted them, they told me the expected shipping date will be another 10 days. After waiting for another 7 days, I did not see any updates from my shipping. After I contacted them, they told me that my shipping is LOST. Wasting my time on waiting the parts, and they could have told me earlier that the shipping is delayed and the shipping is LOST, so I can change to other options. But, they did NOTHING.
Hello Xiaozhuang, I am terribly sorry to hear about this; this is never the kind of customer service experience that we strive for. At 1A Auto, we understand that most people cannot wait idly by without their auto parts. I have reached out to our support them and they informed me that they are currently in communication with yourself. I know it does not make a tangible difference, but we do profusely apologize.
Malibu back window These guys are great I had to leave my car overnight the company they ordered my back glass from sent them the wrong glass these guys thought I'd be mad, that's not reason to get mad, they make bumper stickers that say "$#*! happens" a wonderful company anytime I needed a part they were there and when I was Towing I dropped off bunch of different cars There
Thank you so much for your review Stephen! We appreciate your continued support of our company and look forward to assisting you with your next repair.
They sent me a faulty part which has wound up costing me well over $300 as well as hours and hours of my time. I replaced the part with their faulty part and assumed that coolant temp sensor wasn't the problem. Then I replaced the theromstat. That didn't fix it. Took it to the shop and they went through a bunch of testing since I had already replaced these two things. They wound up replacing the coolant temp sensor (the one that these people sent me) and it turned out that 1AAuto sent me a faulty part. Screwed me out of $300 and a bunch of time I will never get back. Their customer service sucks too. I've tried reaching out to them and have gotten no response. These people suck.
I original car mats for my 2004 Altima, but I mistakingly bought the wrong color. They didn't have the color I needed, so I returned the mats for a refund. It took a little longer than I expected, but I did get my refund without any unexpected hassles.
I ordered spark plugs and wires. The wires were claimed to be exact fit. They weren't! Spark plugs were good.
I was in the process of doing the tuneup and had to borrow a vehicle to travel to the store to purchase the proper wires!
Not happy!
I
Do not buy from them. They sent a cheap Chinese knock off that was not even close to fitting. Wanted to charge me $17 for return shipping. Pay more for OEM parts. 1A auto is a rip off
Tip for consumers:
Beware! Cheap Foreign parts that don't work and they charge for return shipping when they send you the wrong item.
Products used:
2001 Suburban rear wiper arm
Easily found the parts I needed.
Prices were better than local auto shops.
Website even had installation instructions, including torque specs for all the mounting bolts.
Excellent Service very professional and fast communication. If you have an issue this company is fast at making it right. Definitely will use them again.
Products used:
Struts
I do not recommend you buying nothing from this company. The parts are really cheap quality. I ordered some inner tie rods for my truck and they only lasted 2000 miles.
$#*!ty company. They where late and send me the wrong parts when returning back they want to charge you for shipping it back. Don't order from this place A1 auto sucks. No help what so ever
Tip for consumers:
Make sure you have everything by size or a least know the size
Products used:
Brake kit that did not fit my car
I ordered and received two rear wheel bearing and hub assemblies for my 2015 Prius. When I took them out of the box I hand Spun them And found a slightly rough spot in the bearing assembly while spinning. I immediately contacted 1Aauto And they sent another one out immediately at no cost to me. I then took the original two To my mechanic who Spohn name by hand and found a rough spot in the second one. I am mediately contacted 1Aauto
Again And another replacement was immediately sent out to me at no charge. A company that stands by age product like they have is your company I want to stick with. Good people great service great prices
Alan, thank you so much for your kind words. I hope that your situation serves as testament that we, as a company, will not be satisfied until the customer is satisfied. While our company has grown from the small corner of a garage into the global presence it is today, that motto has remained the same.
I thought it was a no-brainer to get a 6 month old headlight replaced that has a lifetime warranty after heavy condensation built up. I bought them as a set, their "DIY Solutions" brand, PART 1ALHP*******. After quite a wait-time on phone, the customer service rep informed me that wasn't covered under their lifetime warranty. These are for a 2007 Avalanche and are a MAJOR pain to replace. I couldn't believe they wouldn't stand by their obviously defected product. The service rep was abrupt, and had no intentions of even trying to fix the issue. I'll never buy from them again.
Tip for consumers:
Do not use this site as they refuse to stand behind their products even though they claim lifetime warranty.
Products used:
headlights
When I originally placed my order there was a question in the Q&A that asked if the bearings and seals were included. The answer from the staff was "the bearings are included not the seals." This answer has since been changed, but i do have a screenshot of the original answer. I also called and spoke with a representative just to confirm before I ordered. The rep said "I don't see it in the description, but because the staff said yes in the Q&A, that they should be included.
I received the rotor kit and no bearings. I called and spoke with multiple people to try and fix the situation. They apologized and admitted to their mistakes. That was great and all, but I still wanted the bearings that I was expecting.
Instead of fixing the actual problem and sending the missing bearings, all they would offer was a return of the rotor kit. Which looked really nice by the way.
This solution sucks because now I have to find rotors elsewhere. And not only that, 1A auto has to pay for return shipping which probably costs more than it would to send a set of $30.00 wheel bearings. I know its not an expensive part, it's just the moral of the story.
Just think. If you just took care of your customer you probably would have had more sales in the future. But I guess that's not what your looking for.
Thanks 1A Auto
Wow, I am severely unimpressed with this company. After getting this part installed it breaks 2 months later. I sent in a message on their website to customer service and never heard back. After a while I figured I would call in. I have currently been on hold with their customer service line *******393 for 1 hour, 11 minutes, and 50 seconds. I have been told for at least 20 minutes that "the estimated wait time is less than 1 minute". Oh wait it gets better, it just changed to "the estimated wait time is 10 minutes". Seriously! WTF! **UPDATE** I was contacted this morning via Facebook message and email. They stated they do not do returns after 60 days. IF YOU ARE LOOKING FOR A CRAPPY PART THAT WILL BREAK SOON AFTER YOU BUY IT AND WANT TO GAMBLE WITH AN ALMOST NON EXISTENT RETURN POLICY THEN THIS IS THE COMPANY FOR YOU. OTHERWISE STAY FAR AWAY!
Tip for consumers:
STAY AWAY!!!! Parts break after spending multiple hours and hours getting them installed. Customer service says they are available Monday - Friday 8:00am - 8:00pm ET and I have been waiting for now over 1 Hour and 17 minutes within this timeframe. STAY AWAY!!! SAVE YOURSELF THE TROUBLE!!!
Products used:
2006 Toyota Sienna Rear Driver Side Sliding Door Cable Assembly
We ordered wheel bearings for a 2009 GMC Sierra and received wheel bearings for the older model. 1A auto wanted me to pay for shipping and I was told I need to pay for shipping because I ordered the parts. I said I put in for my vehicle and the customer service agent argued with me telling me I put the correct year and make but I put for Savannah not Sierra. There is no GMC Savannah! He did finally send me a label to ship the parts back but ended with I put in the incorrect vehicle!
Kasey, I am so sorry to hear about this; this is never the kind of customer service experience that we strive for. If you could please message me the PO # associated with your order, I want to take a look at this right away.
Always have products that we need at fair prices. Delivery is always on schedule. Video training tolls are great and very helpful so we can do the repairs. A great resource to work with.
Joel, thank you for taking the time to leave this review! We're happy to hear our how-to videos have been helpful!
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1A Auto empowers people to fix their own cars & save hundreds! Quality Auto Parts. Thousands of How-to Videos. USA Customer Support. Fast & Free Shipping.
Allen, thank you for reaching out. This is never the kind of customer service experience that we aim for. Since our inception in 1999, we have prided ourselves on provided quality auto parts, at a competitive rate, in a timely manner, to all of our customers. Please direct message me your order number and email associated with the account.