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1A Auto has a rating of 2.9 stars from 503 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1A Auto most frequently mention customer service, return shipping, and wrong parts problems. 1A Auto ranks 32nd among Auto Parts sites.
This company does not typically respond to reviews
In October 2016, I replaced the fuel pump assembly on my 1996 Chevy 4.3 S-10. In January 2019, the fuel gauge became erratic. I had no receipt or paperwork but called Customer Service anyway. Using my phone number, name and address, the Customer Service Representative found my original order and within three minutes replacement module scheduled for shipment. The CSR's knowledge, skills and attitude were both courteous and professional Additionally, she reminded me that I must return the original part, within 60 days, to ensure the continuation of the warranty. The complete call lasted less than five minutes. I highly recommend 1A Auto.
Ordered brake parts from their web site, which had specific instructions using the VIN to identify the correct parts. They did not fit. Called customer service and their response was "You should have called us first." They want as much as the order costs for a return. It's a ridiculous response because the order was made according to their instructions and then the rep states that just calling them would have cleared things up. This is incorrect, unless they were to come to my home and measure the part. Their response is completely self-serving and they obviously do not care for their customers or further orders from individual customers. Avoid these scammers is my advice. They save you nothing and could cost you much. Bad bargain.
Good price, good installation video on window regulator and motor.
Great quality parts, quick delivery, great price!
Thanks 1A Auto!
Right part, right price, on time. Recommend to all.
Got part I needed price I was ok paying. Ordering experience was great
That's what it's all about Pete: finding an establishment that satisfies price, part, and customer service experience. Thank you for your kind review and we look forward to assisting you with all of your future car repairs.
Great customer service. Had a question, had a issue. No problem. These guys are great.
Parts were exact OE match and were delivered well packaged and on-time.
Parts fit great and great service. Great people to deal with. Thanks
Thank you Stanley! And you are the best kind of customer! Thank you for your endorsement and we look forward to assisting you with your next purchase.
Great deal and great service. Parts were great quality and much less expensive that anywhere
Bernie, as a company we pride ourselves on making our prices as competitive as possible for the customer. More times than not, we can not afford to squander time when we need a repair done on our vehicles; and nothing squanders more time than wrestling with buying expensive car parts. Thank you for your review and we look forward to assisting you with your future car repairs.
Warranty claim submitted, part sent, part installed, returned old part for warranty. GREAT EXPERIENCE
Parts were right and they were here when they were supposed to be.
Very happy and very satisfied with excellent service and quality.
The description was accurate, the fit was perfect and the installation video was adequate.
All 3 things I love to hear Michael! If your customer service experience is ever suboptimal, please do reach out right away so that we can rectify.
Great quality,great price.parts fit and work perfect.
Great experience. Definately will do business with them again.
Easy to install and make a huge difference. I highly recommend that you switch.
Perfect fit put it on last weekend just in time for alignment. Mahalo & Aloha
Wow what a surprising job, the parts all fit and we're delivered very quickly. Thanks d
Part was exactly what I needed, shipped right away. Very pleased
Ordered at two separate times with easy ordering and shipping. Will do it again when needed.
Satisfied with all the parts I ordered, price and shipping. Will recommend to anyone.
Fast delivery and tutorial video very helpful... Will be ordering future auto parts from here!
Easy to order, good price, fast shipping, correct part that fits perfectly.
Plug in and go, very satisfied with product everything works great
The parts were less then my local auto store. They arrived quickly and in good shape too!
That is great to hear Curtis! Nothing beats quality and economical!
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1A Auto empowers people to fix their own cars & save hundreds! Quality Auto Parts. Thousands of How-to Videos. USA Customer Support. Fast & Free Shipping.
Thank you Stephen! Quality, efficiency, and economical; those are 3 of the themes that our company most focuses on. We look forward to assisting you with your next repair.