• 1ClickPrint

1ClickPrint

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Overview

1ClickPrint has a rating of 2.5 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 1ClickPrint most frequently mention customer service problems. 1ClickPrint ranks 125th among Photo Printing sites.

  • Service
    8
  • Value
    5
  • Shipping
    7
  • Returns
    4
  • Quality
    5
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How would you rate 1ClickPrint?
Top Positive Review

“Excellent”

Leah L.
12/22/16

I ordered 3 photo blocks. Very impressed with them. They came on the date that it said which I am very pleased about as they are Christmas gifts. Absolutely love them and family they are for will do too. Thanks so much. Regards Leah

Top Critical Review

“DELIVERY? WHAT DELIVERY?”

Laura K.
11/6/17

I ordered about 12 prints on September 6,2017. It is now November 6,2017 and I have not received anything. I went back in records to be sure I was charged for the order, which came to $157 and change. As expected, the money had been taken out of account. Where are my canvases?

Reviews (61)

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customer service (10) order (38) delivery date (4)
Thumbnail of user laurak138
Connecticut
1 review
1 helpful vote
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November 6th, 2017

I ordered about 12 prints on September 6,2017. It is now November 6,2017 and I have not received anything. I went back in records to be sure I was charged for the order, which came to $157 and change. As expected, the money had been taken out of account. Where are my canvases?

Thumbnail of user gillr1
GB
1 review
1 helpful vote
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February 23rd, 2015

I ordered 2 canvas prints from this company. After 2 weeks nothing had arrived so I e-mailed them and didn't even receive a reply. Luckily I had paid with Paypal, so I opened up a dispute against them.
A few days later the prints arrived. What a let down! The quality was absolutely awful!
Yes - they are cheap - but they are also rubbish! Pay a bit more and get them done elsewhere. I will have to get mine done again somewhere else because these are just terrible!

Very disappointed!

Thumbnail of user leahl19
GB
1 review
0 helpful votes
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December 22nd, 2016

I ordered 3 photo blocks. Very impressed with them. They came on the date that it said which I am very pleased about as they are Christmas gifts. Absolutely love them and family they are for will do too. Thanks so much.
Regards Leah

Thumbnail of user johns13953
GB
1 review
0 helpful votes
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August 4th, 2023

As I have already said this is not as it was described on your advert on Facebook. The term used to describe what I was buying was (Premium Canvas) Not MDF frame with Polycotton. If that was what your advert said I certainly would not have bothered ad you can buy that cheap fake canvas from Groupon for about £8:99. I am not happy with your product and again I am asking for my money back. It is not right to con people like this. I have just read some of your 1-star reviews, I think you need to listen to your customers. Forget the thousands of happy customers you say you have and concentrate on the people who are not happy. Remember they are the people who keep you in business. Your replies to the honest opinions that everyone is entitled to. Seems a bit aggressive. I await my refund. Many thanks

Tip for consumers:
Bad attitude to customers. You can not speak to them in person as they don't answer the phone

Products used:
Canvas (Not Canvas)

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulw63
GB
1 review
2 helpful votes
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March 18th, 2014

My canvas prints have arrived today, 2 small and 1 large. Not sure why they have arrived as separate deliveries but hey there here. Ordered on 5th march so just under two weeks which i didn't think was bad. I did notice they offer a express service but i wasn't in any rush.

Print quality is great, for the money i really can't complain.

Thumbnail of user lyndam7
GB
2 reviews
1 helpful vote
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January 13th, 2014

Ordered prints from this company on 19/11/13 and I'm still waiting for them. I was told they would be with me by 16th of dec and I'm still waiting. You can check the progress of your order on line but all you get is the same message everytime, your order is in production and should be leaving us shortly, we are currently running inside our normal turnaround. Been lied to for weeks, quick enough to take my money and leave me short of 3 people's Christmas presents and now they have another offer on the go, why when they can't even complete ones made before christmas

Thumbnail of user christinec2128
GB
1 review
0 helpful votes
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May 6th, 2022

Order number *******. Customer services in this company are terrible. My order did not arrive even though the money came out of my account. On trying to contact the company, not one phone call or one email was answered. So disappointing.

Thumbnail of user kirstyg2
GB
1 review
0 helpful votes
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August 12th, 2015

I ordered a canvas and some photo blocks 3 weeks ago and I am still waiting for them! One of them was a present for my mother in law who's birthday was a week ago! Everytime I email them I get fobbed off saying that due to fluctuation and special offer orders my delivery date can change! Wow! Well it's changed at least 4 times now! Avoid this company at all costs because although they may have cheap prices by god you have to wait along time for them! I ordered a canvas from photobox and recieved them 3 days later!

Thumbnail of user theresag362
Ireland
1 review
0 helpful votes
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November 29th, 2021

This company is dreadful!
The invoice states you are paying a set amount then deducts discount and including P & P! However when you do not live within the UK. You are charge revenue at the full price!
BE warned! They do not state this as " It has been in practice for sometime" was the reply I received from 1clinkprint!

Thumbnail of user sallyw12
GB
1 review
2 helpful votes
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October 3rd, 2014

Very impressed with my hardback poster and my acrylic print. Easy page to navigate... Did what it said on the tin and then some. Delivery was longer than I expected. But was in no hurry and well worth the wait... will definitely use them again and hopefully I'll be wowed again

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Quality
Thumbnail of user davidp331
GB
1 review
0 helpful votes
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April 27th, 2017

What an amazing company, called up with an issue regarding one of my prints they where quick to resolve the issue and send out replacement. Great customer service and fantastic quality and price can not be beaten. All my future business will be with them and i would recommend them to anyone.

Thumbnail of user katiew64
GB
1 review
1 helpful vote
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February 18th, 2017

Ordered a canvas of my daughter and dad which the photo was a professional one with very high resolution this site states high quality canvass it's a lie the quality is terrible it looks all faded the faces you can see the pattern of the canvas what a waste of money will never use these again

Thumbnail of user jamesj56
GB
2 reviews
5 helpful votes
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February 20th, 2014

Ordered a set of floties for my girlfriends birthday present, she has a new flat and bare walls so i hope she appreciates this more than the perfume i was going to get her. I have to say there really great, ordered and arrived in about a week so no issues there. She now has five pictures of me to look at on lonely nights.

Thumbnail of user alexw50
GB
1 review
2 helpful votes
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October 29th, 2014

Do not recommend ordering from them what so ever.
Quality is terrible. The design is low quality, cut terribly (even the paper/card is low quality), not centered. Do not recommend at all.

The delivery took over a month. Every week i called and i was promised it would be posted Monday morning. Stay away from this company.

Thumbnail of user nickyp6
GB
1 review
2 helpful votes
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June 12th, 2017

Just taken delivery of 3 large photo boards and they are fantastic, quality is amazing can not believe they were so cheap for such great quality product.
Have had several things done through 1click and you have never let me down.
All have been amazing. Thanks quys

Thumbnail of user saras720
Florida
1 review
1 helpful vote
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June 17th, 2020

1st Time customer... I purchased a canvas for a friend who just lost her Mother, it is a precious picture of the two of them. I wanted to surprise her. BUT She never received the picture. I am unable to contact anyone from the company.

Thumbnail of user aj160
GB
1 review
2 helpful votes
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June 7th, 2014

I have received TERRIBLE service from this company. I made my order on 15 May for a present for my husband's birthday on 4th June. The week before it hadn't arrived so I emailed them and they told me to expect delivery by Friday 30 May. By Monday 2 June it still hadn't arrived so I called their helpline explaining what had happened. They assured me that they would send it out by courier that day to make sure I had it for his birthday on 4th. 4th June came and went and nothing arrived. I called their helpline again, which, although saying they usually answer within 30 seconds, didn't pick up and after 40 minutes I gave up. I emailed them again and they replied the next day saying it had been shipped via Royal Mail on 4th June. I'm not sure why they felt the need to lie to me twice as I would rather have had genuine information and work around it. Really very disappointing service and an awful way to run a business. I will not be using them again depite their good offers.

Thumbnail of user laurenr41
GB
1 review
0 helpful votes
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September 10th, 2016

I ordered my items on 20/08/16 we are now 10/09/2016 and I am still waiting.

Wish I had read reviews before ordering as I wouldn't of placed an order with them had I known the delivery service would be so shocking. Why state dates if you cannot stick to them.
I will be taking my custom elsewhere in future.

Cheap prices come with terrible service and delivery. Wish I had paid more at boots atleast I would of had them within an hour.

I will be requesting a full refund when they are open!

Thumbnail of user bettyc111
Ohio
2 reviews
1 helpful vote
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August 7th, 2018

I ordered my canvas print on 7/13/18. I barely received it a few days ago. The box and the print were damaged on one side. The picture itself looked exactly like the original picture, but it was so damaged, i cant use it. I am still waiting on a response from the company.

Thumbnail of user suej98
Iowa
3 reviews
1 helpful vote
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April 4th, 2019

I have ordered through a few different companies and thought I would give this one a try I received the canvas and it was of very poor quality as far as the picture it was very blurry. I have contacted the company about sending the picture back and getting my refund and nothing has ever happened just a lot of run around. I wish not to post the picture on this review because it is a picture of my grandchild.

Thumbnail of user debbiea28
GB
1 review
2 helpful votes
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August 24th, 2015

I ordered my canvas 20th july. It is now 24th august and still waiting. I have emailed 4 times. Had replies each time telling me a reprint was sent out and would arrive within 1-3 days. Did it arrive? Noooooo. Would not recommend using this company. You will not receive your order and if you do then thats just lucky for you. Iv requested a refund and still awaiting that. Huh 1clickprint my arse. Iv clicked about 100 times already

Thumbnail of user lingb
GB
1 review
0 helpful votes
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January 2nd, 2017

Ordered canvas and prints on 17 Dec arrived on 28th. Was a Xmas present so bit of a shame but I should've ordered earlier. They didn't respond to any of my emails. There's no tracking available on the site. The are no delivery prices or leadtimes on there either. However the canvas was a good price, photos good quality.

Thumbnail of user jenniferl188
Oregon
4 reviews
8 helpful votes
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December 9th, 2019

I ordered two customized canvas for my friends as their birthday presents. I wasn't expecting much because I bought it at their promotion rate but It was the exact quality of the photo I have uploaded to their database. It was delivered withing 2 weeks like they promised.

Thumbnail of user annp48
GB
1 review
1 helpful vote
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December 1st, 2016

Ordered the largest canvas they do.
Amazing quality and only took ten days!
Excellent service. BUT I'm still waiting on some prints I ordered.
Still love my canvas

Thumbnail of user anitas112
GB
1 review
1 helpful vote
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June 28th, 2018

Great photo prints at a good price.
No problems re canvas print... brilliant for the price.

Would be good to develop better feedback re delivery... expected duration.

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Your photos on highest quality, handmade canvas prints, acrylic and more. Wall art, photo blocks all handmade in our own factory and delivered to your door.

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Jamie T.

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