1ClickPrint

Horrible! This place is not ligit. Never received my order. Ordered in March then company said the would resend them. Lie. This is horrible that they can just steal money like that. I ordered pictures from free print app and got them in 1 week like promised.

I ordered a canvas for my partner as generally the reviews I read were good. It arrived and I am sorry to say my experience wasn't great. The canvas is extremely blurred and hard to make out. It is not what I had previewed before I finalised my order.

Thank you for your order, we can now confirm the order been processed and Shipped via standard Mail on Wednesday 22nd of November 2017
You can expect to receive your order after 7-10 working days from when the order has left us.It looks like your order has been lost in the post.If you could please check with your local Mail depot to see if they have anything under your name/address. If not, please let us know and we'll issue a replacement to be sent out at no extra cost.
Alternatively, we would be more than happy to issue a full refund for your order.
Again, please accept our apologies, we will do our best to get this issue rectified as soon as possible.
Kind Regards,
Colette Turner
1Click Print

Its been 4 days Since last email was received and replied with no response and still waiting for my refund as its to late to send again as it was a Xmas Present so still waiting for my Refund want my Refund.

Need ability to do more editing than zoom in on a photo. After loading eight photos, on the ninth I noticed the price skyrocketed from $1.99 each to $9.99 each. No notice. Nothing in the ad. I contacted the company. Their email response was timely but advised me that the price goes up on the eighth. Maybe they have hidden this info somewhere that we wouldn't think of looking. Hmmm... I believe this is false advertising. Hidden away under SECTION 4 MODIFICATIONS TO THE SERVICE AND PRICES (where you wouldn't even look) is the famous: "Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time." After reading reviews about poor quality and color I have decided that even eight canvas pieces for $1.99 each plus about $3 each for shipping, is not a good deal after all.

I should Samantha emails with the responses and the tone in the emails are not nice so if anywhere here they tell you that your satisfaction is guaranteed thats a lie I asked them for a refund repeatedly and they chose to not do that they were going to send out another campus just waiting till that comes so I can open it up probably not like it for the same reason and send it back as of yet they have not resolved the issue they responded to an email and that was over 20 some hours ago so we will take this as far as it goes remember this, Word-of-mouth is everything in your business and your customer service skills suck

I have NEVER experienced such appalling Customer Service. After placing my order for my Father's Birthday pressie I was told to expect delivery between 5th & 9th May. Unfortunately they didn't arrive. I was then told that they would be shipped to be received on 20th/21st May. Still no joy! After contacting them on the 23rd May I was told they had been sent and they would get back to me with a Tracking number. After phoning them today I have been told they are in dispatch and would be sent today...! Enough is enough... I have requested a refund that Collette has said she will do immediately?
The moral of this story is to read reviews before ordering!

Worst customer service I have ever come across, not a hint of concern that I was having a problem with their service.
Due to problems with them being unable to access the images I uploaded, I had to upload them 3 times in total (483 images). I had to chase them up to find out where my prints were each time, only to be told that again they had a problem with them. On the final time of uploading I was told they were with "pre press" where they were for 5 days despite me asking them to put some priority on my order.
In all it took from the 26th June until the 21st July before I received my order.
The print quality is mediocre to say the least, & after I "centred" each photo I got back 15 with peoples heads cut off or limbs missing. I also ordered six 7x5 prints & received 2!
If you are thinking of getting prints by these people then can I say that there are other printing services around, and I advise you to use them!

I will never order from this company again it's been over a month and still haven't received my 3 canvas I ordered. I have sent several emails cause this company don't communicate over phone and all they say is it's been shipped on the 6th of May well it's almost June. Terrible communication with customers. DONT WASTE YOUR TIME. I understand with the coronavirus it's been a challenge but this was suppose to be a gift for My daughters 1st Mother's Day. I will Never Order from this company again

I placed an order and weeks later have not received it. I have emailed the company 5x and received the same exact response each time. I have called 6x and hung up on 5x. When I did speak with them, they assured me I would have it the next day... it did not come. There are many companies that offer this service... use any one of them DO NOT USE THIS COMPANY!

Recently bought canvases through 1clickprint au. One was very blurry and the other canvas was wrapped terribly. Very dissatisfied and have been emailing them and not getting answered.

Thank you 1click very pleased with my canvas very fast delivery fantastic quality great customer service answered all my questions within a day definitely will use 1click again *****

I had over a thousand photos to order. I had created a folder but unfortunately you have to select each print individually. If you touch anywhere near the edge of any photo you lose your entire order and have to start again. Once I managed to upload my entire selection but my screen blacked out and I had to start again. To be fair this also used to happen in Boots and Jessops. If you decide to use this company then write down your password. For some reason if you have ordered from 1clickPrint before then when you get to paying and completing your order you are then required to log in. If you haven't got a password and create another one you are informed'Error email already in use' ( you know the scenario from your experience with other poorly designed sites. I phoned them but apparently the line was bad. I phoned again but as soon as I started to calmly explain the problem the call was terminated. This happened a further three times. It was always the same person too so I suspect this is a very small and inexperienced outfit. The photo quality was good however some pictures were over cropped. The price for 6 by 4 photos was good but the time spent just simply trying to upload an order has to be taken into consideration. I would recommend going with a professional company with a properly designed website.

I ordered 3 prints of my daughter was told they would be here for 12 December 2016 they never arrived I contacted them got a girl Becky she assured me reprint would be done and sent out on express delivery I would have them for 23 December this was all tracked but I could not find any tracking details it said not available, it concerns me that 6 prints of my daughter were meant to be se t and someone else has them, I have contacted them 23 & 24 December no response I contacted them 2 & 3 January 2017no response very poor customer service Poor delivery can't comment on quality as I done have mine but from what I have just read it terrible.
DO NOT USE THIS COMPANY I CANT EVEN GET A REFUND AS NOBODY WILL ANSWER ME.

I HAVE OPENED A CASE WITH PAYPAL THEY WONT ANSWER THEM EITHER BUT CASE HAS BEEN EXCULATED.

Bought a print from this company on May 16th it's now June 18th and no delivery yet also when I call them all they do is hang up on me when they answer also ordered another print thru Verizon and received it in 2 weeks never will buy from this company ever again and will call Discover card and will get a refund that way this company is a farce and a complete sham don't waste your time with them

Ordered on April 7 Th for Mother's DayAnd still nothing they claim they mailed it on April 16th, keep calling and I still get the same response should be there soon they have no tracking number, spoke with customer service today and they hung up on me

Pictures are ok. But there delivery is so slow. Rang e times now given delivery dates and excuses but it is soooooo slow. And they don't seem to care either...

Arrived on time, Bought a varity of things and was all perfect, Was for my mothers birthday, Would recommend too anybody who is looking for a cheap reliable site.

Avoid this company takes your money and Never sends the items ordered a canvas on 11/10/15 and the delivery date was 14/11/15 and as of today 21/11/15 i am still waiting. Contacted the number on there website and also sent emails to be greeting with very rude employees telling me we are with in our time frame, i asked where it says about a timeframe when ordering to be told its not on there website I AM TELLING YOU IT NOW! He is one reply i got from Ross Witham at 1click print
Hi,

Thanks for your email. Due to the interest of the offers and the
Fluctuation of offer orders, the delivery dates cannot be guaranteed
I'm afraid.
I would estimate that your order will be delivered by Tuesday/Wednesday next week.
You can track the progress of your order online at http://www.1clickprint.com/track/

Here's another from Collette Turner
Hi,

Thank you for your message. The order is currently within our turnaround time scales, however, I have placed the order on a 24 hour delivery once this has left production and we will endeavour to dispatch your item as soon as we possibly can. Should you item not be with you by the end of the week, we will refund you the full cost and postage of your order.

Please note my order still has NOT been sent yet and the date is still moving to later dates

I ordered prints from these cowboys, and the quality and coloring is absolutely rubbish. I wouldn't recommend using their service, as you cant use the prints as memories

7 out of 10 I ordered were perfect 1 blurry and 2 got lost in the mail. Customer service was very accommodating and I'm waiting for a reissue.

Fantastic level of service. Really liked my prints. I was over the moon for the price. Definitely will use again

Absolutely HORRIBLE! My order was for two prints of my daughters wedding with the promise of it being here with in two weeks. Was supposed to be a Christmas gift. After 12 days & the status never changing from "In Production" I emailed them & was told they were unable to find my order with the information i provided, which i might add, I gave them ALL the information including the order date, what i ordered, a screenshot of the order & the order number. I emailed them back with the information again only to get no reply for several days after i had e/mailed them several more times. THEN! I was told it was lost in the mail & I needed to contact my local post office, & if unable to find they would either give me a full refund or send them out to me again free of charge. I e/mailed them back asking for a tracking number or something, never got a reply. I emailed them approximately 6 more times over the next several days. Yesterday (the day AFTER Christmas) I emailed them asking for a refund if it wasn't here before New Years. Today (two days after Christmas) I get an e/mail saying it is being reprocessed & would be sent out when ever the next batch was due to go out after the New Year, when ever that is. ABSOLUTELY HORRIBLE! Would highly recommend not to waste your time with this company unless you don't care if or when you get your order.

Arrived on time and my canvas looks amazing! It's well made and the print is really good. So glad I made an order!