21Threads has a rating of 3.0 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 21Threads most frequently mention customer service, christmas shirts, and multiple times problems. 21Threads ranks 13th among General Apparel sites.
Satisfaction guaranteed, every time! My orders have been filled quickly and efficiently. If there is ever something wrong with an order, store will correct the error immediately, and are nice about it also. Love them!
Date of experience: November 18, 2022
Amazing to work with! Top quality products and amazing customer service make this store the best in the business. I recommend them to everyone I know. I have been using them for about 3 years and they always come through with value and a great finished product.
Date of experience: November 24, 2022
Great product. Great experience! Very polite, proactive, professionals. The experience was awesome and the product is exactly as advertised. I constantly get good feedback from everyone. Will definitely do business again in the future.
Date of experience: November 18, 2022
When my best friend passed away, I wanted to honor her memory in a special way. 21Threads worked with me to create custom embroidered patches I distributed at her memorial. The quality and attention to detail were outstanding, and the patches were a beautiful tribute to my friend. Thank you, 21Threads.
Date of experience: March 2, 2023
Thanks! As per usual, my last order was fantastic. Thanks for keeping customer satisfaction a priority. Been with you for nearly 3 years and appreciate the quality of the clothes and the embroidery for my work gear.
Date of experience: November 21, 2022
I like 21Threads because they have a wide selection of men's clothing and accessories. The staff is very friendly and they have a great selection of items. I love the fact that they have men's shoes, bags, and suits. The store is clean, organized and well maintained. I also like their prices!
Date of experience: April 21, 2023
Great customer service and very good looking product! Ordered for me and my girlfriend and it was delivered on time. I will be looking at purchasing one of the many different designs in the near future!
Date of experience: October 10, 2019
Ordered some new shirts for the holidays and they are totally perfect! They feel so soft and comfy and are freaking hilarious so everyone is gonna get a good laugh out of these lol. We ordered them early to make sure they got here in time and we were surprised to see that they arrived in only a couple of days! We also decided to change one of the baseball tee designs last second and they were so good about accommodating our request! I definitely recommend 21threads to everyone!
Date of experience: November 4, 2019
I used to be a firm believer in wearing super tacky sweaters during the holidays but I saw an ad for these guys on Instagram and thought why not give it a shot... and I'm so happy I did! This shirt is so comfortable and fits great. The design is great because I love Christmas Vacation and it even has a sweater type design on it so I get the best of both worlds! I saw they had a bunch of other hilarious designs and I will definitely be ordering more from 21Threads!
Date of experience: November 4, 2019
Sweaters are a thing of the past! :) :) . Love the pic, you rock Jacqueline!
I've always had a great experience with the products I've ordered and the people are awesome. Besides I would rather support a small up and coming company than a big box corporation any day. Give them a chance, you won't be disappointed!
Date of experience: October 2, 2019
I've bought from 21 Threads 4-5 times and have always been pleased with the results. The shirts may run a very little small, so size up if you like a larger fit. My experience was positive. I'm a huge believer in excellent customer service.
Date of experience: December 8, 2021
Ordered 4 weeks before Christmas, order never arrived. Track package didn't work, emailed customer support multiple times. No reply. Poor poor service. Super disappointed... shirts looks so fun, but wasted money! Don't bother!
* 21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 24, 2019
Very Soft comfy material.
After washing the neck shrank quite a bit & is snug, which I find uncomfortable.
I ordered a large. Fits well thru chest (I'm larger chested) but waist is rather lose. I know it's a unisex fit. A medium would have been to tight up top though.
Regardless, comfortable material, quality appears good, and shows my humor.
Date of experience: April 15, 2020
Amazing website even for a person with chronic anxiety like me. Great! This is my first time ordering, It was easy and I really like how you have a detailed description on every item, which let's you know what is or isn't available immediately, and the prices are reasonable, love the payment options.
Date of experience: January 23, 2022
Every year we do an annual Christmas bike ride where we deck out our bikes and ourselves in Christmas attire. Each year we wear funny themed shirts and hats. Last year, a group of about 10 of us ordered our shirts from 21 threads and we can't wait to order again this year. I'm excited to see what the Christmas collection has in store this time!
Date of experience: October 3, 2019
I wanted to create care packages for my essential employees working every day to keep our apartment communities open and our residents healthy and well. Brandon was SO awesome and shipped them quickly to me and I was able to put some very needed smiles on my teams faces! Product was exactly like stated on the website and I would order again and again!
Date of experience: April 15, 2020
It's been about 2 weeks since I placed my order. I contacted their support link and they were on it. The explained what the issue was, corrected it, and offered me a percentage credit. Great recovery!
I've seen some good reviews and wanted to get the family some Christmas shirts
I've seen some good reviews and wanted to get the family some Christmas shirts
Date of experience: November 16, 2019
* 21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2019
Love the shirts I ordered but there was some confusion as to the delivery date, I paid extra for fast shipping. The customer service rep was rude, nasty and insulting. This has turned me off to ordering from them again.
Date of experience: April 10, 2020
Ordered shirt for a friend on Dec 10. Package arrived Dec. 28. No response to multiple email inquiries. Order was always in "processing" status. "Stacy" (name on spam emails) never gave updates on order status, no phone number given, online "chat feature" was never available. After it finally shipped, they asked for a photo of the shirt to post on their website!. I sent them a screenshot of my emails asking for updates and the shirt in "processing" status for over 2 weeks. The shirt was OK once it finally arrived, the only reason I give 2 stars instead of one.
Date of experience: December 30, 2017
Ordered these shirts recently for my girlfriend and I and they are awesome! We love dressing up together for different events and these are perfect for all the Christmas activities we have planned. We are very impressed with the quality and fit of the shirt as you never know what you will get for something from an Instagram ad but we are glad we went with 21threads and we have been recommending them to all of our friends and family!
Date of experience: November 4, 2019
What a great picture! Thanks Anthony!
21Threads is a small-batch men's clothing label that focuses on quality and innovative design. They offer a wide range of hoodies, sweaters, button downs and overalls to suit any occasion.
Date of experience: March 14, 2023
21 Threads is probably the best online retailer I have ever dealt with.
I had ordered several Christmas themed raglans for gifts last year. Unfortunately after I had placed my order, Canada Post started a rolling strike and there were significant delays in delivery.
I was starting to get concerned about the delivery of the items in time for Christmas, I had reached out to 21 Threads expressing my concerns and their customer service team got right on working on possible solutions. Thankfully the items arrived shortly after I reached out to customer service and didn't need to pursue any other options, but it was wonderful to know that they truly care about their customers.
Date of experience: October 4, 2019
Ordered some shirts for my girlfriends and I for our holiday parties and they were a total hit! Super comfy and a great fit and they shipped out so quick! I will definitely be ordering from 21Threads again!
Date of experience: October 31, 2019
What a great photo! Thanks for supporting 21 Threads!
These shirts were listed on Facebook. We loved them. The site was easy to use and we ordered. We immediately got a response from this company. The items we ordered were shipped immediately without any delays. This company sent continuous emails notifying me of the status of my order. The shirts arrived exactly when I was told to expect them. The shirts were great and exactly what the picture showed. Incredible experience and will do business again.
Date of experience: November 6, 2019
Thank You for the great order Michael! We have the BEST Customers/Fans!
I bought it for the first time with a purchase, one hundred percent satisfied, excellent serivs and a new product. I made an order through the website, delivered quickly at the agreed time, everything was of high quality. Thanks!
Date of experience: December 15, 2021
Voted The World's Funniest Christmas Shirts! Choose Between Naughty & Nice With 21 Threads Shirts & Sweaters. Men's and Women's - Fast Shipping. Shop Today!
I'm glad our customer service staff took care of you quickly, they rock and you guys are awesome customers! Cheers!