21Threads has a rating of 3.0 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 21Threads most frequently mention customer service, christmas shirts, and multiple times problems. 21Threads ranks 16th among General Apparel sites.
Great customer service and very good looking product! Ordered for me and my girlfriend and it was delivered on time. I will be looking at purchasing one of the many different designs in the near future!
"So thin (read "poor quality") the white areas appear gray. So poorly printed that the image is way off to the left-side (see pic). The XL's I bought for my buddies are massive (like TENTS!). The only positives are that the Medium is actually a Medium and the material is so thin that it's soft. So I guess there's that. Oh - and it took a full 15 days to arrive! Finally, they don't accept returns. Read their Terms of Service and you'll see that they choose to edit (negative) reviews. AVOID ordering from 21Threads if you care at all about quality, customer service, or supporting a stand-up company!"
21Threads is a small-batch men's clothing label that focuses on quality and innovative design. They offer a wide range of hoodies, sweaters, button downs and overalls to suit any occasion.
Ordered a Xmas shirt 3 weeks before Xmas. It was too big. I tried contacting them so I could wear it before Xmas but their website chat was unavailable each time I went on site, called number provided can't leave a mesg and disconnects, emailed several times. Finally got a response that at the fault of theirs they said it was too late to return or exchange but they offered to reduce the price a few bucks to purchase another one COMPLETE SCAM DO NOT BUY FROM 21 TREADS
This company is a JOKE. ORDERED a few shirts as I placed my order I notice I flipped 2 shirts withing seconds tried contacting via chat/ email and phone. For 3 days several times a day kept getting same automated response. Even though there website states contacts us there is NO US. TODAY, AFTER 8 FAILED ATTEMPTS I GET A MESSAGE MY ORDER HAS SHIPPED. STILL WRONG? NOT 1 BIT OF COMMUNICATION FROM THEM. NO EMAIL EVEN THOUGH IT SAYS WILL REAPOND WITHIN 2 HOURS. NOTHING.
Tip for consumers:
There is no service . I am guessing even though it say Oregon you are ordering from a forgein company. Might be funny sayings but you can create your own for Cheaper. Horrible customer service
Products used:
Haven't received and won't be using any as I ordered wrong tried to correct for 3 days but no one would get back to me
Thanks a lot! I ordered it for the first time! All things are wonderful, the fabrics are good, everything is neatly sewn, fully corresponds to the description and photo
So far so good. Ordering has been a breeze with plenty of special offers to choose from. However, the clothes finally arrived and the fabric was thin and the shipping slower than advertised.
Cute and funny prints.
I liked them.
So far so good. Ordering has been a breeze with plenty of special offers to choose from.
I placed my order for 4 shirts on December 11th and our family Christmas party is tomorrow... I bought these as gifts they are Christmas shirts and I don't know if you all realize it or not but NOBODY WANTS A CHRISTMAS SHIRT AFTER CHRISTMAS! Terrible customer service won't answer phone the voice mail is full, won't answer emails and the chat system is disabled. I would think you could hire some people in customer service with the money you are stealing from everyone you scam. Totally disappointed
It said I would receive the 14th and have heard nothing. Now I try to view my order and it won't show what was ordered. Frustrated. These are birthday presents needed ASAP.
Order a shirt through a Facebook ad an expected a month turnout time like other tee websites. That was not the case. The shirt arrived super early and is good quality with a great looking print.
Literally 10 minutes after I ordered, my shirt was on its way! I couldn't be more impressed! They were very prompt and the quality of the shirt is outstanding! Thanks y'all!
I ordered prior to their deadline and now am receiving the shirt AFTER Christmas which is an absolute joke. Never responded to my email but sent me a email saying my shirts were shipped and will arrive Dec 26. Why would I want CHRISTMAS shirts AFTER Christmas?!?! Will NEVER place an order with this joke of a company again!
Good day! I express my gratitude to the store! We were pleased with the quality, and the timing of collection, delivery!
Recommend! Successful sales to you!
Quality meets expectations, soft, pleasant to the touch, neatly executed, the size of the table fit well, fast order fulfillment, courtesy and customer orientation of staff.
Ordered my t shirts last week and was given a confirmation and an app to keep track of my items purchased! The items are being delivered in a timely manner
The t shirts were colorful and the logo was appealing
I’m in school, have two kids an an essential worker so these t shirts were speaking of my current life!
I have not received a confirmation or tracking number for my items
* 21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered on November 4th still have not received! Come on already why do you need 100 characters? This is dumb get my shirt to me. Is this enough characters? Hello?
* 21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
International order by date for the holidays: Dec 7th.
I ordered shirts for the whole family for Christmas photos, as well as two Christmas gifts and a shirt for work for me for Christmas season. Order date: Nov 28th. It's December 26th, our shirts have been sitting in IL since Dec 21st. Got an email stating they had been shipped on December 16th. Didn't show up as being with the delivery service on December 18th. Needless to say, pretty disappointed. What did they do with my order for weeks before shipping it? I'm in Canada, so I left a wide gap for shipping, so I thought. Spent $300+ on shirts that won't fit my kids probably for Christmas next year, late gifts and to sit in the closet for almost a year, unworn.
I purchased a shirt, they charged me and I never received anything! I sent numerous emails with no response. This company is a fraud. I wish I would have read reviews before purchasing.
So far, the products available for purchase are pretty cool. I love the shirts, comfortable material. They fit a little bigger than regular sized shirts but all in all, they were a hit.
So far, the products available for purchase are pretty cool. I'll update once I receive my purchases.
I purchased 2 shirts, and they came a few days before the promised shipping date. Quality of shirts are a little disappointing, they are so thin almost see thru. But they are soft Fit was perfect.
I purchased a Mens Medium shirt from this site. I opened up the package and the shirt was very small for a medium. If you are going to order a shirt I would say to order 1-2 sizes larger. I contacted customer service to see how I go about exchanging for a larger size and I am told they do not except exchanges or returns. Tried to offer me 1/2 off if I prurchased a larger size. I AM NOT GOING TO BUY ANOTHER CHEAPLY MADE SHIRT BC YOU DAMN COMPANY WON'T ACCEPT RETURNS OR EXCHANGES. What a scam.
No worries. Our order was exactly what it was supposed to be - high quality products and high quality customer service. But it's what I have come to expect from this store.
In this online store you can find very good high quality clothes at affordable prices, ordering is very simple, delivery is fast, I recommend using the services of this online store
Customer Satisfaction Guaranteed! No matter what the problem, their friendly representatives continue working the issue until there is a positive outcome for the customer!
I ordered two shirts and spent 50 total. They took the money out of my account on March 30th. Emailed them even though I'm understanding of shipping issues with COVID and never got an email back. Went to their Facebook page to warn customers and was threatened by whomever members their page they would block me and I needed to just email them. When I informed them I have twice, they just never responded. I will never order from this company again. All the negative comments get deleted and you get threatened when you speak out. HORRIBLE COMPANY EVEN WORSE CUSTOMER SERVICE
I made a mistake and ordered the wrong t-shirt. Stacy has gone above and beyond helping me correct my mistake and has given me more than one option. Thank you!
Happy we could help you get everything correct Janet! You Rock - 21 Threads
I was very pleased with the work and the goods received!
Thank you very much for the opportunity to choose! I will be happy to continue using the services of your store!
Voted The World's Funniest Christmas Shirts! Choose Between Naughty & Nice With 21 Threads Shirts & Sweaters. Men's and Women's - Fast Shipping. Shop Today!
We take pride in being 100% US Based Company unlike many others selling through facebook. Thanks for being a great customer Toby!