21Threads has a rating of 3.0 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 21Threads most frequently mention customer service, christmas shirts, and multiple times problems. 21Threads ranks 16th among General Apparel sites.
Great customer service and very good looking product! Ordered for me and my girlfriend and it was delivered on time. I will be looking at purchasing one of the many different designs in the near future!
"So thin (read "poor quality") the white areas appear gray. So poorly printed that the image is way off to the left-side (see pic). The XL's I bought for my buddies are massive (like TENTS!). The only positives are that the Medium is actually a Medium and the material is so thin that it's soft. So I guess there's that. Oh - and it took a full 15 days to arrive! Finally, they don't accept returns. Read their Terms of Service and you'll see that they choose to edit (negative) reviews. AVOID ordering from 21Threads if you care at all about quality, customer service, or supporting a stand-up company!"
When my best friend passed away, I wanted to honor her memory in a special way. 21Threads worked with me to create custom embroidered patches I distributed at her memorial. The quality and attention to detail were outstanding, and the patches were a beautiful tribute to my friend. Thank you, 21Threads.
The other day I received my order. I liked everything very much. I was just delighted. The clothes are of good quality, everything is very neatly packed, looks exactly like in the photo, it can only differ in shade. I really like that the assortment is large, in one place you can order everything you need.
I have waited over 4 weeks with cocky customer service to receive absolutely nothing - but they were quick to take the money out of my account. Can't believe I have to go through my bank to get my money back.
I ordered the first time in this online store, was it worried about the right thing I made an order and what things come, the delivery was fast and I worked in vain because all things approached me perfect and the quality is high
I would suggest that all the Christmas sayings be an option in the 3/4 shirts. I didn't look at the shirts and sweatshirts and group shirts till after and noticed there was a few saying in those options that were not in the 3/4 sleeve adult humor ones.
Adult night out!
Fun ones for a Christmas party. Nobody knows what shirt they’re getting. Have to put it on blindfolded and go out with it on, they all promises to obey the rules! Can’t wait for their faces of WTF did I get myself into.
I would suggest that all the Christmas sayings be an option in the 3/4 shirts. I didn't look at the shirts and sweatshirts and group shirts till after and noticed there was a few saying in those options that were not in the 3/4 sleeve adult humor ones.
I'll keep this short and simple. I ordered the wrong shirt for St patricks Day... I quickly realized my mistake and emailed them no later than 5 mins asking to cancel or change my order. They never responded! Not even after 5 emails over the next 2 days. There is no customer service number! On top of all that I recieved the order after St Patricks day AND it was the wrong shirt! This company is a joke! BTW the quality of the shirts are terrible. Not sure how this company is in business
Ordered a $30 shirt - the first one arrived with a hole in it. I sent an email - without any communication, the company sent a second tee shirt - and this one comes with an ink mark on the shirt. Pretty pathetic customer service as well as terrible communication. I got better service and product from the $6 tee shirt company.
Ordered two tumblers. One of the tumblers arrived with a slogan that I did not request, almost offensive to the person for whom I purchased it. Two items, one correct, one not remotely what I ordered. Not sure how the QA person could look at what I ordered, looked at the incorrect tumbler that was being inserted into the box, and check that off as a success. Epic fail. That QA person likely had one job, but that one job was too much of a responsibility to ensure the order matched the contents of the box. Please stay away.
This site is for funny trendy Christmas shirts. I ordered shirts for myself and my daughters 2 weeks before our family/friend party. A week before the party the UPS label created just kept saying ready for pickup. I messaged 21threads asking why the status wasn't changing and they blamed UPS and Canada Post at customs. I called UPS 3 times over 2 days and they said they haven't received the package yet. 21threads then said UPS returned it for a bad label and it won't be to me in time. I asked them if they can over night it to NY (2 hours from my house) because I was dissaointed and had no other options and they said they could, but they won't. I feel awful, not sure why I've been treated so bad when I'm a nice person. I was trying to find a solution as it wasn't my fault for any of the delays and I was just treated like a joke. Don't order from here, especially if you want your stuff on time :(
Amazing quality of t-shirts. They are very soft and comfortable to wear. Printings on the t-shirts are very quirky and funny as we are. So, these are perfect for us. Quick shipping service. Bought these T-Shirts at discounted price and we are definitely going to buy more.
I think a seventh grader in home ec class could have sewn a nicer shirt with better quality material. Trash DON'T buy! Plus they do not give you a refund, only half your money back in store credit. BUYER BEWARE!
The process to purchase is easy. The web site is not very easy to navigate or user friendly. I wish I could have seen more tank tops but I could never find them. The shirts i ordered arrived in a reasonable amount of time, and were of decent quality for the price. The printing is high quality, and the shirts washed well.
I like 21Threads because they have a wide selection of men's clothing and accessories. The staff is very friendly and they have a great selection of items. I love the fact that they have men's shoes, bags, and suits. The store is clean, organized and well maintained. I also like their prices!
I was able to place and pay for my order with no problem. I was sent confirmation asap and when my package was on it's way I was able to track every step of the way. I like that! The shirts are really nice the quality is excellent. I will order again.
I ordered 4 t-shirts, they sent me 4 t-shirts, but 1 was not what I had ordered. I messaged them and told them, they wanted me to take a picture of the wrong 1 that they sent me and email it to them. I told them I do not know how to do that, but I will send the shirt back and when they get it, they could send me the one I ordered, this went back and forth a few times and now they won't answer me anymore.
I ordered shirts from this company and they were too large I contacted them to return them and exchange them and was told they were no returns and now I am stuck paying for t-shirts that I cannot wear. I would never order from them again
I liked everything very much. The service is excellent, the site staff are always welcoming and welcoming. Various nuances of models are discussed with the manager, a very correct description of the product, a table of sizes, indicating the parameters, is very good, it is convenient to select the product. Good quality product. Fast shipping
I haven't received my tshirts. I ordered them in late March, they showed they were shipped April 2 and when I click on the order update, it spams me and shows me coupons for future orders. When I dig a little deeper, it shows a UPS tracking number but UPS has no updates and it's been weeks. I am wondering at this point if I will even receive my tshirts.
I'm always hesitant to order shirts online. I'm a bigger girl, so when I saw to order a size smaller, I didn't listen. Well, it's every bit of 2xl and now a bit baggy! That's what I get for not listening! For girls that are afraid when the directions say to order a size smaller, listen to their advice! But it's super soft and the graphics are great!
I ordered a raglan Christmas shirt. The quality is horrible. They are see through so I have to wear a tank top underneath. The sizing is horrible. They are not fitted and the cut is a box cut. I ordered from Canada and paid the exchange which I regret. T-shirt and shipping came to $45. I emaildd their customer service dept. and im still waiting to hear back. Don't waste your money.
What a rip off this place is. I ordered Christmas shirts, 6 in one order and 1 in another seerate order on the same day. I placed this order two weeks before Christmas and 4 days before Christmas I received the one shirt order. I sent an email asking about the other 6 and finally heard back that they were shipping out the next day and wouldn't not make it in time for our Christmas party which was the reason I ordered them in the first place. The one shirt I did get was a worse quality than a Hanes white undershirt it was super thin and the front and back are different colors. Now I have the other 6 shirts and want to send them back but come to find out they only offer in store credit no refunds. And you not liking the product they provide doesn't qualify for a refund or credit. DO NOT Order from these thieves!
It's been 8 days since my order. I did receive an order confirmation but I have not received any information since that time except an email from sitejabber asking if I have received my order... NO, I have not! I can't get 21 Threads on the phone, there is no way to leave a voicemail and I have sent 2 emails with no response. $119 later and no shirts, I am not happy. I hope to receive the products. If I do, I will rate again.
* 21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I really liked many of the shirt options but I was very disappointed by the quality of the printing. It was really faded and hard to read. I had black and red lettering on a grey shirt, almost couldn't read it. Pretty disappointed for how much the shirts cost.
Ordered two Christmas shirts, one of which was misprinted. It was an XL shirt printed on 2XL material. So it was larger than what I ordered and the printing was far off center. They asked for pics and said they would replace it. Never happened.
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Thanks For The Order Michelle! Our premium Raglans are super soft and comfy, but definitely mens sizes!