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21Threads has a rating of 3.0 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 21Threads most frequently mention customer service, christmas shirts, and multiple times problems. 21Threads ranks 16th among General Apparel sites.
15,458 reviews
Great customer service and very good looking product! Ordered for me and my girlfriend and it was delivered on time. I will be looking at purchasing one of the many different designs in the near future!
"So thin (read "poor quality") the white areas appear gray. So poorly printed that the image is way off to the left-side (see pic). The XL's I bought for my buddies are massive (like TENTS!). The only positives are that the Medium is actually a Medium and the material is so thin that it's soft. So I guess there's that. Oh - and it took a full 15 days to arrive! Finally, they don't accept returns. Read their Terms of Service and you'll see that they choose to edit (negative) reviews. AVOID ordering from 21Threads if you care at all about quality, customer service, or supporting a stand-up company!"
Wish I read the reviews first before ordering merch from them. I ordered back in December 2018. The post office returned it claiming it was undeliverable. Still no shirt and it's April 2019 I sent numerous emails, complained on their FB page along with others -btw they will delete all negative comments, filed a complaint with BBB, filed a missing package report with USPS because THEY, 21 Threads refused to accept my returned package so it was then sent to the dead mail' for USPS. Even with a tracking# the post office can't find it. I specifically requested the company review the address they sent it to because according to my receipt it was correct.
They never acknowledge me to verify my address and refused the package when it was returned to them. Horrible customer service. They don't care care about customer satisfaction one bit.
I ordered 2 youth Fortnite shirts, quality is terrible for both the t-shirt itself and the printing quality. The necks on the shirts are stretched out to the point of unwearable. I reached out to customer service and have not received a response. DO NOT ORDER from this company. It is not worth the price of their product. This company does not stand by their products or work with their customers.
Have ordered several shirts for my family and I. They had a large variety of designs that were funny and unique. All the items got delivered in full and on time.
I received the wrong shirt. The picture on the website was not the same one I received. Very disappointed! My 12-year old wanted to wear the shirt for Christmas, now he can't. I emailed customer service to resend the correct one and to have it delivered by Christmas (in 3 days) like I wanted, but no response yet. SMH
Quality of shirts are nice and funny graphics.
To wear for Christmas.
* 21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Shopping experience was fine. Just wish there were colored raglans, other than white, to choose from.
WORST COMPANY EVER! Dont ever order from them! I ordered 5/7 and took 2wks to get to post office (on 5/19 to b exact) and now almost another 2wks to get here tracking says it will get here until 5/30 wtf?! This company is crap and takes too damn long to process orders and ship to the customer. Not even wasting my time calling them! They get a ZERO from me!
Ordered two shirts on March 7 to the tune of $70 and I've yet to receive the order, any contact with this company or ability to chat with them about where my order is. Don't fall for it.
Easy navigation and purchase process. Quick delivery. Product was exactly as described online. This review process though... If my comment isn't 100 characters so what
All you will receive from this company is a delivery notice and nothing else. Their customer service will not respond to e-mails or Facebook messages asking about the package that was not delivered.
These are the softest T-Shirts I have ever felt! Everything came out great! My order was easy to place and they arrived in a few days! Will order again!
Facebook Ad pop up for Christmas Vacation movie T-Shirts!
Would have been 5 stars but at the time I placed my order had free shipping... then, poof! "That's not available anymore!" Not good!
My tracking has not updated in 5 business days. No idea where my packages are. UPS doesn't have it. USPS says they were notified of the transfer to their mail service. Yet zero updates.
Giving 1 star only because shipping time was decent. The shirts are cheap thin poor quality material and I'm afraid if I wash it the lettering will come off.
I would definately recommend 21 Threads! Easy ordering, fast shipping and very happy with the finished product. I WILL order from them again! The clothing is good quality. Shirts fit beautifully!
Thanks for the order and kind words Linda... You Rock!
Very happy with the purchases in your store! Service at the highest level I will recommend to my friends. I wish you many grateful customers and job satisfaction. Good luck!
You ever want to buy personalized clothing, you cannot do any better than this store. Service is quick, the price is right and they are just good folks to work with in all areas.
Every year when we do our annual pub krawl we have relied on 21 Threads for the perfect raglan shirts. From the colored sleeves to the silly tag lines. It fits this bunch perfectly!
I could've sworn I ordered a size smaller on both shirts, and for the price of tshirts the quality is very low. At this point I'd only wear it as a night shirt.
Shirt looks great! One of the softest t-shirts I own! Being that it's a Christmas shirt haven't worn it in public, but definitely looking forward to it.
This company has ZERO customer service. They sent the wrong size and wrong color shirt and then did not respond to multiple calls and emails asking for help in exchanging, credit or refund.
Hey Josh, I just looked back in the email archives and it looks like the last email we sent you, had 2 options to return the shirt, we never heard back. It’s never too late, email support@21threads.com and they’ll get the order credited back. Cheers!
Took too long of a time to get a response to exchanging for smaller sizes, but situation has been rectified to my satisfaction. Nice shirts. I would order from 21Threads again.
Took a long time to get a response to exchanging for smaller sizes, but situation has been rectified to my satisfaction. I would order from 21Threads again.
A good selection of clothes, everything is so high quality and beautiful, it was a pleasure for me to communicate with the support service, they helped and answered all the questions
Great store and the clothes are just class, everything is of high quality and comfortable, and most importantly very stylish, I will definitely buy more
First purchase from 21Threads... Seemingly easy to use website and great looking designs. Will hope the products fit and feel as comfortable as they look.
First purchase from 21Threads... Seemingly easy to use website and great looking designs. Will hope the products fit and feel as comfortable as they look.
No customer service reps to talk to. Email their "support" email more than 15 times. I called the post office, called ups they all say it's lost. Took my money never got the sweater. Horrible.
I spent over $100 on several tank tops with this company and none of them fit. They were too small. When I asked to exchange, I was told that they don't do exchanges. I can reorder a different size and they would give me a discount! REALLY! I wasted $100 and they want me to spend MORE $$$. NOT! Now I am stuck with tank tops that can't be worn. PLEASE DON'T PURCHASE FROM THIS COMPANY. CUSTOMER SERVICE IS TERRIBLE!
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Who needs 100 characters to show how happy you are? Not Us haha... Thanks for being a great customer Michael!