21Threads has a rating of 3.0 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 21Threads most frequently mention customer service, christmas shirts, and multiple times problems. 21Threads ranks 16th among General Apparel sites.
Great customer service and very good looking product! Ordered for me and my girlfriend and it was delivered on time. I will be looking at purchasing one of the many different designs in the near future!
"So thin (read "poor quality") the white areas appear gray. So poorly printed that the image is way off to the left-side (see pic). The XL's I bought for my buddies are massive (like TENTS!). The only positives are that the Medium is actually a Medium and the material is so thin that it's soft. So I guess there's that. Oh - and it took a full 15 days to arrive! Finally, they don't accept returns. Read their Terms of Service and you'll see that they choose to edit (negative) reviews. AVOID ordering from 21Threads if you care at all about quality, customer service, or supporting a stand-up company!"
I definitely enjoy ordering on this website. They have so much to choose from and I can browse at my leisure.
Received promptly and good quality! I have had too many problems with items bought on Facebook not being received. Pleasantly surprised.
My shirts are stiff even after a couple washes. They are also unattractive. I may wear one of them while camping.
Received within a week. Unisex Tees are true to size. I may have ordered too big expecting them to run small.
Great site to work with! Quality merchandise arrived in record time! Very pleased with my purchase. Would definitely order again.
Satisfied customer. The product and price keep me coming back and promoting to my friends about this store. Great company.
I love the shirts! The sarcasm is fits me perfectly. Great quality and received quiet fast during these trying times.
Fast shipping & love the sayings on my shirts. I could have ordered a size down than my normal though.
Excellent online store, there is everything you need, good quality things, a huge selection, in general I liked everything
I thought these were very thin. I bought them for my employees. Took longer in shipping than expected.
Great selection of clothes at very affordable prices, the website is very user-friendly, easy to order, fast delivery
Had fun shopping for Christmas. I wish I could've purchased more. Too bad you don't have children's sizes.
Great store, good selection of high quality clothing, easy to order, delivery very fast, thank you very much, I am very happy with the purchase
Excellent quality and a huge selection of stylish clothes, prices are affordable and delivery is very fast
Great store, huge selection of cool items, reasonable prices, great customer service, fast delivery, thanks a lot
Very prompt and quality delivery. Thanks to your employees for the quality of their work! I recommend
One of our favorite movies, Christmas Vacation we're quoting it all the time! When I saw the shirts I just had to have them.
Roy Thanks for the Order! One of my personal favorites as well!
Great service! An excellent selection of goods, there is something to see and buy, the order is easy to place, they are delivered quickly
Such a fan of the Christmas Vacation movie and this is awesome. If you decide to make a $#*!ters Full, Clark. I'm in
Shirts shipped April 2nd, per their email and no evidence of actual information. Communication with customer service and nothing has been resolved.
I placed an order on 11/23/17 for 2 shirts. The website and confirmation email I received both stated the product should be shipped within 3-5 business days. I was hoping to have them in time for a party so emailed the customer service on 11/28/17 inquiring about when I could expect the delivery. A reply from Stacey stated: "I see your order was placed on a holiday and today would be business day 3 of production time. We state that shirts are usually shipped within 3-5 Business days and then shipped from Colorado. As soon as your order ships you will receive a tracking email so you can track your package. Thank You for the order!" Based on that response, I expected shipping to be around 11/30/17.
I heard nothing from the company and had no email as promised when the package shipped. On 12/1/17 I sent an email inquiring whether shipping had occurred or if it was still in production. I received no reply.
I emailed again on 12/8/17 after having no communication regarding the status of the product or shipping. I received no reply from the company.
On 12/9/17 I finally received a generated email that the product had shipped. On 12/11/17 I finally received an email from Stacey stating that the product had shipped over the weekend. The package tracking number never worked although I checked it multiple times.
The package finally arrived on 12/16/17 in the evening.
Somehow 3-5 processing days plus shipping from Colorado to North Carolina took about 23 days. I understand it is the holidays and things can be expected to take longer but this company failed in living up to their promises as well as communicating with the customer.
The product, thankfully, is as promised. It is too late to be worn for this holiday season. If I didn't suspect it would be a nightmare, I would return the product. However, at this point I don't think it is worth the $59.88 I spent for 2 shirts.
Tip for consumers:
Don't
Reliable and good value! We purchased several items over the years. They are high quality products and the embroidery/printing is very well done.
Easy to order and great selection. When my order arrived I was externally happy with the quality. They hold up well when washed.
Customer service was a pleasure to deal with. Any questions and or concerns were addressed promptly. Customer satisfaction is a priority for them!
The shirts are adorable! Cant wait to a wear them!
Funny, cute style!
The ads and "discounts" are misleading. Very frustrating trying to get any discount applied. Shipping prices changing over a $3 change in one day? I work at the post office, I know it isnt changing that much. I almost didnt purchase for that reason alone. I dont like feeling ripped off.
* 21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Great store, easy-to-use website, easy to place an order, great quality at affordable prices, fast delivery
Voted The World's Funniest Christmas Shirts! Choose Between Naughty & Nice With 21 Threads Shirts & Sweaters. Men's and Women's - Fast Shipping. Shop Today!
Thanks Christi, You Rock! - Team 21