23andMe

This company DNA test is totally inaccurate.
My mixed-race genetic ancestry showed with more than 1% Native American from my mother side, this was totally unexpected and felt it was a joke, because my mother immigrated from Asian just 25 years ago, no one from her family had lived in American ever, if I have more than 1% Native American, my mother would have enough % to claim as Native American heritage. I also had substantial amount French/German from my father side while my father and my full sister had none, how could this happen?
Even though 23andme's "findings" on my DNA are wrong, but 23andme still had the nerve to refuse a retake to verify their results or a refund. 23andme knew my result was inaccurate but did not want to admit there is a problem with their testing method by providing second test. Basically, 23andme only cares selling their test kits, not test results. This company is a totally fraud.

So please stay away from this company, do not waste your money to purchase DNA test kit from 23andme, go somewhere else.

I thought there would be morn information. I bought the 23andme DNA test and wanted to know more of my history, it linked me to more cousins but I was hoping to find more history to go with it.

23andme seems a bit distant from its customers. 23andme provides a fair amount of generalized information, and some, but not much, personally detailed information. For a DNA test, I expected more; maybe I am just too naive about what can be accomplished with spit.

If more people - massive numbers - were to participate, then I'm certain there would be a greater number of details given out, and more connections made. Unfortunately, the precedent for websites is even if you gain a big audience, you can lose it in short time; and if you start with an audience that is not very large, you will soon disappear off the web. Shared sourcing would be good in this case. Would that all genealogy and DNA sites could, if not join into a single entity, at least coordinate with one another, and allow their customers to use each other's sites.

The most disappointing thing about 23andme is that all the information regarding my DNA was made available on the ever-changing, sometimes disappearing, internet, and spread across many pages, sometimes a bit confusing; and not one single hard-copy of anything was mailed to me. If even the general information and a few charts were sent, that would be a plus. For the hundred dollars or more that most people spend, they should be able to afford something on paper.

The second most disappointing thing is navigation. The website does not have clear-cut menu break-downs. I have had to go through several pages, reverse direction, and go through pages again, to find what I was looking for. And some things I discovered entirely by accident; and had difficulty finding them again.

2021 October. After eons of inactivity, I have received a new connection. 23andMe has added several types of comparative information for myself and my connection. I like this more. I'm increasing the rating by one point. I told you they could do better, and they are!

I was gifted this for Christmas and chose to continue membership at £19 for the year, with the promise of 'continuous new health updates and data'. There couldn't have been more than three health updates. Then one day, I see £59 has been taken from my account as an auto-renewed subscription! I contacted 23&me as soon as I saw this (less than a week after the money left my account), asking for them to refund this. I explained that I was not aware it was to automatically renew and that I can't afford the £59 - never mind the fact that it's a waste of money as it barely offers anything extra to the initial downloadable report. After several emails, all of which seemed 'copy and paste' responses, they still refused to refund the money, telling me I should've checked my junk mail. I know this wasn't an issue with junk as I received there other periodic emails with no problem. They offered no solution, and just sent a link to their refund policy. ABSOLUTELY APPALLING SERVICE AND A COMPLETE RIP OFF.