23andMe

Their so-called results are just a sad farce. This is a fraud. 95% of their "findings" are totally wrong and they have the nerve to refuse me a refund. My Local District attorney Office will take care of that. Stay away from this company.

I've been a member for about 3 years and was excited to find 900+ DNA relatives. Had my cousins and sons sign up to verify accuracy. The results are not always expected, but always interesting. I've met DNA relatives through 23andMe, and then visited them in the "old country", Finland. I recommend 23andME to everyone!

This is a great company with reasonable prices for their services. They also do testing which you can qualify for at times. Right now I'm waiting on genetic testing results for a study I qualified for about Bi-polar. They are going to send me the results for what diseases I'm more likely to develop and my genetic make-up which is great because I'm adopted and have no family history to go on.

I was gifted this for Christmas and chose to continue membership at £19 for the year, with the promise of 'continuous new health updates and data'. There couldn't have been more than three health updates. Then one day, I see £59 has been taken from my account as an auto-renewed subscription! I contacted 23&me as soon as I saw this (less than a week after the money left my account), asking for them to refund this. I explained that I was not aware it was to automatically renew and that I can't afford the £59 - never mind the fact that it's a waste of money as it barely offers anything extra to the initial downloadable report. After several emails, all of which seemed 'copy and paste' responses, they still refused to refund the money, telling me I should've checked my junk mail. I know this wasn't an issue with junk as I received there other periodic emails with no problem. They offered no solution, and just sent a link to their refund policy. ABSOLUTELY APPALLING SERVICE AND A COMPLETE RIP OFF.

My mixed race genetic ancestry showed with CRI genetics (European, African & Native American). They don't give random, incorrect ancestry results like 23 and me does with answers that have no meaning and substance. This company is inaccurate. I wanted to compare CRI with this company but I will not. I'm taking my money to another company.

23andme.com is spending a ton of money advertising, yet they don't appear to have the resources to live up to the hype. I sent in my DNA kit in mid-January, and have yet to receive any results. All I have gotten was an email stating that they were behind with the results. I spent $199 and expect much better customer service. I wish I had spent my money elsewhere! There are a lot of options out there. Ancestry DNA was much better at getting my results back. Sent them in one week after 23andMe, and have had them back for 2 weeks already.

I purchased a kit at my local WalMart, followed the directions in the kit to go to their site and register the kit. I also purchased the required service on their site and received an email confirming payment and also saw the associated charge taken out of my account at my bank website.
They tell me that because I did not perform the steps in the correct order, I have not paid for the service and the best I can do is request a refund, wait 2 weeks and turn around and purchase the service again.
Very disappointing.

While, the wait was worth it, I feel that some of the information was kind of vague. I don't know if that's because of my particular DNA, or what. But, it's cool to see how it all works. I was, however, hoping to connect with more DNA relatives, but, I guess I have to give it some time. I'm glad this site exists.

The Family Tree algorithm is broken. I have been hung up on several times when calling, or left on hold for hours when asking to speak to a supervisor. When I ask for a refund I have been immediately hung up on. The customer service is terrible. The only reason I bought the product was for the Family Tree. It crashed and was down for weeks, and when it came back it was wrong.

They won't give me my results and their customer service keeps replying the same thing over and over again. They're worse than a foreign service operator.

This company DNA test is totally inaccurate.
My mixed-race genetic ancestry showed with more than 1% Native American from my mother side, this was totally unexpected and felt it was a joke, because my mother immigrated from Asian just 25 years ago, no one from her family had lived in American ever, if I have more than 1% Native American, my mother would have enough % to claim as Native American heritage. I also had substantial amount French/German from my father side while my father and my full sister had none, how could this happen?
Even though 23andme's "findings" on my DNA are wrong, but 23andme still had the nerve to refuse a retake to verify their results or a refund. 23andme knew my result was inaccurate but did not want to admit there is a problem with their testing method by providing second test. Basically, 23andme only cares selling their test kits, not test results. This company is a totally fraud.

So please stay away from this company, do not waste your money to purchase DNA test kit from 23andme, go somewhere else.

I thought there would be morn information. I bought the 23andme DNA test and wanted to know more of my history, it linked me to more cousins but I was hoping to find more history to go with it.

They use DNA to trace you back to where you ancestors come from this is very interesting. They will even till you how much you have Neanderthal blood you have,

23andme seems a bit distant from its customers. 23andme provides a fair amount of generalized information, and some, but not much, personally detailed information. For a DNA test, I expected more; maybe I am just too naive about what can be accomplished with spit.

If more people - massive numbers - were to participate, then I'm certain there would be a greater number of details given out, and more connections made. Unfortunately, the precedent for websites is even if you gain a big audience, you can lose it in short time; and if you start with an audience that is not very large, you will soon disappear off the web. Shared sourcing would be good in this case. Would that all genealogy and DNA sites could, if not join into a single entity, at least coordinate with one another, and allow their customers to use each other's sites.

The most disappointing thing about 23andme is that all the information regarding my DNA was made available on the ever-changing, sometimes disappearing, internet, and spread across many pages, sometimes a bit confusing; and not one single hard-copy of anything was mailed to me. If even the general information and a few charts were sent, that would be a plus. For the hundred dollars or more that most people spend, they should be able to afford something on paper.

The second most disappointing thing is navigation. The website does not have clear-cut menu break-downs. I have had to go through several pages, reverse direction, and go through pages again, to find what I was looking for. And some things I discovered entirely by accident; and had difficulty finding them again.

2021 October. After eons of inactivity, I have received a new connection. 23andMe has added several types of comparative information for myself and my connection. I like this more. I'm increasing the rating by one point. I told you they could do better, and they are!