• 32 Degrees Official Site

32 Degrees Official Site

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Overview

32 Degrees Official Site has a rating of 1.9 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 32 Degrees Official Site most frequently mention customer service, and tracking number problems. 32 Degrees Official Site ranks 127th among Fabric sites.

  • Service
    59
  • Value
    57
  • Shipping
    62
  • Returns
    41
  • Quality
    55
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
0
Negative
19
12
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How would you rate 32 Degrees Official Site?
Top Positive Review

“Awesome”

Linda H.
5/14/24

I can't say enough good things about this company. I have bought numerous articles of clothing from this company including sports bras which I love. Everything I have purchased has been very high quality as well as being so soft & comfortable. Their customer service is great too.

Top Critical Review

“Order shipped but…”

Kim C.
10/24/24

I ordered some items for my church collection and after waiting over a week for it, I now have to go to the post office to pick it up. I will not order here again. I'd rather pay normal prices to have it delivered to the address provided. Not looking forward to standing in a post office line on my day off. Think twice before ordering… not the way I want to spend my day off!

Reviews (111)

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customer service (34)
Thumbnail of user mackenzietalbott21
New York
1 review
1 helpful vote
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November 4th, 2023

Great company. A wide variety of items at really good prices, and they feel nice and are comfortable even though most of what I have purchased has been under $20. Good customer service and I like their social media pages.

Products used:
Jackets, socks, leggings and sports bras.

Service
Value
Shipping
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Thumbnail of user sandram1410
California
1 review
6 helpful votes
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December 28th, 2020
Verified purchase

Best buy of 2020. Very happy with the basic shirts. Soft material not bulky for under layer. Good prices. Good materials. I like my vest too not bulky either as a lady I dont want to add extra weight but I still want to keep myself warm.

Products used:
Tshirts. Vest

Service
Value
Shipping
Quality
Thumbnail of user micheleh377
Wisconsin
3 reviews
2 helpful votes
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October 7th, 2022
Verified purchase

At first I was leery, with the reviews. But I've ordered several times now. For the price, I can wait for shipping. The clothes are very comfy and if you check the sizing charts and order accordingly, you'll get the good fit. I had one issue with something not shipping and they responded promptly and it came within a week. I really don't understand all the crabby, unhappy reviews. I think it's great for the price!

Products used:
shirts, shorts, skort, bras, yoga pants

Service
Value
Shipping
Quality
Thumbnail of user olesiap
Texas
1 review
1 helpful vote
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April 5th, 2022

I love shop at 32degrees once a month to check out their new collection of basics clothing. I do a lot of sports like figure skating, hiking, gym classes and all of my tees and long sleeves t-shirts I got from 32degrees - the colors are great, fabric is soft, great snuggle fit! They have tons of stuff for lounge, very comfortable. They offer free shipping often plus points program, prices are low.
Please see attached photo of cream color joggers I bought there! I'm in love with them!

Tip for consumers:
buy two if you like the color, great things sell out fast

Products used:
pants, shorts, bras, vests, jackets

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Value
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Thumbnail of user joer929
Illinois
1 review
1 helpful vote
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June 24th, 2021

As far as the boxers, long sleeve and shorts sleeve t shirts go (all ive bought) this clothing brand is beyond amazing! The shirts are very stretchy and comfortable perfect for gym or working outside. You can literally take off when sweating and shake out the wetness put it on and feel instant coldness. I swear i have worn these shirts daily for work doing concrete, asphalt, Landscaping, to the gym and have washed a million times and they still look pretty damn good! And for the price!? This brand cannot be beat imo! Ill be a customer forever!

Thumbnail of user kath72
Colorado
1 review
2 helpful votes
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July 29th, 2021

I am not understanding why there are so many negative reviews. I have always loved everything I have purchased from them. I've bought leggings, shirts, shorts, etc. The clothing lasts and I love how soft everything is. Yeah shipping takes a little bit longer but this isn't Amazon's prime service. I can wait a while. This is my go to store.

Products used:
Leggings, shirts, shorts....

Value
Shipping
Quality
Thumbnail of user richharlin7
Washington
1 review
7 helpful votes
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November 8th, 2023
Verified purchase

I received the wrong order. They took two days to return my email. When I finally made email contact they treated me like I was in the wrong. They wanted descriptions and pictures of the clothes before they would send my order. My first email from them was an apology and a statement to not return wrong order but to give it away. I did give merchandise away to two different neighbors only to have to ask for them back to show them proof. I inquired about my order today only to find out 4 of the items are no longer in stock. They make a mistake and the only person that loses out is the customer.

Products used:
None wrong order.

Service
Shipping
Returns
Thumbnail of user kathyf775
New York
2 reviews
9 helpful votes
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January 21st, 2023

I purchased 2 shirts in size medium. Then arrived and are more like large. I went on website to do an exchange of size. Next thing you know I get an email confirming 2 in black. I ordered 2 different colors. After chatting with an agent I was told if I didn't choose a color the default color is black. No idea that when exchanging size I would have to choose color. Nobody will help. Terrible customer service. I will never shop with them again.

Thumbnail of user luminitas1
New York
1 review
13 helpful votes
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June 10th, 2022
Verified purchase

I purchased three pairs of the lounge wear pants and upon delivery I can say that I have purchased better and cheaper lounge wear somewhere else. Theg are really see through and will never survive my front load washer for sure and I would have to replace them really fast. I even bought better quality jersey lounge pants at Walmart that lasted 4-5 years. These from 38 Degrees are trash! Plus they will deduct $5.99 from my refund amount for return? Hmmm. I think not!

Tip for consumers:
Do not purchase cheap crap from China!

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Value
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Quality
Thumbnail of user joycem469
New York
1 review
23 helpful votes
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December 17th, 2020

I received the item and asked for a free shipping code because I just wanted to exchange it for a smaller size and it did not meet the required amount eligible for free shipping. (Odd an e-commerce business does not provide any exchanges...) I receive this horrible, foul language from a customer service agent. Like...?

Thumbnail of user joannc100
Oregon
1 review
5 helpful votes
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January 7th, 2020

I have placed several orders from 32 degrees online store and I am very happy with all my purchases. No mistakes with the billing or delivery. I received emails letting me know when my product would be shipped and delivered. Orders were always delivered on time and in great shape. Thank you 32 degrees for good quality clothing and good customer service.

Thumbnail of user kevinj1227
Colorado
1 review
7 helpful votes
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January 10th, 2023

I ordered via the website and I had a shipping address saved in my google profile from several years ago.

I received an email when I ordered, saw the bad address, and sent an email to Customer service in under 2 minutes.

I received an email the next morning saying the order was so far into fulfillment there's no way to change the address.
Their resolution was to offer me a refund once this delivery is delivered, then returned (relying on the person I have never met who now lives at this address to return the order)

So unbelievably frustrating, only to have JUST now (2 days later) received an email that my package has shipped. Hooray! In those 2 days, no one could have watched for this package...

Absolutely ridiculous

Service
Shipping
Thumbnail of user alisank
Tennessee
3 reviews
22 helpful votes
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June 9th, 2019

I stumbled on this brand a year ago and have ordered several times from their site. I've experienced nothing but great quality and customer service. I wear their shirts all the time for hiking and camping. They are perfect for layering, dry fast when wet, and keep me cool, dry and comfortable on the trail.

Thumbnail of user carries457
Michigan
1 review
6 helpful votes
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January 9th, 2022

Placed order on 1/1/22 and actually shipped 1/6/22. If you ordered winter stuff don't count on receiving it before winter is over. It's now 1/9/22 and I still do not have my order. Don't waste your money. I will never order from here again. They suck!

Tip for consumers:
Don't waste your money here

Products used:
Haven't used anything since I haven't received my order yet

Shipping
Thumbnail of user rhondad253
Ohio
1 review
3 helpful votes
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January 25th, 2022

I was worried when I saw all the negative reviews (after I purchased) but I got my order fast (ordered 1/10/22 shipped 1/13/23) with updates along the way. I am also very happy with all items I purchased. Maybe they have made some changes or I just got lucky?

Tip for consumers:
Not sure

Products used:
Gloves, sherpa hoodie and baselayer pants and top.

Service
Value
Shipping
Quality
Thumbnail of user zeer9
California
1 review
12 helpful votes
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December 7th, 2021
Verified purchase

I've ordered 2 jackets nearly 2 weeks ago and neither item has yet arrived. FedEx gives a delivery date and then states "don't know when" the next day, and then a fresh date. I'm not sure if it's a FedEx problem or the company doesn't manage its shipping (pays the lowest cost or maybe delays payments to FedEx) properly.
If and when I do get the jacket(s), I'm unsure that the product will be what I ordered and of the right quality.
I wouldn't recommend this company. Christine Helene, the founder is out to lunch.

Products used:
Haven't received any yet.

Service
Shipping
Thumbnail of user danc1161
Massachusetts
1 review
6 helpful votes
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November 30th, 2021

Upon checking out, they ask the usual questions of standard or overnight delivery. I selected over night delivery as this purchase was urgent. Spent an extra $20. Was told to expect it in 4 days. Asked for a refund on the extra money spent. Was told that this was explained clearly on the site. After going back to search this clearly posted explanation, it was nowhere in sight. Hope the clothes are good quality. Bad start.

Tip for consumers:
Do standard shipping, rest is a scam

Products used:
Polos

Service
Value
Shipping
Thumbnail of user lisaf1835
Arkansas
2 reviews
6 helpful votes
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August 3rd, 2023

I have placed many orders with this company and love their products and their prices. Unfortunately, when I was sent an order I did not complete it took me 3 hours with online customer service and phone calls and too many run arounds to go through to get my refund and they still charged me they're restocking fee for their mistake. As I never closed the order in the first place. Beware of their customer service if you need it, it's horrible!

Tip for consumers:
The customer service is absolutely horrible! As long as you never have to return anything or get a refund their products are great

Products used:
Cool undershirts. Warm undershirts. Shorts. Hoodies. Mask.

Service
Value
Shipping
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Thumbnail of user davidk3375
Texas
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Do not listen to anything that these other folks are saying. I'm the pickiest person in the world when it comes to clothes and I am obsessed with these shirts and tank tops. The stretchy material is just so amazing, and I would be so depressed if they stopped creating these, or if they changed the material that they use to create them. Also, the thing people need to consider is that if you buy them in bulk you can get them for around 6 dollars a piece, and that is better than any other shirt that is worth wearing. I have 38 of these shirts and I love them. My favorite is the v neck which I've never worn, but I love them.

Tip for consumers:
Only buy the one that is made of spandex. It's so comfy that I've told my whole family about it.

Products used:
Shirts, tank top, briefs, sweatpants

Value
Shipping
Quality
Thumbnail of user kristenr415
Georgia
1 review
0 helpful votes
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February 29th, 2024

Although the womens tops keep me warm, they also pill and begin to look very worn after only 1 wash/wear. Very very disappointing.

Tip for consumers:
The sweaters and fleece begin to break down after one wash and one wear. Very disappointed.

Products used:
Long sleeve womens top

Service
Value
Shipping
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Quality
Thumbnail of user aliciam528
Illinois
1 review
4 helpful votes
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November 14th, 2021

I have ordered from 32 degrees for a few years now and I love what they offer. The sizing is great. Make sure to check out the sizing because it does matter. I have had their packable down jackets and love them

Thumbnail of user petem293
Virginia
4 reviews
1 helpful vote
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July 8th, 2023

I have placed multiple orders with 32 degrees and have been very pleased with all products received. I'm throwing away any other t shirts and briefs and will only wear 32 degrees now. Their polis are well made and fit right.

Products used:
Briefs, t shirts, polos, thermal underwear

Value
Shipping
Quality
Thumbnail of user sandram3290
Minnesota
1 review
6 helpful votes
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May 6th, 2023

I ordered 2 pairs of the exact same shorts. I received 2 - 1 a 38 and 1 a 32. I can get no support on an exchange and the actually want me to pay to return their issue. I will never order from this site again.

Products used:
1 pair of the 2 ordered

Service
Value
Shipping
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Quality
Thumbnail of user robertn2343
Washington
1 review
1 helpful vote
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January 31st, 2024

I ordered some men's clothing and it never arrived. Byblooking at shipment data it became apparent that I had listed the wrong address. As I had just moved and both addresses started w 14. So I posted the old street number. As soon as I discovered this I emailed 32 Degrees as instructed. After several dsys without contact by them, I searched for the phone number and called multiple times and emailed multiple times without any response. NO CONTACT AT ALL! The products are decent, but customer service is seriously lacking. IT HAS BEEN MORE THAN 12 DAYS AND NO RESPONSE OR ANY COMMUNICATION

I would advise against ANY online purchases from this company.Never again!

Thumbnail of user larryj423
Mississippi
2 reviews
1 helpful vote
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September 1st, 2021

I am still awaiting my order that I placed over 14 days ago. They should use another shipper instead of federal express. The quality of the men's shirts is of poor quality. The material snags quite easily

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