32 Degrees Official Site

Purchased products at Costco. This past season quality has been a big issue. Shirts & pants have started coming unsewed after only 2-3 washings & air drying. They are great at keeping you warm but when they start unraveling, it's a waste of $$ to buy them.
We've sent a comment re this on the 32degress.com website & plan on contacting Costco. We'll see what kind of response 32Degrees gives.

MARCH 1: We just received an email back from the company. All they said was there's no warranty for the product & they dont tske returns. We didn't ask to return it to them (we'll be using Costco's great return policy) & they said nothing about checking into their quality control problems. So were are changing our rating to as low as possible & would give it a negative based on the reply we received (from employee Geri).

Purchased this item for around $15 at Costco a couple years ago and liked the item. Lately, I decided to order 2 more directly from 32 Degrees. Price was now $25 apiece which was tolerable since I liked the item. Lo and behold when they arrived, the items were significantly lighter weight and nowhere near as warm. Decided to return them and learned, "final sale item... non returnable." There are now multiple points to my dissatisfaction: 1) item is inferior to that previously purchased, 2) price was higher than previous, 3) return wasn't possible, 4) shipping, although free, took 13 days, 5) THERE IS NO PROVISION TO WRITE A REVIEW ON THE 32 DEGREES WEBSITE, this should be a red flag!

You stink worse after wearing these. Go get Hanes and toss them in the middle of the year. I see
No need to buy shirts that will make you smell worse than if you didn't wear an undershirt. Y'all suck

I order a few items and free shipping takes almost 3 week for my order to be delivered by fedex and the quality is ok but not likely to order from them anymore

Items purchased were much smaller than the size on label. Some of item were on clearance so unable to return. I guess I'll have to donate them. Will not purchase from them again.

I spent hundreds of dollars buying for myself and others (gifts). This last order, I spent close to $400 and made a purchase a week prior to Christmas. I was qualified for the expedited shipping after spending so much and I was expecting the package to be delivered by 12/22 (which is about 5 days after the purchase date). My package arrived 12/28. I wasn't happy because all of my Christmas gifts were late. I contacted the company for the disatisfaction, the company refused to offer any types of solution, except, I was told delay is expected during holiday season. But 2 weeks delay is not acceptable. And upon checking the tracking history, the package was sent to the Fedex 5 days after making the purchase, whiwas was 12/22. I will never shop at 32degrees again.

I only order from 32 when their clothes are on sale. The clothes are great: comfortable and the expected size. Unlike many reviews here, I have had no problems in several orders.

32 degrees uses the worst shipping method possible. I ordered 2 pairs of sweat pants Sept 7 got a tracking number, it is now Sept 28 and my order is just sitting at FedEx still. I
Know what it costs to ship 2 pairs of pants UPS or USPS 3 or 5 day delivery, 32 degrees probably saved a dollar or two using this option, but I know they DEFINITELY LOST A CUSTOMER! Oldest story in business, some company hires a new for the moment CFO who is not in touch with cust service and thinks cutting shipping costs will save the company. Well their wrong if they want to keep customers coming back..

I haven't even recieved my order yet and I'm already disappointed. I will not order again. Unless everything comes from China there is no reason to wait 3 weeks for an order.

I placed an order for warm weather under shirts and pants for my husband. Total of 4 items on Oct 20th
2022. Recieved order confirmation and shipment tracking immediately. They stated order shipped via UPS and when I saw the tracking number, it gave me pause. When clicked it would take me to UPS site, however once there it did not pull up order status, just stated no order found. I contact CS at 32 degrees asking them to provide update, since TN didn't work. This took them 2 days, only to inform me that the order was clearly lost. They then sent a seperate email stating they will replace my lost order to confirm my address. After not hearing from them for more days. On Nov 1st, I then asked for email update on tracking, stating that if replacement order still hasn't shipped that I want the order cancelled. I got a email confirmation that they cancelled order, that it will take up to 10 days for refunded amount to be replaced depending on my bank. What's crazy is this, they ask if there is anything else they can help me with? Absurdity for sure. How about actually sending out the order correctly the first time. Or proactively replacing it, in a timely manner. Or follow up in a timely manner. 2 weeks just to know if my order is gonna ship or not isn't providing any CS service as far as I am concern. Sticking with a more reliable company for next venture.

I placed an order sunday to realize he already had it. I tried to call no answer left an email and the product still shows unfilled today Monday at 10am. Yet they are refusing to refund me.

The product I purchased in an adult medium fit my 12 year old and due to being a dame they refused to even exchange it for a size that fit. Don't bother with this terribly overhyped product

So I bought 32 degrees boxer briefs from Costco which I like a lot. But Costco in my area carry mostly large. I went online to check for smaller size and ran into 32degrees.com which had a final sale of 5.99 each. I thought it was a very good price and checked the description repeatedly to make sure it's a package of 3, like Costco has. And it said clearly on the description "package of 3". After all, it was a final sale so I convinced myself that is not a mistake and ordered 5 packages and a pair of short to meet free shipping requirement. The package came and there was only 5 briefs instead of 15. I checked the web site again and this time the "package of 3" was removed. So I contacted them explainning the situation and asked for a refund if they dont honor their price. I got a very cold response saying they don't offer 3-pack for $6 and no return because of "final sale". It mentioned nothing about what I saw in the description. I should have screen captured the description on their site when placing the order but as of today, I googled again and it still shows package of 3 on the Google's brief description. However, when I clicked on it, it takes me to their web site but the page was not found. This means they removed the page. See images below.

I ordered a coat and it was way to big and they wouldn't allow me to return for refund. Total scammers and I highly recommend NOT ordering from them. You will be very sorry. They told me coat was NONREFUNDABLE. Very frustrating!

I purchased a lot of stuff, I paid for extra fast shipping and I received a package with 20% of ordered items.
Received items were duplicated for no reason

I have contacted you several times on this matter. Your return portal does not list all my orders. Only older ones. Therefore how are you suppose to return items. I tried contacting you many many times and all you say is use the portal. IT DOES NOT WORK IF YOUR ITEMS ARE NOT THERE!

I've ordered a few times from them. The clothing is decent (lightweight & breathable), but their delivery times are very inconsistent.

Love the colors, the styles, and the affordability. I have three preteen/teen daughters and I can get them all PNW Winter ready and fully set for under two hundred bucks.

Didn't receive my item in 3 to 5 business days at stated on the website...TOOK LONGER THAN Temu TO ARRIVE. Also, the item LEFT everything full of LINT.

UNSATISFACTORY.

Ordered one time. All was just ok. Was prepared to order about $400 more but read the reviews. No way! I'm done with them.

Hopeful that this is as good a company as has been represented, people need to order online without fears of boggles

Bought a hoodie. Did not fit. It was too small. Wasted $25. Will not ever shop online for clothes again.

Everything I ordered arrived as expected. Can't beat the price. The clothes were super comfortable. I am ordering my second round.