• 3Gorillas.com

3Gorillas.com

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Overview

3Gorillas.com has a rating of 3.5 stars from 263 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 3Gorillas.com most frequently mention customer service, free shipping, and air conditioner. 3Gorillas.com ranks 3586th among Home Shopping sites.

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1,257 reviews

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Top Positive Review

“Great motion sensor flood light with built-in capabilities controled through Bluetooth”

Brad M.
10/2/17

I needed to replace an old flood light and decided to give this light a try for the additional features that you don't get from the standard flood. First it was packed well to protect the product. The light was very easy to install. I had it up in less than 15 minutes. Does a great job illuminating backyard with a full range of adjustments to direct the beams. I downloaded the Bluetooth app and it synced to my phone in seconds. The controls worked as described and give this light many more capabilities than the normal flood. Overall, I am very pleased with this motion sensor flood light.

Top Critical Review

“Won't get what you ordered”

Justin H.
10/8/20

Its a long story but in short you will get something similar to what you ordered but probably more damaged than promised and missing, damaged, and incorrect parts. Just save yourself some time and buy new. It's not worth the hassel.

Reviews (263)

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Thumbnail of user justinh452
1 review
0 helpful votes
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October 8th, 2020

Its a long story but in short you will get something similar to what you ordered but probably more damaged than promised and missing, damaged, and incorrect parts. Just save yourself some time and buy new. It's not worth the hassel.

Thumbnail of user matts304
Blue G. – 3Gorillas.com Rep

Hi Justin, sorry that you had any issues! Please reach out to our customer service team at 877-903-3257 and they should be able to resolve any issue you are having. Again, sorry if you are having any issues with your order!

Thumbnail of user bradm66
1 review
1 helpful vote
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October 2nd, 2017

I needed to replace an old flood light and decided to give this light a try for the additional features that you don't get from the standard flood. First it was packed well to protect the product. The light was very easy to install. I had it up in less than 15 minutes. Does a great job illuminating backyard with a full range of adjustments to direct the beams. I downloaded the Bluetooth app and it synced to my phone in seconds. The controls worked as described and give this light many more capabilities than the normal flood. Overall, I am very pleased with this motion sensor flood light.

Thumbnail of user anns149
1 review
1 helpful vote
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October 3rd, 2017

I have several products from 3Gorillas - my AC, my dehumidifier, a cool Versonel Pressure Cooker, and everything has worked extremely well, and has come at a crazy low price. I called to ask a question about my dehumidifier, and the service was outstanding. I am so happy i found this place, and tell as many people as i can about it!

Tip for consumers:
Don't be scared about buying refurbished - it's been great every time!!

Service
Value
Shipping
Quality
Thumbnail of user dannye72
1 review
0 helpful votes
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March 19th, 2021

I received the AC unit in three days which was fine but when I opened the box, that's where it all went down the drain. The drain spout on the back of the unit was broken off flush with the unit. Since the broken off spout was not in the box, I knew that this happened before it was boxed up. I had to use flex glue to install a metal tube into the open hole to make my own drain spout. The panel for my window to use to vent the exhaust from the unit out of the house was broken in half. Once again I had to rig something up to use the panel. The unit came with a remote control, but it wasn't the one for my unit. It was a completely different brand remote control than the unit. The unit is also very loud. Sounds like the fan is struggling. Oh well, you live and learn!

Tip for consumers:
Beware. Refurbished is a loose term

Products used:
Portable ac unit

Value
Shipping
Quality
Thumbnail of user daver143
1 review
1 helpful vote
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October 2nd, 2017

I recently purchased a Versonel Bluetooth LED motion sensor light from 3 gorillas.com. I installed it in the front of the house. The motion detection is great and the LED light is bright. The phone app is a nice feature. I plan on getting another one for the side of the house.

Thumbnail of user robertm6721
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

Ordered a mini fridge when I got there they were sold out but offered me other similar choices with what was in stock. Very satisfied with product and customer service.

Service
Value
Shipping
Quality
Thumbnail of user brandona34
1 review
0 helpful votes
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September 29th, 2017

I just bought the Versonel Bluetooth LED motion sensor light from 3 gorillas.com. I ordered it on a Monday and was installing it on Wednesday. This is a great site for up and coming household items. 3 gorillas has something that the techie in all of us need. I was looking for a flood light for my back yard and came across this site and they had a flood light with motion detection and you can control the light from your cell phone with an app for IOS and Android the light is really cool and works great. All and All this is a great company with a lot of really cool items. They ship fast and the items are always how they are described. I have don business with them before with the same results I give them 5 stars.

Thumbnail of user sharonh3199
Sharon H.
1 review
0 helpful votes
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April 16th, 2020
Verified purchase

Got email response quickly.ordered very easy
Hope I get shipment soon...received shipment 4.14.20
Total destroyed by UPS.freon leaked all over inside box.styrofoam melted.leaked all over inside box.although outside box in big print states FRAGILE.Do Not Drop.obviously not respected such info.it was NOT shipping company fault.ALL fault of UPS...hope it will be easy to return.afraid to go thru this again...but will try.again 3Gorillas has been great so far.hope rest of process same result from 3Gorillas.

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Nathan S.
20 reviews
0 helpful votes
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August 24th, 2016
Verified purchase

Good price. Saved about $35 by buying from you instead of Walmart plus you ship right to my door (no in store pick up). AND you had the 5% off coupon code advertised online, so I was glad I got to use that

Thumbnail of user lorib1780
Lori B.
7 reviews
0 helpful votes
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August 12th, 2016
Verified purchase

You had what I needed at a price I could afford. I was worried about shipping costs, but you took care of those. Everything went smoothly. The air conditioner arrived just as another heat wave was starting. Now that's timing!

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Dan W.
1 review
0 helpful votes
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June 21st, 2017
Verified purchase

Easy. Thank you. Delivery guys didn't handle the pallet very good and tip on its side and could have damaged some finished ends. Will be checking today. Not your fault but delivery of finished product needs to be kept flat. They were not caring.

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robert w.
1 review
0 helpful votes
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October 21st, 2017
Verified purchase

It was a quick and easy transaction. However, my product has a right handle that is smashed in and a triangle hole above the right handle that measures 1" on all 3 sides. I looked in the box but didn't see the missing piece. Although the unit seems to operate properly I was expecting a better quality. I attempted to call you early Friday afternoon but the voice mail said your office was closed. I would really like an explanation. Thanks

Thumbnail of user nicholasb1324
Nicholas B.
1 review
0 helpful votes
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February 16th, 2014
Verified purchase

Everything was outstanding upon delivery, but there was one issue. The plug that goes into the wall was bent completely flat (all 3 prongs. I used pliers to straighten the plugs out and it works fine.

Thumbnail of user shalomi3
Shalom I.
1 review
0 helpful votes
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March 31st, 2014
Verified purchase

I ordered a shredder with some hesitation. Got the product fast, but it was not the right product for me. Contacted three gorillas and was told to send an email. Got a response that a technician will call. Said "oh-oh, here comes the BS". No- I just got a return tag, and a few nice emails. They got the returned package this morning and informed me of the refund before noon

Customer services is impeccable. If they have the product I need, I will from them without hesitation.

Thumbnail of user teresas2210
Teresa S.
3 reviews
0 helpful votes
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June 6th, 2018
Verified purchase

I am so pleased with 3 gorillas! I was a bit skeptical with the pricing but gave them a play. I bought a refurbished portable AC. Oh my goodness it's way cool...pun intended. My mom just talked me out of it so I will be looking for another. Super speedy shipping was a surprise.

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Brooke D.
1 review
0 helpful votes
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December 5th, 2015
Verified purchase

Competitive pricing and you can't beat free shipping! Since I couldn't shop "local" for this item, I ordered it from a company in my same state with a commitment to environmentally found business practices. Bravo!

Thumbnail of user jilla588
Jill A.
1 review
0 helpful votes
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November 4th, 2014
Verified purchase

After searching many sites for a kegerator, my husband found your site. Free shipping and faster delivery time than most stores when you have to pay for it. Cool products. For Christmas. I plan on getting my husband the tool/fridge; not that he needs another fridge.

Thumbnail of user dawnb1664
Dawn B.
2 reviews
0 helpful votes
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June 24th, 2020
Verified purchase

So far Soo Goood!
Does a great job cooling off all 5 small rooms in a two story dwelling. Very impressed!
Very Fast and efficient service!
My unit had some blemishes signs of actually being previously owned but still very happy with product and service!

Thumbnail of user kimr1453
Kim R.
1 review
0 helpful votes
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July 14th, 2018
Verified purchase

I received the order, but the box was very beat up from shipping. Upon opening the box I found that most of the plastic parts, the exhaust vents, Both the large and small pieces that fit on the air conditioner and the ones that fit on the window vents were crushed. The pieces that close off those vents were also broken. I left a message at your customer service phone number telling them this on Wednesday, but have yet to get a call back or event an email to let me know that my message was listened to. It's very hot here in Colorado this year which is why I ordered and payed for this air conditioner. It won't work without the window vents, so I have received no benefit from this purchase at all.

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SL Z.
1 review
0 helpful votes
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July 24th, 2017
Verified purchase

The refurbished de-humidifier had a very attractive price. What I especially wanted was memory, so the unit automatically turns back on after a power outage. It also has a built in pump. I only have it 3 days, but everything is working properly. The price included shipping. The unit arrived very quickly.
A very happy customer.

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Jedi V.
1 review
0 helpful votes
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December 6th, 2013
Verified purchase

I purchased the Smart+ Portable Washing Machine(SPP55AW), shipping time was impressive. I received the item faster than the expected delivery date. This makes like much easier because the laundry mat is no fun. Works great, and is convenient. Now to save up for the dryer!

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Mountain G.
1 review
0 helpful votes
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December 6th, 2013
Verified purchase

I bought a Smart+ heater for our cabin and it works great. I had some questions about how much energy it would use and what model would be the best for my room. Their customer service team answered my questions thoroughly and suggested a unit to buy. I received my heater quickly and works great. I am very satisfied with my overall experience from 3gorillas.com and would recommend to friends.

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David R.
27 reviews
0 helpful votes
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December 30th, 2013
Verified purchase

The Smart+ Ice Maker-- a wonderful product! Originally I thought this might be unnecessary but from the first use I found that it worked GREAT for parties and gatherings. Very easy to use, just plug in and add water. And it makes the cutest ice cubes :)

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Matthew E.
18 reviews
0 helpful votes
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June 3rd, 2015
Verified purchase

I wanted to re-rate 3gorillas because of the after-purchase service I received. I purchased a refurbished Danby portable AC for my warm 2nd floor rooms. It arrived after about 5 days with a broken vent assembly, but they sent me a new one. Very happy with how they handled the issue. The unit had scratches and scuffs, but this was addressed in the item description. The unit itself can make a sunless room very cold, but it takes a long while to affect multiple rooms. Overall though, I am very pleased. Thanks

Thumbnail of user amyb3447
Amy B.
1 review
0 helpful votes
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December 27th, 2013
Verified purchase

Easy to use website. I like that I can shop as a guest.
I bought an Ipod Touch generation 3 but it is actually a generation 2,8GB. I thought the price was too high for a device that can not be updated and most apps won't download.

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From the business

We offer High Quality, Brand Name New, Scratch & Dent and Refurbished Products at the LOWEST prices on the Web! Shop our Major Appliances, Portable Air Conditioners, Heaters, Wine Coolers, Mini Refrigerators, Ice Makers and More. Check back often as our inventory changes all the time...

Business History

We started our business in 2003 and have been offering the Best Deals we can find still to this day.

Company Representative

Thumbnail of user matts304
Blue G.

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3.5
263 reviews
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