4WheelOnline

Do not buy from this company worst nightmare youll ever have kids it around with flip-flops lying to people on phone straight up theres no markings on the building they run at least three companies under the same little building Whoevers in charge that day what day The manager J is a big liar so dont ever ask for a manager bunch of BS

Great customer service! Had a part that was damaged by Fed Ex. Process to get a replacement was seamless and the nice guy I talked to walked me through exactly how to get a new product.

The WORST customer service ever! Their error and sent me the wrong rims! Had to order 2 additional rims and now they won't refund me the $ from the original order! Stay away! Horrible company!

Ordered a pair of cab length Nerf bars. 4wheelonline does not send a tracking number. Waited one week. Called and got a tracking number. Called Fed Ex to locate package only to find out I had to pick up at Fed Ex warehouse due to size of package. Drove to fed ex shipping center. Received package. Packaging very poor. Unpacked Nerf bars. Both textured black Nerf bars had the finish chipped off in several spots. Called customer service to return. No problem. Said they would send email with info. Next day fed ex shows up at my house looking for a package to pickup (ironic they could pickup but not deliver). I had no info to give them. Called customer service with fed ex in my driveway. THEN they sent email with info for return. Waited 3 1/2 weeks to refund $403.

Pro:
No questions asked return.
English speaking person on the phone.
They actually answer the phone.

Cons:
Poor communication after purchase.
No response to email when questioning about refund.
Customer service can be snippy when asked basic questions.
Prepare to wait WEEKS for your refund.

Verdict: ill be buying my truck accessories locally in the future..

Spent 1100 on a set of dropstar wheels. They have only been on my truck for a month. The finish is already wearing on two of the wheels. The wheels have a 1 year warranty on the finish. So I called 4wheelonline customer service. They said, well we don't know what you put on your wheels to make it do that. They want me to take the wheels off, send them back to them. So they can send them off to the manufacture to get credit. I sold my stock wheels because I didn't expect my wheels finish to come off after a month. And mind you I'm meticulous and have my truck professionally cleaned and it's not because of any persons wrong doing. Well, I contacted TIS wheels and thank god they have excellent customer service and are going to ship me two new wheels and ship the bad ones back. 4wheelonline wanted me to remove my wheels, and if I needed two wheels in the meantime I could purchase two more. Most ridiculous thing I've ever heard. Order from somewhere else that will take care of it's customers and not just take their money and tell them they are sol and blame it on you.

Well i would like to start of by saying that this buying experience was the worst, managers are very disrespectful and only looking out for their own interest First, i bought an exhaust originally because the price was low. I waited the 3-5 days for the tracking number and i never got it, so i called to ask for it and somebody answered and i told them i needed my tracking number they told me they would contact the wear house. After waiting he gave me a call back and he said that they DIDN'T have them in stock and that they have them on back order so i told him that i was very upset because i needed it by the weekend and if i knew that they weren't in stock i would have bought the exhaust somewhere else. He offered to cancel the order and i gladly told him to do so. I went ahead and bought the exhaust at the local dealer which cost me significantly more. Now after a while i receive a exhaust from these guys and the other company. I don't know why they sent me a exhaust when they clearly told me it was not in stock, didn't send me a tracking number, and said "i will cancel the order". They tell me i didn't wait for the order to cancel so it is my fault, how is that a legitimate excuse to not pay return shipping. Now they want me to pay original shipping, return shipping, and pay a 10% restocking fee. This is extremely frustrating, i spoke to dozens of people and they are no help, don't bother asking for the manager because he is very rude and unreasonable.

Very poor customer service. I regret ordering from these guys.
Don't waste your time with this place. They are just another retailer and not a warehouse.

Horrible Customer Service. Placed the order on 1/15 for 6 Oil Filters (as the Title and ad stated). Received 1 oil Filter. Called 4Wheel Online and I was told that I should have done better research and that it was only for 1 filter (despite what the ad says). Rep consistently talked over me and kept saying it wasn't their fault. Requested Refund through Amazon on 1/18.4Wheel Online told me to write the MRA# on the box and leave it outside to be picked up. Took over a week & half and multiple phone calls to get it picked up. I wait a week or so for the refund to show up and nothing. I call back on 2/8 and was told the warehouse still hasn't received the part, but that they would refund me my money. Waited and NO REFUND. I called back on 3/4 and was told again that the warehouse hasn't received the part back and they can't do anything about it. I asked to talk to someone else and was put on the line with Derek. He once again told me he would go ahead and issue the refund. Finally received the refund on 3/13, almost 2 months after requested and required numerous phone calls. I will definitely avoid this company in the future and would advise others to do the same. From looking them up after this got started, I'm not the first to go through this with them.

I purchased a besttop soft top for my jeep wrangler on this web site and before I finished the order I called to verify that an upper door window is included as I was unsure if they were. The customer support person said it was included so I purchased the top.
When the top arrived I did not see the doors so I called back and they said "that top does not come with doors".
So I asked about buying the doors and hoping to have some relief on shipping cost on door upper windows since I tried to clarify this before purchase because I would have bought them with the top.
With no satisfaction I asked if I could have the doors delivered without a signature (there policy is to have a signiture on all deliveries.) as I had to be at home all day to sign for the besttop for my jeep and the customer support person said no all packages must be signed for.
I was very unsatisfied with this purchase and the policy of having to sign for the package. I had to stay home all day when it was my day off. I purchased the doors from xtremeterrain.com with complete satisfaction. I will purchase my future parts for my jeep on line at sites other than www.4wheelonline.com. My advice to www.4wheelonline.com: you might want to record your phone conversations and adjust your quality of customer service and rethink your policy of signature of every package. Its not just money its also the time lost.

Ordered lift kit came with parts missing, a month later and they still haven't helped me. Cant get them to call me back!

I would give my experience 5 Stars. The customer service was great and we got our parts for my daughters Jeep super fast.

Based on my experience I would rate 4 wheel online 5 stars. Great customer service, fast shipping. Made my purchase super easy.

Great service, parts started arriving the next day and completed within a week. Good communication. I really like the free shipping.

I called in my order and could not be happier. Fast shipping - great prices - and those guys know there parts.

Ordered on 07-02 got it 07-05 fast easy just like you said it would be to install thanks great service and free shipping thanks again

POOR COMPANY... I ORDERED SET OF 4 WHEELS AND THEY SENT ME THE COMPLETE WRONG WHEELS I ORDERED 6 LUG i GOT 5 LUG 2 WEEKS STILL NO RETURN POSTAGE RUN FROM THIS
PLACE RIP OFF

WORST EVER ONLINE COMPANY

ATTENTION SHOPPERS, PLEASE READ THIS BEFORE YOU BUY ANYTHING FROM 4WHEEL ONLINE.
I received a box that should have contained 4 shocks on Saturday night. I opened the box and saw that only 3 shocks were shipped. I double checked the packing slip and saw that 4wheel online only packed 3 shocks. Why would you send your customer 3 of something that they can't use without all 4 pieces? I spoke with JARED on Sunday and he assured me that I would be contacted on Monday in regards to my missing shock. I sent 4 wheel online an email on Monday, it's Monday night and still no response. Very poor customer service. I regret ordering from these guys. It was nice to see that the package came so quickly but it absolutely pissed me off to see that only 3 shocks were shipped. What am I supposed to do with 3 shocks, find a place to store them in my house until 4 wheel online gets their stuff together and sends me my 4th shock? What makes this even worse is that when I check the tracking info for my package(s) it says that all of my packages have been delivered. I'm still missing a shock! I would have rather waited a week or 2 to get a complete set of shocks from somewhere else, than having to deal with these guys and track down my 4th shock that was supposedly delivered. I could not be more unsatisfied with my experience shopping with 4wheel online. Worst customer service I have ever received from an online retailer.
IF YOU WANT TO SAVE YOURSELF A HEADACHE ORDER FROM ANOTHER ONLINE RETAILER.
I WOULD NEVER SHOP WITH THESE GUYS AGAIN!

First time ordering anything online for my truck. Experience was satisfying, and the ordering process was quite easy to follow.

Tried to order wheels last week. No response when using phone or email. Does not appear to be a legitimate company. Commonly appears to be a scam. DO NOT DO BUSINESS WITH THIS PLACE!

I bought 4 KMC KM708 Bully wheels from their eBay store. They seriously need to fire the person in charge of the store. I paid on March 9th and the estimated delivery date was March 26th. Seemed like a long time to wait, but for the price I was willing to do so. March 26th came and went and I received no notice of shippment. I contacted the company a couple times via messages through eBay. I waited a few days between messages to give them a fair amount of time to respond. They never answered. So I decided to email their customer support via the website. They respond the next day and told me they don't deal with the eBay store and gave me a number to call. I call the number and the guy tells me their eBay person is out for the day. They said they would have them contact me when they come in the next morning. The next day I received no email or phone call. What a joke this company is! I did get a refund, after I emailed them threatening to contact the Better Business Bureau. I didn't want a refund, I wanted those wheels that waisted 3 weeks of my time for.

This is a scam reseller. I was scam sold 2 items for a price. They delivered 1 item. Stay away! Doesn't get any worse than this. Stay away!

Very satisfied with the prompt delivery and packaging of item. Would recommend 4wheelonline.com to others.

Ordered December 1st- never received. Just some sorry emails "We apologize for the inconvenience this may have caused you".