4WheelOnline

Dealing with this company was a nightmare! Ordered rims, they never arrived, called company, on back order (no call or email to advise, but they surely charged us) changed order to different set of rims, double charged on CC, company wouldnt take it off, so I disputed w/my CC company. Received scratched rims, started return process (took FOREVER) they told me to place 4 boxes on my porch for Fedex pickup next day (yeah ok Im placing $400 worth of merchandise for anyone to steal) tried getting shipping labels emailed to me so I could drop off, they refused, never responded to my emails, after 3 days of BS come to find out they never had it set up for pickup, good thing I didnt set them on porch for pickup, I finally received labels, took them to fedex myself. 1 week after they received my rims, still no refund, called company, their response refund is given 14 business days after receiving, they need time to inspect On business day 16, still no refund, no email response after asking for update, called my CC company & filed a claim. Broken promises, lies & worst customer service EVER! I cannot believe this company is still in business... BEWARE... STAY AWAY from these flip flop wearing, empty warehouse squattin 3rd party millenial idiots

This business is the worst I have ever dealt with. Rude service and when I got my package 2 months after I ordered them, they were the wrong rims! The bolt pattern matches my truck but the rims they sent will not accept my factory hub covers like they said the ones I ordered would. They also mounted the tires backwards!
I initially placed my order online, received confirmation of said order, requested a tracking number after the required 5 day wait time and when no tracking information was emailed to me, I called the number from the confirmation email.
Right off the bat, the guy was rude as hell. I told him that I was calling in regards to tracking info for my order. Which he replied " yeah, you and everybody else." I was in shock and did not know how to reply, but I wanted to say that if you would just send the tracking email, then no one would call wondering.
After telling him my order number and being placed on hold for well over 5 minutes, he came back and said there was no record of an order and asked what I had ordered. I told him I ordered a tire and wheel package.
He then said that those have to be telephone ordered and I could not expect them to just ship out product without calling first. I thought we lived in the 21st century, my bad. Every other place I order from online has no problem shipping goods to me.
After several more times confirming my information and being placed on long interval holds, I was finally able to place my order.
I had called several times after to try and get some estimate for ship times and tracking information. Every time, I was placed on hold and or redirected to someone that said they would email the tracking information to me. I never received any emails.
Then, one day, while home from work because I was sick, I got a call from the delivery driver stating he was on his way to my house. We made arrangements to meet and I received the package.
I excitedly opened the pallet to find that they had mounted my tires backwards to the wrong wheels. I was very disappointed because the only reason I ordered the package in the first place was because they are the only place I could find with the model wheels I wanted in stock. It appears that they did not in fact have the wheels I ordered and instead of calling me or emailing me to let me know, they just mounted the tires to the cheapest set they could find.
Then, they didn't even send the promised lignite set needed to mount the wheels.
I will not be trying to get a refund because I dread having to deal with them again. I will just order the rims I want locally and have them properly mount the tires and install them with the required lug nuts.
Holy cow did I learn my lesson on this one!
ALWAYS read the reviews!

Their coustomer service sucks
They were rude then hunk up on me when I tried to call back
All I wanted was all the parts that I had paid for

THEY SENT DEFECTED PARTS. I PAID RETURN SHIPPING FOR A REFUND AND NOW THEY ARE REFUSING TO REFUND.
EXTREMELY CORRUPT COMPANY!.

"OMGosh!

I almost just kept the item rather than to jump through all the hoops in order to return something.

After going back and forth with a nice sales guy, I got my Mickey Thompson Wheel.

It was not a match AT ALL!

I even sent close up pics of my existing wheels before ordering.

I tried to call and arrange to send it back, thinking OK, I'm sure there's a label somewhere with the parcel, and, I can just pay and send it back, and not loose any money save for shipping LIKE EVERY OTHER COMPANY KNOWN TO MAN.

Instead we had to go back and forth, and, I spoke with 3 different people to assess whose fault it was, argue about a restocking fee, and, finally they told me to go to website, fill out a form, and wait for someone process my form, and, then, they'd send me the TOP SECRET mystery address, IF THEY APPROVED MY RETURN.

DAYS LATER THEY SENT ME A FEW EMAILS, one of which had a packing slip that I had to print and put on the package then call to arrange pu.

I ABSOLUETLY HAVE AT LEAST 3 HOURS INTO THE PROCESS OF RETURNING the ITEM, and, IT ENDED UP COSTING ME over $40.00 for a wheel I didn't need.

Here's the math ($40.00) + (3 manhours@ $20.00 ea) = $100.00, for a $130 wheel that I found on Ebay for $99.00, lol

In contrast, I ordered something Extreme Terrain, and even though it was my fault they just TOOK IT BACK AND COVERED THE POSTAGE.

I simply took the label they supplied and attached it and took it to the post office.

UPDATE! - I just called to get the final total, and the guy on the phone (mike?) was a complete smart $#*!, asking me in response to my complaint as to whether or not I've ever owned a shipping and packaging company.

Great Stuff there guys!

Nightmare return policy, bogus restocking fees, and smart $#*! guys manning the phones.

My original order was for over $400.00, and they want to argue about a restocking fee for one of the items.

I think these guys are running their Mickey Mouse Company out of their mom's basement.

Ordered on a Monday and had my product on a Thursday. Doesn't get much better than that. 5 Stars

Very easy to purchase items and shipping is very prompt

Extremely user friendly and FAST. Got all the parts I requested for a very low price. Thanks guys!

Just what I ordered, quicker than expected shipping!

Delivery was very quick. Parts were exactly what I ordered.