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6pm Reviews Summary
The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.
This summary is generated by AI, based on text from customer reviews
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Great shop to order clothes with discount. All my favorite brands are presented here. Will order again!
Their site could not process my $30 order
Called their support line. The over seas staff had a radio blasting in back ground. I asked her to turn it off but she ignored my request
She switched me to pay by phone that did not work as well. I have bought 150 items from AMZ this year using the same cards and address. With no issues.
I canceled the order and will never waste my time again.
I bought a small pair of sandals which they shipped floating around with a square of tissue paper in a humongous oversized "recycled" box big enough to fit 3 cats in. (Approx. 10"x12"x15".) No shoe box, no envelope, no plastic bag, just the naked shoes themselves and a 6" square of tissue paper in the massive box.
The shoes did not fit at all and since they demand that you return items in the "original packaging", I ended up having to pay $15 to ship them back via FedEx Ground which also required a special trip to a FedEx office, since the daily Fedex pickup at my workplace does not include any Fedex Ground shipping. An hour of my life and $15 wasted. I'll never order from them again because of that.
Hello Jennifer,
Thank you for taking the time to provide a review regarding the return process and oversized box the sandals were shipped in. I'd
If you can provide us with the order ID, we'd be happy to research the best resolution. Our customer service team would also be happy to assist with the recent return.
https://www.6pm.com/c/contact-us
https://www.6pm.com/c/return-questions
6pm.com
Gostei muito legal espero ser compativel e bom bem competente agradável e tem um atendimento muito bom
They are misrepresenting the merchandise. The measurement for size M is the same with XXL, I guess something missing here... They cost me extra time and I promised myself that I will never shop at 6 PM again. Also, they are keeping my payment while it was totally 6Pm's fault to sell misrepresented items... They are also daring enough to threaten me by saying UPS will charge extra if I don't seal the box and they sent me an email saying: "to seal it back up with sturdy tape"? Do they provide the tape? How about my time? What kind of customer service is this, WOWWW... Why should I spend my time fixing their mistakes, when I have a lot of other things that I have to do...
It was a good site once upon a time, but not anymore...
Hello Ay,
We apologize the confusion with the sizing.
In the description, the measurements list what the model is wearing which is Medium. This will be different if you purchase a larger size than what the model is wearing. All refunds will be issued once the return is sent back to the fulfillment center which takes between 24-48 hours. The following link is a guide to our return policy.
https://www.6pm.com/c/shipping-and-returns
If you had received a defective or wrong item, please contact our customer service and we will help you with the return.
Thank you,
6pm.com
Excellent service client! Bon produit! Le produit était de bonne qualité et l'expédition a été rapide! La couleur et le design étaient parfaits.
Hello Michael,
Thank you for taking the time to provide a review for 6pm. We appreciate that found value in our product and shipping!
We wish you a happy holiday season.
6pm.com
Please don't trust 6pm with your Christmas gifts! They take weeks to get your money back and you have to try and reorder again, paying twice for one item that will not arrive on time! Rude customer service
Hello J. S.
Thank you for taking the time to provide a review.
We'd be happy to look further into your experience with customer service and the delay to the refund. Our system refunds purchases within 48-72 hours upon arrival to our fulfillment center, as long as the return process is followed. If you could provide your order ID, we will see what caused the delay and provide further coaching to the customer service team.
6pm.com
Shop elsewhere! Too many other online companies offer free shipping and free returns, do yourself a favor and go with them. It's a huge inconvenience physically and monetarily to purchase shoes for $120 and then pay more to ship them back if they don't fit right or for any other reason. I didn't read the small print. Hoping I help someone else before they make the purchase.
Hello Rachel,
Thank you for taking time to provide a review on a recent purchase. We are very sorry the item didn't meet your expectations and required to be returned. If you can give us a call to customer service, we can research the order and help you with the return. Please call us 1-888-676-2660 or chat and email. We'd be happy to discuss the options and make your return experience better.
6pm.com
I have been ordering on this site for more than three years now and everything is cool. The price and quality are really good. Adequate return policy. Ordering on this site is many times more profitable than going to ordinary malls. During the pandemic, this site became my salvation. Recommend
Thank you for taking the time to write a review for 6pm.com
We appreciate your continued support and hope the selection will keep you coming back!
6pm.com
Would not recommend this company, no exchanges only returns that are very expensive. Their customer service has a lot to be desired, very rude, and not knowing their products. Will never buy again, BEWARE.
Hello Bill,
Thank you for providing a review for the service and policies to 6pm.com
We are very sorry for the recent experience with the customer service department and their knowledge on products. Our teams will be grateful to look further into your interaction. If you could provide a order ID for the recent purchase, we will follow up to ensure we create a better shopping experience.
6pm.com
Great shoes, great prices, but extremely slow with refunds. I'm rethinking any more purchases with this site.
Hello Mercedes,
I'm sorry that you've been waiting a long time for your refund. Typically it should take 1 week for the item to get back to our returns center. Then 72 business hours for processing. Once we issue a refund, your financial institution may take 2-10 business days to reflect on your account (up to 30 days for international credit cards). To help speed up the process, please include the return confirmation email in your return box.
I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
I had a very bad experience for the first time. I didn't receive my jacket and a bag for my Mom's birthday! I was expecting the parcel in 5 business days as the website says. So I never received it until now. Customer support confirmed that they did not deliver the package to ME and refused to return my money back. I think I would never recommend this site to anyone.
Mi piace questo negozio perché sul suo sito posso trovare la migliore proposta di vendita e scegliere quello che mi piace. Penso che sia il posto migliore per lo shopping e puoi trovare molti tipi diversi di prodotti.
Although 6pm is owned by Zappos, which has outstanding customer service and a free return policy, 6pm requires you to pay for return shipping. Essentially, I just paid $17 to try on a pair of boots. I won't be doing that again - ever. I'm sticking to Zappos from now on. :(
Hello Kimberly,
I apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
With Regards,
6pm.com
I have been buying from 6pm for over 3 years. The quality of the shoes is always good and not a knock off. I have also got some awesome me s clothes.
I've been buying here for 2 years. A huge assortment of clothes, shoes, and accessories. The prices are always tasty, but the interface of the website isn't the most user-friendly!
I have been buying from 6pm for over three years. Only had to return something once. No issue highly recommended to everyone.
Hello Donald,
Thank you for taking the time to place a review about 6pm.com.
We appreciate the kind words and your continued loyalty as a customer.
6pm.com
Great shopping experience with 6PM. It is my favorite retail store. I ordered Ugg's boots for the upcoming winter. The quality is cool.
I ordered 3pairs of shoes on June 25th that I was expecting in 3-5 business days as their website says(and I bought them for a trip I had to Africa on july 12th. So I never received my shoes until now, I've been sending emails but never got a reply, they just keep on sending me emails of deals, but never respond to my emails! Now I don't know what to do! Can I please get my money back? Total amount is $177.75
Thanks!
Hello Carine,
I'm sorry that you didn't receive your items. In order to receive a full refund, please contact our customer service department at your earliest convenience by chat, email or phone.
https://www.6pm.com/c/contact-us.
With Regards,
6pm.com
From the business
Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joseph,
Thank you for taking the time to provide a review about your interaction with customer service.
We also appreciate you bringing to attention of disrupting background noises and lack of resolution. If you have the ability to provide an order ID, it will help with investigating.
Thank you,
6pm.com