8x8 Inc

If anyone has had issued and were forced to connect with 8x8 even though you had told them to cancel the contract
Please let me know. I will have the website up by December end and in most states you can get 3 times the amount on what you paid on your contract--for us it is about $4000 per year and our attorney is confident that with SLA they have in place none of the performance issues were resolved --in fact to date 4 of our phones still dont work an slow down the internet by 10 x---we have 300 mega bytes upload and download--once the phone is connected--the reading shows 8-12 mega bytes

ALL documented and we are also going for business loss. So friends get your documents together and get companies like this out of the VOIP business.

All overseas, you often get cut off of calls and they cannot solve the issue EVER on the first call.
Would not recommend at all for any size business.

I will just 'delete account' and see if this works so they'll stop charging me.
If not, i'll have to just cancel my credit card to stop it.
I'm on the phone trying to cancel it now, and the guy has to check and see if 'delete account' will cancel the subscription. How can you work there in customer support and not know how to cancel a subscription?
I spent half an hour waiting to talk to billing. Then he said to call back and press # 1 for tech support.?
I did. The guy I spoke with seemed nice enough. But why am I on the phone for 50 minutes trying to cancel my subscription? He wanted to have me share my screen and help me. This seems tech savvy, but also unecesssary and possibly shady. He again seemed nice, and was still trying to help me. Maybe he is a nice and helpful guy, but this company should have a 'cancel subscription' button and a section that shows where my account billing info is on the website, so I can cancel it or change my billing or whatever. So mad. Do not subscribe from them unless they improve things in the future. - IN MY OPINION.

Start up, they take your money and run, no support, no human anything, they send you emails that, if you've not set it up before, don't make any sence. My bill went up about 50%, ive had the service since May, the last month or more I've found the number doesn't work, when calling it gives an 8x8 recording to enter some number. And the worst part of 8x8, is customer support, I've now been on 'chat', which is the only customer support there is, you call in, it states "go online, goodbye" and online is a joke. I started chat at 3:33, they found my 'account' 10 minutes ago, its now 5:15 remember we are 'chatting', in my logged in account... still on chat, rt at 2 hours, now theyre trying to trick me into upgrading is why number doesnt work.
I asked why my bill increased, he gave me a phone number, "I have to speak with the billing team", called the number, as stated above, "go online, goodby" online is where I've been for well over 2 hours now. He claims number is fixed, i called, same issue. Bottom line, this is a horrible company, higher priced than many others, pathetic customer support.
Number still not working, was just told "give me a minute" its now almost 6:00

I would recommend 2 cans and a string before 8x8...