ExpressVPN

I have been an Expressvpn customer for many years, previously the service has been excellent but recently they have gone bad. Website are failing to load, timing out and speeds have dropped significantly. I don't know if the business has been bought by idiots or if they just can't get good staff but it is definitely not worth paying for anymore.

The only reason I got ExpressVPN was because I was looking for a VPN and saw an ad from Ben Shapiro. Terrible decision. My computer has froze twice since starting my subscription a week and a half ago. In the first picture, you can see that it completely shut down and left this error message. Don't think Apple had anything to do with it. Hoping to get my money back soon.

As of today's date I can no longer access Netflix in any other country using Express VPN via Virgin broad band... Netflix USA will not load and Netflix Canada is being blocked. On complaining to Express VPN they are aware of the issue but have no fix and no timescale in which they can fix... their only resolution was to give me free time at end of contract... when I declined and asked for refund, they then offered more free time, but not being able to use the service for which I bought it for is in my view pointless... I asked again for a refund... this time they said they don't give refunds unless it's within first 30 days. They also now do not have a telephone service and had to do this all through live chat, which believe me... you lose the will to live... 45 minutes... when a phone call would have 10-15 mins... Please don't buy this VPN if you are looking to stream Netflix USA or any other country from UK... it's not going to work

I won't speak to the quality of the VPN service itself because I did not use it that much. What I will comment upon is their cancellation process which is so misleading that I think it must be deliberate. You are required to click on a button that says "Turn Off Automatic Renewal" 4 times in order to actually cancel your payments. After checking my credit card statement, I noticed that my subscription was not cancelled months after the fact.

Each click of the button takes you to a separate screen. The third screen strongly implies that you successfully disabled automatic payments by stating "Be sure to make a payment by #date to keep your subscription active". It also notes you will receive an email reminder before your subscription expires. In reality, you have to click the same button you just clicked again in order to actually cancel. It's so bizarre that I believe it is deliberately misleading.

I've included images of the process. Honestly f these guys.

Customer service is 10/10 and will always try to resolve issues including offering an extension should connectivity problems be down to them. The downside to using this vpn is the amount of updates. Many updates sometimes only a few days since the last one. In fairness their software does sometimes provide a notice when it is launched but its still an annoyance having to update so frequently. Notice to users in China - the vpn there has had a lot of connectivity problems in the last 9 months which is still ongoing so, while they do try to fix it it is not 100% reliable for use there. The cost of using ExpressVPN is very good and because of their commitment to offering good service it is well worth the outlay. 6 month deal at a time is the best option in my opinion in case something else comes along that is as good or better.

5 months ago I signed in to remove my subscription and even my account since I did not need their service anymore. I did not think about them until I realized I was charged 12.50 USD every month for almost half a year. I called and asked for a refund and was told that they did not received my request. The reality behind the story is that they use a vicious auto-renew system that charges you even if you delete your account. It looks like barely legal if not more. Pay attention to this trick and choose more ethic people since their VPN service is just average compare to other providers.

They claimed the VPN works in China. After using it for 3 weeks. It stopped working. No internet connection at all. Offered free extended subscription that nobody wants if it's not working at all. Be aware.

Doesn't work well in China. I renewed but the account says expired. Works only on phone. I cannot extend to other devices. Chat help didn't help in any meaningful way. I DO NOT recommend this service. Note pic says July 2024, so they know I renewed.

Went to their website to get a deal they were advertising. The promotion was 49% off of a 12 month subscription PLUS another 3 months for free. They showed the regular price as $12.95 and the discounted price as $6.67 (which is not 49% off). When I went to the payment form I saw in small, faded type that they will bill once for the 15 months at an average rate of $6.67 for each of the 15 months. So the "3 Free Months" are not free at all. You don't see a total cost until you get to this payment form, and it equates to more than $6.67/mo for 12 months. I'm betting they are counting on people not noticing the higher price before they hit the buy button. I will not be purchasing from them.

After signing up, name, address and AmEx #, oh, no, doesn't support our 1 year old router. Really? But -- we could buy one from ExpressVPN, which we are not techy, so it would sit in box. Then comes the headache of being sure the charge is cancelled. Immediately upon cancellation, our inbox is flooded daily with spam emails -- going on from December 2020 to May 2021, seriously endless.

DO NOT. They are happy to bend over backwards and do cartwheels to get your money, but when you need a teeny iota of help from them (such as showing a screenshot of e-mails sent out to you but never received, so you can contact your e-mal service to ask why, oh no, impossible. Been without my VPN for 24 hours -- on chat with them for 12 hours at least trying to straighten out something super simple. There were at least 5-8 major hurdles to overcome to overcome this problem. Can't spend time recounting all now.

It was a good service when I signed up. Now it is getting worse. As someone commented, the customer support is all canned messages. They don't reply to what you say. In a lookout for better alternative.

I play apex legends and my friends shifted to Europe. Now in order to play we needed to connect to an European server of the game.
The VPN didn't connect to any European regions (at lest for me) and a few times it did, the speeds were just bad.
Applied for a refund where their help gave me a 100 reasons why I shouldn't. When I finally got them to refund, my account got suspended instantly which was fine. But it's been 40 days and still the amount deducted from my account has not been refunded.

30 day money back guarantee is just false.

They told me that they already processed the refund and to check with my bank. Huh. After you got my money, you easily dismissed me. Such scammers. I waited for over 2 months. I'm done. I will never believe in money-back guarantees anymore, maybe that doesn't apply to people from 3rd world countries.

Expressvpn is horrible. It slows your internet down about 59 percent and puts you in a buffering hell. Turn off the VPN and the Mbps shoots back up where you can watch it. That's why these thieves nail you for a year. I have eleven months left and they won't refund.

I wanted to use it for Hulu in Mexico but Hulu rejected them. I asked for a refund the first day. They promised a 30 day money back guarantee however there is no place on their site to request a refund. It must be done manually via an email or online chat and then it takes 5 to 7 business days. It is a hassle. I feel ripped off. Stay away from ExpressVPN.

It's sad because Express VPN used to be terrific, but they just haven't kept up with technology. Whenever I attempt to employ the service to hide my IP address, it's often detected and many websites block the service and suddenly I do not have access to my accounts unless I turn Express VPN off. And try getting help with a connectivity problem... good luck! This is their favorite phrase: "We seem to have exhausted all possible resolutions at the moment; try again at a later time." So save your money! Either look for another more responsive VPN with better customer service, or just let it go. Express VPN is not worth the price.

They might provide good service but if you want to stop using then they make it very difficult to leave. You have to go on the website to cancel but there is not option to cancel, just to stop auto renewal. So you select that and think you're done but then you get a thank you for renewing email and new charge when the service is supposed to be over. It's so frustrating and infuriating. They have no respect for your money and no customer service when it comes to subscription issues. You make a helpdesk ticket is what it amounts to which will be ignored. I know the internet says they are the best at what they do and that may be true but they are not the only ones, find a company that won't just take your money.

I contacted the fraudulent company and they said too late pal we got you no refund. I have contacted the Department of Justice and every other company or agency I can to complain about this BS. I suggest you do so also. Expect a class action suit in the future against these frauds.

Never will use them again. Their support is simply put a scam. Do nor buy from them. Their refund policy is non-existent. If you complain they will black ball you and block you out of your account. Horrible people to del with..

I have used express vpn in mexico for over a year. I have had nothing but problems. The DNS for Samsung smart tv never worked properly even after spending hours on the chat line with them. Since the DNS did not work concisely, I had to stream to my computer and cable ot to my tv to watch it on the tv screen. I tried a live tv stream service that Express said their vpn worked well with and I was blocked completely within 45 days from subscribing and had to cancel the service. The only thing that worked was streaming movies on the major services. They way over promise and way under serve. There has to be a better service I just dont know what it is.

I cannot print when Express VPN is turned on. The only solution provided is to enable the "allow access to devices on the local network)" which does not solve the problem. I was told to turn off VPN when I need to print. I was also told they would not inform me when a solution is found.

I subscribed to VPN Express based upon all the positive reviews I read. After using the service for several months, I agree that the service is fast - when it works. I have experienced repeated interruptions in service on my desktop with a message that says "Internet traffic is blocked." This occurs no matter what location I choose and no matter what protocol I use. It's gotten so bad that I often have to disconnect the service to access the Internet. What's worse, if I use the iOS version on my iPhone, I cannot disconnect the service so I am stuck with blocked traffic until service resumes. This is NOT what I expected when I paid up front for a one year subscription. Others may be satisfied but I am not.