ABCmouse

My mom talked me into buying my son an ABCmouse subscription several years ago and I picked the yearly option. He played some of the games for a couple days then lost interest, plus half the time the app would freeze up or not even open, so I cancelled the subscription. Since we did yearly he would still have access to it for the rest of the year so I figured if he started playing with it again or if they fixed the app to actually work right I could just resubscribe him. He never did, they never did, so I never resubscribed. That should be the end of it right?

Wrong! This is now the SECOND YEAR IN A ROW that I am having to dispute unauthorized charges from this company. There is no way my son could have resubscribed on his ipad, I have every parental control & restriction enabled. He cannot install apps or make in-app purchases without me explicitly approving it either from my phone or on his ipad with the screen time passcode.

I'm starting to suspect this company reactivates cancelled subscriptions just long enough to charge people again, then cancels them again cause the latest cancellation date shows Jul. 5th of this year. There is simply no way that could have been us because my son's ipad had been in storage for several months at that time, and his ipad is the only device the ABCmouse subscription was ever active on.

And of course you can't reach anyone at the company, just a useless chatbot that either "encountered an error" when you try to cancel then tells you customer service is closed.

I have reported this fraud to the FTC and I'll be submitting a report to the CFPB as well. They were sued for billing fraud before, looks like it's time for another class-action.

My kid tried it for a few days but doesn't like it. I didn't realize it automatically sign us up for auto renew on the annual plan. And the website didn't send out any reminder or notification regarding it before or after they charged me. I didn't find out until I reviewed my bank statement 10 days after the charge. And obviously, they refused any refund even though we didn't even use the app.

You can't cancel subscription until they get there money from new customers. Even if you don't use it no refund but you can cancel after they get there money. Bad business. I would give a 0 but you can't

I cannot believe this business is still able to advertise. It's just a scam. I cancelled back in 2019 and after receiving an email to update my credit card info, I looked and have been charged $59+ every year! No emails, nothing since. I tried to get on the help chat - waited forever and then website started glitching. Switched from safari to chrome, worked for about 15min, same process, then boom - glitched again. Absolute scan. Company is worthless and should be ashamed of themselves + the companies that advertise them.

I don't even know how I got signed up for this. When I reach out to cancel my service no one calls or emails you back. I've been on hold for over 42 minutes... this is a scam and must be illegal. I foresee a class action lawsuit against ABCMouse.com.
Spare yourself the hassle and pick another option for your child's learning.

Terrible educational app/site that takes money w/out notification. Been charged for 4 years with only a record on my paypal account, but nothing else. I never signed up, but tried the free version for a week, just to find out what a waste it is. There was no clear notice of upcoming charge upon trial, and no notification for an upcoming charge. The app is super annoying with loud squeaking sounds and lots of repetitive images. I recommend to skip this one if you strive for true education and want to avoid fraudulent charges.

We liked the service and the games; however I have a very bad taste in my mouth due to poor customer service and business practices. We paid for a yearly subscription in December 2017 and then I believe I cancelled so as not to incur unexpected charges. Well, I was charged again this week without warning and told that unless I could produce the cancellation email from a year ago, they would not refund me even though we haven't used the service at all in probably 6 months. Clearly they don't believe in their product enough to sell it honestly and have to resort to sneaky money-grabbing. Stay away.

I signed up for the 3 months free subscription and had to give my credit card information. Immediately started receiving a bill for $9.99. Tried to contact, but always received " We are receiving high volume, call back later." Well I was billed for 2 months and NEVER completed registration. Do NOT sign up unless you want it for life!
Wish I had seen all the "Scam" reviews before I gave them information.

This company is a complete scam. They store your card info and charge it without notification either before or after. When asked about it they say you should be checking your bank charges. Upstanding companies notify you of upcoming charges. SCAMS hide behind you should be monitoring. It's embarrassing how terrible this company is.

I have been charged 4 times $7.95 through Amazon pay and ABCMouse.com. I got confirmation from previous ticket that my membership is cancelled, but I am still getting charged. Cheaters... There is no way to remove your card details even if we want to. Cheaters keep charging the card.

Over the last six months of using ABC Mouse I have had to call customer support seven times for lessons not working, audio issues and bugs.
My son is only five years old and it was a big inconvenience for both him and I.
The fifth call was to a manager about the website and even though the manager listened to my complaint, no fixes were made to the account or lessons.
Every time I had an issue with a lesson not working the agents bypassed them and they were never fixed.

If you purchase an annual subscription it will be set to automatically renew. ABCMouse.com does not send you a notification ahead of time to let you know that your subscription is about to be renewed. I have a lot on my mind and a lot of things happen over the course of a year, so having the date I began my subscription at the top of my list is a ridiculous notion. Also, ABCMouse.com refuses to give any sort of refund even if you cancel the very next day after your subscription is renewed. So, now I am paying for a full year of something my daughter no longer uses. This company could at least have the common courtesy of notifying its customers BEFORE the subscription is renewed instead of letting the customer find out when it appears on their credit card bill.

Don't waste your time and money on this crap. My friend used to work there. She told me it was a horrible working environment and terrible human resource management team. They only hire the stupid people to make this crap to poison our kids. It crashed all the time and stealing my money after cancellation. There are better free website out there. My kids doesn't like this ABC Mouse crap! Google their reviews. All bad!

I signed up on promotion for a 1 year membership. Then without ANY communication from them they charged me a second year without my authorization or knowledge. Of course they wont give me back my stolen money and won't respond to numerous emails. The app is useless and nothing like they advertise which is why I did not renew my subscription.

This is an automatic renewal service. I saw the $59.95 renewal fee on my bank account and immediately called to say I didn't want another year and their response was, "Sorry, it's our policy not to refund your money once the renewal year has started". "You need to cancel the membership before the renewal date." This company would not refund my money, even when they saw that the service was not used. There is no notification (email or otherwise) from them letting you know that you account is about ready to renew for the $59.95! His response to that was, "You have access to your billing at any time to look when your renewal is coming due!" What a racket they have going!

I don't have a kid. I'm in college myself and had never even been to ABCmouse.com. So you can see where I was quite confused when a charge for them showed up in my statement. Luckily I caught it Day of. Credit/ debit card skimmers are using this site as their gateway to see if your card is valid. Once they skip your card they charge through this site before selling your card information. If you found a charge for this site and have never been there, cancel your card immediately. Luckily they only got $40 worth of wine before I could shut my card down but it could have been much worse.

I tried to sign up for the free trial, with 7.95 monthly after. They Charged me 59.95 before I even completed registration. Totally unethical business practice. After an hour of emailing back and forth, I contacted PayPal and they reversed the charges. Don't do business with scam artists.

Why is it so damn difficult to cancel now that they have my info. They are indeed scam there is no icon to do $#*!. And I am the wrong one to try and play with my money so they better cancel that $#*! and don't let me see any charges taken out my account. Because it is freaking ridiculous trying to cancel a million times and it doesn't work. Somebody need to fix that $#*!. Thank you

This company is condescending. I cancelled thought their site days before my free trial ended. I had to do 3 screens to verify I wanted to cancel and provided a comment in their comment box. They still billed me, Upon follow up I was sent a condescending message stating my request to cancel did not come until my email. I was told I would still be billed for the month and have access, mind you I never once logged in during the free trial upon learning it was for children second grade or lower. My child is a very advanced 5th grader. Their customer support emails contained grammar errors. I mean come on, they had every opptunity to make this right before billing me yet didn't. This company is a sham w/bad customer and site problems they will blame on you. Run away. If you got a free trial cancel

Like others on here I canceled my account last month and they still charged me just 2 days ago. I emailed them and politely asked them to stop charging me and refund my money. I'm going to have to go to my bank and dispute charges. Save yourself some aggravation and avoid them at all costs. The app was horrible it kept crashing. So not worth $9.95 a month to be aggravated.

I was sent a free trial email from ABC mouse.com so I decided to see if my 2 year old would try it. He didn't like at all so I cancelled right away before I forgot and then charged. Somehow I get a charge of 7.95 on my visa. And when I called and inquired about it they claimed that since I had had an old account years ago my email linked to that account and it signed me up for a month subscription. Wth! The representative tells me you should have used a different email to get the free trial. I have one email not many emails- is she serious? I should, have known better than dealing with this company again. I had trouble cancelling years ago with my older child. I guess I didn't learn my lesson. ABCmouse has the worst customer service ever. For linking to my old acct for less than a minute I was charged money.

I never visited abcmouse.com or even knew they exist. I had a charge of $7.95 to my card, emailed in a request for customer support, they called me back on a Sunday night and gave me an 800# that you can not get thru on. Disputed the charge on my card.

This website seems like a scam. The pages are not easy to use and I can't see any child actually learning how to read on it. My daughter wanted me to get it for my son so we tried it. Big mistake. It was difficult to cut ties with abcmouse.com. Then we began to get bombarded with email from abcmouse.com to sign up. After trying to unsubcribe, we got even more and then began to get 100 spam emails per day from various spam generators. YUCK. Abcmouse.com acknowledged it does provide your email to several companies. Why on earth they would do this-I would never never never recommend it to others or go back.