• The Online Privacy Company

The Online Privacy Company

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Overview

The Online Privacy Company has a rating of 3.0 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. The Online Privacy Company ranks 6th among Privacy sites.

How would you rate The Online Privacy Company?
Top Positive Review

“I'm taking the time to actually review them because...”

Kyle J.
10/13/11

I'm taking the time to actually review them because I had a great experience with their customer service on chat. The person I spoke with was really helpful and walked me through updating an Abine add-on. That kind of patience and attitude is hard to find these days, let alone in customer service. Their software is awesome, too. Easy to use.

Top Critical Review

“The free stuff works fairly well, but BEWARE of using...”

Michael H.
2/10/15

The free stuff works fairly well, but BEWARE of using credit cards with this site. I'm currently trying to recover a bogus charge and their phone line *******987) puts you on hold for about 1 minute and then a recording comes on that states: I'm sorry, no one is available to take your call, goodbye." You are then promptly hung up on. I'll keep you posted on what happens

Reviews (39)

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customer service (8)
Thumbnail of user michaelh141
Pennsylvania
1 review
39 helpful votes
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February 10th, 2015

The free stuff works fairly well, but BEWARE of using credit cards with this site. I'm currently trying to recover a bogus charge and their phone line *******987) puts you on hold for about 1 minute and then a recording comes on that states: I'm sorry, no one is available to take your call, goodbye." You are then promptly hung up on. I'll keep you posted on what happens

Thumbnail of user amersb
GB
1 review
5 helpful votes
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November 1st, 2019

So rated free service as 5 out of 5 but just bought Premium service and it is rubbish. I cannot add a masked number, and no-one helps or listens, emails are just ignored. So will not be renewing as not doing what it's supposed to!

Thumbnail of user jerrys93
Texas
1 review
29 helpful votes
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March 11th, 2017

Works well if you only need a password manager, phone line, email, etc. But if you need to keep your information private they are no better than other free or less expensive solutions. No one can keep your information 100% private and they quickly lose value when they can't measure up, even close in many instances. Why pay a lot for mediocre service? It's like owning a car that still runs, but most of the controls stop working or only work sometimes.

Try to cancel your account and be ready to be talked down to, told your reasoning is flawed and told you should reconsider your decision. Overtime you think you've seen all the companies that couldn't possibly have any worse regard for customers, but these guys will surprise you.

Thumbnail of user garyp19
California
1 review
10 helpful votes
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April 24th, 2013

Abine is providing a tool do not track me. I installed the tool and it looks working fine. But my concern is they are tracking us by showing number of trackers stopped by Abine tool using some sort of their own tracker that is not blocked by them. They say the data they have is safe but that's what all companies say. How about when they are getting acquired by a bigger company? Data will be sold to them. Irony - Do not Track itself tracks me.

Thumbnail of user josephs21
Kansas
1 review
13 helpful votes
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April 9th, 2012

I downloaded this program on advice of a friend. It worked great, that is until I updated to a newer version. Then my IE8 browser would not work. It would open and then immediately close. Removed the program and have had no problems since. Would like to know what caused this so I can once again download this program.

Thumbnail of user elif
Washington
1 review
5 helpful votes
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February 8th, 2011

I like the look of Abine. It displays the relevant information about tracking, optout, and cookies at the lower right of the browser. However, unfortunately, it also slows down my browsing experience. I've tried a few things to deal with this, but it slows down my service, even the Fast Dial page I set up for Firefox. At the present time I cannot recommend this, but I do recommend they take some cues from the Ad Block and NoScript! Add-ons for Firefox.

Thumbnail of user jacka15
Indiana
1 review
7 helpful votes
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July 10th, 2013

I cant tell any difference from the amount of files that DNT stops compared to InPrivate browsing. Both seem to allow tracking to some extent, based on the number of temp files and cookies that are deleted when i run my ccleaner.

Thumbnail of user tomm723
New York
1 review
4 helpful votes
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May 15th, 2013

It seems to be doing as advertised however I get a security certificate warning that the websites certificate was issued for a different address? Any way to resolve?
Tom M

Thumbnail of user jasonr7
Virginia
1 review
6 helpful votes
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March 3rd, 2011

Excellent hands on customer service to help me plow through the red tape and confusion surrounding account deletions. A very committed team. Highly recommended.

Thumbnail of user robbiem19
Tennessee
4 reviews
21 helpful votes
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February 3rd, 2013

I have barely started using 2 of the Abine products, free versions. Do Not Track Me & MaskMe. I get an email request from Abine to take a survey for Abine:
http://deletemecj.surveyanalytics.com/

Help us develop our next privacy tool

Here at Abine we're hard at work developing the next big tools in online
Privacy, and could use your help to make them better. We rely on user
Feedback to make sure we're developing products our users will love.

If you have 1-2 minutes, please help us out by taking a quick survey.
Thanks!

So, I agreed & got into the survey. First question was which of their products I use, Second question was wanting to know if I pay for an identity theft protection. Third question is about all my insurance coverage. Health, auto, etc. & I just closed the survey window. I don't think this was cool, at all. Why do they need to know what kind of insurance I purchase & use? I agreed to take the survey to help them better their product & they want to know my insurance usage, almost at the very beginning of the survey.

It appears that they were not trying to better their product, but sell me another product. I went back and went through the survey & it just seems like a convoluted hot mess.

I have no use for companies that aren't more honest & to the point. Just try to sell me something else. Do not mask your sales attempts! Especially when you are trying to sell me privacy software.

Also, I noticed that the MaskMe program had recorded my log in info on a couple of my accounts that I have had for years, that I had not used the MaskMe service to create. I got no permissions requester, at all, to do this. Found it odd that it only did this on a couple accounts, rather than all that I had logged into, since I started using MaskMe.

MaskMe is still in beta & only offered after I installed Do Not Track Me.

Thumbnail of user justinn
Massachusetts
1 review
3 helpful votes
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March 4th, 2011

I use abine to keep sites from tracking me and stealing and selling my information. Works great!

Thumbnail of user chriso1
Washington
654 reviews
3,555 helpful votes
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June 21st, 2010

Here's something that's going to find a home in many people's browsers, I reckon. If you are already running the Taco 3 anti-cookie add-on for Firefox you've already got this installed from the time of writing this review. If not, give it a try, I think it's a useful one.

What the add-on does is to present you with a comprehensive report of what a website is up to, behind the scenes, as soon as you arrive. For example it will tell you, if it knows, what information this site is storing about you; it will tell you what, if any, tracking services the site is using to follow you around, and it will tell you how many cookies the site has dumped on your computer already. It will also give you a rough idea of how safe the site is, if you don't want to get bogged down in the various details. The data is provided in an unusually pretty format, which will catch your eye even if the information provided doesn't.

Sitejabber just squeaks into the 'safe' portion of the chart, because it uses Google Analytics, but otherwise it seems a safe enough place to visit - so far;-)

Another service that Abine is trying out, is called 'Delete Me' and the concept here is that for a price, depending on difficulty, they will remove details about you which you or others have unfortunately posted to various places and now wish you hadn't. The most commonly requested, unsurprisingly, is removal of a Facebook or MySpace account, but the company promises to tackle much more complicated and/or secure data for an appropriate fee. As long as they keep these fees reasonable, I can see this being a popular service once the word gets around.

The Abine services are currently in beta, which means that they should be reasonably stable for most users but may throw a bug now and again, or simply that the provided data and the overall presentation hasn't been formalized yet. The browser add-on seems rock solid to me, so I see no reason NOT to give it a try. What websites are doing with whatever data they can grab is important and you should be informed, even if you don't necessarily choose to do anything drastic with that information.

I'd like to see this combined with user-created information such as that provided by the Web Of Trust service; it's not essential, since if you want that data then you will probably have joined WOT anyway. But it would be neat to have the WOT rating there, as an encouragement to join up as well as providing another layer of security. Other than that, I find little or nothing to fault about this one and it should do well.

Thumbnail of user bettyg25
Oklahoma
1 review
15 helpful votes
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July 21st, 2016

What is the price for this service? Where is my answers?

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From the business

Blur protects your private info and helps you stay anonymous online with masked, burner cards (virtual cards), ad blocking, masked emails, and masked phones.

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Will S.

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