• Acme Revival

Acme Revival

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Overview

Acme Revival has a rating of 3.3 stars from 252 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Acme Revival most frequently mention excellent service, quick turnaround, and great job. Acme Revival ranks 8th among Medical Equipment sites.

  • Service
    131
  • Value
    126
  • Shipping
    121
  • Returns
    106
  • Quality
    119

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 81%
Positive
85
Neutral
5
Negative
15
60
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How would you rate Acme Revival?
Top Positive Review

“Positive impression”

Andrew J.
6/30/24

That's great to hear! Acme Revival did a fantastic job repairing your vibration sensors. Their service and quality work have left a positive impression on you. Looking forward to your next experience with them!

Top Critical Review

“This is absolutely a scam operation”

William M.
9/11/24

This is absolutely a scam operation. I sent an Activator V chiropractic adjusting tool which needed a new circuit board soldered in and was otherwise in perfect working order. They kept it for months, only communicated with me when I asked about it, finally decided they couldn't fix it, and when they finally sent it back, they sent an entirely different unit and stole the battery out of it. I'm glad I "only" lost $350 on a $2,000 tool, but I wish that I had never gotten involved with this group.

Reviews (252)

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acme revival (87)
Thumbnail of user dr.emilyr
Germany
1 review
0 helpful votes
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January 21st, 2024

As a hospital administrator, dealing with equipment malfunctions is stressful. ACME Revival has been our go-to for repairing various medical devices. Their technicians are knowledgeable and sensitive to the urgency of hospital settings. They've repaired monitors, EKG machines, and more, always with utmost professionalism.

Thumbnail of user marcop285
California
1 review
0 helpful votes
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January 21st, 2024

When our restaurant's digital menu board malfunctioned, ACME Revival promptly fixed it. They diagnosed a power supply issue and resolved it quickly, minimizing our downtime. Their efficient and friendly service was a breath of fresh air. Highly recommend them for any electronic repair needs.

Thumbnail of user natalied650
Canada
1 review
0 helpful votes
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January 21st, 2024

ACME Revival repaired our old cinema projector, which had been a centerpiece in our indie movie theater. Their expertise in handling vintage electronics is unparalleled. They fixed the lens and light source issues, bringing our classic projector back to its former glory.

Thumbnail of user dj.mikel
Australia
1 review
0 helpful votes
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January 22nd, 2024

Our nightclub's LED lighting system started malfunctioning right before a big weekend. ACME Revival came to the rescue, diagnosing and fixing the issue overnight. Their fast, efficient service saved our event, and the lighting has been flawless since.

Thumbnail of user jacksonp105
Netherlands
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Arrived in six days like they advertised. Still working so far. Would likely consider buying several more suction units if the price drops.

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Thumbnail of user evant192
Tennessee
1 review
0 helpful votes
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December 22nd, 2023

Our lab sent them an ancient pharmacy pump that fell off a counter. Unit was basically split in half on the outer shell. The pump still worked, but we wanted to get the outside repaired. It arrived back to us basically looking like new. You can just barely tell where filler was used and the paint feels original. I would highly recommend this outfit. Needless to say based on some other reviews we were nervous but this turned out better than expected. Whole process took about 4 days after we approved the quote.

Thumbnail of user georget1398
California
1 review
0 helpful votes
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January 20th, 2024

Our 1980s era audio mixer, a centerpiece in our recording studio, started producing static and crackling noises. ACME Revival not only fixed the issue but also restored its vintage charm. Their knowledge of old electronics is impressive. Now it sounds crystal clear. Kudos to their team for preserving a piece of music history

Thumbnail of user emmaj581
California
1 review
0 helpful votes
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January 22nd, 2024

As a professional photographer, my studio lights are essential. ACME Revival expertly repaired and restored my vintage studio lights. Their understanding of photography equipment impressed me, and their service was prompt and courteous.

Thumbnail of user annag1514
Canada
1 review
0 helpful votes
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January 21st, 2024

ACME Revival fixed our Italian espresso machine that others couldn't. They sourced rare parts and meticulously repaired the brewing mechanism. Our coffee shop's business relies heavily on this machine, and ACME saved the day. Exceptional service and expertise in niche electronics.

Thumbnail of user katier365
New York
1 review
2 helpful votes
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January 9th, 2022

After my Viking went down I was in desperate need of a repair or new machine for my part-time embroidery business. Found ACME and talked with Annie multiple times over a 24 hour period. Every time she was informative and help me ensure the machine I was getting would fit my existing needs. I ended up paying for the expedited shipping option, however it arrived one day after the estimate. Guessing that was because the estimate didn't calculate in Christmas or New Years. Regardless, the new machine is great. You can tell it's used in some areas, but it's clear they put a lot of time into them.

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Value
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Thumbnail of user martims1
Netherlands
1 review
4 helpful votes
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March 10th, 2021
Verified purchase

Not exactly sure I had expectations about a used industrial piece of equipment- but pleasantly surprised. Unit looked new- just as I had read. All new paint job and surfaces were sanded smooth. Happy.

Products used:
NAPCO 9000-D Sterilizer

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Thumbnail of user stevek1831
Michigan
1 review
1 helpful vote
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December 14th, 2023

Efficient service for my Activator IV EZ-Grip. Despite one device not being covered under warranty, the team promptly addressed the malfunction. The device now engagesflawlessly and performs its function without a hitch. The repair was quick, and the staff was responsive. While not covered, the fix was reasonably priced. My only suggestion is to clarify warranty terms upfront. Overall, satisfied with the outcome and would recommend their service.

Thumbnail of user lorin.v
California
1 review
2 helpful votes
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September 18th, 2023
Verified purchase

I purchased two medical devices from Acme Revival for a total of over $13,000. Both items were defective and when they were returned to the company, they never refunded my money and kept the equipment! I was sent an email saying they were having difficulty refunding me my money due to problems with their payment processor "Stripe". They said to try to get a refund from my credit card...the only problem is that I was told to do this after the time frame when the credit card could issue me a refund. So here I am...no equipment and $13,000 less money in my pocket.

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Thumbnail of user lidyaf
France
1 review
0 helpful votes
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December 22nd, 2020

I ordered my first Littman Stethoscope from the site two weeks ago for shipping to my apartment in Toronto. They ship for free however the item got stuck in customs for some reason. I called the toll free number and the young man whom answered (I think it was Richard) called FedEx while I was on hold and had it all sorted out within 5 minutes. It arrived next day and I'm still convinced it's new and was never used in a prior life. Very happy my first importing experience was (mostly) pain free!

Thumbnail of user thomd41
Texas
1 review
1 helpful vote
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November 11th, 2023

My aging mother required a personal medical device that her insurance would not cover. The new price... $8k. Her GP recommended Acme Revival and we were able to source the SAME exact scanner for just under $2k.

Products used:
Verathon Bladder Scanner

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Value
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Thumbnail of user muhammadf161
Bangladesh
1 review
0 helpful votes
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December 30th, 2023

ACME did a wonderful job repairing a burn relay controller that fell. The plastic housing had broken in numerous places, and they were able to "weld" it back together by recreating the supports that held it together. Hard to tell it was even repaired. They did a great job.

Thumbnail of user tammyp453
Washington
1 review
1 helpful vote
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October 21st, 2021
Verified purchase

We had an eppendorf Spectrophotometer repaired last month by ACME and was really impressed not only with the actual repair, but with with the cosmetic touches that were added to basically make the unit appear new. The new logo lettering they put on the front of the unit looked better than the original. The unit was returned to us within the 14 day time mark and in the best shape its been in well over 10 years.

Products used:
Service repair

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Value
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Thumbnail of user nick.arnett
California
1 review
3 helpful votes
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October 13th, 2023
Verified purchase

I ordered an AED; they charged my card without shipping it, a violation of Visa rules. Sent me a series of emails claiming the product was being prepared for shipping. Nearly three weeks later, long after it was supposed to be delivered, I complained. They cancelled my order without explanation. Basically just borrowed a few hundred dollars from me for free. I see many similar complaints. Stay away.

Service
Value
Shipping
Thumbnail of user samw586
California
1 review
3 helpful votes
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May 6th, 2021

I bought an infusion pump, and it was not functional. I tried to call them, no answer no life customer service. Finally I returned it to be replaced or refunded. All communication by emails and up till now 2 months, i do not know what is the results

Tip for consumers:
No customer service life disgrace

Products used:
Moog Curlin 4000 CMS

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Value
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Thumbnail of user bridgetr108
Washington
1 review
0 helpful votes
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February 25th, 2022

Starting out, it was really important for us to keep costs under control. We were able to source three devices for considerably less than other places without much compromise from the new / used scope.

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Thumbnail of user estebanr24
Colorado
1 review
0 helpful votes
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December 9th, 2020

They were exceptional through the entire process and they were able to find me a device that isn't even around anymore, at an affordable price point, which has really helped my clinic. I will definitely continue to buy refurbished instead of new.

Thumbnail of user charleenh10
California
1 review
0 helpful votes
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March 11th, 2022

Firstly let me say this— this company needs phone support. Secondly, they were able to locate our lost package quickly however again, could have been quicker had there been someone to call instead of "chat" with online.

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Thumbnail of user matthewt830
Texas
1 review
0 helpful votes
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June 4th, 2022

I worked with Amelia today, over chat, to resolve an issue I was having with a new purchase we made last month. She was great at every step of the way and should be recognized for her work. Please send my regards.

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Thumbnail of user sandrap1639
Massachusetts
1 review
3 helpful votes
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June 4th, 2022

After having multiple bad attempts at ordering a working device off eBay, I found Acme Revival. They are by far the best source on the internet for used medical equipment. That being said- look at what you're ordering people! If you order an item from 1996 adjust your expectations accordingly! It's not gonna connect to your iPhone!

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Value
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Thumbnail of user loisb174
Germany
1 review
2 helpful votes
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January 4th, 2021
Verified purchase

We ordered a new film processor for our small, low-volume dental lab in mid-December. It finally arrived last week however with the holidays and they're so called "holiday volume delays" it wasn't delivered until three days after their commitment date. We had clinical two days without it when were expecting it and that set us back. It did however arrive looking great, and was easy for our lab tech to install.

Tip for consumers:
Check back frequently with their customer service for updated shipping time frames

Products used:
Dental Film Processor

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From the business

Acme Revival, Inc. is a private American internet company that refurbishes, distributes, and sells medical devices intended for clinical or physician use to over 60 countries utilizing a supply and demand platform that networks supply sources to licensed physicians and medical clinics. Customers predominantly purchase specialty medical devices though the company's main website.

Business History

During the 2019/2020 global COVID-19 pandemic, the company sourced critical devices such as ventilators and other equipment that increased their global reach and popularity.

Company Representative

Thumbnail of user alejandrag61
Alejandra G.
Typically responds within 8 days

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