Acme Revival

I purchased a new anestheisa machine with the photo showing what I was buying. Theres nobody to call for help. It came 2 months late and was a totally wrong machine (and old dirty trash model). The stretcher I ordered came with literally no wheels. It does pump up or down. Pretty nuts. Am in the process of trying to return... nobody to help me. Sure ill just print a label and swing this 400 pound anesthesia machine to fed ex. This is outrageous.

Worked with a gal named Cindy on chat earlier last week that helped get our package out of a stuck UPS hub from the NW ice storm. Haven't opened our device yet, but she was the best and literally saved Christmas.

I recently tried to purchase an NST machine from this company and my order was canceled with 6 different reasons why it could've been canceled. Contacted support and they literally could not give me a single reason why so the woman told me to try to reorder and I did. After reordering, I received an email an hour later telling me my order was once again canceled with no explanation. I once again contacted support and after 15 minutes of trying to just figure out why, I was finally able to pry out of her what the reason was. It was out of stock, so instead of removing the listing from their website or marking it out of stock they just told me to keep retrying. This website has a fantastic idea, the execution is AWFUL. Your customers keep you in business and want answers, not giving them answers to simple questions results in a review like this. It's also extremely convenient how their phones don't work. STAY AWAY!

I have used Acme for some time now to support my clients needs in Central America. All of their equipment is in prime condition and their warranty is by far the best I've seen. My acct manager ADRIAN is also very helpful whenever something is delayed or needs attention.

We sent in our dental sensor for repair in January and got it back working the next week. Last week, it started giving us an issue but we sent it back in and they took care of it without charge within the day.

We sent in our Autoclave for repair after receiving a ballpark estimate over email. They sent a quote the next day after it arrived that turned out to be less than the quoted amount. They fixed it literally two hours after we had sent it in and had it back to us the same day. Our nearest local rep said it would take 2 weeks for them to come out and service it and even then they weren't sure it could be done in office. Actually amazed by the process. Next up: an ultrasound probe.

ACME has given me the best customer service ever. I ordered a wrong probe by mistake and immediately sent a message to ACME in a few minutes stating the mistake and requested a cancellation of the order, not really having any hope that the request would be honored. ACME just surprised me by helping me cancel the order without any hassle. This is a real company we can trust!

I work in a lab that currently utilize the Midmark M9 Ritter Sterilizer. We wanted to add a second unit to the counter and so we purchased one from acme. Thinking they would match, the new one from acme arrived with a paint shade that was darker than our unit. It actually looks better than the original and its obviosu that it's really well done and brand new paint however we had to then paint match and paint the other one so that they looks the same. Not the end of the world however I wish someone at acme had advertised this so we could have at least prepared

Had an old Midmark Autoclave serviced by them. The thing looked like trash going there and came back freshly painted, clean and sparkling. For a $300 check-up sure wasn't expecting that. They did remove our sick sticker from the side of it but lol worth it.

Had our Pelton/Crane Omnicalve refurbished by them last week and got it back today. They did an incredible job. The inside, which was rusty and disgusting looking, is now sparkling. If it wasn't for the serial number I'm not sure I'd know it was ours. Couldn't been happier with the service I've received.

I purchased a cardiac monitor from Acme Revival. The blood pressure cuff they sent with it didn't fit this particular model. I contacted customer service, via email which is another issue, only to be told that the warranty doesn't cover components. I told them this wasn't a warranty item, it was a matter of getting what I paid for. After much back and forth, they refused to busge on giving me the right cuff. I felt ripped off and couldn't believe a company could be so sleazy. Anyway, I decided to report the purchase to AmEx as fradulent and AmEx returned my purchase price and left Acme Revival with nothing to show for the monitor they sent me. Small victories.

The electrocautery machine that was "in stock" didn't arrive even 6 weeks after expected shipment date. I had to cancel it as they couldn't even give me a shipment date. I bought a vitals monitor at the same time and it didn't work on arrival. It didn't even have the charger for it. The tech said to return it. I filed the return a week late as I assumed they had initiated the return after the complaint. Now they won't accept the non-functional device. Also, they charged me for both devices, even the one that wasn't shipped, and I had to pay $600 for custom fees for a device that was never even shipped. So it's going to be a pain trying to get the money back. This experience with them has been incredibly Infuriating. As a company that "strives for 100% satisfaction", I don't think they try very hard at all.

Shipped my Fluke in last week and got it back today. Was remarkably cheap ($45 an hour) and quick. They kept me updated every step of the way via a custom link.

Our business relies heavily on a specialized printer that broke down. Acme Revival's repair service was not just quick but also cost-effective. Their team is incredibly knowledgeable.

We needed our massive Pelton Crane sterilizer serviced but were having a tough time finding someone locally to it. Revival picked it up and completely refurb'd it. We were able to get it back in 2 weeks. No loaner service to be had - but we managed

I was nervous ordering such an expensive thing over the internet however everything went to plan and we saved considerable amount of money ordering the EZ-10 refurbished instead of new. Being in the upper half of Canada, ordering a new one from Tuttnauer was literally over $1,000 for shipping- basically a third of the cost of one from acme. I did have to call for help with the importing, however chat agent RICHARD was great and very helpful.

Just wanted to send some well deserved praise to chat agent 'Samuel' that stayed on hold with me for twenty minutes while I figured out how to hold a UPS delivery at a UPS store location while on vacation. Hoping my review helps him be recognized.

As an arcade owner, finding someone who can repair old machines is tough. Acme Revival has been a game-changer. Quick turnaround, fair pricing, and knowledgeable staff. Highly recommend!

I never thought I'd find someone to fix our custom industrial oven. Acme Revival's team was not just skilled but also understood the urgency. Exceptional work and customer service.

Purchased a Pelton/Crane Omniclave after an experience with another vendor went poorly. I do have to admit I was not aware of the age of what I was buying and after receiving the first one from our local vendor wasn't sure we wanted this model any longer. Was told however by friends that ACME REVIVAL did a really good job with refurbishment of older models so returned the first one and gave it a try with them. Night and day difference. Unit was remarkably cleaned, freshly painted, and inside finish look new. After the first return and then purchase from ACME did take about three weeks which put us behind.

They send u defective machines. Then they say they'll take it back but they don't and they start ignoring you. Please avoid them. You'll be thankful. I lost a couple of thousands.

I ordered an item on 31 March and was promised shipping details by the 13th of April at the latest, with arrival by the 15th. I contacted the company by live chat twice, once on the 13th once on the 14th since I had no updates and was given a very generic "sorry for the delay you will get more information in 1-2 days". So, the promised date has passed and I still have no reason for the delay, no revised expected delivery date, no refund of shipping fees, nothing.

Richard's help today should not go unnoticed. After fussing at him for something he couldn't control, I found the issue to be my mistake. He continued to be gracious, kind, and patient with me.