Acquasub.it

I ordered 22 items of diving equipment from a website operated by Acquasub on July 18,2021, for a total cost of € 661.80

Of the above diving equipment, I ordered 6 pairs of black-colored Concorde fins made by Mares.

The total cost for the six pairs of fins was €245.40.

After more than a month of waiting from the day I placed my order, the product was finally shipped to Japan on August 19.

When I opened the package that arrived in Japan, I found that although the fins I ordered were black in color, the 6 pairs of fins delivered were all green in color.

Could it be that the buyer entered the wrong color when ordering on the website? No, that is not true. Because there is no page on the Acquasub web page where the buyer can order the green color fin.

Since I had paid for the goods through PAY-PAL, I filed a claim based on PAY-PAL's terms and conditions, which protect the buyer, because the goods were completely different from what I had ordered.

Barbara, the owner of the store, admitted that Maria Luisa, the shipping clerk, had shipped the wrong color and wrote in her message that it was our mistake.

I was contacted by PAY-PAL customer support and instructed to send back to Italy all 22 items I had ordered, including the wrong one, as the seller would accept a full refund.

The package to be sent back to Italy from Japan weighs 17 kg and costs € 249.48, but I, the buyer, am obliged to pay for it in Japan.

Will the shipping cost be reimbursed by the seller to the buyer if the cost of return shipping is proven by presenting a receipt to PAY-PAL? When I asked PAY-PAL customer support, they said that the buyer is responsible for the cost of return shipping because the cost of shipping is not under PAY-PAL's jurisdiction.

You should be aware that PAY-PAL's terms and conditions that protect the buyer are a total lie and actually protect the seller.

In this order the seller accidentally sent me 6 pairs of green fins, why do I have to send back all the other 16 items of diving equipment? This condition is too unreasonable.

If the full amount of my order € 661.81 was refunded, and the buyer would have to pay € 249.48 to send everything back to Italy, that means I would only receive € 412.33 back, even though I had no diving equipment left.

This is actually a pernicious protocol in which Pay-Pal and the seller conspire to make the buyer give up on returning the product or getting a refund, even if the seller has shipped the wrong product, because they consider it disadvantageous for the buyer to bear the hassle and cost of returning the product.

Using PayPal's corrupt terms and conditions in favor of the seller as a cover, it is absolutely unacceptable for sellers to abdicate their responsibility to compensate buyers for misdeliveries and to reship products.

On the Acquasub website, you will find the following shipping policy.

Correctly ordered but faulty goods will be collected from customer FOC and replacement product will be re-delivered FOC.

I sent several messages to Barbara, acknowledging the misdelivery of the Acquasub and asking her to resend the black fins that the buyer had ordered, but at the end of the message from Barbara, she wrote Good bye!

Don't think you can go through your days unimpeded by a rotten business philosophy that lacks any sincere ethics as a seller.

They say that those who do wrong will always be punished by the heavens, but I think Acquasub should go to hell.

Vaffanculo!

Incidentally, the reason for the difference between the total amount of the invoice and the total amount of the posted item is that Acquasub was unable to secure the quantity ordered by the buyer and therefore refunded the difference after all the products ordered had been shipped, without consulting or obtaining the buyer's consent.