AdaptedMind

We just started and when you choose on a subject, it makes you sit through a 10 minute unrelated cartoon video. Waste of time

I've been getting charged $9.95 every month for 2 years now. Have tried contacting support to cancel and every time I'm told that they have canceled back in 2021. They even tried to tell me that I'm using another email address that's not even mine! I think they made that up because they DO NOT want to cancel! I had to contact my bank and have them cancel and issue a new card. Funny thing is the last email I sent them to cancel they said they would refund me and then charged me again! Crooks! Do not give them your CC information!

This is the only game that he is willing to even sit down and try to do work with just started a day go so well see if I think it's 5 stars so far it got his attention so that's a great for me I'm hoping he finally starts to learn the only thing I hope it stops closing out on us I have to keep clicking back on to the site not sure what that's about

After noticing a charge from this company I called to have the charges refunded. Well they will only refund 3 months ($30) They have been charging me for almost 3 years ( $300+). I know I know I should have been checking..

It was a great math game my little kid really loved it she loved it so much so can we get it for free cuz I don't know where my password is my husband stole it

I find Adapted Mind an excellent educational application for children, including to those for whom English is a second language. However, the price may be too high for the residents of the third world and hope that a special price can be granted to students from the middle and lower income countries. Kids do well with Adapted Mind even though they may grumble about having to do daily practice, seven days a Week. El Oakley, Vice President of the Libyan International Medical University *******@limu.edu.ly

Unable to cancel subscriptions after several attempts. I happened to notice that they were still charging my credit card months later after I cancelled. When you follow steps by going to your accounts page, then cancel account, you never get an email confirmation. The following day or minutes later upon your return it shows account active again. Is there an ethics board or website to report this company's practice?

My daughter used the service for two years and was generally pleased with it. Not much new year to year with updates, which for her was good. But when I put the service on hold, they kept charging monthly service fees. So I am done - I contacted the CC company to kill service that way and again logged in to try and cancel with Adaptive Mind. I should have caught it sooner. Seriously, they monitor account usage. When they saw no activity for months, how hard would would it be send an email to ask why or if account should be held? They would keep charging for no usage until the CC expired.

Boring lengthy math assignments (like 30 identical math problems to unlock the castle but then the castle isn't unlocked), some cartoons on repeat which prevented us to move on the next task. Too many US currency questions, we are in Vietnam and don't care about the US currency system. Books are ok but then again tons of questions and motivational talks afterwards. Not only my kid is bored but me as well. Sciences section doesn't even work or it's not really user-friendly because we tried 3 times and still didn't figure out how to collect 7 tokens. In general, very boring content and annoying app logistics.

These guys are unprofessional and rip you off. They charged USD 18 from my credit card instead of 9.95 and never made the refund. When I inquired they gave some crappy excuses that it is up for processing etc. Please report these people to whichever authority that takes care of these issues. Ban them and black list Adapted minds. They are scammers and using kids as baits!

Firstly, it gives you all the subjects during the free trail with the $10 a month enticement. But then charges you $29.95 total out of no where. Because apparently it's $10 per subject. Plus doesn't notify you when you'll be getting charged or provide receipts.

Hi. There have been attempts to charge my debit card ending in 0196 for almost 2 years now for a charge of $19.95. I entered the membership over two years ago and this debit card is expired but still your company continues to charge it constantly. Please stop and my membership delete my account information.

These guys are rogues. They overcharged my credit card and never reimbursed it, despite numerous emails from my end.
Can't an authoritative Body out there, keep a tab on them and prevent them from cheating more innocent people around the globe. I notice that I am not the only one here to call them a scam.
The people here have sadistic minds, INTERPOL please track them.

I had never even heard of this website until I saw 2 charges on my credit card Jan 1,2023. ($49.95 and $9.95). I had to Google the information on my statement, figured out what it was, and found that even according to their scam website it should have only been $9.95. I've since reported fraud and replaced my card. My children are in virtual school and have access to real websites provided for free by the school they are enrolled in. I've never even looked for something like this because we don't need it. I'm at a loss for how this was even possible. Someone needs to shut them down.

We have accessed this from the UK, I ended it after the free trial as there were far too many US currency questions which do not make any sense to my child (nor me to be honest). However, we gave it another try as my son really enjoyed the format and kept asking me to let him play. He is autistic and doesn't enjoy school or learning in the usual manner so I subscribed to the Maths again.

The only way I have found to override the currency is to manually select the lessons - but if it keeps him occupied for a bit whilst he isn't in school I'm willing to do this.

Definitely not a reputable company. I've been trying to cancel this account for over five months and they keep on charging me $30 a month. Do not get a membership with them or you will never be able to cancel!

We are so. So disappointed. It started really well and we liked the fact that we had to wait til the next time to unlock the next level. It meant my son knew we would do just the right amount every time. We liked the rewards too. They were times where things were a bit repetitive and very bizarrely organised (doing fractions for 10 questions and moving to measurements the following 10 questions) but overall, we were positive about Adapted Mind. However, after around 3 months of regular sessions, we were not able to move from lesson 36 to lesson 37. Instead, we could only click on 'Fishing game' which meant doing random questions for unlimited time. So, a warning to you all: if you are doing 4th grade Maths, you lessons stop at level 36.
I contacted customer service and it took a few emails to truly understand that I was paying for a programme that was not finished...
In a nutshell, I would avoid!

This website is very terrible and should be sued. It says it gives you 30-day free trial. I cancelled subscription only two days after I used and also received cancellation confirmation but it still charged to my credit card $30 a month. I had to dispute the charge every month. Finally, I changed my credit card.
So, please never never enter your credit card or debit card information in their website. Never believe their 30 -day free trial!

They mention on their website that it $9.95 after the free trial but ended up charging $29.95. When called, said they would cancel the transaction and update to $9.95 but never did! Very shady business. Now it doesn't let us access/progress in the account to learn.

Whenever I read an article this pop-up ad comes. A lot of ads. This website is always sending me ads since I bought it. They blocked my credit card. My mom told me not to use this annoying web and I stopped using it. STILL A LOT AND A LOT OF ADS! The person reading my comment, Did you notice that they only send ads whenever we watch a kid-friendly video or while watching an educational video? Kids are gonna fall for this scam. Oh! And the live ad and the ad add comes a lot. What in the world!?! I hate this website. Stay away from it! I'm an Indian, as it is in dollars, I lost a lot of money. Stay away

The lowest grade is first grade, so my kindergartener needs more guidance and doesn't use it as much as my first grader who can read and navigate the site on her own.

She wanted to change the appearance of her animal avatar but eventually was more interested in the lessons and hatching a little critter. There isn't a way to go back or start over, and after the easier problems she needed more guidance. We're still new to it, and I was able to find ways to help teach her how to figure it out without just giving her the answers, but it would be good to know if there are hints to help the students directly during the practices.

So far, we are happy with our trial!

Reading the books, the books are not as easy to navigate through for my daughter(8) who has trouble reading, there is no button to read the pages so when she is struggling she gets frustrated with it, so you have to sit with her through it so it's not an independent activity.
For my son (3) pre k the activity is definitely not independent, he himself can not read and the pages and the math was great the first day it was simple things he sees daily, but the second day it was completely different it was asking for the actual words for number and what 3 year old reads actually words the number it self yes he can do that.

Everything is good, but when I get done with a problem sometimes it goes to a different subject that I did not select and I don't like it. Please fix this soon.