ADCP

I have tenancy contract with ADCP last two years on a row and i still not received my Tawtheeq yet. Every time during renewal they says contact after one/two months for the same and it never made ever. Every month i am visiting thier office multiple time it is completely time waste. They always says the owner did not submitted some documents and that is the reason my tawtheeq is still under process. All the cheques clears on time for a few days delays they did not forget to charge me fine but when i go multiple time for the contract documents it's never ready. My next renewal is due in a month period if this is not sorted i don't know what is the solution. Such a big reputed company is so careless not match UAE standard at all.

The Head of the Broker Department, Anoud, exhibits the worst attitude, taking everything personally and acting highly unprofessionally. Due to a simple mistake where we sent an email twice, she became angry and blocked our company from working with ADCP. We have been collaborating with ADCP since 2018, and during that time, Charmaine managed the department with utmost professionalism. However, since Anoud took over the Broker Department, her behavior has been unprofessional and immature. She blocks and bans real estate agents over minor mistakes, even after multiple apologies, purely based on her mood. This level of unprofessionalism and personal vendettas is unacceptable and reflects very poorly on the department.
رئيسة قسم الوسطاء، العنود، تظهر أسوأ سلوك ممكن، حيث تأخذ كل شيء بشكل شخصي وتتصرف بطريقة غير مهنية تمامًا. بسبب خطأ بسيط حيث أرسلنا بريدًا إلكترونيًا مرتين عن طريق الخطأ، غضبت وقامت بحظر شركتنا من العمل مع ADCP. نحن نعمل مع ADCP منذ عام 2018، وخلال ذلك الوقت كانت شارمين تدير القسم باحترافية عالية. ولكن منذ أن تولت العنود إدارة قسم الوسطاء، أصبح سلوكها غير مهني وغير ناضج. تقوم بحظر ومنع وكلاء العقارات بسبب أخطاء بسيطة، حتى بعد تقديم اعتذارات متعددة، وذلك بناءً على مزاجها فقط. هذا المستوى من عدم الاحترافية واتخاذ الأمور بشكل شخصي غير مقبول ويعكس صورة سيئة للغاية عن القسم.

Worst ever from 6 months im waiting my tenancy contract keep on sending email and calling but the contract they sending is old contract.
From october 2024 - up to january 2025

I have been a user of the ADCP company for the past decade yet over the last six months it has completely downgraded. The last three strikes took me off completely. It takes more than one week to get an inspection from the staff and two of our calls to the customer service had ended up being unanswered. This upsets us very much, even to this day no callback. Makes us feel completely disrespected considering how much we trust them to ensure a safe and fixed environment at our abode.

If I can give zero stars I would do it, I contacted maintenance couple if times to fix apartment before I move in and I had to move in and I did the maintenance for the apartment.

Zero

I am very disappointed with adcp services. I have emailed several time but they don't care to reply.
If you go to there office they say we have not started our shift. No one ready to help rude people.
I want to have a early termination of my contract. But they guy who Handles the department he from (Sudan) and it seems like he don't like to work. If you go to him he will say just send email they will reply.
Very bad experience.

They save their money at the expense of the convenience of the tenant,There are some types of maintenance that are necessary and should not be neglected, I might cancel my contract with them because of their negligence

I was resident of ADCP building in Abu Dhabi.
They are with big name but unprofessional not responding your mails and calls. They hold my Deposit of AED 5000/- and now ignoring to return I have given them house in good condition than what they have handover me on my first day.
They have no reason to deduct anything from my deposit major so now they send me one sweet email of deductible of AED 150. + Taxes. When I asked them reason they don't feel bother to respond now. I had trust in the company I was ready to pay heavy deposit but now am suffering to get it back. Shame on you ADCP for hiring such unfair employees they are ruining your company names. Please look into this.