Adeptpowersports

Picture tells all. What an Asshat! Then they blocked me One star cause low as I could go. I will tell anyone that will listen about their efed up customer service.

I ordered some clutches that they said was in shock and will ship for 1-2 business days price was good so i ordered them. I called the same day to ask questions about them because they didn't have a description about the parts. I should have known then that something wasn't right with these people but she told me and i ask her how long before it shipped. She responded with 1-2 days by day 3 i called back they would answer the phone then call me back and when i answered the phone she hung up. I called back and then she answer the phone like i did something wrong for calling she was rude nasty talking to me like i didn't spend money with them. I have never expected a company to talk to me like this then she hung the phone up in my face. I called back and ask for my money back then she told me wait on it. Hello if your not sending my parts why hold my money and then want take some of it because you treated me like trash. I will never recommend no one to deal with this company they are thefts.

I asked very nice about when my items would ship. I got a very ignorant answer. I said I would no longer purchase from their site. I got the most rude email in return. Stating that my business is not needed as they have survived 10 years doing things. Also the only item I cancelled was a back ordered item. I still ordered all the rest. Here is their exact email.

What are we going to do without that order - may as well just shut our doors after 10+ years in business without your order now.
That's ok - we prefer you just order somewhere else - because we aren't really looking for customers who waste so much of our time and then end up canceling half their order anyway. It's not worth it to us and not having customers like that, only helps our business.
99.9% of our customers just order and we fill their order never even exchanging a single email. Those are the customers any business wants. Not the ones that send 10 emails making you jump through hoops for them and in the end it's just a loss (even with that $18). We can assure you no one will "enjoy" it - you must think you are our only customer and $18 is our entire profit for the year. Customers like you are truly funny to us with your tiny minds. All sound exactly the same - like children.

We are blocking your email address as Spam.

DO NOT ORDER FROM ADEPTPOWERSPORTS.COM
LOOK AT THE GOOGLE 1 star reviews. horrible.and rude.
They lie about when they ship and the email responses are so rude I cannot believe they are in business.
When I asked about shipping Adeptpowersports.com lied and said it was shipped. I used the tracking and can see they created a shipping label at 2:40am and it was not shipped!
Do not buy anything from Adeptpowersports.com

WORST CUSTOMER SERVICE EVER! THEY ARE VERY VERY RUDE WHEN YOU TRY TO ASK A QUESTION! THEY SENT ME AN EMAIL ABOUT MY ORDER SO I EMAILED BACK BECAUSE IT DIDNT EXPLAIN ANYTHING! AND THEY SAID DIDNT YOU READ THE EMAIL!
FROM Customer Service
Please read the email we sent. Everything you are asking is in the email. It seems you have not read it. MY QUESTION WAS WILL MY ITEMS BE SHIPPED TO MY BILLING ADDRESS AND THEY KEPT TELLING ME TO READ THE EMAIL WHICH IT DOES NOT INDICATE! I CALLED IN TO ASK A QUESTION ABOUT A PART THE LADY SAID WELL I CAN SEE THE SAME SCREEN YOU SEE! VERY VERY VERY RUDE PEOPLE! DO NOT DO SERVICE WITH THEM!

I waited several months for parts then was given an eta of 7/31 when I asked what the status was on the order in mid September the customer service rep proceeded to be sarcastic and insulting like I had been rude. I explained I am a CS Director and can't understand why he would act that way, sorry you are unhappy in your job and refuse to log back orders in a spreadsheet and he proceeded to basically call me a liar LOL amazing! I've had a lot of mean customers in my 20 years of CS but never have I acted like this.
He said,
"Hi. We are not asking for your feedback on how we answer emails. Everyone is a customer service director, the best mechanic when they argue about the part they bought, a web designer when they have an issue on the website, etc. We heard it all. We really don't need any help. Childish tantrum (i. E. "you are mean to me so I am going to take all my toys and go"), we'll just let you know the following.
Note: there is a 20% restocking / cancellation fee on all special order OEM parts (does not apply to OEM parts)
You can see our policy here
http://www.adeptpowersports.com/help/order.aspx#cancel
Please reply to this email confirming you understand our policy and want to cancel.
Guess what... apparently we've figured out a way to deal with customers who have childish tantrums and waste our time. The restocking fee won't cover the wasted time on this order, but it's a start. This wasn't done by using an "excel sheet", just from years of experience."

Guess he won't need my business and we work with Yamaha dealers all over... oops your bad buddy.

Ordered a couple parts from their website because it said it was in stock. I ordered 2 parts because it said they had them both. A week later, no shipping info or emails. Checked back to find they didn't have the part. I requested they send the part they did have and then send the other part when they recieved it. They wanted another $12 to ship the parts separately. Even though their website showed it as in stock and it would be 3 months before they got it. Told them I just wanted to cancel the order all together and I would get it from another company and they wanted to charge me a 20% restocking fee on a part they didn't even have. After debating with the most rude person I have ever spoken with I ended the phone call and had to recieve my parts for 3 months. By far one of the worst companies I have ever had the displeasure of ordering through. I will never order so much as a bolt from these scumbags ever again.something about a company that doesn't accept responsibility for its own screw ups. I was more than willing to work out something other than charging me more money to get my parts I ordered on a timely manner but this company doesn't care once they have your money. BUYER BEWARE. I wish inwould have seen the reviews before ordering. Would have saved me a lot of time and headache.

In a world of walmart and amazon, this guy's niche is ripping you off for 20% of your order. Buyer beware

Even if you ask them a simple question about your part being backward or they will just simply cancel your order these people are absolute scumbags

This company is the worst! Do not buy from them. Childish little kids act better then them. Save your money.

Chastised for asking about product availability and ship times. Won't deal with folks that are disrespectful and condescending in email.

No customer phone number available-any attempt to do so wipes out the original order number. Complete circular run around

Absolutely terrible place! "My order didnt process" according to them because my billing and mailing address werent the same but the money came off my credit card. Then they said they were refunding me... well how can you refund someone when the charge supposidly didnt go through. Then i said i am half tempted to take my buisness else where. There respones was "you should give into your temptation" LIKE REALLY! I said arent you trying to run a business and this is the response i got...

"We are - and the way we stay ahead of the competition is by not getting mired down with the 2% of the types of customers that take up 98% of our time with nonsense.
That's why we are more successful than most of them - we can provide a list of competitors that have gone out of business in the last year or two, but we are doing just fine, because we don't apologize when the customer is wrong and we don't play games.
If you ever have a business, you'll learn this is the only way to go.

Now - don't you have to order from somewhere else? "

My part, in stock took 2 months to arrive, now am putting up with smart $#*! teenagers in customer sevice

Orderd some oem parts for my AT Honda Fast delivery and great prices. Will order again for sure. Good site!

They send non working parts. When confronted they insult the customer.
They worry about a few dollars.

I ordered a product they sent me the wrong one I returned it and a week later I still wasn't refunded I purchased it through PayPal so I found a dispute and they sent me a nasty message

24/7 cs is the worst. Called and asked to speak to management and was told to take business elsewhere

I had a bad experience but don't take my word for it. Look at all the other reviews unprofessional that they are.