Adorama

I have used Adorama extensively with never a problem. I have bought new photography gear and used gear. Every experience has been outstanding. The 30 day return policy is a huge bonus when buying used gear. I have found the ratings on used equipment to be at least as good as it states, usually better. I outfitted almost my whole studio through them and they have always been helpful. I literally an not say enough good about them. After spending tens of thousands through them, I can honestly say I am very comfortable using their services.

I've bought photo paper and some camera accessories from Adorama. I've also ordered some photo prints from them. I have been happy with their business. However, they are very busy and if there's a glitch in your order, you could have problems. My advice is to patronize them if you have a non-glitch type order (although that is fairly impossible to predict).

I ordered a pair of binoculars with 2nd day shipping and it took 7 days to get them. I call that SLOW shipping. Their customer service is very poor in my experience. They are my last choice when ordering something but in this case they were the only ones that had this item in stock. Never again will I buy anything from them again.

Everything went very smoothly. Nothing was confusing, and it all seemed very streamlined. Package arrived on time. Had a question about delivery and my questions was answered by the company by email quickly.

No problems with the headphones themselves, they are fantastic. My only issue is how they are shipped. They are shipped in the manufacturers box which has their name and branding all over the exterior. Not a good thing when these products are left on the front porch or door step of townhouses or apartments. It should be packed in a plain box that doesn't reveal the product and also offers more protection for expensive items such as these headphones.

Very happy with my on-line purchase. Needed some photo albums to go old school as I found boxes of family photos when going through my dad's storage unit - too many to scan, so I was pleased to be able to find a photo album with enough pages to store my family's photos.

Bought a Magic Mouse for $59.99, $39.99 after $20 rebate. Filled out the online form and mailed in all my materials and received a denial a week or so later due to incomplete rebate form. Email said I was missing the serial number barcode, which does not exist.

Clever deception to make the rebate requirements impossible to complete while simultaneously making this fact impossible to know prior to purchase.

Adorama's business is fraud.

UPDATE:
I messed up. The serial number WAS on the package. I was too rushed, saw the one UPC and assumed that was it. There was another in an unusual spot on the packaging.
After sending that in my rebate was promptly approved.

I bought my Sony A9 at a better price than advertised by others and brought other lens as well. Now I just bought the second Tamaron lens. They inform you when they shipping and followup to ask if things went well. Will continue to use them in the future since I am very happy with their service

I bought a digital VHS convertor from Adorama through Amazon. After many hours of struggling to get the product to work and then many hours of talking to Adorama, Terratech, Amazon, etc., Adorama promised to take the product- this is after extreme perseverance and threats to report them. Now that i ask them to return the product which has never worked, they will not take it back and refund or replace it. I spoke to 5 people in one afternoon there and each person gave misinformation, some hung up and the manager has not returned my call. Can this all just be negligence or intentional-- I wonder. I would give them a very low rating. Spread the word and protect others from these people.

Ginger D., Kent CT

Matthew Jacob Worst Business Solution and reps around!
Worst Business Solution and reps around!
Matthew Jacob is beyond rude, doesn't listen, can't places orders correctly nor has the respect to respond politely to clients. I Understand this company is in New York City, but please that stereotype should stay on the street, not in a place where you serve clients consumer and businesses around the world! This type service is uncalled for.

I placed order for golf range finder and paid for on Oct 2. Later I knew that shipment would be made on Oct 9 due to shop's holiday. If I was informed its long holidays when I made order, I would never use this shop. Anyhow I was noticed arrival time Oct 11, Unfortunately I have not received item yet as of 20:00 pm PST. It is not fair that they took my money long time ago but item is not in my hand yet.

Adorama have good prices but they need improve the customers services, send orders confirmation and Instructs a some guys there do not be rude with customers. Ordering with Adorama would not has to be a headache. Employees who works as "Customers Services Representatives" must pay attention to their voicemail and return calls. I faced a hard experience with my last order because the bad communication.

I ordered a pair of Klipsch floorstanding speakers through Adorama and was blown away! The price Adorama was able to offer for these speakers is unreal and the shipping delivery was top-notch. This was my first time ever hearing about Adorama. I will definitely be buying more products from Adorama, as they've immediately turned into an online store that I browse daily, to find the best deals. Thank you, Adorama!

Order shipped late and arrived late and damaged. When I called to see about a damage refund (it worked so I wanted to keep it) all they wanted to give me was $25 on a $900 order. They decided $50 was ok but I've been waiting on my refund for over a week now. Contacted them 5 times for this one refund and I just get the same "it's been requested and should be in your account in 2 days." Customer service lies to you just get you to hang up the phone. Currently waiting on a supervisor to call me back but I doubt that will happen.

I have acquired several emails from your website, however after I visited your website snap shots, it turned into certainly awesome and i used to be inspired with you, however your services will now not maintain because of your internet site's low speed.

My order arrived precisely and on time but it was supposed to be a gift for my wife, but it's like am a little old school. She want a red 13 inches touch screen and other things. Well am returning it to get a refund. I hope I get it soon so I can please my wife or else there will be no peace. Thankyou

I haven't even opened it yet, but I am very familiar with the PlusTek Scanner. I have an older one that is no longer supported due to age, but when it was running I was very happy with the results. I expect nothing less than top quality with this one! You can see they are basically the same in every way except color and specs. The company puts their money where it counts... The product itself! The top unit is the new 8200i.

The battery backup was sold by Adorama was the best deal I could find.
Being quite a heavy piece, the parcel experienced some damages during shippment.
Thankfully the unit is still working fine, at least for now.

Very worse and bad experience. Company is mafia and money stealing. I return the item but they still charge me.

EBay item description did not match item description on company's website. Company blamed eBay for posting it wrong and offered no rectification at all. Told me to contact eBay to return, but I had used before I noticed the discrepancy. Blamed the whole thing on eBay. Never get my business again.

Stay far away. I ordered an expensive Epson printer from them. It had a $250 rebate, but required the UPC code from the carton. The carton came damaged with pieces of outer cardboard ripped off, and among them was the UPC code. Adorama would not do anything about it, so I was out $250.00. I will never buy anything from them again. They were responsible for getting everything to me in one piece, and they did not, but they would not make good on their problem.

Customer Service was fantastic at helping me with my product questions. I have no photo experience and was purchasing for a gift. The representative was friendly and informative. The product prices were comparable to other top sites, and shipping was much more reasonable here! After that, there was no question that I would place my order with Adorama!

Purchased an item with $10 rebate. Submitted all original requested documentation along with packing UPC ETC. It was denied. Its all a scam and I'm sure either store or someone is reeking the benefits. As of today I will never purchase one more thing from Adorama and will block all advertisement from Facebook and emails.

Thank you Helen for taking the initiative and correcting the problem. Glad you saw that I jumped through all the hoops by sending all required paperwork in a timely manner for the rebate. I will certainly purchase from Adorama again in the future. Thank you again! 5 Stars!