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Great guys, like working with them.
Fast response time. Users reported some ads that were saying something about their computer infected by malware, Adsterra quickly resolved the issue and removed them.
All good ever since!
I'm satisfied with the traffic quality and the various ad formats that network presents. Payments are also regular, every two weeks I got my money without any delay. I run couple of sites and both of them monetizing with adsterra.
I enjoy working with Adsterra because of its support team and terms. I had my cpm rates normalized with the help of the support, though I don't have an account manager.
I was looking into alternative ad publishing methods and saw Adsterra was highly rated. The first two days showed great numbers and we were really excited. Then the third day our numbers dropped off significantly, even though our traffic tripled and we got a click. I contacted support and was told they don't really pay a CPM. Only actions. Didn't make much sense.
Then I looked at our mobile traffic. Something happened with engagement. Traffic dropped off.
After digging extensively we found that newer iphones connected to a 5g network were being redirected to scammy ads. Deceptive as hell. When confronted about this, I was gaslit and offered a fix all at the same time. Look at the conversation and see for yourself.
1. He flat out denies this is happening to me
2. He tells me that in rare cases it can slip by
3. He tells me these are actually profitable, implying that you are aware they exist and have quantified the value of them
"We have a lot of advertisers, you see, yes we filter the offers they suggest thoroughly, however some of them manage to cheat, that's not pleasant, I understand"
Then proceeds to tell me they know they are there and can turn them off if I want! EXCUSE ME LOL
How do they manage to "cheat", but you know exactly who they are and can turn them off at any moment? Cmon...
They know what's going on. Scammy stuff is profitable for them. Don't use this garbage.
Tip for consumers:
Don't use it. It's a complete shady scam.
Products used:
Ad network
Everything is perfect but the issue is the earning of adsterra is very low.
Its nothing infront of Google adsense. Thanks
Gain trust and grow your business with customer reviews.
Adsterra is a world-known ad network with a Partner Care approach, serving over 30 billion ad impressions per month worldwide.
It works with 12K+ direct publishers and 9K+ brands, affiliates, media agencies, and ad networks dealing with mainstream and non-mainstream verticals. Advertisers may choose between an intuitive self-serve platform with automated onboarding and live-chat support or working through a personal manager.
Only the cleanest ads and purest traffic at Adsterra. Malware is strictly prohibited, along with redirects, unsolicited downloads, and virus alerts.
Hey there, Big Freebie!
First of all, sorry for the negative experience. I believe that we could have handled this issue better.
All the advertising campaigns that are launched on our platform are thoroughly reviewed. By AI first, by humans later. Each case, including yours, helps us to improve campaign approval process, however it may happen sometimes that an advertiser finds a loophole or a workaround.
That’s why we have some kind of a special mark for advertisers and campaigns that are okay for AI, but something seems off about them. Think of it like a “suspicious” tag that is automatically applied to, for example, people who registered 1 day ago, but launched a campaign with enormous bid, and stuff like that.
They have heightened priority for manual review (even though not all of them are actually “risky”), but that takes time.
This is exactly what happened in your case.
You got one of the banners that came from “suspicious” advertiser and your manager offered you to unlink the whole tag, but noted that by doing that your profits can be lower.
(By the way, that exact advertiser is already banned from our platform, but I’m not sure that it matters now).
As for the CPM/CPA conundrum — banners usually don’t have that high of a CPM rate (you can check the rates at Adspyglass, if you'd like). But if a person clicks on the banner and performs an action on the landing page, then you get more revenue from that.
Once again, we are sorry that everything happened the way it happened, hope we cleared all the miscommunication that took place.