ADT

I moved, was in between homes for 1 month. Talked to rep who stated I would not be charged $300 term fee as long as I start service again within x amount of months. Fast forward two months later… Term fee charged! After speaking with an agent I barely understood, they will partially refund me in 10 days! The 3 year contract they put you in is a jail sentence. As soon as I find another company that will pay my term fee I am done with ADT & their expensive rates and horrible customer service. ADT name is trash now!

If you like being transfer around and lied too, then you might like adt.

They are a bunch of jokers running the service departments. There are like 10 departments that don't know left from right

The sales department is full of liars and once you catch them lying, they disconnect on you.

Don't waste your time, money, energy..

One call to confirm payment, & to look into my account to find the invoice that supposedly I still owe. Was met with aggression and just so very rude, to also interrupt rudely. I was forced to hang up with no resolve once again. Who on earth put this person in charge of customer services.

My contract was about to end with ADT, and I decided to do an upgrade. However, the upgrade was processed (setup) incorrectly, causing me to have 2 accounts. So they deleted one. Unfortunately, the one that was deleted was the "new" account, which triggered an early termination and a fee of almost $800.00. I've spoken to no less than 6 different people. They all seem to acknowledge the problem, but trying to get them to credit back my bank account has been more of a challenge than it should. Again, they've acknowledged the charges as an error on their part. They seem to make it extremely difficult to get reimbursed. I will also be filing a formal complaint with our consumer protection agencies.

We had adt at our first house great experience… we moved and adt can't get anything right. The new system uses cheap products and breaks and you have to pay for a replacement even though it's their product. Billing messed up for over a year, sent our bill to the wrong address? How is that possible considering they are supposed to be servicing our house? Took a year to fix but in that time the billing was so messed up… fixed it but when trying to get a new sensor after just replacing it and calling for months after it was so called fixed… I have to pay to get them to come out to fix a product that broke within 2 weeks! Wow so disappointed in adt. I thought they were in the business of keeping families safe it turns out they don't care. Only one good service rep who helped us finally after hours and months… the kicker is she couldn't help with another sensor though… that department could care less about people. Used to speak highly of adt… still waiting to get my sensors fixed.

Do not use. They charged us in full upfront for a system that they said that we would only when it was completed. That was 2 months ago and approx 4 failed attempts to install. Installer's didn't have all the equipment and the work they did has failed.

Every 1 star review on here already says it all. Why don't they have a Google review page? Plain and simple, nobody would ever buy their systems. Deceptive sales practices, exorbitant cancellation fees, the app is terrible and barely works. I pray that this company goes out of business soon. If you need a security system SHOP LOCAL!

Absolutely horrible experience. After using adt for 25+ years, we have had no issues until now. The management system just keeps passing us around and brushing us off. I have never experienced worse customer service.

Cameras stopped working in February sent emails and called every week, received no response. My wife spoke with someone and said we are extremely unhappy, also said we want to cancel. The woman said ok then they hit us with a $2500 bill saying we are still in contact. When we asked again about fixing our problems they refused to respond. Stay away from this company, go find a local security business you will receive better and cheaper service!

When you see them at your door, just send them away... they really suck. New home owners run with every leg you have got. Long term contract that is not worth the services rendered. Lcd screens and very basic cameras. My door camera always sending false alerts. HO purchase your own system and don't listen to their lies. Ridiculous charge to opt out of their contract for these piece of junks.

ADT employs deceptive practices to lock customers into long-term contracts, making it difficult to cancel or modify services. When attempting to cancel, frustrated customers should be prepared for relentless retention tactics. ADT will offer promotional prices, but customers should refuse multiple times until even more substantial discounts are presented. It's disappointing to see a company prioritize profit over customer satisfaction and trust. Seek alternative home security options that value honesty and integrity, as ADT's practices are highly unethical.

The worst customer service of any company I've had any experience with. Of the 2 year contract period it only worked correctly a few months. Called customer service multiple times and after waiting extended periods had to be walked through the same routines. Once a technician actually came out and got it working for a short time. I finally gave up on the system but continued the payments required then spent another almost two hours just to cancel the subscription with an extremely pushy and rude customer service. I'm unhappy enough that I will no longer watch Property Brothers as long as they are associated.

My "technician" finished his install at 10pm.The system hasn't worked right for several months.The customer service line is a joke.Now I'm being charged a huge cancellation fee.Spend a little extra up front& get a local company to do it.

Over priced for modern bad customer service tried to cancel my contract. Several times said I didn't do it in time we automatic renewal every year and get monitoring insurance for half the price now they charge $75 to come out even with full warranty do not do business with ADt

Customer service is horrible. System did not work correctly. Place you in 5 year contracts. The ‘6 month money back guarantee' is a lie by the sale reps. If you switch to an ADT blue to get out of the contract they will send you more fees (again after confirming no fees to change). When asking customer service reps about this, they state ‘sorry our departments don't know each other's rules' beware. Would give 0 stars.

ADT is a joke and I hope the company goes out of business. They make you conduct all account operations over the phone and getting anything done means jumping through a series of unnecessary hoops. They're fine print contracts mean that if you sign it, you're on the hook for the entire contract no matter how circumstances change. It's simply a bad way to do business and terrible for the consumer. When there are so many options out there like Ring, Simplisafe, and Nest, using a service like ADT is worthless. At least when I move, I can take those products with me and don't have to cancel service.

Adt are the most unprofessional dodgy security company going. I have written several complaint emails and sent them to their complaints dept along with numerous calls and they do not reply. I contacted fair trading only to be told that there was nothing they could do because Adt refused to take their calls or answer emails so I feel like I've been failed by both

We purchased an ADT system two years ago to protect my elderly Mom living in a 1 at floor apartment. She is aging and now needs to live with us we explained this to ADT when we had to cancel our services and they still charged me a 700 dollar contract fee. It's so sad since we were faithful customers and life happens. Don't be fooled by the low cost they get you in the end.

I had major problems with ADT. Their control panel kept calling fire and police with no input from anyone in this household. I cancelled with them on 5/30/22, and still they charged me for a service call where the man did nothing after showing up 6 hours late. Then they did not process the cancellation until 6/13/22. So they want me to pay another amount for service in July. I am being held hostage because I have them on auto pay to my credit card. Don't auto pay these folks as you will not be able to get any resolution for their billing errors.

12 year customer here that can attest to the rapid decline in the company as a whole. They are liars, thieves and will tell you ANYTHING just to get you off the phone. I have been lied to so many times in the last month that I have lost count. Do not expect their corporate team to do anything about it. Brittany in their Boca Raton (corporate office) is horrible. She does NOT need to be in anyone's corporate office dealing with anyone's customers. I caution anyone on dealing with ADT.

Their window break system is unreliable. It would go off constantly. It was "fixed" so it went off less but still too many times. They are overpriced and only have one contract option which is wrong. Their customer service reps are incompetent and if you upset them they transfer you around. When i told them to send the cops, i don't think they even came. Pretty much a scam. Don't waste your time or money. I cancelled their service, took off easy pay and my credit cards and they illegally charged me for the next month.

Our system has been down since September 2022. I have called no help. I finally called again today and was told I'm sending an email to tell you how to fix your cameras then hung up. I tried back several times and no one could help, kept transferring me. It's ridiculous and the fact they are going up on their service. Well tomorrow I will be contacting my bank and will stop their payments going forward. I bet they will want to help then or come get there sorry equipment. Again RUN RUN away from them.

Total scam of a company. Customer service is horrible and they overcharge. Was never told by sales rep about three year contract. Now that I've rented out my home and want to cancel they're charging me hundreds of dollars. Save yourself the trouble and just buy ring cameras. They don't even call to alert you when your system goes off. You can buy the sign on Amazon to deter burglars. Don't support this scam of a company!