ADT

I have had countless issues with the adt app and the system itself. When you can find someone to fix it they're usually very helpful. However, it can take hours to get to the right place to help you. I'm exhausted from dealing with this company. You would expect more considering their prices.

BS installation, you would think they would install with professional installation. I had to take off of work 6 times because they couldn't install the alarms correctly nor could they fix the problem. I complained that this is unacceptable and wanted to stop the service but their answer over and over was you signed a 3 year contract. So I'm out 20 some hours of work to deal with these $#*! clowns,numerous dealings with the police and tickets. I still got numerous false alarms so I shut the alarm off. They don't care and I'm paying a monthly fee for nothing. Their installers suck,and are not trained properly. I would have been better off robbed than using ADT.

Since the first time the seller person lied to me saying there was NO Contract! And then pummm! He made a 2 year contract only because I trust him instead Of reading the small letters in the signing sheet. They tell you one thing right in front of you and it turns out to be another when you sign. Also They kept charging me even Though I had already canceled 3 months ago and no matter how much you call to get a refund they lie to you saying a refund is in process. Worse company ever! I don't recommend any business with them.

Camera quality is awful. App is not great. Waiting for a camera to pull up on the app can take too long especially if something has happened. The cameras don't record half the time. The sound doesn't pick up well. The kicker is automatic bill pay doesn't work, so after 3 months you get a bill that doesn't make sense. You call several times and argue with several people for MONTHS. Finally call head quarters, they get the billing straightened out, only to go through it again. I called them 2 days ago after realizing that the cameras again have stopped recording and told them to cancel everything after a year and a half of frustration. They aren't getting another dime from me. Stay away from this company.

After 3 years of service, I strongly recommend passing on ADT. Don't waste your money. Their system is outdated compared to other companies (e.g. Vivint), requires using multiple apps (e.g. Ring), has limited functionality (e.g. No thermoset control, do garage opener, etc.), etc. Also, my system experienced several issues. I called to cancel and I was kept on hold for over 20 minutes. They also said they need 30 days notice to cancel my account. Please don't use ADT!

Just spent over 3000.00 for a security system and have issues with a device. Called to get help and they want to charge for the visit, absurd! In addition when the alarm has gone off, no one calls to make sure everything is ok, aren't they supposed to do this with monitored paid plan?

I just tried to change my service to self monitoring and was told I can't do that until my service contract is up. I am thinking okay a year - that's what I get. No I can't change my service to self monitoring (no payments) until April 4th of 2024! I signed up in April of 2021. No one ever informed me that I was signing up for a 3 year contract. In fact, I feel like they told me I could cancel at any time. Anyway, my advice is - Just Don't.

For the past two years, my ADT cameras have been unable to maintain a connection to my WiFi (which has a speed of over 900 mbps), which works flawlessly. I have to reboot the system daily and it stabilizes the cameras for about two hours and then they all go offline again within two hours. It's truly pathetic. I have tried to get ADT to help me with this (I think it's the actual control panel that needs replacing, but they never have "the parts in the truck" and no one returns my calls. When an agent finally came by he had no idea how to fix it, so here I sit with an utterly useless security camera system. An embarrassment.

I would rather try and cancel my gym membership during covid again, or sign up for and then cancel comcast repeatedly, than deal with this awful company. I've been a customer for over 4 years, their service has fallen off a cliff. They've also charged me hundreds of dollars in unexplained service fees, and then terminated my contract AND charged me a termination fee for all the remaining months on my contract when I tried to dispute it. I think they've been through too many mergers and cut too many costs recently - no one at this company cares, and the service you get is subpar.

Just buy a security sticker off ebay and stick it on your door. You'll get the same quality of service.

I have had this ADT system for less than a year. It's already malfunctioning. They want me to pay 60 that I don't have in order for a technician to come out and fix the issue. I tried to cancel and the lady on the phone said I could be charged up to 100% of payments up to the year 2024. I highly suggest you do not go to ADT and get stuck in their BS contracts.

I have spent half my day on hold with ADT. My system is not working correctly and after three times trying to fix it on the phone I was told I would need to wait on hold another half hour to get an appointment. At that point I wanted a manager. The manager never came on hold for more than an hour and a half. While waiting, I researched other companies. I called back to cancel ADT. I was transferred multiple times. A service representative is supposed to come tomorrow. We'll see if this works. Absolutely ridiculous and horrible service!

Horrible customer service on the phone. Get transferred here and there, nobody can figure out my account. Waiting for a resolution for FOREVER! They sent me to collections even though I have proof that I made the payments. Wasting my time on the phone with this company, have been on the phone on and off with them over 3 hours to figure out this simple situation. Once my contract is up I will never go back. Horrible.

Free 30 day trial, no money down! Is a joke. Got my shipment and cameras where wrong.so the next bussiness day I woke up and found out they took $15.00 out of my bank. Stuff in box and not even set up. They said it's a equipment fee. So I ask them to come get the shipment. They said they don't do paper and it's all electronic. For label I waited 48 hours still no label. I am not going to library print it off or pay for this, I called fedex and refused shipping. They cam and got it next day and week later now, no money back and they can't find my account and it's none English speaking reps answering and I was transfer 5 different departments. Not worth it.

After a 20 plus year relationship, in mid November of 2022, our main pad became frozen with an error code. I called ADT customer service and was transferred to technical support. I spent over two hours attempting to troubleshoot the issue to no avail. Tech support made an appointment for a tech visit which they did not show up for.
The next day I learned that the visit was intended to be another phone session?
Over the next two weeks I could not get any one in customer service, sales department, service department or online to speak to me. By the end of November (still without protection) I decided to contract with another company. After being unable to speak to someone at ADT to cancel, I had to cancel credit card auto billing. Two and a half months later (Jan 2023) ADT is continuing to bill us (now for the third month) and threatening that the billing will continue. We have not had any service from ADT since mid november when their panel froze.

When I signed up for my ADT alarm service I asked the question if I moved if it could be transferred. They said absolutely but they failed to mention is you have to sign a new three-year contract. So as me being a renter each time I move I get locked in to another three years with them. Their service is awful. The sensors fall off my windows constantly. Worst rip off ever. Read your contract before you sign don't trust your technician!

As a 10+ year customer of ADT at $75 a month I expected better customer service. For the third time in less than a year my keypad quit working. Price to replace it? $788! Having only had one incident during my 10 year history with ADT when my housekeeper inadvertently left a door ajar, I decided that the investment of $788 was not worth it. It took more than a hour to convince their representative (having been shuffled from one to another to another) to disconnect my service. I had to listen to repeated sales pitches from each representative even though I repeatedly said I wasn't interested, wasting both my time and theirs. They are fine if nothing goes wrong. But if you have a problem they won't hesitate to screw you for $788. I do not/not recommend them when there are other much less expensive secure services available.

3 price increases during my contract period. ADT agreed to reduce only after I attempted to cancel in 2021. In 2022, changed to a different alarm company and attempted to cancel ADT. 1st Attempt - Spent over 45 mins on the phone and rejected 3 counter offers to stay with ADT, but finally got them to cancel - or so I thought. 2 weeks later, I received a new bill for another month. 2nd Attempt- Spent over 1 hour on the phone this time, and went through the same cancellation routine. If I receive another bill, I'm just going to dispute the charge with my credit card company.

I took a day off work to have my security system looked at. I received a call from ADT stating that the technician had a blow out on the vehicle and I needed to reschedule for another day. To my surprise s reputable company doesn't have a back up plan in case of emergency...

Everything was fine until I moved. Since I've moved I haven't been able to get the hub to work. I've tried calling and canceling and have received no help. First call was told to call back during business hours. It was during business hours. Second time, after getting through the lengthy automated system, spoke with someone who said they'd transfer me. I was transfered and then hung up on. I tried the chat. I was apparently next in line and then 1st in line and then there were no representatives available to help me. They are very hard to reach if you want to cancel.

We installed a security system over 18 months ago which was designed by ADT. It was over $*******. 00 and never worked adequately despite a half dozen or so encounters with technicians both virtual and on site. After much trial and error and multiple attempts to fix the system it finally works. I have been able to alarm the system for the first time 2 days ago. I asked ADT for a break on the monitoring fee I had paid on time for 18 months, but the best they would offer is one month free monitoring and $240.00. I requested one year free monitoring and no money. I would suggest looking to a monitoring service that cares about its customers. It is not ADT.
John Kessler, MD

Thought after 4 transferred calls I would finally talk to a person without someone trying sell me. Got to someone in cancellation, he said no problem he will do a transfer to our family who moved into our home and give the same price because nothing changes or adding on anything new. It was all lie. He charged more to my family member and sent out technicians to do what?! Just to look around the house?! ADT is SCAM. We use another company at a new house and couldn't be happier. Don't ever tell ADT your new home address. We got the house broken into at our house when we were talking to sale rep at ADT, we have a feeling they have something to do with it.

My cameras failed most of the time.
When I called to cancel they still charged me an extra billing cycle and wouldn't credit me for it. Spoke with supervisor Camilo and was a jerk wouldn't let me speak to anyone higher than him.

I could give him zero stars, I would. I was a first time homebuyer. I felt bullied into getting a security system and then got it. I never used it. I try to get out of my contract, but they are not forgiving. They don't care if you never use it, do you still have to pay the amount monthly which is generally $49. I am finally coming up to my to your agreement where I can cancel but you have to cancel within 30 days they won't let you cancel before if you try to cancel before you get a cancellation fee if you don't wanna be locked into a contract, please please do not go with ADT. It has been nothing but a nightmare for me get the ring.