ADT

ADT is a fraud in disguise. When you cancel your service. They will continue to charge your card. You have to call back and they will transfer you five times to say " we have no record of cancellation.
I blocked them from my account. So they charged my sons card…lol. This company is a straight fraud. Buyer beware.

I have been an ADT customer for over five years. I would never recommend them. We had a CO sensor fail at 5 am one morning. First ADT said they would send me a replacement sensor, then said they had to send someone to replace it. Then this service call would cost $60, the technician said that it would be an additional $100 for a replacement for the failed sensor. AT least six representatives told me that the charge would be removed but it was posted. An account manager told me that only an account manager can remove a charge, and to speak with one of these seems to always include at least 30 minutes on hold. We started looking for replacement options and discovered that we pay almost $30 per month for monitoring than new ADT customers and three times what ADT's competitors charge. What a rip-off.

I installed ADT in my house, the rep assured me that i can take it anywhere i go in case i move because of the contract. 2 years later i moved to a different place, same thing another rep assured me we were only transferring the contract to the new address. I was very firm with this question because i knew the new address was temporary. After a year, when i called to cancel they said the second time was a brand new contract, i called the rep she said she never said that. I lost my job, end up with very low paying job, i am going thru a very tough time, ADT doesn't care, they keep calling as if I'm talking to the wall. Really don't know how to get out of it. I never missed a payment with anyone in my life. Now i don't know how to deal with this nightmare. To ADT couple of thousand dollars is nothing, to me it's food on my table.

We had ADT for 18 years. The alarm went off accidentally and my husband called to say it was a false alarm. He gave her the right password but they called the police anyway. An officer broke into the house with a gun drawn. He demanded my husband's ID. We also discovered he broke three sprinkler heads. All unnecessary as he said the right password.

Recently ADT contacted us to upgrade the system constantly. We were out of town so could not have it upgraded. We were harassed with texts, calls, emails. I had to call several times to explain we were gone. We finally got home and they had a flyer hanging from our door. Nothing like advertising we were out of town! Also the upgrade would include putting the keypad in a different place above an outlet which would look awful with a cord hanging down from the keypad to the outlet.

We bought a simplysafe system we can control via an app. We should have left years ago!

After being a loyal customer for 7 years, I recently moved. ADT is now charging $566.63 for the equipment I left behind. The new owner already agreed to take over the service, and while he was able to take over the service, the monthly equipment charge is not transferrable I was told. That makes no sense. They're having me pay for equipment that I'm not going to use. I called customer service and they didn't want to or were unwilling to help. Stay away from ADT.

I was offered the ADT system as an alternative to the Google Nest Secure.

Here are my thoughts regarding the ADT system:
1. Poor UI in the App and very buggy
2. Door/window open/close chime is very shrill and can't be changed.
3. The app starts off in a demo mode which is almost impossible to change instead of "just working" out of the box.
4. You can't return the device to ADT as the replacement choice is a "1way street" malicious business practices anyone?

I had Ackerman for 14 years and unfortunately they were acquired by ADT few moths ago, they increased what supposed to be guaranteed rate. I had no contract with ADT and my contract was fulfilled with Ackerman since I paid upfront for all my equipment years ago. I called ADT to cancel my service due to their horrible experience with their sales team to upgrade my system but fours weeks later no one got back to me! So I decided to go with different provider, they send me a bill for $851 claiming that my contract expires un 2024! I told the agent show me where I signed and accepted any terms! She told me that what you owed and have a good day and she hanged up!

After 30 years as an ADT customer I tried to cancel my account after being gifted a different system. I informed the call center rep that I there was nothing they could do to keep me as a customer since I had a family relationship with the new security provider. That was a courtesy I extended to them to expedite the cancellation. It was completely disregarded by the rep. She kept insisting that I was making a mistake, would not listen to my louder and louder pleas to "Please just cancel this account!" The simple request took 30 minutes on the phone to accomplish. So much for courteous help for a long-time customer. They only care about the cu$tomer who $tays with them. Over the years ADT has kept rising prices after the contract expires, forcing you to have to re-negotiate and get into a new 3 year contract to do it. That is always a pleasure--NOT. So avoid ADT in your house like you would avoid DDT around your house.

I was a long time ADT (12 years) subscriber. In the process of adding on to my home, the wired alarm system was cut. ADT wanted, at a minimum, $450 to reinstall it, changing to wireless. And increase my monthly fee to $52 on a three year contract. I told them to cancel my service, and they then charged me for an additional month! Simply safe is now my choice. By the way, ADT had no idea my system had even been cut.

How is this company still in business? After they installed for a low price the install was over 300% more than they said plus cameras never worked. It took several calls holding for over 119 minutes for customer service to be told they need to transfer us.
Then we just wanted to cancel everything, but after 4 months of calls, not being able to cancel online, we canceled the Visa. We are not in a contract so 1 call should have worked. But we can not get this canceled and they continue to charge and are now calling to collect the money. This is not a fun company. The AG office has been contacted at this point. We would like all out money refunded.

If they could have no stars they would! They tell lies, sell you terrible product and the service and customer service suck! They even steal your money your on auto pay they take what ever amount they want to out on what day when you finally speak to someone their answer is we will credit your account! After their faulty equipment kept failing I canceled my service I prepaid month ahead they cut off my alarm system that night after being told I had a month, the same day I canceled my account at the bank because I am smart sure enough a month later they sent a statement saying this ( See attached) they tried stealing money out over and over starting the next day in amounts of over $ 1,200.00. This is illegal who wants to go in on a class action lawsuit against this place I am so tired of this company! Sounds like they have sucked alot of us!

Please do not believe these scammers. They are utterly useless and the worst service. Unauthorised transactions and poor service. Still trying to contact them for refund. None of the customer services have any clue of what they are doing.

Was promised that if I move to a new location where ADT doesn't have service in I'll get a full refund. Absolute BS. When push come to shove they completely shook off of their promises and said that I will have to: "pay off the remaining of the contract" and "pay off the equipment in full". Claimed they wont reuse the equipment even if I returned it (I don't believe that). This company is absolute sham. Running business practices from the 90's. Why do we still have these shade non-cancelable contracts allowed anymore? $#*! these guys.

I have been unable to use my system since April, 2020. I contacted them many times to close my account, but they refused. I started getting bills, which I refuse to pay, as I didn't receive service. I finally got the account closed, and told the "supervisor" that I was not liable for the charges, and would not pay. She said, "it's taken care of."
What she meant, apparently, was that my account would be sent to a collection agency.
I will not pay this invalid bill.

Over the past few months I have been provided with the worst customer service ever with ADT. They auto-drafted over $400 from my checking account with no notice whatsoever and have passed me around to several different reps over the past few months all who were not helpful and all who told me false information. They still owe me almost $700 back and continue to treat me like I don't matter at all. I have documentation and proof of all this and they continue to tell me they will "see what they can do" and never resolve anything or get me my money back. This poor service has been going on since July. I will never ever ever use them again and will advise everyone I can speak to to stay away from them unless they like their money to be taken from them and withheld without reason, help, or a solution.

This horrible company does not deserve one star it is the worst company it has dishonest employees they contract with dishonest crappy companies and I'm not wasting my breath to even explain my horrible experience with these freaks just don't use them

In June it ia three years with Adt. In April I called them to cancel my contract. They told me without a penalty I would have to wait till June when the 3 year contract would be up. That was fine with me. In April i got two cameras added and i was given to understand it was a separate contract. When I got a customer service representative after being on the line all day he said I cannot cancel my contract because i signed a new one in April. That is a rip off. The cameras were separate. Now i am tied to a contract for another two years. I cannot get anyone to talk to. Very frustrating and unhappy with ADT. Beware before you get any service.

We have a manual key pad that was no longer working so we couldn't turn the alarm off, about thirty minutes later ADT so called Security calls, we can't turn it off and they wouldn't do my husband cut wires on alarm speaker, about an hour later they decided to be so very kind as to turn it off. We agreed to an appointment with them to send a technician to replace the faulty key pad. Here's the thing too is you're taking off from work and the technical never showed up and did not call so then I have to call to ask and get told some lame made-up excuse. And no I don't want to reschedule, I'll find a different home security company!

Tech support has NO IDEA what they are doing, no training, reading from guide book, cannot answer the simplest question. Each person tells you something different, and nothing works to fix a problem. This company is running neck and neck with Cablevision as the worst company that takes your money every month and provides endless hours of frustration.

The customer service has been horrible to work with. There's a 6 month money back guarantee that they tell you about but they do not let you get out of the contract if the cameras aren't working because that is not apart of the "security system." ADT is not at all concerned with the quality of their service and security. Their only goal is to lock you into a contract to make you pay thousands of dollars with zero care about your customer experience. Dealing with ADT has felt like a total scam!
STAY AWAY!

ADT does not have the system to notify its customers when the business alarm was armed or disarmed. I had tried 5 times to get help on this issue and no one seem to either comprehend or fix the problem. The bad choice I made to switch the alarm company.

ADT customer service is horrible. These people will hang the phone up on you all the time. They tell you different stories about your bill every time I call them. They cant be trusted. Get another security system the customer service is not worth the headache. Trust me on this.

This is my second year into the contract with ADT. First year, no issues. This year has been a nightmare.
My cameras are constantly malfunctioning. Technicians have been out here twice. The cameras work for a couple of days and then they are off again. If you call, expect to be on hold for an average of 20 minutes. The chat is completely useless as the help they can provide is minimum. The email assistance is worthless, as they send basically a copy of what is in the troubleshoot section of their website.
If you need help, they will give you an appointment for a call with a technician, which can be several days down the road. In the meantime, you are still paying for no service. Today they told me, via email, that I can cancel but have to pay the reminder of the contract balance, even though they have not provided the service they were hired to.
This is the worst company I have dealt with.