ADT

I used ADT Security years ago to try and protect my home. The alarms kept going off for absolutely no reason whatsoever. The police would show up and threaten me with charging me service calls and violations for my alarms going off. The absolute worst company you could ever want to help try and protect your home and your family. Stay far away

Horrible customer service. Equipment did not work or do the job, Despite repeated trips to fix it over a year they couldnt get their equipment to work. We had to change to another company, and now, even though their equipment didnt work, they want $600+ in cancellation fees. Letter to President fedex, no response.

The only reason I entered into a contract with ADT was because the salesman guaranteed that my cats won't set off the alarm. My cats did, in fact, set off the alarm. I told them I wanted out of the contract, but they refused. I should have pursued legal action, but I didn't. So, I decided to pay the early termination fee that comes with an early termination, and so I told them to terminate the contract. Rather than allowing me to pay the bill, they took one last stab at me by immediately sending it to a collection agency. That was unnecessary and really made me angry. I will never again use ADT and I will recommend to anyone and everyone to stay away from it.

After 17 years of being a loyal client, my service was interrupted and when I tried to have it fixed I was told I had to upgrade. My system was 5 years old and cost a lot to have it professionally installed. After many many calls I was advised that to close the account I had to put in writing. A month later they wanted my payment for the service that was cancelled and not working. Customer services said they never received cancellation, but did see a zero amount for my service account indicating I cancelled. I switched to Simply Safe and the monthly fee is 1/3.

I dread calling here, I've only had to call a few times but each time I'm transferred at least 5x between departments. It's extremely frustrating. You're on the phone for a good 30-40 minutes. Mostly on hold. Maybe If you're lucky you finally get a person that helps you but most the time it's so frustrating that you just hang up. I've also been hung up on twice because someone didn't want to help me. I wasn't even being nasty or anything, it was just someone who didn't want to work. Extremely frustrating, don't recommend.

I called to.cancel my service today after 4years. I assume the agent was upset because she wasn't able to talk me into staying with them, so finally after our conversation she just hung up the phone. Well, this summarizes the entire relationship, Thanks ADT,

The service is not horrible, the support is. I have just been trying to setup automatic bill pay for weeks. Website didn't work, told me to contact them at their number. I did so, was told it was going to be escalated and they'd get back to me within 24 hours. When 3 days later I hadn't been contacted, I started a chat. Again, this was going to be escalated immediately to a supervisor. 48 hours, they said. 4 weeks, it has been. I am going to give up now, I wish I had chosen someone else for our security needs.

Being a small business requires management to take care of setup and administrate the system. We are losing an awful lot of time just pending in loops. The call back system has not been efficient and agents appeared to be exhausted and unfriendly at times. Basic Tier3 inquiries were handled impatiently and kept being unresolved over long periods of time, creating a direct loss of control over our assets. The fact that we are told to be valid customers seems utterly sarcastic in that context and makes you feel even more powerless against the latent ignorance and factual absence of those support teams. It cant be considered an outstanding merit to ensure that electronic equipment is doing what its supposed to do. You really want to make a difference - fix your support and be kind, human and understanding to customers. For now, ADT does not.

When I sold my house, I had numerous reps call and I told each one to cancel my service as I did not need it anymore past March 18. The second sales person said the first person never canceled it but he would be sure to cancel it. He also sent in the mail a letter asking me to give his card to the new homeowner. Oh how I wish I had kept that letter. Now it's August and I'm being billed for $449. I have sent them letters saying that I don't own the home and I canceled the service in March. I've tried calling customer service, which is ridiculous because you have to stay on hold forever, and I'm still getting a bill. I had no equipment to return as I used the equipment that was in the house when I bought it. I will NEVER use or refer anyone to ADT! My issue is still not resolved!

So, I'm currently 12 months into the ADT Smart Home Security System and i can say its absolutely fantastic. I currently have a monitored system with police response and additionally have my smoke/carbon monoxide detectors monitored as well. The monitoring station has some of the friendliest staff and their quick actions have saved me from 2 break-ins so far! ADT are a credit homes across the UK and probably why they are still the number one choice!...

They are a scam. They trick you into contracts that you never agree to. Had us "sign for the cameras" they were sending us it ended up being another contract! After we were trying to get out of the contract we already had. They are not to be trusted at all. Don't use ADT

Don't use this company! Getting ahold of anyone often took up to half an hour and I was constantly transfered between people. The security system istself started malfunctioning after a year and going off when no one had opened the door. Then we moved and asked to cancel and found out that this company hides the fact that their contract is for 36 months when they sell it to you- so they charged us just under $700 to cancel our service and expect us to send back the system. I'm extremly appalled at their underhanded actions and hidden fees.

This company is a nightmare we been with them for like 5 months and we ready had problems with the equipment more the 3 times, the customers service is horrible when you called the disconnect the call and then you have to call back and wait more the 30 min. They also wanted to charge us for a technician to come and fix the system when we bought it with them is because they suppose to give you the service if is there equipment. Like I said this company is horrible and I will give less than one star.

My 81 Year old mother called in to ADT to cancel the service she has been using for the past 10 years. They would not allow her to cancel and would not allow her to talk to a supervisor. Now I am calling. The first time... after hitting about 10 prompts to get to the cancellation department I was disconnected. I am now calling for a second time and have been on hold for a half hour. So there are so many people calling to cancel at 8:30 on a Wednesday night it requires a 45 minute hold. So since I am going to be on hold I figured I should use this time wisely to write a review about their terrible customer service. My mother doesn't even use the service... she just likes it when it tells her the door is opening. $50.00/month for that? Well as I continue to hold... I guess I will cut and past this review to other websites. I better not get disconnected after holding all this time... and let them try to intimidate me... Cause you got the right one Baby!

So far I have been bounced around to 6 different support agents, waiting at least 15 to 10 minutes each. Their support SUCKS. They really need to get their act together. There should NOT be any termination fee when I moving with my home in Florida using a ADT solution. Paying $157 and adding 30 day penalty is BS!

Today a person from ADT visited us. We are new to this area. I didn't open the door. I never open for strangers. So I didn't open. I asked her to call as it's a working hour and I will think about their service. She told me, instead of me calling you, why don't you call me? Then she wrote her number. I asked her to leave it in the door steps. She said ' I won't hurt you'. I felt obligated and finally opened the door and got that piece of paper from her. I could hear her mumbling "You thought I am going to hurt you...J...". Trust me, this is from a company that provides security. Isn't it the first lesson ' don't open for strangers'. That's odd that she couldn't understand a customer's hesitation to open their front door!

Alarm goes off during the middle of the night. Night after night. ADT doesn't send help for weeks. They tell us to do x and y with the system and it ends up calling the police to our house on a panic alarm. The tech comes and spends hours. Then the tech claims he fixed it. It starts going off again. Tech here again. Again claims it's fixed. It starts going off again at night. Another tech comes and claims he's now fixed it. Goes off again that very night. I have now notified ADT to take their crap out of my house and refund my money. DO NOT USE ADT

Horrible experience. Arrived at 8pm, offered a "1 time deal" that we had to decide before they left. Did not want to let us discuss our budget privately, finally we convinced them to give us 24 hrs (VERY sketchy sales approach). Scheduled possible install, were promised no charges until AFTER work was done. We canceled the work (expensive, saw reviews about their customer service and hidden fees, etc). We were charged $109 for service even though we never received any products and no technicians ever arrived at our house. The charge was made the day the service had been originally scheduled for. Had to have my bank advocate for me to get rid of the charges. Very uncomfortable now with all the private info they gathered, considering how they used my credit card info. Will never deal with this company again. They want to walk around the inside of my home, install items, and have 24/7 surveillance, yet they can't handle my credit card info properly? No thanks.

We have had this system almost three years. For the last 8 months it is constantly malfunctioning. Doorbell camera and front camera constantly need to be reset I mean daily. We reboot the system itys up a coiple of hours then down again. Customer service wait times are over an hour. Then they want to charge you to come out and fix the problems rip off dont use them!

We chose ADT and were told we have "Custom home" services. Ken Hipwell (sales rep) and Brandon (initial installer) were involved with our new install. A new keypad, glass break sensor, and exterior door sensor were missed. Key pad not functioning, and another will not charge. I have waited 5 weeks for a response. Called twice, gave verbal password and have spoken about my account. ADT (Antoinette H.) rep escalated to District Sales Rep (Peter M.). No response. Received a call today from ADT that I need to purchase a new battery for the BRAND NEW keypad (less than 2 months old). Noone from the company is calling. Called back today and ADT rep told me I have wrong verbal passcode and she cant discuss. Last 3 representatives spoke to me! Poor customer service! Would not recommend this company

I called to cancel service after finding a better company. Little did i know payments were still being drafted from my account. I called adt after noticing this and their records showed that i indeed called but it was to confirm a cancellation. What I didn't know was that they canceled the account for me, but opened another account. No one bothered to tell me this when I originally called. Waiting on whether i will get a refund. ADT is the real crook. Stay away from adt

My Husband and I had been customers for 10 years the last year has been terrible with poor service all the way around. I canceled our service last in June 2022 they proceeded to take funds from my account for 2 months. I called many times to complain and try to resolve our issues to no avail. I even got hung up on by one of their representatives. There is Nothing Top Rated about treating customers Awlful. Glad to be done with them! Do Better ADT

Where do I start? I am beyond frustrated with this company. A alarm went off and the police wouldn't go out because 2 sensors weren't tripped. Since when does the bad guy set off multiple alarms.

Then I call to cancel my service over a hour of wait time and several transfers later not to mention being hung up on twice Im finally told to do it online the next day. Literally the WORSE company and customer service. Don't waste your money, time or health on this company!