ADT

I had ADT put a system in my auto repair they put household sensors with double stick tape on the big roll up doors. They kept falling off. Every time I complained they sent a tech out to re install them and they kept falling off. Then they sent an e Dior out with another type of sensor. I a tually installs it myself because he could not figure out how to do it himself. They then drafted my bank account $180 for the service. When I called to complain I was on the phone 2.5 hours. Now I'm having issues with my home system and I'm getting the same BS I was n the phone almost an hour today just for a contact issue. THIS COMPANY SUCKS DONT USE THEM

The ADT alarm keeps going off! A year ago, we discontinued ADT after 2 years of service because their price kept increasing. All was fine until one month ago. The ADT alarm panel reactivated and the house alarm went off multiple times. When contacted, ADT said it was not their problem and we would have to inactivate the system ourselves. We have to get an electrician because ADT hardwired their system into the wiring. BEWARE of ADT!

The equipment is just as terrible as customer service. The departments aren't even on the same page as 1 person told me I was covered for maintenance, then the manager said I was not. Had them for a few months & it's been nothing but issues. From billing, to a camera that doesn't record or have night vision, to incompetent techs who didn't place the sensors on our door correctly. I spoke to manager "Shawnee" who was a waste of time to speak to. Horrible, inconsiderate & careless. Definitely canceling ASAP and absolutely NOT recommended.

I've been on the phone with these people all morning for 2 hours! I kept getting switched to a new person every call and it seemed like nobody wanted to help me. There very unorganized and not professional at all! I willNEVER GO BACK TO ADT! I DO NOT RECOMMEND

Worst experience ever. Expensive and very poor service! Was lied to multiple times. They said RING was included, it wasn't. Had to pay for replacement of faulty equipment! Look at RING directly and WYSZ. They are high quality at a fraction of the cost.

ADT overcharged me $600.00. It was a very clear mistake but something they would have had to review over 3 months. Each time i talked with customer service they said theyd get back to me. After the 4th time getting this answer, I asked to speak with a supervisor who also said someone would get back to me. That never happened. All they had to do is to look at the service i was charged for that never happened over a 3 month period. A 3rd grader could have figured this out but no one took this one. I cancelled ADT, lost my money, never received a response and changed to a local company and I now know the guy in charge so if i have a problem, i know who to contact. Bigger is not better.

These people are not in the customer service at all I called them and they started asking me about my name and phone numbers and address put me on hold for about few minutes then another person started asking my name and phone and address put on hold waiting about 25 minutes no answer then I had to hang up because I was on lunch break I couldn't wait any more. Data rating is the bad one point something means I'm not the only one complaining about customer service.

Called them to cancel as I was not happy with the service from ADT. Calle 3 weeks ago to cancel I was transferred from one dept to another 12-14 times and they still didn't cancel the account. After 3 weeks I followed up to see the status of cancellation turns out it was not canceled. Even today I am on the phone for over 3 hours and the same $#*! calls getting transferred from one department to another. To my knowledge, ADT was a great company but the service they provide is 100 TIMES extremely horrible.

I was present for the install and the system never worked on day one. They came back to fix, but was never completed. The system was missing the DVR that controls the camera, so they never worked. Since they didn't work we had a break-in outside. Now customer service is saying maybe they stole the DVR when you had the break-in. Response was the break-in was outside. They are just so full of BS, that you can't get a real answer to anything. DO NO TRUST ADT, the worst

ADT security when it comes to Billing Queries and your monthly statement will be hell for you.Socail media Consultants even will ask you if you want to cancel the the service without getting into the actual query and try to resolve your issue putting themselves in your shoes.

I am ADT customer almost 15 years. I sold my business to my friend and I told my friend keep ADT service. I cancel my account and my friend open new account. Customer service told me, I do not need to pay bill because I paid bill before I use service and I recommend friend open account with ADT, I got confirmation for close my account and I do not need to pay bill. After 2 weeks I got bill. I called customer service and waiting long time. I thought I do not need to pay bill. Finally I must pay bill. It's too bad. I will not recommend ADT to another friend.

ADT is worthless. When I bought my house they installed their service, however, they didn't connect my camera to the electric, so it doesn't work. I realized this after my neighbor was burglarized. Now they want to charge me to have a tech come out to connect it. I was told this is just the way it is.

We decided to go with a adt security contingent on the answers we recieved from the salesmen. Later down the road we were having several issues with the cameras, etc. We then notified adt that we were moving and were told the system stays with the house and we would have to buy out of the remaining term of the contract for $1,000. This place is crooked and they hired liars. I WILL NEVER do business with the again and the cameras only caught activity half the time.

I have a problem with my ADT monitoring service, so I called no one responded instead the automated,machine to give a choice to wait for a phone call within 36 minutes, I waited two hours no one called back. Awful service.

I have been sent to three different people trying to cancel my service. I first tried to cancel online but was told I had to talk to a rep in person. They list a number to call to cancel - 1-800-adt-asap, but that is only a telemarking company who tries to talk you into keeping the service. They then transfer you to another customer service rep "who can help you with your request" but who in fact is just another rep trying to talk you into keeping the service. They then transfer you to "customer service" - still on hold over 20 minuets. I hate this lack of true customer service - will never use them in the future.

I have been on hold currently for over 3 hours. Not to mention the numerous other days I have called and waited on jold for over 2 hours. I have been trying to cancel my security service for over a month. Paid balance and they are still withdrawing money from my account. I call and call and am transfered 3 an 4 times then told they will call me back. Every time I call to speak to the person I spoke to last time they are nor available so of course the process starts all over again so I will never use this company again and I strongly suggest no one else to use them.

A. D. T has been great!. The other week I set the alarm. And I go for a walk I'm back 40minutes later and It's disarmed The alarm said "Warning Fire" No fire and when I go to the security panel it's been open. The back door was open too. The alarm has been a really horrible alarm. The alarm randomly set's off. And now thanks to ADT I paid 3900$ For this stupid thing to get un-installed

I have been an ADT customer for over 18 years and did not have any problems until recently. I have to call at least twice (usually 4 times) and be transferred several times to get the wrong information. They do not seem to know what equipment I have; why wouldn't they have a record? I am repeatedly given information that does not apply to me. Why do I have to send pictures to prove the You Tube videos they refer me to or the batteries they tell me to order are wrong?
I have lost a lot of confidence in ADT and their ability to be of service to me.

I have had adt for several years with no issues. I moved recently and had back to back issues where I was having to call in several times to have the same issue resolved. The last issue I had was that I was billed for things not installed in my house upon moving. I called in multiple times and they told me the local team needed to call me back which they never did. Finally I begged billing to have one of their managers call me to help because I didn't know what else to do. One of their business managers, Miguel Ramos, called me and was wonderful and after dealing with this issue for weeks was able to resolve it right away. Huge shoutout to Miguel. We're so thankful we were able to get out money back for the items not installed.

Customer Support TERRIBLE.
Try to cancel service nearly impossible.
Took weeks of attempts to get ahold of customer support.
Put on hold for 8 hours to cancel service.
Half way through wait time, call was disconnected.
Numerous attempts to contact customer support to no avail.
Numerous attempts to cancel service to no avail.
Can only image what happens in the case of a break in or fire.
Trying to get ahold of department needed to cancel service is a nightmare.
Billed for 3 months for a service I could not use and did not work, just to cancel.
Charged over $300 for something I was never able to use.

If I could provide "no stars" as a rating, I would. The prices are incredibly high, the hardware is not quality, the service and support is poor and the extent they will go to stop you from cancelling is ridiculous. I will never use this company again and worn anyone looking for security to choose a more ethical organization with better technology, value and service. LOOK ELSEWHERE! NOT ADT.

Its funny I see a 1 star rating and that is only because that is the lowest you can go. STAY AWAY unless you like a company that states they are reliable that is because they do not accept responsibility for anything. I have an issue and I am not going to boar you with the details but all I get from everyone there is that was the contractors issue and to call them. It may say ADT but they are just a brand that is a scam. I switched to them from Simply Safe and that was a mistake. That's what happens when you think you are saving money. RUN AWAY it's a fraud

Attempted to cancel on May 6 2023, they said I have to talk to someone in retention but that office was closed so they said somebody would call me the next day but they never did. Fast forward to today where I went to cancel the service. The first person couldn't talk to me. They said I need to talk to loyalty retention. I proceeded to wait 46 minutes till the person answered then that person transferred me to another person and by an hour and 17 minutes later I was a fourth person who was ready to transfer me to assess. This is deplorable, deplorable, manipulative behavior, on the part of AGT I moved I considered using the same service in my new location but after what I just went through tonight absolutely not don't do it that does the manipulation. Wow.