ADT

The customer service representatives are absolutely terrible. They are unprofessional and incompetent. I've been a customer for 3 years and the two times that I've called for assistance I have waited on hold for almost an hour for the rep to be completely unhelpful, incompetent, rude and unprofessional. Both times my calls were miraculously ended without a returned call from ADT. Needless to say, my issue has not been resolved and I will need to spend additional time on hold in hopes to speak with someone who can actually assist. I am saddened I extended my contract but it was prior to having these experiences and disappointed I will have to continue with such an incompetent company until my contract is complete.

I purchased ADT and from day 1 started having problems. I called about 2 times during the 6 months period to cancel my contract unfortunately I kept giving them another chance
Boy do I regret that. The alarm went off a few days ago. I was in my room. When I asked my husband what is that whistling sound he said, that's the alarm. I said your kidding. I've had problems with camara settings on the home app. Once all my camaras got disconnected to my wifi and they did not send anyone they made me get on a high latter and fix them all myself. It was horrible especially for a person who has back problems. I could go on and on but the bottom line is I DO NOT RECOMEND ADT AT ALL. You may have more problems then before while paying monthly service bills. Watch out and don't don't get caught up with more problems than you already have. Terrible service.

I had to have ADT come out on 5 separate occassions to look at my system. The system would not record and the ring door stop working. After the 5th time, I wanted to cancel my service. (Seems easy enough. If your equipment is not working as promised iI should be able to cancel) They told me, i would need to pay $2,700 the cost of the equipment that did not work, to get out of my contract. Beware of this company and i will NEVER use their system. I have already had 5 members of my family and friends cancel their service.

BEWARE! Please choose another company PLEASE! I wish I could give these cons a 0 star. They are really that bad, honestly. I was told I could transfer the contract to the new owner, in the event I sold the home. Well that's not the truth. Today, I mentioned I was selling the home. I was told I owed $1500 on the remainder of contract and $500 on equipment. I don't recall signing a 3 year contract, yet to have me pay for services I am not receiving is robbery. I then asked if I could transfer the services to the new owner since I'm being forced to pay $1500 for services I am not going to be receiving. I was told NO, the transfer can only take place in the case of a dead spouse! So, basically they are wanting the new owners to sign a new 3 year contact. This should be outlawed. I am planning to warn the new owners about ADT and recommend that they use another company. These people are unscrupulous cons. I will NEVER EVER use them again, mark my word.

I signed up for one year, somehow the company has a contract that says five years and I tried to cancel after year one.no go...after year two...they want me to pay 1600. For their equipment which I have been paying monthly for two years. Plus it takes a month to schedule a technician for a problem...and they have never once responded to any kind of alarm! Then they threatened me with this binding contract I supposedly signed...but they never did. FRAUD!

Adt system wasn't working. Adt was going to send tech and reinstate account. Tech came out. Entire time thought they were just fixing the issue. Was misled to open a new contract that resulted in me receiving a collection notice for equipment. (That's when I learned I had a second account). Called ADT numerous times, was led that it would be corrected have names and confirmation numbers. Spent over 10 hrs on the phone over a couple months with them. After seeing that it wasn't getting resolved. I asked to cancel service and I would pay equipment charges. I was told I would be charged for ending contract that I was misled to open a couple months prior when I thought there was just one account that was opened 9 yrs ago. Unethical business practice to look like a new sale that led to me spending a large amount at one time after being told it would be fixed each time I called them. Either way I was out and they had taken a large amount of time and money from a client of theirs going on 9

They put the cameras in my home yet they want to charge me 59 bucks to come out and see where my cameras are, that they installed, so they can assess how much they are going to charge me, depending on where my cameras are, what the f***? Shouldn't they know when my cameras are, they put them up. ADT use to be the best then they sold to brinks then they came back and bought their self back from brinks brinks was a piece of s*** and ADT is still a piece of s***. They're not the number one they just sell more because they're the biggest but they are also the worst in customer care, price and just satisfaction. Their systems are antiquated and old. They charge $36 for a battery that you can get at a battery store for 12 or 14 bucks. They are hot mess I can't wait to get rid of them and anyone who asked me how I like them I tell them they are a piece of s*** because they are. This would be no stars but of course you know that's not allowed. Totally dissatisfied with their service.

TERRIBLE COMPANY. Avoid them if at all possible. Been paying monthly since 2018. ADT System malfunctioning in three locations at our business. Called Customer Service and they wanted me to spend a half day testing, pulling batteries and reinstalling the sysetm myself. Finally asked for a serviced tech and they charged $59 plus repair costs.

First they try to get you to buy everything. Get only what you need. It is a very good system until you have a problem. My cameras lost connection and one person finally said they would fix free. Tech came and wanted $58 for call and $169 for first half hour. I said no. So I've been paying like $75 for over a year for non working cameras. ADT is a rip off. Laws against ripping off elderly, getting lawyer

I'm writing this review after a one year benign ADT customer, ADT is worst security service that you ever get, never 👎🏻 ever go with ADT for any reason they charge you for everything and every minute, you are going to pay half of your salary to them for no reason, customer service is worst, technical support is bad, technicians are not on time, they charge you almost for everything even with bad service, on top of it they have a cancellation policy the worst cancellation policy ever, 75% of remaining payment that's really a nightmare,

I suggest no ADT at all, Pls save your time and money with other companies.

We signed up for ADT and have had nothing but issues and problems from doorbell not working and representatives getting overly friendly with my wife, and so inconsistent with their so called promises of free equipment and having things fixed properly which hasn't happened.
If you're thinking about getting security in your home avoid ADT at all costs.
This company Is a joke, no wonder there's a class action lawsuit against them.

3/8/2024 update:

The saga continues. The boilerplate response appeared after my review, offering me to email their "always there" address. I did. They suggested setting up a "virtual tech appointment," to which I agreed. The appointment was set for noon on Friday, but no one called (so much for 'always there'), which is very rude and careless in my books.
Then, around 2:20 PM, the tech finally called. I had to explain what I needed three times (I'm not exaggerating), and after being put on hold for multiple 20 to 30 minute intervals, I was told that NONE of my existing Google/Nest devices would work with ADT+, and to make it work, I would have to shell out $460 + tax. When I asked for any sort of deal, they basically inflated the prices only to then offer me a "discount."
Summary:
- The sales rep lied through his teeth.
- The service people lied about the appointment time.
- The "manager" who tried to give me a "discount" also lied about the prices. And, finally:
- None of the existing Google/Nest equipment works with ADT+; oh, and they don't support any smart locks.

Would you consider doing business with this company? Right, neither did I. What a shame. A total disgrace.

This company lied about their money back guarantee. They promised a deal with app access. It's been 2 months with no app access (they want to charge more) and two technicians have came. When I asked to speak to the manager to cancel she lied and said I only have one technician visit scheduled. When I offered to show proof of the emails and text she refused to look at it and said, "I am going by my system." She wanted to charge $700 to cancel. This is the most unprofessional company I've ever experienced in my life. Please take caution when joining ADT. They will scam you

I have had ADT for 1 plus years. The sales person told me I had a 1 years contract. It turned into a 4 year contract. I have had to call 3 to 4 times to fix my out door camera. If you forget your verbal password, you won't get a password reset for 5 to 10 business days of NO SERVICE. Do not choose them. It is a scam. By the way, don't let them tell you there will be a service charge on their equipment.

After several problems with cameras and power supplies they finally sent out a tech to repair the non viewing issue. The tech repaired the power supply after waiting a long time for the part. However he made no attempt to replace the non working cameras. The system went down again and after spending hours on the phone I'm told that I'm not authorized on the account. I have the password and I set up the account, I'm the only person on the account. Now they want me to prove I own the company. Meanwhile I have to coverage and I have to provide proof of ownership before they will cancel my contract. FU ADT! I'm just cancelling payment thru my credit card company. Bye Bye, never to return

…is easier at home or work than cancelling service. I had to listen to the spiel for staying with ADT. I tried to get to the point having made my mind up and was informed they had to give me the information before I could cancel! I'll never use ADT again just on the basis it is extremely difficult to end your service.

Absolutely pathetic service! Get bounced from one department to another and none of them can help!
Needed to extend my ADT alarm system to another part of my home. I called ADT and made a booking for Engineer to install both a contact switch and a sensor as my system is connected to the police.

Engineer failed to turn up first time and didn't call. I stayed in all day! Made a second appointment, again engineer didn't turn up nor called. I made a third appointment, engineer's job sheet only had the sensor down and not the contact so he couldn't install!

Called today and was told to wait for delivery of the parts and then call back ADT to let them know when it arrives so an engineer can be booked to come out! I don't know why the engineer can't just bring these to standard parts out with them!

I will look to move my business to Verisure after 10 years with ADT!

First of all, if the previous homeowner had ADT, expect to be physically bombarded by a sales rep. The moment you move in. The guy was so pushy and insisted on "doing a walk through" even though my sister told him numerous times no (my husband and I were out at the moment and my sister was helping us move). She was the only one there and didn't feel comfortable letting someone waltz around the house. He came back as we were continuing to move stuff in and through our exhaustion of the day somehow convinced us into thinking it would be a good idea to sign up for a 3 YEAR CONTRACT. Second of all, if something malfunctions, or is not working, just expect them to tell you to fix it yourself, or else they can send someone out to help for a significant fee. Our camera stopped working months ago and our motion detection malfunctioned so I'm not even sure why we pay a monthly fee when nothing works. Do yourself a favor and steer clear of ADT. So much for feeling "protected".

On hold literally everytime there a problem. Then you get someone who can't speak English and put back on hold to the tune of 30 to 45 minutes or longer every single time. They want you to service any of their junk equipment. Literally use anybody else!

Every time you call you're on hold forever! You're lucky if you're not disconnected. They charge a ridiculous trip fee, 99.00 even though you're paying for installation! You have to complain to try and get that removed, usually with no luck. The alarm itself is great, especially since they use Google cameras now. On a positive note, the Tech's are awesome! It's the only reason I still use ADT

I have a problem with my bill, called customer service to find out the problem. The customer service rep. Lisa could not help in any way and refused to let me speak to a manager. She kept cutting me off. I asked her did you send me notification of the changes she said we assume you know that. SO SO RUDE.
I will start shopping around for another company. I have been a customer for ADT for 13 years. If they don't care about their customers why should we care.

Got ATT. They charge me $69 for service fee for one. The tabs that I do not have will not take it off my bill does not wanna communicate can't understand representative would never use them again no one else $#*! please take my advice.

Much more pricey than the competition with an inferior product and very poor service. Hasn't worked properly ever. 2 hrs on hold to get a representative. This company should no longer be in business with all the better options available in 2023.