ADT

I've honestly never written a bad review for anyone but the hours I have spent on hold with ADT trying get my account straightened out has allowed me the time to do so. Thought we finally got everything straightened out until I got a random debit for $499 for no reason. Literally took an hour and twenty minutes of being on and of hold to resolve. It's the same story for any other issue I've had with them. Don't buy ADT go somewhere else

Horrible customer service
I've been a customer for a number of years had the alarm go off at 3 o'clock in the morning it took more than 2 minutes for someone to call

I needed to suspend my account due to an issue with our phone line and they left me on the phone over an hour That is after being transferred twice. There is no option on the website to cancel your account.

So my wifi went out and then when it came back on nothing works no assistance in getting it to work and they wanted to charge me almost $200 to send someone out to repair it don't buy adt alarm systems they're a scam

I had ADT on my parent's home for 3 years. It was very expensive. Installation was a week -long ordeal that caused problems with telephone service that kept recurring. The ADT technicians seemed to be ill-prepared and tended to pass the buck rather than try to solve the problem.
Despite my parents death ADT was going to charge us several hundred dollars to cancel service. I transferred service. I recently cancelled. Now, I am trying to get tech support to come out and remove the equipment.
Overall, I think ADT is a poor value and customer service is lacking. Find someone else; you can do better.

Don't bother trying to call ADT if you have an issue after setup of the appointment to install. You will sit on hold up to 30 minutes for them to just tell you that you need to call the dealer. Once you get the dealer on the phone, then you get a bunch of fake "I'm Sorry" and "I can see how that is frustrating". They will leave their trash all over your home so you can clean it up after they leave, if they put the door sensors on the wrong doors, oh well for you, they will take it off, but damage the door at the same time, and again oh well for you. I would never recommend ADT to anyone and once this 3 year contract is up I will not renew. No wonder they have you sign on for 3 years, you are stuck. Either pay the fees to cancel or be stuck with crappy work.

From the very beginning…ADT Non Security was. NIGHTMARE😵‍💫 based on the below:
-consistently inconsistent monitoring of my home
-malfunctioning equipment even after having new equipment sent out
-failure to send out a tech to the home (ADT Blue)
-incompetent techs that consistently transfer you from one person to another
-police showing up at my door while working the night shift yet ADT has NO record of the alarm going off
-techs and supervisors hang up in the midst of conversation and NEVER returning your call for assistance and a plea to discontinue the DIS service of ADT
-district managers NOT wanting to get involved in assisting w disputes
-technicians quitting based on the way ADT treats their customers
-being kept on the phone consistently for greater than 1.5 hours

My advice: select another customer friendly security service that value their customers and the system actually works!

Absolutely sucks. Had for years, now in 2023 waiting time is 90 minutes, then get disconnected, then told wrong department, get transferred, then yes, disconnected. I have screen shots of the super lengthy times I was on hold. Service down for weeks, no credit, can't get out of contract without paying $900. Go elsewhere. Was a ADT customer for over 20 years. Jumping ship asap.

Their cameras do NOT work. I pay for 24/7 monitoring and recording and I'm lucky if the system records 10% of the activity. They're ineffective if they don't record someone knocking over your mailbox. The settings are all correct and the cameras have already been replaced once. DO NOT BUY. I called 2 months ago to set up a service call and nobody showed up and nobody called. The phone representatives will try to keep you on the phone and not let you cancel without a ridiculous penalty. Trying to escalate it for review is difficult at best.

We have had ADT for approx. 7 years. About 3 yrs. Ago I called to cancel I was in bad shape I was very sick. They bullied me into renewing. When I got better I realized what they did and called to cancel. They said I renewed and if I cancel I owe the 300 + $ as I truly felt this was wrong I agreed to pay $20. A month for 13 months till it was paid. I could afford to pay it all but I irked me to be treated like that. They sent me into credit and collections. They Suck! And should not be allowed to do this to people!

So I called ADT 3 times too cancel my ADT Blue I told them I was in the middle of a big remodel and not able too use it at this time.
I actually have had the thing sitting in an unopened box they sent me a year ago!
My fault for not planning better but they totally would not help me they said if you want to cancel pay us $1100 because you signed a 3 year agreement.
I've been paying these guys 1 year for nothing! I never even took the unit out of the box.
You would think they would do something but no!

I cancelled my account back in July but I'm still getting billed for services not rendered during the last 5 months. They claim I agreed to continue the service. However, I challenged them to replay the recording of my July call and they have not answered but still want me to pay the fees.

When we bought our house, there was an existing ADT system. The system had failures causing ADT to call us often. This was annoying. After several attempts, ADT was unable to repair the system. David Trax, ADT representative told us that we could cancel and get our money back if we were dissatisfied for any reason. ADT sent out technicians several times to fix the system. It was never fixed. Today, I received a cancellation invoice for $928.66. ADT does not keep its promises. In addition, they never gave me a copy of the contract. Do not use ADT.

If I could give zero stars I would. You will be on hold for hours with different phone numbers that go to the same place, no one will respond, and if they do, you still have to contact another person. Do NOT sign up for a long term contract! Sensors will fail and you have to pay to have someone come fix them on top of what you already pay, and if you cancel before the contract is done, fork over your money. NOT worth the headache and automated bots and holds.

I joined ADT when I got my first house. The salesman didn't educate me on important issues. Such as the police won't be called out if someone is actually breaking in your home. I have to pay an additional cost to the city that I reside in. Also the camera that was put in only would stay charged for 4 hours out the day. The installation guys have cancelled multiple times. What's the point of having the system? When I tried to cancel a week shy of 6 months due to the continued issues they tell me no! They had the audacity to say they get three attempts to fix the issue. By this point I'm over ADT. Of course they are trying to keep me in a three year contract. So now I have a system that is pretty much no good.

My 89 year old mother called ADT to cancel her account because she has terminal cancer. After 35 minutes, explaining over & over again why she needs to cancel, the 4th person she talks to says "Can you hold on, I need a minute, my mother died of cancer", put her on hold again! Forty five minutes of BS while my mother is sitting here dying. And they have the audacity to say there is a 30 day cancellation policy. She will be dead: good luck with that.

This entire ordeal dealing with ADT has been a nightmare from day one. Started with the rude, disrespectful technician, which prompted me to cancel my subscription within 24 hours. I called the main office and they advised that they noted the file of cancellation request and advised that someone from the "branch office" would have to cancel the subscription. I emailed your *******@ADT.Com address and received an email reply advising me to send a letter by fax or regular US mail to confirm cancellation. I sent the letter by fax. I received an email confirming receipt of the letter. More days go by and still no call from the branch. I sent another email then I received a call from a guy that confirmed the cancellation but advised me I would still have to speak to someone at the branch. To this day I have not heard from the branch. I cancelled during the 3 day right of rescission period. That should have been enough, I have been sent through hell dealing with ADT..

I have been in contact with A.D.T. For about week now. Each time I call I get a new installer. I have been through two in just the one week I started contacting them about sn installation. Their communication is terrible. They change the story/package and rate every time you call. Their answer to any problem is to start over with a new installer. No one calls you back and the lady that came to install an outside camera did not offer wireless installation. What a mess! Glad I learned about how they treat their customers before I signed anything. The last guy I spike to hung up on me! Terrible customer care!

This thing simply works when it wants to! When you open the App to view who is out front it takes about 20-30 mins (to connect)! It fails to record motion 90% of the time. If someone took my package I would have no idea. On the bright side it does ring when you press the button.

Absolutely hands down the worst company to ever have to deal with other than Safe Streets their authorized dealer. Almost 2 months of trying to get a refund and my account closed. Then being told oh you didn't try to close your account. Requesting a copy of the phone calls that I made to shut the account down and have the money refunded was met with you'll have to get a court order. We can't refund you the money even though the request to close the account was in less than 24 hrs. Go to Amazon buy your own system and save yourself for the complete incompetence of both companies.

They do not stand by their word. The 6 month satisfaction money back guarantee is a joke and a big lie! I have been told by the sales rep and a manager they require 3 attempts to resolve any problems then the money back guarantee is an option. They have attempted 3 te to fix our system with no success and now will not stand behind their word. SURPRISE! Not to mention I have to take off work for their tech to come to my house and charge a service fee plus a trip free to work on their faulty equipment! ADT services has cost my family far more than what they are worth! Save your self the headache and stress and find another system to install.

I have spent two months, countless phone calls (including irritating "hold" music) and talked to approximately 12 people in Customer Service and Account Management, only to continue to have the same problem. I have sold my home and requested service cancellation. No one seems capable of closing out my account. The last phone call resulted in me being out on hold for 30 minutes and then getting only dead air.
Do not use this company. The employees are clueless and inept.

We were sold a system and encouraged to sign in short time. Realised it was too expensive and tried to cancel. When finally getting through on the telephone numerous times and being assured that our deposit would be returned nothing happened. How many times do I have to telephone or will I have to take matters further. Don't buy it.

We decided to get ADT after 2 of our neighbors kids broke into our house and we chased them out, the cancellation process says 60 days money back guarantee they've been leading us on for a month now and instead of giving us our money back they're still billing us and mailing us and leaving us on hold for hours on end instead of fixing it. They've officially given us more trouble than people literally breaking into our home and trying to steal $#*!