ADT

I sold my business and had service transferred to the new owner. ADT continued to charge both me and the new owner for a full year. Even though I've been promised a refund several times over, after several calls and tens of hours on the phone, I've never received a dime. This company is a scam operation! Stay clear!

Totally lied to from the beginning! Told us we would have the exact system we had with all the sensors. First quoted over 600 then dropped to 300 then to 99. But after paying and installing the adt app wasn't showing the control panel, after over 2 hous on the phone customer service tells us there's a 10 doll a month charge for your control panel to show on the app! Sensors on the window looks like a 2 year old put them on. Glue caked on around sensors instead of scotch double sided. I wouldn't recommend this company to my worst enemy! Equipment JUNK!

Ended Adt after contract was done. Called to verify operators confirmed and three months later a collections agency sent notice to pay 399. ADT did not send any bills in mail form or email form before sending to collections. ADT are a POS. Would not recommend even for a dog house.

I reside in Augusta, GA and I have an ADT Alarm system with cameras and monitoring included. Biggest mistake the cameras do not record events in real time as advertised. Customer service is not helpful at all. I am also being charged undisclosed fees so the monthly rate keeps increasing but the system performance is inadequate. I am very disappointed with this system

I am a business that was affected by the pandemic and we had to close our doors. I called to cancel service, and was told I had to pay $563.00 to finish out contract, then ADT submitted a bill request for $695.31 from my bank account! When I called they could not tell me why the increase and offered a refund of the difference. So they were going to steal from someone when they are already at their low. I did not receive any financial assistance for my business failing but they have the nerve to try and take more from my family. So very sad that a company feels they need to take advantage of others. Want to add I paid my bill on time for the 2 years of services I already received. Will not recommend them to others.

Purchased 4 wireless cameras one doesn't work. ADT not willing to solve problem or exchange a new one. Cameras has no night vision as claimed; no protection at night unless you have spot lights so cameras can see.

I've had ADT for about a year. I have problems with a security company that sends me an email asking if I accidentally set off the alarm or do I need help. And every time I call they cant find my account. But every time they fix that. When I call because something doesn't work, they can only fix it for a fee. Or remote call repairs, if I was 20 that might work for me. I had a door bell camera installed for my mothers security, it cost me a fortune and rarely works always going down. And no they will not refund your money that you had to pay to have it installed. And will let you know you have a contract and they will hold you to it. If the come knocking on your door, slam it in there face and lock the door. If you have ADT get a lawyer, because they will not honor anything they tell you. A one star rating is very high for the service you get.

My camera hasn't worked for 5 months. I have went round and round with technical support, they were supposed to send a replacement, that I never received. Almost $800 worth of stuff was stolen from my house, literally from right under the camera that isn't working. So I stopped paying my bill two months ago. They call several times a day, I explain that I will not continue paying for something that isn't working, especially after my things were stolen. Some of the people are extremely rude about it. When I ask to talk to a supervisor about the issues, I get transferred to the automated system instead. They are so concerned about my whole $80 past due, yet refuse to fix the actual issue.

First of all l had ADT for 27 years. Their response to an alarm is excellent. However, their customer service is horrible. I gave them 2 stars because of their response time. And there is no star for customer service. I held on phone for 42 minutes and had to hang up because l got tired of waiting. Then l called back and asked for installation and someone picked up right away! I asked why and he said we are not as busy as the other departments! Then he said l can help you. So l gave him the information. He said hold on and Never came back! What? I finally contacted them on another day and the young lady offered me an upgrade for reduced costs and l Refused that and said Please just cancel this service. Why? Because after 27 years and paying on time they still wanted to charge me $105.00 for the first 1/2 hour for Service and $25.00 for every 15 mins after that. So, no. I'd rather cancel, ma'am. Please read reviews for any type of contractual service they definitely are helpful.

Ordered a security system that went to the wrong house. Called 3 times to speak to people to have it picked up and cancelled and none of them were ever able to help me saying I'd have to call back. This last call I get a call back an hour later. I answer the phone only to be put on hold and then once someone answers told they are as you guessed it not the person to help me and put me on hold to speak with someone else. Honestly a joke at customer service.

I have had ADT since 1996. We moved and they offered me a location package that mostly covered a new installation. Our very nice (no complaints) "pro" installer couldn't find the credit. I was charged full price for him to complete his task. Over 5 hours on hold, speaking with over 12 ADT agents (half didn't speak English), I am still being transferred to another department,etc. Still no one who can help. Avoid ADT if possible!

This company is the most dishonest absolute worst. Looking forward to canceling A. S.A. P. Did not receive our free doorbell cam that was promised then offended by customer service. A regional manager even completely flaked on a home appointment. After more unfulfilled promises.

Out of business? No customer service. Called 36 times spent over 10 hours in 3 weeks still couldn't Get a Technichian come to fix sensor problems that cause alarm went off in the middle of nights sometimes and disrupted daily life. ADT has no protection but disturbing system at this point. I screen shot and saved last few times my calling records.

They are the worst! Take no responsibility for their mistakes, refuse to reimburse after they were in error, and have caused many issues with my services. Customer service has a "we cant do anything about that" approach once services have been rendered, billing included. Read your contracts, I added a lock to our system, and the phone agent said I would be charged in three installments. They charged me the FULL amount, which really set me back (as you know it is not cheap), and when I called to dispute, they had no contracts, agreements, or conversations stating they had agreed to that. Also, make sure you ask for an actual ADT tech. Mine was a third party tech, who really jacked up the system, on top of everything else. Very bad customer services, and very bad treatment of clients. If I didnt owe on equipment, I would look elsewhere. Sad.

I finally had someone here to fix it this morning, they left assuring me they had, and it proceeded to go off for several minutes and wouldn't allow me to disable it. I am a single working parent so I've now lost income over this, spent hours combined waiting on hold, missed children's events, cleaned up loads of puppy pee due to a panicky puppy, and had a visit from the fire dept. What was supposed to bring me peace of mind has totally disrupted my life. Apparently no one can disable my system for me remotely so I'm having my handyman do it, and because of predatory contract terms I'll be stuck with the remainder of the contract and paying more than I can afford for a service I can't use. The worst.

ADT is a scam and ripoff. Their customer service people are trained to give customers the run-a-round and avoid telling clients about hidden charges and fees. Your bill will increase unless you keep calling for promotions which only knock off a few dollars. ANY alternative is better than ADT!

Even the ADT tech had a hard time fixing my camera! And they expected me to fix it through the "help page" and/or "videos" He had to use his 2 cell phones & mine while calling someone for assistance. Thank God hewas a very nice and patient young man!

Had adt installed in our previous home. From the very beginning the system never worked correctly. Censors kept falling off Dora and windows. They sent a home repair kit but never a technician to fix the issue. Paid the high monthly payments on something we could not use. Contract makes canceling something you don't want to do. Finally took the system out and tossed it in a box. We sold our home and moved. Even after having the system for over a year we were hit with an almost $1000. 00 cancel fee. They would not budge on the price either. For the money there are a lot better and less costly systems on the market. Take it from me. The contract is there because the service isn't

Customer beware-ensure that you read everything that your salesman writes in the contract. I had ADT in my prior home and decided to get it in my new home. However, this new salesman was aggressive and added a 5 year agreement, overpriced equipment, and other fees that I did not notice until selling my house. The will charge 75% of the monitoring fees for the remainder of the contract to disconnect, even if you sell your house and don't have another house to transfer to. Essentially, you will pay for service despite not getting any service after you move from your house. How this is legal, I don't know. This company is predatory and will take advantage of you if you trust them and don't read the fine print in the contract. I highly suggest locating another security company for your needs.

I have finally switched out of ADT after 9 dreadful years of service. I don't know why I waited so long.
Probably because anytime I've called to cancel, there has been, at least, a 90-minute wait. Well, I finally did get through and terminated ADT. I am furious to learn that they have a 30 day termination notice policy. How they could have the nerve to ask be if I would reconsider tells me just how clueless they are.
All I can is I'm happy I'm done with them and I truly wouldn't recommend using them.
Ralph Cottiers

We purchased a house with an existing ADT security system. Called customer service for help to disable the chime. After following their instructions to unplug the main power unit and the battery, the alarm was still active, in addition, fire alarm started to go off. They were not willing to help however recommended to start a new service/new account. Basically they will trick you into opening an account vs helping to disable one silly chime sound. We ended up yanking out the keypads ourselves and cutting the main wire. Worst experience ever, slimy business model, lost customers for life.

I purchased ADT + for my elderly mother. Very disappointed. The google doorbell is horrible.it does not alert in real time like Ring doorbell or chime on your cell phone someone is at the door. The video history and recording is not reliable. The nest camera has poor night vision quality. ADT sercurity is fine for perimeter alarming but do not get the doorbell or camera. You will be disappointed if you know how well other systems work.

They constantly try to charge more (or do charge you more) for services that are already included in your plan. It's a very gimicky bait and switch company. Has cost me many hours and dollars unnecessarily.