Aéropostale

Cheap Garbage and the customer service supports the post. I was already embarassed to have the word "Aeropostale" across my shirt and tried to avoid looking Like an upgraded K-mart brand wearing thrifty, cheap, "I am broke" but trying to look cool, look acoustic 12 year old. Hhahaha. So glad I went somewhere else. *dabs* (like a premature teen) hehe.

I placed $100 order and I was supposed to get $25 gift certificate promotion. I never get it even though they admitted that I am entitled to it. The certificate was good till Jan 5th and today is 7th. Without certificate it was not a great value. I was a customer for a long time but now I am so upset that I do not feel like shopping with them any more. From other comments I understand that I was not the only one with exact problem

Do not use a pay pal account to purchase any items on Aeropostale's. Once I paid with Pay pal, even though it was linked directly to by bank account, my money was lost. I took the items directly to the store and they couldn't give me my money back, just because I had used Pay pal. Needless to say, I was very disappointed, I had lost 90 dollars which I would have to invest again in Aeropostale's merchandise no matter what. First time I have had this experience. Never again will I use Pay pal and I'm seriously considering never again shopping at Aeropostale.

I ordered from this Company and I am very disappointed. I am still waiting for my package. They gave me tracking number but when I checked that number there was no activity. It just showed delivery date. When delivery date come, I don't get the package. I called customer service and spoke with Tymere. He's not very helpful and talk very sarcastic. I will not order from this company again. This will be my first and last order. Will call my credit card company tomorrow. I spent $182 and I will not pay it because I didn't received my order.

I like the promotions and discounts to the email, items are very well described, good quality. I recommend that if you are buying from this site, you buy various items at the time, that way you will avoid the shipping charges. Ex, you buy a shirt, the shipping is like $7, you buy three shirts, the shipping is still $7, so that is the only advice. The items arrive withing 5 days of the purchase. I really like the communication, they send you the transaction information and the tracking number, so you know the progress of the shipment. I recommend it.

I will never order from this place again. Apparently they're having some issues with their return process. Had I known this, I would've saved myself the aggravation. When initiating a return the store have to send a request to another department in order to create a label to send to the customer. This process can take up to 24 hours. 24 hours just to recieve a return label. Just imagine the process when they receive your order then process your return? I'll save myself furthering my aggravation. I kept my too big denim jacket. I'll never purchase anything online nor will I purchase anything in store. I'm sure in store have an unusual process too.

5 star perfume but low rating becase my favorite perfume was aeropostales Promise Me. Sadly they stop selling it and I'm all out of perfume. I don't have the slightest clue on what other perfume I would like to buy. I really really really loved Promise Me and am very upset they quit selling it :( Please Please bring it back!

When I was visited the Houma, La store I was greeted by Shelley & Alajah. They provided me with excellent customer service. I purchased a jacket but they helped me by showing me additional items that I could purchase! They were very professional and helpful & I will be returning soon!

I have yet to have a positive experience ordering from them. My last order I had ordered several t-shirts that were on sale. When they arrived 2 weeks later I had looked and 3 t-shirts were missing from the box. They were listed on the list that came inside of the box and they were listed on the invoice... when I called to ask why I didn't receive them I was treated like I was lying. Then after speaking to the supervisor I was told the shirts were out of inventory, which is why I didn't get mine. When I asked for a different colour for a replacement I was told I had to pay full price for each shirt (as apposed to the sale price I paid) and pay additional shipping to have them sent out.

Cannot believe that they processed my order and told me everything was in stock at the time to then just not pack the items because they ran out and couldn't even take a minute to call and let me know.

Aeropostale offers superb customer care at East TOWNE mall in Madison. WI. I love how helpful and kind the employee's are. Thank you for offering stellar customer care.

Love them...my shipment always comes fast...love the deals you can get on line...never had an issue...makes it easy for me to shop for my girls on line....

Ordered pants online.pants did not fit.called store 35 miles away said to bring them in and I could swap them out. Got there only to be told I could not swap then that I had to mail them.called customer service and they had the nerve to tell me they were charging g me 8.00 in shipping tyo return them after I drove 70 miles wasting my gas and time. It will be a cold day in hell before I shop with these smart $#*! customer service or these crooked people that own this co.pany. What a damn ripoff. Save your money and go to old navy...rue 21. Khols or somewhere that has a little more respect and appreciation for their custers. They need to realize if it wasent for their customers they would even be able to answer the phones to be smatasses with poor customer skills. What a joke!

I had a horrible experience with their shipping, this is the second time it has occurred ans I had to I call to get clarification. I was giving excuses("facts") that were not acknowledged anywhere in the checkout process. A representative insisted that the shipping process consists of the order having to first process which can take up to two business days after placing the order and then they can be shipped out. Nowhere in the checkout steps does it explain such. I only paid $13 for two day shipping which obviously is two business days, it doesn't include weekends nor orders placed after 1 PM which is indeed mentioned upon check out. Turns out that my items will actually arrive four business days after, which I ordered on a weekday and prior to 1 PM.so what sense does it make to be charged for something that is not going to arrive exactly in two business days and does not inform you of so?! It is pathetic and a waste of time and definitely false advertisement along with stealing your money. I have ordered from their chain store and have paid two day shipping and have definitely received it in 2 business days so I do not understand what the difference is and apparently neither do their representatives. I spoke with Pablo who insisted that I was in the wrong and told me otherwise. I definitely will not be ordering from them oline ever again and most likely will never do so at a store either. Unbelievable!

So long story short, I made a purchase of $80. Which was a set and the jogger were absolutely huge to be large size. I contact costumer serv. And they told me to return it I have to pay $7 and I ship them back bc they told me that they gonna do an exchange for a smaller size. Then i receive an email saying that they don't have the size in stock and I have to put a new debit card so they can charge me the shipping again for the replacement, and the extra for the pants too. On top of that I order on November 3 and I pay for fast shipping and they arrive the 27 which is a total mess. I will stay with American Eagle I never have any problem with them even when i return items. AEROPOSTALE TOTALLY SUCK.

I've never experienced worse service in my life, they took my money, then said my order did not exist when I tried to locate it, then never returned any costumer service emails and are the biggest pricks I've ever met. I will never try to give them any of my money ever again in my life. I should've known from the start because their clothes are absolute GARBAGE to begin with. Not worth the time or effort, just go to American Eagle or literally ANYWHERE ELSE. I cannot stress this enough, horrible horrible horrible store, should shut down for good.

Typically I have been very happy with the online order but I placed an order 2 days ago and after I was charged they tell me one of my items is not available... Really what was your website doing while I was reviewing my cart before I processed and submitted my order? I can not understand how this happens. I will be CANCELLING THE ENTIRE ORDER *******486

This place has the clothes i love! I don't know about online shopping but the stores are wonderful! Always has items in stock that i need and service is great as well!

I ordered almost 300 dollars worth of items on Black Friday. A week later the shipping updates said the package had been damaged and the box was empty so they notified sender and were returning the box. 1 week later I reached out to them in regards to an update. They said they would reship. 1 week later I asked for an update and was told they never put in the reship order but were doing it now. I get a confirmation email for 17 items but I had purchased 26. Items come 2 days later and items weren't even the ones I originally ordered AND were 17 not the 26. I called and was told I should get a refund as the 9 items are out of stock and then hung up on me. So next day I contact support through website. Explain situation and ask for refund of those 9 items. Was told to give them the items numbers and the lady closed the chat with me after I listed the 2nd one. Put in a refund request through PayPal for just the 9 items. Aero sent them the original shipping number (which says box is being shipped back to sender) and tells me I need to be patient and wait for the package. After dealing with several rude customer service reps and the dozens of emails asking for an update. It's been over a month and still no refund. Just "we are still reviewing the refund". How long does it take to issue a refund? I will never spend another cent on them. I also was ghosted through their Facebook page. They only care about ripping you off.

Hello I live in Fort Drum and I decided to go to the Destiny mall and I wanted to exchange some excercise pants for my daughter and when I arrived at the register one of the employees named Julia was treating me very badly and I disliked her attitude

Don't EVER SHOP EARLY for Christmas. Because I was "outside their return policy" they IGNORED the receipt I had and gave me the LOWEST PRICE since September and ONLY store credit. I will NEVER shop there again. I had the receipt and the clothes still had tags and was in the original bag I got this policy is RIDICULOUS!

My card was charged 300 dollars for my order I was then refused the items and told that I could make a separate payment to receive the items that I had just paid for... I as them told I couldn't speak to a supervisor and one would not call for another three days... in addition the price that I agreed to pay was increased twice without my approval NEVER AGAIN!

I placed an order with Aeropostale online. I never receved a confirmation email that my order had been placed. I waited to see if my order would arrive after a week and a half. No order. I placed another order and received confirmation of the order then mysteriously I received another confirmation email about my first order. I immediately emailed Aeropostale and asked them to stop payment on the first order. NO ONE conctacted me back. Days later money was taken out of my account for both orders. When I contacted someone in customer service about refunding my money i was told that they never received an email from me and that I would have to wait to see about getting a refund. EXTREMELY POOR CUSTOMER SERVICE!

Ridiculous and rude customer service. I made an order and on the same day, I wanted to cancel it. As there is no "cancel order button" like the website says there supposedly is, I had to call customer service to cancel my order.
Turns out, Aeropostale does not handle cancellations the same way that every other efficient company does. Their representative has to send a "request to cancel". You can't simply cancel an order, no, their representative has to "request" it. If you order online, even if it's on the same day, there's no guarantee that the order can be canceled. It takes 1-2 business days for the cancel request to be accepted or declined by their company, for whatever reason they choose.
Ridiculous thing is, the two representatives I talked to were hesitant about even sending their stupid "cancel request". Instead, I got "You can return the items after you get them" and "You can exchange the items later". Why would I do that? If the order hasn't been processed or shipped yet, it makes the most sense to cancel. The company would rather waste resources shipping the items than cancel the order. Aeropostale would rather you "return the items later", instead of cancelling the order before it ships. Their representatives make no sense. I won't be ordering online from this store again.