AHS American Home Shield

Been calling their contractor & CS line almost everyday to follow up a service request/recall. The no frost fridge is now building ice on the freezer door. How can they operate such business if repair was not their expertise? Hit or Miss?

Terrible experience with Septic tank issues. Their delays further ruined my floors and 3 months later still haven't been reimbursed for something that is covered in their contract. I would not recommend them to anyone.

Instead of buying an AHS warranty save your premiums and pay for your own repairs.
My home central A/C units are 18 years old and use a refrigerant that hasn't been made since 2013. It will be obsolete in 2023. I've had an American Home Shield policy since 2012 and I've had trouble with one of the two units for years. It froze last year because all of the coolant leaked out and caused ceiling damage. AHS refuses to replace the unit which has a bad motor as well as coolant leak. All mechanical equipment reaches a point when it can no longer be effectively repaired and must be replaced but they will only pay a very small portion of the cost of coolant which is only guaranteed for 30 days. (Cost to me is $1800) A/C contractors other than those who work for AHS refuse to attempt repair as their reputations matter to them. They also demand that I complete the repair or replacement within 10 days which is unrealistic at best, and by their own admission. It's a scam.

Just be prepared if you pay for their service that you will have to fight and call at least 6 times to get something fixed if it is not done right the first time. They hire sub-standard companies to do the repairs. I flat out had a appliance person tell me there was nothing wrong with my refrigerator yet there was condensation inside the fridge and two error codes telling me the compressor was running to long. 6 phone calls at at least 30 minutes each with the run around. Over and over. Same script. Then had a plumbing leak under bathtub in ceiling, clearly can see the leaking yet the plumber didn't want to fix it so he told me it was due to there not being enough silicone around the spout. Of course that was a lie as the leak is still happening. You will ALWAYS have a call back, maybe more than once. Photo below shows one of the error codes. I went to manufacturer website and looked up the error codes 24 & 50. Their technician said that is normal. What a joke!

I'm sure you've heard this a thousand times..."If I could give it 0 stars, I would." Well, let me just say for me, this has never been more true. As I sit here with contract in hand, I have had the contractor come twice and tell me a part needs to be replaced, but AHS won't let them replace it because it is not completely broken and hasn't caused a mechanical failure YET. The crazy thing is, the malfunctioning garage door is what caused further damage to the unit. Instead of AHS backing up their contract and providing customer service, they decided that it was in their best interest to only piece the system back together so that they can get me to spend more money after the 30 day window for them to come back after the part completely breaks. It's not good enough that the part is severely damaged, they want it to break. That's just like telling a patient not to go to the doctor until their body has completely failed. All I can tell you is to run from AHS!

They deny most claims. They find some small print that says why they won't cover, usually based on whatever wording the contractor puts in their note. The contractors that they send are usually from places with terrible reviews. So you pay for the insurance, but also have to pay for a diagnosis which is $100 a visit, just for them to say it's not covered

AHS is not interested in fixing what is purported to be covered. They send out contractors with poor reputations and then claim that the vast majority of the cost of repair are uncovered "modifications" which are normal labor and materials necessary to fix a system. In our case, a covered heat pump condenser failed. AHS claimed $2900 were uncovered modifications and the covered condenser would only cost $350. They refuse to justify the modifications and the brand of the replacement condenser which could only be a used, substandard unit since new ones cost five times that much just for parts. They also refuse to cancel or refund premiums based on a overly restrictive policy. Much of their business comes from people purchasing existing homes with older systems/appliances and purchase AHS coverage based on advice from their real estate agent eager to close a sale. The purchaser erroneously thinks they are covered when they are not. Don't repeat this mistake.

It is difficult to get anything repaired correctly. There is no form to sign off on that the work was completed to satisfaction. On several occasions, the contractor(s) said they had ordered another part but I later found out that they closed the ticket and told American Home Shield that the item was working when they left. American Home Shield has done nothing to resolve these issues. I had 2 or 3 different people look at my fridge over the course of three months and the problem has never been fixed.

I've had AHS for two years now (originally a gift from my agent upon closing). Every time I have had an issue, they have completely let me down. They don't care about their customers and follow a basic process. If something doesn't fit into that process, there is no customer service to help rectify. (There is actually no customer service number, you have to call the sales line and keep saying representative to speak to anyone and then all they will do is check your status.) They blame the contractors and say it's out of their hands, but they don't actually care what happens after they assign the ticket. Avoid.

Worst experience ever. They have so many loopholes in their contract, they don't have to pay for any repairs. They said my drainpipe leak was caused by an act of God so they didn't cover it. How am I supposed to prove that God didn't come down from heaven and break my drainpipe? I had to pay their plumber $285 on top of the $100 service call fee, and the pipe is still leaking. The contract says I can cancel at any time, but I had to pay $41.66 "administrative fee" to do so. Run, don't walk, away from these scammers.

No one Communicates with anyone to get anything resolved so easy for them to keep transferring and keep transferring you to somebody that still doesn't know what needs to be done to get it fixed. I paid for Electronic Plan coverage to be added to my AHS warranty. Took my money and they still won't add the coverage. AHS keeps telling me to call Allstate, then Allstate tells me to contact AHS. So many emails, chats, and phone calls over a week now! Very frustrated. There is no good customer service anymore!

AHS is a fraud company. They scam innocent people like us get the money and won't fixed or take months of Sunday to fix it. My ac went out, the company took more than a months to approve a minor fix. The customer service lied when they sell the policy. AHS said it will cover every equipment listed on the policy no matter what. The truth is they won't. If the AHS think the damage is from person, pets, or pest, they won't cover.
This company need to be investigated by the government.

I have never experienced anything like this before with customer services. The insurance was a waste of money for me. If you must have home warranty insurance look for a different company do not let the review full you. They do not even have a supervisor or manager to give feedback regarding their bad service.

American home shield is a total rip off. I regret ever using them. It was just a total waste of money. I had them for almost 3 years. I put in a service request for my microwave to be replaced even though my out of pocket payment was worse than just buying and having someone install it. The contractor never showed up. I called American home shield to make a complaint and they never did anything. All they care about is your money.

We have been customers with AHS for over 4 years, and as of today we terminated our contract due to deceptive business practices. On multiple occasions we contacted AHS to file claims and were told by the customer service representatives that the requested repairs would be covered. After taking our $125 for service charge, the claims were submitted and each time they denied the coverage and refused to cover any of the needed repairs, on the basis that they were "abnormal wear and tear". They will lie to you and come up with any excuse not to pay a claim. This is an abusive and deceptive practice -
The customer service representatives with American Home Shield consistently lied to us about coverages and furthermore lied to us when we requested our money back as no services were provided. The customer service representatives showed no empathy and were absolutely worthless at solving our problems.

I have a contract with American Home Shield, it was $36.66/month at first, but they increased it to $45.99/month without notice. After more than a year, I open a case for a pipe leak. They charged me $100, but the technician never showed up. I am calling them for the last 7 days, with no result.

This is a waste of money and time. This company looks like a call center, that they send your service request to other companies. They will not take responsibility to any issue and the other company is asking to call the company that you have a contract.

They continue to lie about sending a reimbursement check. It's been 4 months and the check has still not arrived. I wasted way too much time dealing with them. I'm cutting my loses and giving up!
Don't ever buy a policy from this company!

Call to cancel my contract because they raise the service without my approval. They used call centers from the Philippines, terrible accents and would play transferring or holding you for 2 minutes but there's nobody on the other line. This company is a scam.
Waste of money. The most stupid decision I made.
Just call one for my broken washing machine and it' gives me so much stress. Please don't! Ever sign up in this trash company. Just save your hard earned money and take care of your property.

Air conditioning went out. Covered under my fully paid for policy. The contractor demanded over two thousand dollars in cash to complete the repair. I refused and am now working with a well respected Heating and Air company that gives me options and takes credit or checks. Have never encountered such an unethical and probably illegal company as American Home Shield. Obviously will not renew. Out all the money for the Warranty. Don't do it.

I am extremely disappointed in AHS. The companies they called were not reputable and could not get anything done. Hours spent on phone, waiting for call or someone to show up. Never received in service or resolution. Will never use again. A TOTAL waste of your money.

One of the worst companies in existence. I ended up buying my own appliance just so that I don't have to deal with them. Read their contract carefully, they will charge you a full month for cancelling despite claiming there is no fees for cancelling. False advertising, Stay away.

Terrible home warranty company. Very long wait times, failed follow-ups, contractors often take 3 or 4 visits before the problem is resolved, and they have multiple layers approvals when you call to get help. Their customer service agents are generally unable to fix any issues.

When you have a company that takes your money and provides no avenue to escalate or express grievances, believe me there is reason management hides behind offshore customer service reps. Two months to repair a refrigerator, unending and conflicting stories. Still waiting!