AHS American Home Shield

American home shield is the most unacceptable business of all times. Do not buy their contract! It's been a month and still no new air conditioner with heat index 100-110 degrees in South Carolina. I asked for a buyout and no answer for that either. Absolutely the worse company!
Leona

My family has been a loyal patron of your company, American Home Shield (AHS), since 1998. For 22 years, we foolishly were led to believe the marketing gimmick currently displayed within your home page (https://www.ahs.com/about/): "Our Commitment Continues. Today we're the undisputed leader in home warranties, helping to provide peace of mind to millions of homeowners, regardless of the age or condition of their home. We also provide the convenience of having a single number to call when something goes wrong." This is an outright lie! Your company falsely advertises that it helps protect my family's budget when components and appliances within our home break down due to normal wear and tear. Further, your company advertises that it will either repair or replace such appliances and household items. Again, a fanciful ploy to entice families like us to believe that in a time of need you will have our backs; comical!

As I can say is wow, I've been without AC since May 12 2022. The service tech has been out, I paid the extra money out of pocket for the freon in excess of $500 for a leak detection along with the initial charge. Contractor submitted price for new evaporator coil which was denied by AHS, reason was priced too high. I'm still waiting on AHS to find a less expensive alternative. I along with my wife call AHS at least once a day and get a different story every conversation. I've requested a call from management and sent emails with NO response. I tried giving an online review which was blocked. Does anyone have an idea of a solution?
The only reason they got a one star is there was nothing lower

Seems that in rural settings they dont pay people enough to even want to show up. Even though I'm within 60 miles of a 250-******* city they contracted with someone 2 hrs away and expected him to do it for $120. They cant even find a contractor to call me. I gave them till noon tomorrow, Thats 48 hrs plus another 4, We"d like to get the service we paid for. Can you say Breach of contract...

I wish I could give American Home Shield a Zero or a Negative star rating. Bad service... bad phone rep... pay a lot and get very little... just a few minutes ago I called to ask a question; the phone rep suddenly says, "Oh s#$t. I accidentally just cancelled your service." I asked him to undo since my policy had not yet run out. He said he can't and without saying another word put me on hold for 20 minutes at which time I hung up. AHS = absolute scam.

American Home Shield set me up with a company to fix my washer, Beyer's appliance, ultimately they didn't do their job in fixing it properly, still having the same issues. Call AHS 2 days after the 30 day period and they just want more money to put in another service request. Not to mention their agents have no problem lying to you, so they don't have to deal with an issue. Hopefully, you can understand what they are saying since all their representatives are over seas. Time to shop for a new warranty company.

Their scare tactic advertising says New replacement costs for this are $5,000 get our warranty and save yourself the cost!'. Read the contract fine print, they only cover $1500 of the replacement cost... and charge you $800 a year in monthly fees plus a service call fee to look at it... do your math, after 15 months or so you're not getting crap for coverage compared to what you've paid in. And you still have to pay $3500 out of pocket to cover that unit replacement.

Used service twice. First time was excellent service. Second time called to have dryer repaired. Tech said needed to order part. Did not hear back until received text that service request was completed. Called AHS and could not understand Service Rep. Horrible English and bad communication skills. Informed that dryer cannot be repaired and needed to contact another dept. Have tried three times calling referred number. On hold for over one hour on each call. Minutes cost money. Unable to get in touch with anyone via phone, email or website. Terrible customer service!

They will leave you in a heat wave for weeks with no A/C. They only care about getting money. Sent someone after 2 weeks who didn't do anything and now they still can't help until there system clears it up. Doesn't matter our state has been on national news for heat wave, they say it has to be 105 degrees before they'll even expedite.

Beware. They have sent two very unprofessional service providers who were inept and had bad reviews by customers. The latest issue is they are rejecting a ticket for hose bib replace while contract states in no uncertain terms that it is a covered item. We have spent weeks in the phone with different reps pointing to the page and line of our contract that states the item is covered. They continue saying it is not covered but cannot refer us to any page or line of our contract that substantiates that determination. The latest rep. Onto tally interrupted my husband mid sentence for a half an hour, during our dinner. He was not able to ever finish a sentence and she continued interrupting even after we asked her to stop cutting him off. Where do they find such a rude workforce to mistreat their customers during dinner time?! There must be better home warranty companies out there.

RUN away. Worst service people. Many of what they "fixed" broke later. Washer broke, took over a month to get it fixed. Oven broke said someone would come out in three weeks. Wait time can be an hour on the phone. Some of the service people literally google the problem. Be weary of any positive review. Don't use this company ever and save yourself lots of frustration.

American Home Shield is useless when it comes to water heater repairs and/or appliance replacement. Their TV commercials and ads are misleading. You are better off putting that money in your own escrow which will more than help cover the repairs on a typical home. They simply refer to the contract and fine print when you call the customer service.
The worst costumer service ever, you ask for a manager for explain your problem never call back.
Ahs send plumber which he gives you estimate about the repairs like first you need paid maintenance around 300.00 plus the 100.00 call in the beginning. I ended fixed it myself without
Ahs

You commented on Nan Frink's post: "They took almost two months to fix my dryer. In fact they sent me a customer survey for work that had not been done after three weeks in waiting. When I called to let them know this repair has not been done. I'm still waiting for a technician to come out. They closed the contract and started it from a new date so it would look as if it's a new order. When I asked to have my contract with them cancelled, which was almost a month ago. Their telling me I have to pay for an additional month of service in order to cancel. Service that I will not be receiving. They try to justify it as a cancellation administrative fee."

The worse company you can ever deal with. I hope no one uses this company. A dishwasher is something they cant even handle. Taking 2 months and still not done. Most incompetent agents, supervisors who never return calls. They charge a lot at time of renewal., but they send out the lowest unqualified, unlicensed vendors to do the job who start demanding cash when they come home. I can go on and on about them. The agents don't know what they're doing. Most unfit of people you can come across. It's a shame that they're still in business. Hopefully will be out of business soon!

I don't ever take the time write anything but positive reviews, however if this helps one make a decision to save their money I will. AHS's contract promises all kinds of nice things but you will lose in the long run. For instance you must use who they choose and pay prior to do so. This limits you as to finding your best deal out there or using a local company of your choice. Additional, the process to get something replaced is poor so no one is satisfied. Responds time is also out of you hands, good luck trying to replace you a/c in fl in the summer time quickly. The stars have to align perfectly for this to ever help you.

Make a long story short, after several years of payment to AHS, when needed waited 4 weeks to schedule contractor with many calls to call center, hours of waiting and zero actual assistance, I decided I can't live also September without a refrigerator and went to buy a new unit which was faster than waiting for a technician. Can you imagine full family without a refrigerator in August! And these guys just don't care and provide zero return and support for the money you pay.
Do yourself a huge favor and look elsewhere for homeowner insurance.

AMHS is SCAM company! They will take your money! And not fix anything. Then charge you a $75 tech fee, they used the worst partners thugs and criminals! Avoid avoid at all cost! We lost $675 dollars not to count the days and hours spent on the phone with them for to resolve absolutely nothing! CEO, VP director American Home Shield your company absolutely sucks! Stop posting fake reviews on your website contact me.

The company has been giving me the run around and obtaining my reimbursement that they approved it has been 4 months now and I'm they still are revealing my file... And to add insult to injury every time I call I am on hold waiting for manager for a minimum of 30 minutes

They are useless and hopeless customer service. Takes at least 1-hour to reach agent, call center is in Philippines, hard to communicate. They rarely transfer to US call center. Because of this experience, most of their vendors are inefficient (or looking for new business). Vendors come and fix partially, they AHS authorize only to fix temporarily (not to replace anything). Problem keeps repeating, they make money on contract fee and service fee, it's vicious circle. Over the period of time their service degraded so much, stay away from this company at any cost, deserves -negative stars.

Please stay away from this company, they will make any excuse to avoid fixing, repairing or replacing whatever goes wrong in your home. The only time you can easily reach them is when you are going to buy the policy, after that you will have to spend hours and hours on hold trying to reach somebody. Every time you talk to a representative about the same issue they dont seem to have a clue of what is going on. After two months of waiting I still have my A/C broke, during summer! They dont care. I finally decided to cancel and they charged me a termination fee, which was never mentioned. The worse company ever, stay away.

AHS has never come through for any of my important and expensive home issues. Every time I have had an emergency leak or water heater/air conditioning emergency, they were never able to find someone qualified to help with the issues. Yesterday I called because there was a leak on-going at my house that needed to be addressed right away and all AHS said was "Sorry we cannot reach any plumbers" now, while there are tons of plumbers out there available. Finally I had to find my own plumber and pay $600 out of my own pocket because AHS can never address any emergency issues even though they claim that is part of their services. I had no choice as the damages from the leak would just get worse by the hour. I am so sick of their service and am looking for a better home warranty

It took AHS and their selected repair service 6 weeks to replace a GE compressor. AHS does not have US phone number to their headquarters management or e-mail address for policyholders to make direct contact when there is a problem. All a paying customer can do is keep calling the Trinidad call center for help. Do not buy insurance from this company. There are others that are much more customer-friendly.

Complete offshore company. They partner with low quality service providers that pass the problem to other trades or misdiagnosis to add dollars to the issue. Agents are poorly traded and have no supervision. Buyer beware!