AHS American Home Shield

Stay Away! Scam. This is one of the worst companies in existence. Do not get a home warranty from them. You are wasting your money. It is a scam. I paid almost $2,000 dollars in premiums, and when I requested a repair for a broken coil and evaporator, that they installed 4 years ago, they said it would cost $1404. I just canceled and they charged me to cancel my account. Ridiculous! You are better off putting $50 a month into your savings account, then when an appliance or system fails, use that money from your savings.

After 3 1/2 months AHS still has not repaired our leaking bathroom faucet. The first contractor stripped the shower faucet and did not repair the sink faucet. Its been over 2 months to get the report from the second contractor, that they said would be 24-48 hours. Customer service sucks and have no idea what they are doing. I would not recommend this company to anyone. We have 2 homes with their service and I will be cancelling them both! I am rating a 1 because there is nothing lower...

Customer service (always foreign) is patronizing and could care less. Contractors they hire are the same. The plumber they sent out to my house after 5 days of waiting asked to borrow my tools. Wanted me to pay $400 to repair my kitchen sink leak. First time using AHS and will never use them again.

My one and only claim with AHS was filed a year ago and they enlisted three different contractors after the first one said my dryer was not repairable due to make/model info missing. 3 weeks later, with no resolutions offered by AHS, I had to buy a new washer and dryer. Still nothing from AHS and when I called to cancel, you cannot reach anyone who can do more than parrot the script they are given. Finally, someone from retention said that if I agree not to cancel, they would refund my service fee of $125. Against my better judgment, I agreed. So, the contract was cancelled 7/13/2022 and confirmation sent. Then I see another monthly charge on 7/18/2022. When I call to request a refund, I am met with "oh we don't see anything on your account" and then the call dropped. If you're looking for things to give you a headache, may I suggest AHS?

Going on two years trying to get our refrigerator repaired. Five different service companies have come out and still not repaired. They've replace the operating system once and the control panel on the front twice. Still the same problem. I don't know what they want to know. Ever repair person says it should be replace but that means costs to AMS... Other things we've had done worked well, I don't understand what the problem with this is.

I spent thousands of dollars over the years on this "insurance." I spent hundreds of hours trying to get them to fix my fridge, and other appliances. The short version is: they are a scam. Do not give them your money. Trust me. I beg you. Just run.

This business is a scam. They sent a tech who diagnosed the problem, and then told me the water heater was under warranty, then left without doing anything. Impossible to reach AHS, and I'm stuck with a leaking appliance. Oh, did I mention the $75 service fee?

Home water heater failed. We are now on day 5 without any hot water in the house. AHS cannot locate a contractor to complete the repair. I have a local certified plumber that could have come out 3 days ago but since AHS doesn't consider a failed hot water heater to be an emergency, they won't approve us to use a contractor outside of their network. I've been with AHS for many years but have only seen their service level crater to a level where in my humble opinion, they now absolutely suck!

Worst company i ever deal with charged me for a out of season ac tune up that they did not even offer could not get my money refunded had to call credit card company took them 5 minutes to fix the problem then had to have furnace worked on would not start a work order till i paid back the $ 75 they charged me for nothing so was on hold for 2 hours till got someone that fixed the problem worst company ever terrible customer service don't waste your money

Unable to execute service requests! Spent the past 3 days and hours of time on the phone with low level staff attempting to obtain service contractors to repair 2 items- a non functioning gas oven and a leaking pool pump. Finally resolved to pay for needed repairs out of pocket. Cancelled upcoming contract renewal. AHS is a waste of money!

Please stop using these people. Horrible service. Never on time and poor technically. Installed a new air unit last Sept in a terrible manner (took over 8 hours) and it went down in less than a year. Now waiting for service for an hour past the 3 hour window given.

This company is the worst. They have taken over $1200 from us and no answers except to say they will contact us within 24-48 hours and they never call- we need to call them just to be told this over and over. Now we can't cancel it and no refund. They had no problem taking our money but now they don't want to hold up to their FAKE PROMISES! There has to be some consumer advocacy for companies like this ripping off consumers, veterans and homeowners living on fixed expenses. I will warn everyone about this company. Save your money and don't go with American home shield. Customer service is the worst! The most disrespectful you will ever encounter.

Horrible bunch of crooks. Lie after lie when you need a repair. They keep telling me my case is expedited but nothing ever comes of it. It's been over 24 hours and still no assigned tech. Put your money in an emergency bank account in case you need a repair. I've spent over $1000 on my plan and the very first time I need to use it, they fail miserably.

I had been a long time customer, approaching 19 years, with AHS, picking up a policy upon purchase of our home in AZ. I added appliance coverage a number of years ago when Sears service, who I was quite pleased with, started closing stores. I recently requested refrigerator service when water from the ice maker began running into the lower freezer portion. AHS denied coverage stating that I didn't specifically have ice maker coverage. This is unacceptable to hide specific coverage in a policy when one is requesting appliance coverage. Beware of their fine print.

My AC unit was out of date and the whole unit broke down due to age, and they wanted to repair the evaporator coils when the entire unit needed to be replaced. They told me that I would come out of pocket $1200, while they would only fork over $900. I've been with them for six years, paying $75 a month with no breakdowns in my home until now and they want even pay.

I had American Home shield for many years. They spend more time figuring out how not to repair your items than actually repairing them. By far the worse company and scam I have ever dealt with. I only stayed with them because there was no competition and they took advantage of that. I spent more time fighting and arguing with AHS over the phone than I did getting repairs. To be fair, the only thing I can say that they are good at is taking your money on time and fast, so their billing department is 5 stars. AHS no longer has a monopoly on the market. Now there is a new company in my area called "Select Home Warranty" that provides much better service at less cost. American Home Shield, you are fired.

Check out this company for better service. The Company name is "Select Home Warranty". See if they cover your area. It's worth the time and I think you will be much happier if you have had problems with AHS.

Worst experience ever. Been talking to a Philippines call center 5 times and their English is far from OK. A contractor gave an analysis on an item I didn't report on and "forgot" the details my repair order was against and it was declined. I can't get a hold of the contractor to ask them why they reported incorrectly and AHS trust their view even they themselves can get in contact with the contractor. Dodgy company

I had a claim starting 2/2/2021 to fix my refrigerator. As of 2/2/21 it has not been fixed,
Ahs had 1 provider in this area and would not give me another. I called customer several times, none I could hardly understand. They cut me off by using static whenever I made a complaint or asked to speak to someone in charge. I was not satisfied with the provider who is taking to long. I have been with ahs for 2 years. At this time I would not recommend ahs nor the provider.

I was a customer for over 4 years and when i actually needed their help, they were absolutely useless and stole hundreds of dollars from me. AHS sent out two terrible electricians that didn't know the root cause of my electrical fire. They charged both each time an incompetent person came out (didn't let me know they were charging me) and then denied each claim even though the electricians had no idea what was going on. I paid a reputable third party electrician to come out and he let me know it was clearly due to incorrect wiring in the house and that it shouldve absolutely been covered by my warranty company. Since AHS refused to have an outside electrician come to the house they refused the claim and I had to pay an additional fee to cancel. So now im out hundreds of dollars and still need to hire someone to fix my house. A truly immoral company will to steal from people. A total scam and not worth the money.

You are on your own if your AC needs repair. The appointments are usually 10 days to 2 weeks away in 90 degrees heat (if they show up) and when they do they usually are asking for replacement at your own cost or out of pocket money in excess of $2000. 00 for refrigerant. I have several accounts with AHS and this has always been the case with different locations. I have to call other independent companies who would repair the issue at a fraction of AHS contractors estimate and on time.

This is the worst company I've ever dealt with. Before you buy. Try this. Call their claims department and type in 2 for existing claim... they leave you on hold for 1 hour minimum so customers get frustrated and hang up. This happened all 10 times that I've called them. Then when you get them on the phone they will give you every excuse why they cannot replace your equipment. They sent a vendor to my home 6 times for a dryer repair. They cannot fix and just keep sending the vendor. They give you the run around because they do not want to replace it. This is a complete waste of money and time. Do yourself a favor and save the monthly fees and repair on your own.

Worst company I've ever dealt with. It's actually a joke calling them they are so bad.

Set up appointment with 10 to 12 time. At 1:15 I received a text that they had canceled.
I took day off. They owe me a lost day of salary!
Seriously I'm looking into a class action suit.
This type of service cannot go unpunished

If you have a problem and need to talk with someone that has any authority at AHS it is impossible. Just a call center in another country is all you get and they are no help, if you can understand what they say. My Dryer has been out for 6 weeks and not repaired yet.