AHS American Home Shield

Horrible service, rip off!. Have my oven/microwave combo not working for 5 weeks. American Home Shield have sent four different contractors and they have not figured out the problem. When I call American Home Shield, there is no accountability or sense of urgency. Nobody follows through or escalates to make sure the service is provided. Dont even try to talk to a supervisor!

As with every website, any company can make themselves look good. From a true customer standpoint, this is by far one of the WORST companies there is. Their customer call center policy is to keep you on the line and not elevate to next level management until you are frustrated and end the call. I URGE anyone looking for a home warranty to consider any other companies. On a scale of 1 - 10, this company is truely a minus 15 and that is being generous.

I've had to make multiple calls to American home shield to get a single item Fixed. Every whole time with the call is greater than 40 minutes. They never respond to new service request. They are contractors are all leaving their service they tell me. They always find ways not to pay you back.

Lately, our fridge stopped working and it's been 40 days and it's not fixed yet. In the middle of the summer with kids at home, we have no milk (we have to buy day by day), no food, no cold water, juice. NOTHING! They has the technician come check it out, order the parts, took more than 2 weeks for the parts to find out that it did not fix the issue. Now 11 days later and they are still looking for parts! I asked to speak with a supervisor, 1 week and I get pushed around by supervisors that they are trying to get in touch with the technician and find a resolution! The biggest load of horse crap!

We are waiting for almost a year to have our fridge fixed, after dozens of callings reminding them to have their job done the door felt on my 9months pregnant wife, we lost all our food, we are a month without a fridge and they DO NOT return your callings, and don't let you speak to their manager either. They just don't have any respect for the client whatsoever. Sad, frustrating and the worst customer service possible of the whole times. Unresponsive, disrespectful, uncompromising.

Expect to spend enormous amounts of your life to get something fixed. That broken refrigerator? All you food is lost and the cheapest repair person they can find will take 2 weeks to get out there. Also be ready to
Lose 1/2 a day of work because the cheapest repair person AHS could find can only be there anywhere from 12-6pm. The wait another we or two while AHS ships around for the cheapest replacement part, then another 1/2 of lost work while the repair person again tells you to wait at your house from 12-6pm. Any issues? Call the AHS 800 number where the person cannot speak English and transfers you to another line with a hold time of at least an hour. Why would anyone give any money to AHS?

Stay away from this company and do not expect that after you have paid for the service, they will repair anything in your house, and the contractors come and say that they do not know how to repair in my case the garage door opener and the pool pump. I spent so many hours to no avail to fix the problem and I think it's not worth it.

This company is basically a legal scamming company. They take your money in exchange for offering up only ONE STAR businesses to do any work that you put in service requests for. You pay $150 for each service request for these one star crappy businesses as well! Some reviews are so bad, they said they didn't even want to leave one star and wish they could leave NEGATIVE STARS! AHS doesn't seem to care either, and all they say is that reviews are "subjective", even when thousands upon thousands of people are leaving these reviews. I was 30 days in when I figured this out and cancelled, and then they withheld one month from my refund and also tacked on a "cancellation fee"; which was about the cost of one month as well. So they basically robbed me $156 for NOTHING.

BEWARE AND DO NOT USE THIS COMPANY! My friend is a plumber and told me that he's been cleaning up AHS messes for the past thirty years! Again, AHS doesn't seem to care what true professional honestly say about them.

In spite of having the top of the line home warranty, we are always left with unresolved issues and huge out of pocket expense. Contractors refuse to give detailed work order enabling them to charge sky high prices for work that were not needed. Like saying we had a gas leak when a water heater went out. We had no gas leak but we were charged$400.00 out of pocket expenses to repair it! We have more, similar stories for each interaction with American Home Shield. We have had a service contract with them for 6 years! Will not renew!

This company has fallen apart in 2020. I've been a customer for 10 years with 3 homes and now I call with a claim and have been getting the run around for 5 months. The repair guy who came said the issue can't be repaired for less than replacing the entire unit and that he'd recommend a cash out. I've been waiting and waiting, calling and calling and the response I've been getting is "oh yes, we sent your info to the cash out department, they will call you with the amount." I asked to talk to a supervisor when I haven't heard back and was told "oh we can't do that right now since we are working at home right now." What?!

Cancel your accounts everyone. Or better yet, go with someone else for your home warranty. I'm giving them one week to call me with a resolution or I'm walking.

I was interested in AHS and looked at a few good reviews from companies they do business with. Then I looked at TERRIBLE reviews from consumers. I've lost interest. I'll stay away.

I've had a ticket open to fix my ice maker and dishwasher. Simple right? I opened the ticket in January. I've called and called and get the ring around. Their customer service is located in Mars because I have to start over each time... however, their monthly billing department is on point. I stopped my automatic payments this month and they called me EVERYDAY. Today I paid to see if it was going to matter and finally was able to talk to a supervisor... well the process is starting all over. If they don't fix my 2 simple things, I'm going elsewhere and spreading this news... This is HORRIBLE!

This company deserves negative reviews more than any other company. They made us wait 3 months on dishwasher fix because they said parts are not available. After three months of waiting they are now stalling us on replacing the dishwasher saying that they do not have the diagnoses report from technician. Every time we call they say we have to wait for 72 hrs, which keeps happening for last 45 days. And not to mention those hours-after hours wait on call, explaining everything on every single calls! This has become a nightmare for us! It is extremely hard to to believe that his kind of company can actually operate! They are only able to fix things which you can fix by yourself watching youtube videos. Any problem which needs a bit depth knowledge on a specific appliance, they can not fix it and they are not willing to compensate for that.
They are fraud! After 3 plus month we are still waiting on our dishwasher fix!

Placed a service request back on sept 23 2020. Today is Nov 02,2020 and the AC not repaired yet!
Last week I called American Home Shield over 5 times and spent over 8 hours on the phone for just a handful of lies and broken promises.
Stay away from AHS.
Pedro Fernandez Salvador
*******764

I strongly advise anyone considering AHS Insurance to think twice before entrusting them with the protection of one's home. Their unhelpful attitude, excruciatingly slow process, and lack of meaningful assistance have made our experience a regrettable one. It is clear that this company prioritizes profit over

We opened a service claim on our microwave on March 17, service tech came out and our Samsung microwave was junk and it was the door that has the motherboard that was defective. I was told it would take 10-15 weeks to get the door in, or we could take a $200 settlement to replace it. The microwave was $700 two years ago, granted it should have lasted longer than 2 yrs but this is why we have a home warranty. Surprise the part came early! BTW it was the wrong color and it didn't fix the damn problem. They had to order more parts and the correct color of the door. After calling and $#*!ing three times I demanded they refund my $100 deductible. They finally agreed, I still have no working microwave nor have my refund, but they did charge my card for the monthly fee. My recommendation is to find a different home warranty company. If you are buying a house and the seller is putting a year warranty on the house demand a different company... Do not use or let them use AHS!

This company is not a good company. They charge you $100.00 for someone to come out and they do not do what you ask. Some of the companies they use are subpar. I asked to cancel my policies and I had to go through 3 to 4 people to finally get them canceled because they kept stalling. Then the cancellation fees are like paying your next month premium. I felt like I was bound and gagged in the basement trying to get out. Keep your money. Go to a better company.

American Home Shield was fine for small to mid size service requests, but when our air conditioner died, we were on the hook for more than half the cost (all legal, of course, in the carefully worded contract).
My favorite is the "Administrative Fee" they charge at the time of cancellation. This allows the company to collect about a month's premium, with no service obligation).
We are now setting aside an amount equal to the monthly premium in a "Home Repairs" fund. We would NOT recommend American Home Shield.

My name is Jessica Farr. I have been a customer of AHS for almost 20 years. When it comes to replacing an item beyond repair, this company finds a way to get out of paying. I have a 22 year old condenser unit outside and the unit is beyond repair and needs to be replaced. AHS warranty company states it is my fault, the system mechanical failure is not normal wear and tear and I am responsible for replacing it. The company replaced the inner unit last year when it was beyond repair and I still had to pay almost 2500. 00 dollars. They wiggle out of most coverage and leave the customer to pay. I have paid in all of these years for a less than minimal return. I an disappointed, I would not recommend this company, run.

I have had American Home Shield on my last three homes. Always transferring from one to the next. Upon selling my last home, I found that I would be charged a 'Cancelation' Fee. Really? I will never recommend this company again. Read all the reviews before contracting with this company. It will save you money.

Gas hot water heater went out would not lite and was leaking water. Assigned contractor came out and submitted request to change out a gas water heater. AHS agreed to pay for new water heater and installation then told me my out of pocket was $1753.20 for stuff not covered, like new flex lines and a new p trap on a 1 in drain line. I replaced it all myself in two hours at a total cost of $662. New flex lines, $1.82 of PVC fitting and comparable hot water heater.

We had a drain problem in the kitchen sink that was pretty far away from the sink. They didn't want to pay for jet service what was about 700$. They say it is the maintenance. How the hell is maintenance something that I can't reach.The worst experience ever.We are cancelling our insurance.

Worst customer service. Every time you call them prepare to be on hold for 50-60 minutes, if you're lucky you wont get disconnected after being on hold that long and have to call back in and start all over like it did with me. 2 hours jut to get a call status.