AHS American Home Shield

Never use this company! They don't care about their customers at all! We have been using them for a couple of homes for several years, but when it came to the time of real need, they let us down multiple times and this last instance was the last straw for us. We are leaving them for good! What a ripoff they are!

My family member requested service. When a technician came out, he told my eldely aunt that her coil had a leak. He then charged her 300 dollars to put freon back in the unit with a leak additive. In two days all the freon leaked backed out. My aunt then called them and told them what happened. It's been over a 5 weeks in this Texas heat, and they haven't sent no-one out to fix the problem. My aunt has had to stay with family member because it is too hot for her tostay in the house. As of today still not fixed. Piss Poor service.

My house is a vacation property so hard to keep on top of everything.

A contractor referred by American Home Shield never showed. My neighbour was going to look after letting them in. This was not an emergency, so no big deal. After a few months, my neighbour advised they never showed up. AHS is taking the contractor's side when they lied and said they did show and nobody was home. Yeah, we know that. They are now refusing to refund my $100.00 because I took too long to get back to them and they believed the contactor when they said we refused to reply to their calls and emails. R&R Electic All-Stars Winter Park Florida. LIARS!

American home shield is a scam company I sent in my receipts to American home shield in January. I have still not received a check and every time I called them they informed me that I need to give them 21 more days. I told them it's been more than 30 days and I know they received my receipt because I got an email confirmation. They said they don't care that I need to give them 21 more days. After 10 days I called them back and was told I need to give them 21 more days. I wish they would just tell me we're never going to pay you so we can stop playing the games. I filed a grievance with the insurance board. I looked up American home shield and there are hundreds of complaints against them. Many for the same thing of never getting a check from them. Please use a different company

AHS needs to better for their customers by sending timely and qualified contactors to service our homes. We have record humidity temperatures. You earliest appointment is next Tuesday when I called this Tuesday morning. No excuses. That's the reason we have a contract with you. To provide quick and reliable service to help us continue with our daily lives. It is an absolute shame that we pay monthly and a service fee before we even talk to a live representative. Once, I reach a live representative to state my claim of homeschooling my children in a hot home. You still offer the same service date. Do BETTER! You should be equipped to handle urgent and emergency cases. You should have multiple contactors on hand. Also, please hire companies that are professional only. I can call a neighbor to take a look at our A/C. STOP CHEATING US! DO BETTER!

We had American Home Shield for 2 years we had them come out 13 times for HVAC system. Each time needed 2 pounds of freon just below what was required to fix the unit. They put 2 pounds of freon in at $110 pound and a $75 service fee. They paid $10 a pound so it cost me $275. The last time I had a personal HVAC repairman there and sure enough there guy come in said it was 2 lbs low then my guy checked it was 7 lbs low. There repairman abruptly left and we got a phone call about an hour later saying we violated the terms of our contract and they cancelled our contract and would send us a prorated refund

Every time I have a service request AHS gives me the run around for weeks trying to not repair/fix the problem. They lie when I call stating that the contractor never submitted their diagnosis. After I argue with them that the contractor did, they miraculously find the correct notes. They then say they have to wait for the authorization department. 3 weeks later and hours of calling they tell me they want to get a second opinion. It's now 3 weeks, they charged me another $106 service fee because they want to us a difference contractor, and still nothing has been fixed. This happens EVERY TIME I deal with them. I have filed a complaint with the BBB.

Avoid at all cost. American Home shield sent MS appliance service technician over to tell me exactly what I told them was the problem. MS didn't call me back to let me know when they were coming back with the part to fix my washer, I had to go through AHS to find out they needed to order the part and they said they will come in 4 days. I called MS appliance to validate, Mark was very rude. 4 days later, they said it will be another 5 days. After going back and forth with AHS, I canceled them. I had Sears home warranty for years, the companies they contract with are efficient and have better customer service. I never had to wait for more than 2 days for my appliances to be fixed. I only signed up with AHS coz I thought they were better but obviously I was wrong. I won't used AHS again. Sears is way better.

Have been attempting to resolve a broken A/C in the middle of summer. Called AHS to send out technician who spent less than 30 min after I told him I suspected the A/C Evap Coil was faulty. He technician from A-US A/C of Texas wrote in invoice the "customer wants to replace the coil". AHS "approved" the repair and I received a call from the Installation department. The gentleman (Chuck) proceeded to list all the service items I would be expected to cover above AHS. Items like pull a permit, insulate the 6 foot drain line, replace sediment Trap for gas line, replace Emergency drain pan, duct work and plenum modifications. Are you kidding me? I'm no fool but these are incredibly frivolous (BS) at best. I rated 1 star because you cannot do minus.

Terrible service, washer has been broken for over 3 months still not fixed, every time we call AHS we get a different rep that we repeat the story to them over and over again, they make promises and then nothing gets done about it. Even the tech they asked to come out to us, did a video call and did not even come out to see the washer and then when he did come out, he was terrible and did not fix the problem and then the tech told AHS that he replaced 2 parts which was a lie, no-one takes them seriously and that is why the washer is still broken 3 months later. I would not recommend AHS to anyone, unless you just want to pay and get no service. A total waste of money...

I've been with this company for over 20 years, I have four homes with them. Customer service is atrocious, most of the times they will not document that you ever called. They want you to abide by the contract like they themselves that are here to the contract

The indoor evaporator coil went out in home and American Home Shield failed to replace it because the contractor stated the unit was too small for my home. He stated that my home was 2,800 square feet when it's actually 1,300 square feet when you subtract the footage of the garage. The unit in 12 years and is the original unit for the home and I have been staying in my home for 3 year and the unit was running efficiently until a few days ago. After contacting them regarding the false information, the warranty company never bothered to verify the actual square footage and denied coverage because they simply didn't want to cover the repairs.

We were so dissatisfied with their service, charging extra for things we shouldn't have had to pay, and the coverage, for $75 a month, is terrible. When we tried to cancel and the rep hung up and said we were irate customers. Please, no one get this, they're awful!

My A/C has been out since May 19,2021. American Home Shield is the absolute worst. Only reason I have them is because my seller paid for them for 5 years. My compressor in my A/C unit has went out 3x in less than a year. Everybody they send out doesn't know why the compressor keeps going out. Instead of finding the root of the problem, all they keep doing is trying to replace the compressor. I HAVEN'T seen my newborn baby in over 3 weeks because of no A/C. My mother in law is on oxygen and has diabetes. Every time the unit goes out, we have to put her in a hotel. My fiancé, she has bad allergies and we have a newborn baby. This is really sad and nobody seems to understand. Everybody sounds scripted, "rest assure we will fix this". I've been promised call backs and haven't received any. I'm the one who has to keep calling. The temperature has reached 94 in my house. They just tell you anything to get you off the phone AND after all this they still want me to pay for refrigerant.

I had the service for over 2 years and only requested a job one time. That one job (a leaky pipe under my sink) was denied because it "isn't covered". They still charged me the $125 service call. The plan I have explicitly covered this item. Overall I spent $600+ over 24ish months with the company only to be denied. If you like shoveling money into a firepit and watching it burn definitely sign up for this service.

BTW - I found someone on thumbtack to fix the issue they denied for only $200.

I suppose when it works, it works; but when it doesn't, watch out. Had an ice maker repair, 4 weeks later and as many visits, it's still not resolved and AHS has been ZERO help. When you can get through (average wait thirty minutes) I have asked repeatedly for them to give me a different contractor who can get the job done. Nope. Asked to speak to a supervisor. Nope. Asked a supervisor to call me back. Nope. Asked to get transferred to the cancellation department. Nope. And now begins the undoubtedly uphill climb to cancel. Absolute garbage.

They charge you $100 to just talk to someone. The first time, it was a technicality and the garage door springs weren't covered, only the actual motor. Our icemaker stopped working, it has been 2 months and 6 repairman visits later and its still not working. Rather than to replace, they want to send another repairman out just in case. This is false advertising at its best. Oh, and in the 2 months that we have been without our ice maker, they are still taking their monthly fee out.

We recently bought a home in Massachusetts. We have bought homes before in various places, and have always bought AHS policies. We ne er had a problem before, but now they refuse to honor their contractual obligations. We tried to turn our air-conditioner on by thermostat control when the outside temperature reached higher temperatures. It failed to operate, so I called AHS to have it fixed. An HVAC Technician came performed tests, and determined that the unit needed to be replaced. AHS refuses to repair or replace the unit because the problem with the unit could be detected by an HVAC technician. Well, of course the problem could be detected using their test equipment! Buyer, beware! AHS is no longer a reputable company. I will terminate my policy with AHS, I will continue to post this review everywhere I can in hopes that AHS will lose market share and their business fails as it richly deserves.

Horrible customer service, why is it ever time you call it's a person not in the United States, it's a foreigner and you can't even understand what they are saying. It's like each person is reading out of the same book they reject everything you put in request for. Ever person they sent out are lackluster and liar. None of the numbers work you get sent back to the same site. [Thanking about canceling my service] and moving on.

I have had 4 requests so far and none have been covered because it's "not normal wear". They said the problem with my A/C was due to high heat, so it wasn't covered. They said I never cleaned my A/C and when I provided them the invoice from the cleaning, they said that didn't matter because it was the opinion of the company they sent that I had never cleaned it.

They will just slime out of everything. Save your money and put it toward any fixes you need. Don't waste on these guys.

For the past year, I have been having issues with my fridge. About every eight weeks, my fridge stops cooling or starts leaking water. AHS has sent several contractors out, and the problem is unresolved. Currently, the fridge temperature is 55. I have been a loyal customer of AHS since 2003...I am not renewing my contract.

Sadly Submitted,

Dr. Genothan Austin-Ohanenye

When my refrigerator died, it took AHS 5 weeks to replace it and that was after sending three technicians out. Then the freight company delivered it to my driveway but wouldn't install it. After many long, long phone waits, AHS finally told me I would have to find my own installer and they would pay me back.
Now my HVAC has a leak and they say to replace it requires modification, which is not covered by the warranty. They will pay $1300 - the total cost is over $6k. Absolute worst company ever.

Worst company ever! Their agent on the phone mentioned how inefficient the company is lol. The website is down; no manager is on-site. My notes from yesterday are not in the system, etc.
It is the worst experience I have ever had to call a company!