AHS American Home Shield

My AC in FL broke over 10 days ago and the repairman AHS sent won't return calls or texts and has not fixed the compressor so NO AC in Fl summer heat! AHS customer service line continually plays the message that wait times are over an hour and to please call back. I've concluded their tactic is to delay you over and over so they don't have to pay for the expensive AC compressor replacement. They hire unresponsive, low priced repairman, make you wait an hour or more to answer their call on their one customer service line and then give the excuse that due to Covid they are understaffed for their call line! I finally reached them and they said they couldn't comment because the repairman had not turned in the diagnosis yet... welcome to AHS and their miserable warranty coverage. Don't get fooled by their website ads... they are not a 5 star company... they don't even deserve 1 star.

According to our rental lease, (the condo we rented) had a clause that the tendency's would be responsible for paying AHS for repairs on certain appliances and paying the service fee.

We had an issue with our AC and between a period of 8 weeks, we had 4 different service men come out to attempt to fix it, and it took us contacting our property manager multiple times to get it handled. AHS would either not return our calls, charge us for never sending someone out or half fixing it and I'd have to call AGAIN.

We had the same issue with a washer that needed fix. We'd often go without a working appliance for months, because they didn't get back with us or the appliances would break shortly after getting fixed.

Bought a warranty plan and paid on it, when I finally needed to use it they found loop hole after loop hole to allow them to deny the claim, They are a complete scam, they steal your money and laugh at you on the phone.

6 months waiting to have wall oven fixed, they keep saying to wait for a part, after 6 months, I believe my oven won't get fixed or replaced as they claim they will.

I have called week after week to request to talk to a supervisor, supervisors are not available when you call, they have to be requested to call you back, good luck with that!

Two weeks and a dozen calls later, we STILL have not received our replacement hot water heater. The plumbing contractor is trying hard to help but AHS ordered the wrong water heater and it's been a week and the correct water heater still has not been ordered. Their customer service is a nightmare!

I have been with them for 10 years. They have become terrible to work with. I recommend you find a different company. I had a totally backed up kitchen sink for two weeks. They sent me two different plumbers who did not bring appropriate equipment and could not get my sink unclogged. I eventually had to hire someone to get the job done and pay him $500 and now they won't reimburse me.

I have spent endless hours on the phone and emailing with them during the two weeks we had no sink and afterward. Go elsewhere.

I would give them a 0 if I could.

I pay 5 month then my garage door spring brook the contractor they give me does not want to replace the broken spring and fix the issue (spring sold in Amazon website and replace the system is not covered) and recommend to replace the system for $1050. I called local guy will replace the system for $560.
Why I pay home insurance if they will not fix and I have to make 10 phone call and search where I can buy the broken spring and call local contractor to verify the price?

My husband and I were with them for six years. And in those years things do brake down and fall apart. Nothing out of the ordinary we had some leaky pipes, needed a new hot water tank. Our refrigerator died needed a new one. Washer broke down needed one of those. Also the element in our stove went bad. They replaced that. And a loose wire in our dish washer. We always paid our monthly payment to them on time in those six years. Then last week we get a letter saying are canceling us. My husband called wanting a reason they couldn't give one! My husband wanted to talk to a supervisor. There is no supervisor to talk to as least they couldn't find one! They love taking your money every month. But, they don't like giving their customers money to get things fixed you have to fight for it! I would go else where and by pass this Company. They are money hungry and don't put their customers first!

They take your money and provide nothing. My daughter's washing machine broke and the contractor cannot get the part, or provide a time line to get the part. She has been 5 weeks going to a laundromat. They offered to buy her out and give her $319. You can't get a washing machine for less than $600. She has paid AHS $71 a month for over a year and gets nothing for it. I will be canceling my contract if they ever call me back. Please don't waste your money for this service. Put your money in a savings account and hope you can fund your own repairs when needed. At least you can hire a reputable contractor who can complete the job on time.

In January 3rd 2021, I have made a request to repair my dishwasher, and till February 13 the dishwasher doesn't work properly due to their contractor who didn't fix the issue and the AHS parts department have sent me the wrong parts (The racks don't come out all the way out)
Now they don't wish to replace the parts and they are saying to me your request has been denied! Excuse me for what!?
I even requested to speak to a supervisor for many times their customer service agent promised to do so but I haven't heard from them and no one called me back

In most cases you end up paying more to put in a service request than you would paying the contractor yourself not to mention the cost of the premium. They were too incompetent to even find me a plumber and told me to find my own and still charged me a $100 service fee. Their reimbursement was far less than the total cost of the job and was even less than the service fee they charged. They refused to refund the service fee after admitting they had done absolutely nothing.
The majority of the time their customer service is extremely unhelpful and hours are wasted contacting them for no result.

DO NOT get a contract with American Home Shield; it is nearly impossible to cancel the contract. You cannot cancel the contract online and there is only one phone number to cancel your account. When you call this number, a representative asks you over and over why you are cancelling the contract; even if you do not give a reason, they will not go forward with the request to cancel the contract. If you are insistent with this representative that you want to cancel your contract, the representative says that they will connect you with the cancellation department as the representatives that answer that phone number do not have the authorization to cancel accounts, Then they return to the line and say that no one in the cancellation department is available so you are trapped in the contract.

Awful service they dont honor their contracts. Dont use! They Send vendors who don't carry the equipment they need to service the jobs, they do not have enough vendors to service the areas they claim to service. Customer service is rude, and the rip people off. RUN and don't use them.

DO NOT BUY AHS American Home Shield Home Warranty. You will waste time and money. They used to be a good company but now it is a shyster company scamming lots of unsuspecting home buyers. Just read BBB, trustpilot, Yelp, Facebook, Google reviews, it's a nightmare to have a legitimate claim taken care of. Dreadful customer service, horrible wait times, disconnections, no call backs, bogus diagnosis and claim denials. Nightmare of a company. NIGHTMARE! Trying to cancel your contract results in the same waste of time and money. The worst company on the planet. I don't know how they can be allowed to continue to operate. Shame on them. Disgusting thieves.

I purchased a home warranty on a property that i was not sure if i was going to keep after 6 months i sold the property and was charged a fee i was told that i was in a one year contract even though i specifically asked for monthly plan then i was told that if you cancel you have to pay a fee regardless of how you make your payments completely different than what i was told verbally.

I have a service request open with AHS for over a month and it is impossible to get anything done. They have the worst service providers in the industry who will charge you basically 90% or so as a charge what is not included as per the AHS contract and there is no escalation or SLA's from either companies. At this point I am about to cancel my service with them as its useless to pay them an annual plan cost when the service is pathetic.

Used them for years with mixed success, this last one call was pathetic. Called to repair or replace a bathroom faucet that was leaking. The issue was you couldn't unscrew the faucet to replace the "O" rings, the screw was stripped. They plumber came and said "Yep, it's stripped and I need to see what AHS will do about it". A few hours later AHS emailed me telling me the ticket was cleared (at $100) and I needed to take the faucet apart so the plumber could replace the "O" ring! That's what I needed the plumber for! To pull the faucet apart! When you call you end up speaking to a non-English speaking woman in Malaysia who you can't understand and can't understand you. A complete rip off!

STAY AWAY! DOES NOT GET ANY WORSE! No integrity. No customer service! Long hold times! Read all of the negative reviews & RUN! I wish I would have read them & avoided the waste of money and time. They sent out a contractor who was extremely rude. He never entered our property. I asked him to stop being rude & he just nastier & said I'm going to leave. Again he never entered the property & AHS assured me us we would not be charged. Two days later AHS sent an email that there is an outstanding service call fee? Really? After the rep assured us we would not be charged? DOESN'T GET ANY WORSE THAN THIS! STAY AWAY! Don't waste your money! Instead hire a trustworthy reliable locally owned appliance repair co.

The worst please stay away. They take weeks on end to fix things. They take your money but don't fix crap. They want to charge extra bc the tankless water heater is missing some piping so they can put a new one in. Please do not listen to there bull crap. Please do not purchase this or any warranties from this company. Please stay away. The worst.

Dryer and mircrowave repaired 45 days ago, of which are now having the exact same issue. AHS required me to pay another 100 each appliance to send someone out to fix the same thing. I have 5 policies with this company and will be canceling ALL of them at the end of this paid month. DO NOT...the call center agents hang up on you repeatedly when they do not know the answer and the entire company is useless. TERRIBLE. SCAM

1 star is too much for this review.
My AC broke on July 3rd... today is July 23rd they still did not fix AC. Horrible customer service, I had to pay $3500 for the compressor because they said they don't cover it. What is the purpose of the warranty when you have to pay even more than it cost... and 3 weeks later they still did not come to fix it. They outsource to contractors that you cannot reach, their mailbox is always full and they don't show up for appointments 5 times now, only promising that they will call, but they never do. Stay away from the company.

This is one of the worst companies I have ever had the experience of working with as a Realtor I purchased a home warranty for my clients. My buyer was unable to purchase the home. I requested a refund in April of 2021, and now it is June of 2020 and still no refund. I have called the company and requested the refund and I get told they are working it, I have had my account rep email the company as well and still no refund. They will not offer you any information and state that a supervisor will call you back but never does. I will never use this company ever again. It's really to bad this company is all about lies and keeping money that doesnt belong to them. As I am writing this review I am calling again, and if the issue is not resolved I will sue the company for my money back and make sure that they pay me for more than what I paid for the home warranty in the first place.

American Home Shield has been a frustrating, time consuming and expensive experience. I have been sent contractors who were unfamiliar and/or unable to work in my appliance brands, contractors who fraudulently marked jobs as "complete" when they NEVER scheduled and an appointment NOR did they do any assessment, contractors who refused to submit detailed diagnosis of my repair leading to limbo for months while AHS runs circles around their documentation procedures. Most customer service reps are located off shore in Trinidad or the Philippines and the call hold times are typically between 1-2 hours.
In the end, I've had to spend hours on multiple calls and ultimately pay out of pocket for both appliances AND repairs because of the terrible service procedures and customer service. Avoid this company!