AHS American Home Shield

Fairly bad experience. 1 out of 5 claims have been addressed over 8 months on a new home purchase.

The contractors they get are the generally the worst of the worst. Think lower trained skilled folks or others that could not be hired by a reputable service provider. My guess is these contractors don't like working as an AHS contractor and so put in little effort, or AHS does little work to vet their contractors. In either case, if you get a bad one they WILL NOT assign a new one to you without you paying another $75-100 request fee.

In two cases the contractor AHS assigned just refused to show up or do the basic inspection (and/or not call me back after reaching out to them 15 times). In another case the company is saying minor pre-existing conditions are not covered, even though during the sales process they will say they are. Another contractor just tried to leave the house without even telling me what was fixed and if it was fixed (which it wasn't). Another did "fix it" for it to not work the first time I tried it.

Sadly, when you call customer service they are not helpful. The contractors tell you upfront they service wont cover much. I feel they set this system up with poor contractors to take people's money without providing any service. The ONLY good experience has been the person that re-keyed the locks. He did an amazing job. The rest has been a waste of time (literally days of back and forth) and money.

This compa is hit or miss.
BE AWARE (Administration fee) CANCELLATION $100
It can take them months to approve or deny you.
You will be just arguing with vendors and Customer Service.
Cheap work for sure. Real Technicians do not recommend.

HOT WATER HEATER BROKE 3/7/18. AFTER NUMEROUS CALLS, AND RED TAPE REPLACEMENT WAS DONE 3/30/18. ALL THIS TIME I HAD NO HOT WATER AND NO ONE CARED. THEY PULLED OUT A CLAUSE IN THE CONTRACT FOR MODIFICATIONS AND I HAD TO PAY $493 TO THE CONTRACTOR BEFORE THE WORK COULD BE DONE. I CANCELLED ALL 3 CONTRACTS I HAD WITH THEM THE NEXT MORNING AND CONFIRMATION #S WERE GIVEN. AFTER STEADILY GETTING BILLS FOR THE LAST 4 MONTHS AND CALLING EACH TIME TODAY 7/17/18 I WAS TOLD, NO ONE HAD TAKEN CARE OF THE CANCELLATION. NOW I AM BEING TOLD IT WILL BE TAKEN CARE OF NOW BUT EACH ACCOUNT HAVE TO PAY A $40+ DOLLAR CANCELLATION FEE. THAT WILL NEVER HAPPEN! SO HELLO PORTFOLIO. AMERICAN HOME STEAL IS TERRIBLE AND THEY CAN KISS MY ENTIRE %&@.

Do not get scammed by this company. I had many properties on AHS. The customer service is terrible and they send bad suppliers to service. They go with the cheapest. Many of the reps do not understand English and they trap you with cancellation fees as well as do not elevate to someone that will respond to you. Been trying to get resolution for 4 months to no avail and finally just cancelled all properties. They charged my card today for a monthly charge today and said the fee would not be refunded. Thye also charged and early cancellation fee. On line insurance is hard to ssue but I am going to try as the plumber I brought out fix exactly what we said was the problem quickly but it cost me alot out of poscket that should have been covered if the company sent a skilled plumber. Lots of complaints on this company. Run from them!

I would give zero stars, but that's not an option. All of the other bad reviews pretty much sum up how horrible this company is, so I'll just add this: Based off of my experience, plus the other reviews, it's likely that AHS will deny your claim for repair or replacement, even if your contract states that repair/replacement is covered. If your situation is like mine, AHS will use an incompetent contractor that doesn't fix anything, then try to force you to pay more money out of pocket. If you have a bad experience with AHS, you should file a complaint with the Tennessee Office of Attorney General (AHS is based in TN), and also file a complaint with the Attorney General's Office of the state where you live. This should lead to an investigation so that AHS will not be able to inflict so much damage on its customers. The reason AHS gives such horrible service is because not enough people file complaints with the Attorney General.

We have used AHS for a while, and almost every experience has been the same. We requested service two weeks ago for a leaking dishwasher. The company contracted with American Home Shield contacted me three days later and advised me they didn't have an appointment time for two weeks. I advised of the urgency, and I was told that was the only option available. I contacted American home shield for alternatives none of them could help us any sooner. In the meantime, multiple cabinets have been completely saturated with water and are no longer usable. I saturate multiple beach towels daily, Trying to keep up with the water leaking. We were told. We were told why don't you turn off the water? Well, our dishwasher piping is welded into the water supply for the kitchen, so wholly shutting it off is not a good option. I have called nine times, requesting service, and was advised that I have to wait as they have no other contracted providers. I called multiple providers around town and was told they could send someone out today, but AHS said if I hired someone else, I would not be reimbursed. In addition, I was told that I would not receive a refund of my $75 fee if I hired my own company. So for anyone debating purchasing a home appliance warranty, don't expect prompt service or quality if you use AHS. The salespeople will tell you whatever you want to hear when trying to sell you the contract. So now we wait with five cabinets unusable, utterly saturated with water, waiting for someone to fix it.

I recently canceled my contract because of the very poor service I experienced from American Home Shield.

I called about a plumbing issue in my kitchen. While a contractor was selected, the contractor was scheduling over 10 days out. This was unacceptable as I need my kitchen to care for my disabled veteran husband. After contacting AHS again, another contractor was selected - from another city over an hour away, still scheduling several days before a visit could be made. After speaking with another AHS customer service representative, I explained, again, the importance of needed repairs. They escalated to dispatch BUT no one contacted me. I ended up contracting a licensed, bonded contractor and spent hundreds of dollars. I submitted receipts to AHS for reimbursement, because, I believe AHS was not doing their job in finding a repair contractor. A week later, a contractor contacted me, too little too late. And, an email denying my reimbursement!

I was so upset and subsequently upsetting my husband, I demanded reimbursement of my service call fee and canceled my contract demanding return of my yearly payment.

I truly believe the business practices are severely insufficient. I cannot believe how poorly the service is from such a "reputable" home warranty company.

They need to rethink their service philosophies.

American home shield is the biggest scam in the planet. When you sign up with one plan you trust their customer service they give you the monthly payment and saying you're in a platinum plan but they are they're putting back to shield gold. I requested it to open. The conversation was recorded. There is no recording. If you have any other choice do not choose American home shield we have a three properties with American home shield and we're going to call and cancel.
They are sending their companies that diagnosing at the scene one thing and sending to the insurance completely different thing and American home shield calls and says does not cover benefits. The company was sent is Pro price heating and cooling LLC. We requested for a second opinion with a company we want it AHS keeps telling us they're sending it on the portal but the we wanted their portal is not working. AHS SCAM. AHS customer service going out of their way to insult the customers. No wonder they are in Philippine. My next step would be to file a complaint on BBA.

IF I could i would have given them a ZERO star! This is the worst company, customer service, and will rip you off. We had a water heater and garage door break with in two weeks of each other. Plumber they sent out never returned calls and left us with no water heater. Here we are 1 month later and still no help from AHS for another plumber or cash out to buy our own water heater. Garage door spring broke and we disclosed this when claim was opened as well as to the door repair co. We were charged a fee $175 only to be told the spring was NOT covered. I am fighting to get refunded the $175 as both AHS and the garage repair company knew that it was a spring that was broken but took our money knowing that it was NOT covered. We have been paying into AHS for over 10yrs and this is the first claim we have ever done. AHS is a RIP OFF. Only bare min is covered
if that, they get you to pay the $175 knowing this. DONT WASTE YOUR MONEY ON AHS like we have!

Buyer Beware! This Company uses poorly rated network contractors that have questionable business practices. Once company assigns you one of their network contractors; Their motto seems to be "IT'S NOT OUR PROBLEM, IT'S YOURS!" Customer Service and Escalation Departments will not assist in issues with their network contractors. Bottom Line, Save your money; do not purchase contract from this company.

Our first years, repairs and contractors did ok work. We will actually use one of the contractors for our future repairs. This year the service has become extremely poor. For 2 different incidences, for which you pay a monthly premium and a deductible per incident, we were sent contractors that didn't know what they were doing. One had to call their boss and say I am here, now what do I do. He had to call and ask how to open the panel on the dishwasher. This was April 2021, we are now in August of 2021. Our dishwasher was not repaired, the part has been ordered, delivered, than maybe not delivered, than delayed and maybe October before it will be here. On top of that the contractor is out of business and they keep trying to contact him and send parts to him. After at least 15 calls in the last three weeks, with a different story coming from each representative, we were offered a cash out payment. It is at least $150 lower than what it would take to repair the dishwasher, but it has come down to our only option. We have now called to cancel our policy. All of the sudden there was an offer for our deductible fee back, but that was promptly withdrawn by the next person and we will now also be charged a $75 cancellation fee. And we had to buy and install our own dishwasher.

The don't cover what the say they will. Small issue with HVAC $500 bill and they refuse to pay since I didn't report it to them before having it fixed. Garbage company. Do not recommend.

The employees just read scripts. They don't listen. They don't care what your issue is. U can NEVER speak to a manager. It is like having NO coverage. When the contractors do show up over a month after your first call they don't know what they are doing. DO NOT WASTE YOUR MONEY on this HORRIBLE company

I seldom give a 1-star reviews to a company. But this American Home shield, if I can give negative star I would. This company is way no good. Better look for another company. You going to regret it for wasting your money and time with them. It happened when my washer was not working. I called them. There were 3 contractors came, all of them said that my washer cannot be repaired. They sent their diagnosis to them (American home shield) This company was trying their best to repair it so that they can save money and not spending more money for a new washer. It took 1 month for my washer to be replace. It was not fair on my part because they give me a check to buy a new washer but less than of what I bought of my washer. I bought my washer $800 plus. They said they will replace same item if they cannot fix it. They issue me a check worth of $501.99. Also, their service call fee is expensive. A $125 per call either your item is fix or not. As what I said you will regret it if you choose this company. Do not believe to those who give 5 stars.

I have been dealing with AHS for several months now, and my experience with their customer service team has been nothing short of frustrating.

I have been attempting to obtain reimbursement for my Air Conditioner (AC) invoice, which I submitted with all the necessary documentation. Despite repeated promises and assurances from their representatives, the process has been riddled with delays and inconsistencies.

Recently, a representative told me that my reimbursement request was approved and that I would receive a check within 14 business days. However, my hopes were dashed when I called last week, only to be asked to resend an invoice that my property manager had already sent months ago.

I complied promptly, even submitting an electronic copy of the invoice to clearly demonstrate that it had been fully paid. Yet, my numerous calls to inquire about the status of my reimbursement have yielded disappointing responses that have left me frustrated and concerned.

While I hope for a resolution, it is disheartening to see the lack of communication and transparency within AHS's customer service department. I believe it's essential to share this experience with others to shed light on the ongoing saga of my reimbursement.

I will continue to update this review to keep everyone informed about how this situation progresses. It's my hope that AHS takes this matter seriously and works towards improving their customer service to prevent others from facing similar frustrations.

Horrible service! You can't get ANY PERSON on the phone - all automated - which I HATE anyway. They get your money up front for the contract, then $75 every time you call. AND you have to pay your $75 BEFORE they will even open a service request. THEN they send a yahoo out that says - that can't be fixed (oh yes a stopper on a sink that isn't working CAN be fixed-you any reputable plumber CAN replace the stopper) OR AHS doesn't cover that OR I've never seen that brand before I don't think I can find parts. Then you never hear another word back from AHS OR the service contractor. I want to demand my $75 back but I can't get anyone on the phone! I don't know why realtors recommend them - they are a waste of everyone's money.

I am writing this review in hopes of saving others from making the same mistake that I made. If you are considering hiring a home warranty company do not make the mistake of hiring American Home Shield. My water heater went out over a week ago. I filed a claim and the next day American Home Shield withdrew the $125 service fee from my account. 8 days later and American Home Shield still has not hired a contractor to fix my water heater. Every day for the past four days I have requested that they authorize me to hire my own contractor. Every day they tell me that my request has been referred to "Contract Relations" and I will hear back from them within 24 hours. This has gone on for four days now and they still will not authorize me to hire my own contractor nor have they hired a contractor to come inspect my water heater. When I ask to speak with someone in Contract Relations they tell me that they do not have the ability to transfer my call to them. There is only one customer service number and it is a call center in the Philippines with people that barely speak English who are all reading from a script. They will not allow you to speak to a supervisor and there is literally no way to escalate your complaint. This company is a total scam, and completely unethical. They have taken my monthly fees and taken $125 from me for a service call, and could not care less that I have a 7 year old daughter that is having t take cold showers while they play games and drag their feet.

Run, don't walk, away from these thieves and scammers. They send over the worst scum/criminal contractors, tore up my closet looking for a slab leak - I did not want them to fix my leak because of the damage they did, I wanted to hire my own plumbers, but when I requested a cash out - you can forget it! AHS lies and says they never received the invoice from the plumbers regarding the slab leak. The plumbers assured me they did indeed send the invoice, not once, but several times. When you try and get a supervisor, good luck! They lie and lie and lie, and you never get a dime. I am a fairly new customer, and will be calling my credit card to complain and try to get my money back. BE SMART PEOPLE DO NOT EVEN THINK OF PAYING THESE SCUMBAGS 1 CENT. THESE REVIEWS TELL THE WHOLE STORY. How these criminals can still be in business is beyond me.

DO NOT I REPEAT DO NOT GET AMERICAN HOME SHIELD!
6 DAYS they wanted me to wait to get my A/c fixed in AZ in JULY! 116 degrees weather! My kids almost had a heat stroke! So i called emergency a/c to come out and they fixed it immediately. But American home shield will not help pay any of it! I've been living in the house for only 2 Months!

OUR 30 YEAR OLD DRYER NEEDED REPAIR/REPLACING. AHS WOULD NOT APPROVE PUCHASE OF A REPLACEMENT DRYER AND WE COULD NOT FIND THE NEEDED PARTS, SO THEY SENT US A CHECK FOR $10. YES TEN DOLLARS! THEN THEY CLOSED OUT THE INCIDENT REPORT AS IF THIS WOULD BE SATISFACTORY TO ANYONE ANYWHERE AT ANYTIME!. WELL, SMOKE WAS SPEWING FROM THE TOP OF MY HEAD! THIS COMPANY IS DANGEROUSLY INEPT, UNRELIABLE, CROOKED, LYING, STEALING AND NO GOOD! I IMMEDIATELY CANCELLED MY MEMBERSHIP AS THIS IS THE SECOND TIME THESE THIEVES GOT A HOLD OF MY HARD EARNED MONEY. SAVE A LITTLE EACH MONTH FOR SURPRISE REPAIRS AND YOU'RE WAY BETTER OFF THAN HAVING A RIP OFF WARRANTY FROM AMERICAN HOME SHIELD!

No hot water for a month until I got my own plumber. Their plumber not available for 8 days. Second time this happened. Took 90 minutes on hoild to reach customer service

Sure at anytime they can find someone to finally fit you in to a schedule but if you need timely, forget it unless it's a very inexpensive job that your $100 co pay will take care of. The switch on my dish washer went out. It took 11 weeks to get it fixed and 7-8 phone calls. I looked up the part they used as an excuse with the ultimate fake excuse COVID delays and could order off Amazon and have it in two days. When I read reviews on the Company website with 5 stars, I recognize names used in scam videos on YouTube. Alex, Jose, etc. You are calling a call center in India. We received our annual renewal and my wife without mentioning it sent a check along with the statement. Little did I know they ran our debit card number again and automatically pulled the money without consent. Our bank is paying us that back for Electronic fraud. I have requested refund for three weeks and no action as of yet on double payment. I wanted to cancel! Do not use a debit card like my wife did. Find a provider in the states with offices and call centers in the state. Those same people you call today about home coverage will be the same people who call you tomorrow on a scam call. That's how they get all information needed. We think they are legit but they only take it to the edge on some things. I have to give them one star to get out of this program but they don't deserve it.

Stay away from this company! They take your payments and co-pays promptly but service takes months! The serviceman came out right away and determined that our garbage disposal couldn't be fixed. It took MANY phone calls and 7 months to replace our garbage disposal and then they replaced it with the CHEAPEST one they could find not one that was comparable to what we had. Second issue we are still trying to resolve is payment to a contractor who came out to fix our furnace. The contractor followed every instruction AHS gave him and its been 6 months and he still hasn't been paid. I have spent hours (5 1/2 hrs) on the phone over the last 2 days trying to resolve this issue and its still not taken care of. We chose this company because the reviews we saw on their website were excellent but I truly think those reviews are plants. STAY AWAY FROM AMERICAN HOME SHIELD!