AHS American Home Shield

This company should change its name to American Home SHAM. I've was with American Home Shield for 3 years, but decided to leave because they are TERRIBLE and their contractors are totally unreliable. I submitted a request on 8/1 to a dryer serviced. It was asigned to Sears (ATL). I made an 6 different appointment w/Sears and each time they never showed. I requested the cash-out option through AHS, but they claim the Sears tech has to submit a report first. It's neen an absolute nightmare.

They are a deceptive, "REPAIR" company. No matter how long you wait, or call, or email, they will never pay to replace your broken item. Instead, they will tell you they have escalated your request, or that someone will call/email you in 24-48 hours, but you will never hear from them again. AND, to make matters worse, when you call AHS to find out what happened, someone will tell you "ma'am/sir, Im sorry. I have contacted the contractor and they will be calling you in 24-48 hrs. I have also escalated your request to our escalation department…"

STAY AWAY FROM THIS COMPANY!

I requested service on my tub 9*/9/20/15 and I dont have it repaired as of yet I am told they are ordering a part for it now how long does it take forJ &K plumging to get a part.

Every time I deal with this company, it is an entire procedure. My dishwasher was deemed to need to be replaced. I spoke with an American Home Shield rep, who gave me a cash-out number based on the old dishwasher I had. Ok, so far, everything is good. As per their instructions, I find a dishwasher I like, order it, pay for it myself out of pocket, get it professionally installed, and email them the invoice to the email they gave me. Moments later, I get a confirmation email that my invoice was received and I should expect my check within 21 business days. Ok, no problem. This was Feb. 7,2022. 21 business days pass and no surprise, surprise, no check. I call the company, am assured that they will look into what the delay is and if I could just be patient for another couple of days. Ok, no problem. A few more days later, still no check. I call again and ask to speak to a supervisor. Their supervisors always seem to be out to lunch. Anyway, I get told that they will escalate the issue and a supervisor will call me 24-48 hours later as per their protocol. So a week later (no call from a supervisor and no check), and I call back. That brings us to this Monday. The rep keeps telling me that they will escalate the issue, but finally does connect me to a supervisor, who tells me that she will also look into what the issue is and get back to me as soon as possible. She gave me the number to her direct line. Ok, we hang up. She calls back a couple of minutes later saying that they've already issued the checks last year and in January. I bought the house in October so last year was for previous owners. In January, the check was for my oven (which was also a long project to get reimbursed). I explained to her that this was for a dishwasher and invoice was only sent Feb 7 so how could they have reimbursed me for it in January? Anyway, don't hear back from her yesterday. Called her back on her direct line today, left a message and no call back. Their business is fraud!

06/ 24/ 22 we started our claim water in floor ac vents and after paying for second opinions, sending us plumbers when we clearly stated was an ac issues, a trusted AC company came and left us a copy of the diagnosis coil inside furnace needs to be replaced DUE TO WEAR and TEAR American home shield denied the claim on 08/15/22 stating is not a normal wear and tear?! A coil is inside a furnace how can we possible bend it, it is old and they said no we live in Las Vegas and after all this they just said no. Customer Service is oversees nobody cares they hung on on you we have spent hours and hours trying to resolve this, they said a Supervisor will call you, that is not truth nobody cares they first lost the diagnose for 2 weeks we needed to all contractor to re send it and first they said they needed to see the words "due to wear and tear" now they have it and they said no it is not a "Normal" wear and tear common due yourself a favor never do business with this company water has been staggering in my vents for a this time I even have respiratory problems they do not care Stay Away worst company Ever for real.If you need to see paperwork I am willing to show it

First, I want to cancel my plan effective immediately after this month. The customer service has been horrendous since I've been dealing with AHS. It was something I just dealt with due to the fact I needed service requests, but I have reached my last straw with them.

I have called repeatedly since Saturday, and have not got any help at all. My house has been 88 degrees upstairs and 85 degrees downstairs, and I placed a work order online on Sunday and even after they advertise 24/7 emergency help A-USA air conditioning was not available. I called about 10 times today to schedule service/get a recall done from my LAST SERVICE THAT WAS NEVER REPAIRED, just to be told that my 30 day period was up on the 20th yesterday so I would have to pay another $75 even though the issue was never fixed. How can that be fair if I scheduled yesterday AND called just to be hung up on yesterday. Today, I tried to escalate the call today twice just to be hung up on the first time, and still charged the service fee the 2nd time.

Also, the vendors suggested are not available until July 1st, so they are basically asking me to burn up until then. Does nobody understand the urgency of an emergency? Either way I am completely sick of AHS, the crappy vendors you assign, and the extremely insensitive and unhelpful customer service. I will be much more happy to go spend my money with a company that actually cares to take care of their customer in a timely manner, and doesn't charge for issues that were never fixed.

I have had multiple claims over the 2 years I had AHS and every encounter has been "over-the-top" terrible. Customer Service reps strictly follow their "scripts" and don't listen to the logic of your particular issue, escalation to an "on shore" representative does not exist, and their contractors are often incompetent, necessitating a second opinion.

Contractors have also misdiagnosed problems that meant the repair was not covered under the terms of the policy (assumedly, so they could charge me more for the uncovered repair). When I brought in my own contractor, my suspicions were verified, but AHS would not reconsider their findings because I didn't use THEIR contractor(s) for the second opinion.

Also had a contractor that wouldn't fix the open ductwork in my attic until October because he said it was too hot in the attic in July when the repair was needed. (Avg. Daily temps where I live is 100+ degrees in July.). Wait till October for air conditioning with these temps? Really? Learned from an honest contractor that this is a well-thought out plan by the contractors to shift peak business to the non-peak months so the tech staff has year-round work. Getting referrals from AHS is desired, but evidently only desired by these contractors in the off-season.

If you ever opt for their cash-out for a repair, so you can use your own contractor and/or replacement choice, you're offered penny's on the dollar! If this is the amount paid by AHS to their contractors for work, I understand why the previous issues prevail.

Bottom line, run, don't walk away from American Home Shield for your home warranty needs. Life's too short for that amount of stress and frustration!

Overseas, difficult to understand, will talk loudly over you and threaten to hang up to keep you, ignore your attempts to cancel, impossible to quit subscription, now threatening to send me to collections. I SOLD MY HOME IN CALIFORNIA WHERE I HAD THE WARRANTY, MOVED TO COLORADO, AND STILL THEY WON'T LET ME CANCEL MY PLAN. And I believe they've targeted my phone number to leave me on hold indefinitely, when I do still try to call in to cancel AGAIN when they send me threatening emails, so I never get to speak to anyone now. DO NOT PURCHASE AN AHS PLAN UNLESS YOU PLAN TO PAY IT FOREVER. Also, while there were a couple of times that they covered small things without pushback, the people they contract with seem to be sub-par. One guy was good, but several others not so great, and they give you NO SAY IN WHO YOUR CONTRACTOR IS. What you save is little in the long run, if anything at all. You spend WAY MORE IN YOUR TIME - WHICH YOU SHOULD VALUE MORE than the savings is worth (with calls to "customer service" only to refuse, pushback or deny requests, frustrating you even more. It's not worth it. Do you research on local contractors, pick ones yourself with good reputations, and be cognizant of the wear and tear on your appliances, maintaininbg where you're able. A MUCH BETTER APPROACH. Keep filters replaced regularly, if something seems off on a control panel, don't find a work around or press it 8 more times until it registers, call someone of quality asap that you've vetted yourself. You'll be MUCH BETTER OFF!

No one calls me i ask for my service fee and i canceledl my policy. Please check all their contrator reviews before... they are three star rated?

Bottom of the barrel contractors, horrible customer service and they choose not to answer the phone when you are trying to cancel the contract.

One call for plumbing issues. Another call months later for electrical issues. Out $85 each time, and that's it. Don't bother with this scam.

American Home Shield is the worst home warranty company. Don't buy their warranty when you buy a house! We bought the Shield Complete and the list of things they cover looked like it would be a good deal. First off, you'll pay $75-$100 every time you call to have service even before they know what is wrong. I had two plumbing issues - the first one two days after we moved and the plumber came out. He couldn't fix it and said he'd submit the work order to AHS. AHS wouldn't cover it so we had to pay the plumber $675. They have so many loopholes and some of them are so vague that they will quote you a section and say it applies. Then we had someone from AHS call and tell us our policy #, address and our plumbing issue and told us to call back the company- that our policy covered the plumbing issue. I was basically called a liar when I called the customer service and the call didn't end well. I should have cancelled the first week and then I would have recouped most of my $675 but I didn't thinking - well, they'll cover some other issues. So... after Thanksgiving guests left we had a stopped up toilet. I looked at the policy - they cover the toilet, replacing the wax ring, and stoppages. I called, paid the $75 service fee and the plumber again couldn't fix it in the 25 minutes he was here. The plumber submitted the work order to have the toilet pulled and snaked and AHS gave me the run around for over a week. I waited for a plumber until 9 p.m. when I was given a new dispatch order. Plumber was No Show! AHS had cancelled the appointment and the next day told me it wasn't going to cover pulling the toilet. They sited two areas of their EXCLUSIONS but neither spelled out that they wouldn't cover it. I argued with 3 customer service people and finally cancelled. I got this worthless warranty on Aug. 2,21 and I'm getting back less than half of the $675. If we have another toilet paper shortage, save this warranty for use because it isn't worth anything else. Don't buy AHS- it's worthless!

I GOT SUCKERED INTO A MAINTENANCE CONTRACT WITH THIS COMPANY BY THEIR FANCY TV COMMERCIALS. AFTER PAYING MONTHLY CONTRACT FEES FOR TWO YEARS I GOT A LEAKY KITCHEN SINK DRAIN. I CALLED THEM AND WAITED ON HOLD TILL I GAVE UP. I THEN WENT ON LINE AND PUT IN FOR A SERVICE CALL. THE CLOSEST THING ON LINE FOR A LEAKY DRAIN WAS FAUCET. I PUT IN MY REQUEST AND PAID THE $100 SERVICE CALL COPAY FEE. THREE DAYS LATER THEY SENT A COMPANY CALLED JUDIAH PLUMBING SFO BAY AREA ( AVOID THIS COMPANY ALSO). THE GUY TOOK PICTURES AND LEFT. AFTER WAITING TWO MORE DAYS I CALLED TO ASK AHS WHAT IS GOING ON. THEY TOLD ME THE CASE WAS CLOSED BECAUSE IT WAS NOT NORMAL WEAR AND TEAR. AFTER MUCH CONVERSATION I FOUND OUT THE PLUMBING GUY TOLD THEM THAT A HOT WATER HEATER DAMAGED THE DRAIN WHEN IN REALITY THE DRAIN IS 35 YEARS OLD THE THE METAL RUSTED OUT. AHS REFUSED TO REFUND THE $100 AND OR SEND OUT ANOTHER COMPETENT COMPANY TO FIX IT. I WENT AROUND AND AROUND WITH AHS AGAIN AND FINALLY I JUST CALLED A LOCAL PLUMBER WHO CAME AND FIX IT FOR $149 PARTS AND LABOR. TOOK THEM 45 MINS. I AM CANCELLING THE AHS CONTRACT NEXT MONTH WHEN THE CONTRACT RENEWS. I WASTED THOUSANDS OF DOLLARS ON THIS COMPANY. I SHOULD HAVE CHECKED THEIR RATINGS BEFORE PURCHASING.

Incompetent frauds. Taking money and finding every excuse to deny claims. You are "covered", but not COVERED.

You will never speak to anyone who can do anything. Phone calls go directly overseas. This company doesn't respond and even yelled at a vendor.

This is a complaint about American Home Shield (AHS). I have had several plumbing problems. In each case, AHS has sent out plumbers from Plumbers Incorporated, a company in Riverside. The technician from Plumbers, Inc will diagnose the problem, and then no one gets back to me. When I call, there is always some sort of excuse: "We needed to get authorization" is a common one. The left hand does not know what the right is doing. When I call, the AHS phone service operators have no idea what Plumbers Inc doing. The people on the phone at Plumbers, Inc clearly do not want to give good service. Recently AHS arranged for a technician from Plumbers Incorporated to come to my house on 1/14/22 to look at a toilet that was leaking at the base. He made the diagnosis, took my $75 from my credit card as the service fee, and said he would need to get the parts. I received a phone call on 1/15/22 which stated he'd return on 1/16. He never came or called. And yet the job is listed as "Completed" on the AHS website. I called Plumbers Incorporated. They said "Of course he can't come. That's a Sunday. We don't work then." Then why was I told he'd come then? No call or email since then. I finally called Plumber's Incorporated yesterday; no one picked up in any of the several times I called.
I then called AHS. The person on the phone was barely comprehensible.
AHS schtick is to blame everything on the subcontracted technician and pretend that this is the problem.
They have no desire to give good service.
Both AHS and Plumbers Inc give you the runaround. A toilet needs to be fixed IMMEDIATELY. Plumbers Inc needs to go out of business. And then, nothing. No phone call from Plumbers Inc. Today is 1/26 and nothing.

I own a second home and decided to use American Home Shield to help avoid major costs of system/appliance breakdowns and also to protect me from being price gauged by contractors when they see out of state tags on my vehicle. Well. That was a mistake... Last year my AC system stopped working and the circuit breaker kept popping. I called ahs, they dispatched the first contractor who diagnosed the problem, replaced a capacitor which seemed to work until the two months later when we arrived and the house was over 90 degrees. We immediately contacted ahs who once again wanted another $133 service fee because this repair was one day beyond the 60 day warranty. After several escalations they agreed to waive the fee. Sent the same contractor again who diagnosed the problem as a bad compressor... he explained that ahs would be responsible to replace the compressor but the air handler would be my responsibility. That was fine... the terms of the agreement were understood however, ahs refused to pay for the compressor and wanted another contractor to come and assess the situation which took almost a week... due to the extreme heat we were unable to stay in the home, had to rent a motel room... and was only reimbursed for one day by ahs... once the new contractor was assigned, he rewired some stuff in the compressor and modified some compacitors to make the system work. This lasted for only one month then the circuit breaker blew again... the second contractor came back and this time told me the circuit breaker was bad so he replaced it with an oversized breaker... The system immediately began to freeze up and he said to remove the filter. Net net. The system/compressor was no good. The gas was low but the contractor never did any diagnostics. Just patches. I finally sought out a qualified AC company, they confirmed the freon and oversized breaker were both mistakes... I purchased a new system and fired ahs. They are not worth the money. They are in business to make money which means patch not replace. The solutions were not comprehensive or safe... they are not good. Run away!

AHS; is definitely not worth purchasing, the contractors they use are the lowest rated and absolutely will upsell any issues. The services they actually cover are typically handyman or diy (you tube help) fixes. Anything above that you will get the run around and the representative "escalates the concern" then quotes the contract, (which is very wordy and misleading), rep states its not covered, but by the way, the contractor will fix it for x amount of thousands of dollars. By the way i has the highest plan.

I called TO CANCEL, that is a NIGHTMARE in it self. You will have to leave your number for a call back, than 30-40mins later a call back from someone who asks for all your info and they transfer you, because of course its a different dept that takes care of that. Transfers -then the connection is horrible & disconnects (or they hang up) before you can actually cancel. Any reps you get on the phone continue to say i have to be transfered to the retention dept and it disconnects.

Once you finally get a rep in the "correct dept", give all your info again, they will keep you on the phone FOR OVER 1 HOUR and constantly put you on hold, OH someone in the
"cash out dept" has to input some phantom numbers in a phantom system for processing, lol, you have to laugh, finally CHARGES A FEE TO CANCEL

Biggest scam of a company I have ever come across. Save yourself the time and money by not using this "company".

In August 2021, I contacted AHS to file a claim on a leaking water heater. They opened a service request and it had a "pending" label for over a month. I called and got the poor customer service hold line. Finally, they said they would give approval for an outside contractor in my case as no one was available from them. I found an outside contractor, but COVID and lack of workmen delayed their service trip. I finally got an appointment. I went back to file the paperwork on my choice of contractor and AHS had deleted my service request! So I had to start all over and pay another $100 fee. By now it is December 2021. I refiled and they once again sent me the notice that I was approved for an outside contractor. So I got an estimate from the same one I had hoped to use before. When I sent the estimate along with the info they required me to file, they responded by sending me two of THEIR approved contractor, who both called for me to make an appointment! That would be another $100 dollars and I already had an estimate from one they said was approved who could do the work in a day! I still have not resolved this. I called them today (1-21-2022) and pointed out the mistake they had made. They said they would have to check with their "boss" and would call me back in 15 min. That was about 8 hours ago. I am tired of having a water heater that has to have pans under it and wondering when it is going to just quit completely. This is lousy customer service all around, and I cannot recommend this expensive company that does not even know what it is doing. Every time I call I get a different customer service rep and I have to give all my information all over again! At this point I have paid 3 times for someone to come out and they just keep starting me all over. I am done!

Prompt call to schedule appointment, the company was on time, the repairman was courteous and kind. Repair was done quickly and efficiently.

The Technician was very reliable and showed up when he said he would. He was very pleasant and professional and made the repairs very quickly.

Contractor contacted me the next morning, came out that day, ordered the part and installed it the next day.

Absolute SCAM. Took hundreds of dollars. Falsified documents. Allowed my family to suffer. DONT BUY!