AHS American Home Shield

I have used HSA home warranty for 13 yrs in St Louis and had A&E come to our home for repairs time and time again with no issues. We moved to FL 2 yrs ago and need repair on our fridge. We called HSA, which contracted A&E to fix it. The repair man came on Jan 16,2021, diagnosed the issue and ordered the parts. They scheduled a revisit on Jan 29 to install, which they never came and never called. They also said on their system that we were not home. This is a total lie. I have a disabled husband and we are home ALL THE TIME. We called several times after the visit window ( 11a - 2pm) and were told they were on the way. At 6:30pm the agent apologized saying that there were no more agents in our area. Rescheduled for Feb 5 (sorry this is our next apt), to which they did the same thing. Never came and never called. Again for Feb 12. Again for Feb. 19 - which should be an apt tomorrow, but when I called today to confirm, I was told that no agent will be in this area and that the next apt is March 1. HSA will not send another vendor because the parts are from Sears. A&E keeps playing schedule games with me. So, as a consumer, I am completely screwed because I cannot get another vendor to come to install the parts and I am without a fridge for over a month now. Mind you, when the monthly draft is due, HSA happily takes the money out of my account. When I schedule a service call, HSA requires a pre payment. What is a consumer to do? My kids told me not to write a review because I could "sound like a Karen". What does A&E care? They will get paid regardless of when they come. Tomorrow or next month. What does HSA care? They get my monthly payment. And you know what? If I decide to cancel my insurance, They will not miss my $600/yr premium AND I will have to start from scratch. So there it is my friends... A sad story of a broken refrigerator and a broken-hearted house wife who just wants people to do their freaking JOB!

My water heater suddenly not working on Saturday morning. I called AHS. AHS assigned Drainco Plumbing and I paid $75 services call. I waited. Nobody call me. I called Drainco many times, nobody answer. I check consumer reviews. Drainco has very bad reviews (1 star). I called AHS on Monday. AHS assigned another plumber call Plumbers Inc. Again I have to call them to get an appointment. They also have very bad reviews. The plumber came out on Tuesday. With less than 2 min. He said my water heater is missing couple parts and it needs to be replaced. The cost is $2350 (I know it should not cost more than $1000, because I did it in another house). He doesn't think AHS will cover the replacement and he will report it to AHS. Then he left. I called AHS. AHS said since you have missing parts, the insurance won't cover. You only have 2 choices, either pay the $2350 to Plumbers Inc to replace it or AHS will assign another plumber to inspect it, but I will be charged another $75 service call again if the 2nd plumber say the same thing as the first plumber. I said I don't trust AHS plumbers any more. I feel this is a scam. AHS plumbers will make up a reason that the insurance won't cover so they can charge the customer more money and AHS is happy they do that so that AHS don't have to pay for the service. If I ask for an 2nd plumber, he will say the same thing and I'll pay another $75. So I call up couple other plumbers, both of them said there is no missing parts, it is just the ignition part need to be replaced, but since water heater is very cheap now. It is cheaper to replace the whole unit than fix it. One plumber quoted me only $950. I went with him. He replaced it with coupe hours. I tried to talk to AHS to get back my $950+$75. Their response is it is not covered by the insurance (even on the contract said water heater is fully covered). Therefore I believe AHS is a scam. I'll tell all my friends don't buy their insurance. It is waste of money.

American Home Shield
We called to report our HVAC system was not working on 7.4.23. Cool Factory was dispatched on 7.6.23. The technician added freon to a system with a suspected leak. He also stated that the system was old and needed to be replaced. He said that he would put that in his report but did not do it. Adding freon to a leaky unit is not recommended by most reputable technicians. He did not check for other problems in a 29 year old system. It worked for a few days and failed again on 7.14.23 and Cool Factory was dispatched again to fix the problem. The same technician arrived on 7.18.23 against my request. He began checking with Mrs. Pharr observing him. He again stated that the system was old and needed replacement. She started recording because of her lack of knowledge of what he was doing. She informed him that was only for her records for future reference. He became agitated, reported this to his company and left without completing any type of diagnosis.
The next company to come out was United Air Temp. Their tech did a thorough inspection and stated the damage was due to a power surge. If this was true, it would have been visible to the first tech and he would not be able to charge the system because it wouldn't run. He turned in his report and AHS denied our claim.
We protested and AHS sent out a third technician from NOVA HVAC to diagnose. He saw that the compressor was locked up due to age and reported the system should be replaced.
AHS only offered us only a $500 trade in credit and a minimal discounted HVAC purchase price. This is far from their ads stating they will replace if it can't be repaired.
We're 20 year customers of this company and need to report them for their misleading ads and for ripping off their customers. There commercials state repair or replace if not repairable with no listed disclaimers visible.

STAY AWAY FROM THIS COMPANY AS IT'S A RIPOFF!

My refrigerator started acting up. I tried to reach a human being. It was extremely time-consuming. It took 3 days of calling to get to a real person. Prior to that, I tried using the online service to file a claim, but was notified that my policy had expired. This wasn't accurate. Less than a month before the call, AHS had extracted money from my bank account. After speaking to a human, I received a confirmation code and was told that in 48 hours I'd be contacted by a repair provider. 48 minutes before the 48 hours was to be reached, an AHS representative called to explain that AHS had not received a return call from their "vetted and approved" repair service. I stated that I knew a service provider that I new was not more than 10 minutes from my house, that was professional, competent, and honest. The representative told me that unless the provider was vetted, that they couldn't authorize a repair. I responded that their corporate policy wasn't a "me" problem, and that the corporate vetting procedure didn't seem to be very effective. The representative told me that my preferred repairman could service the appliance if I'd pay them, then submit my invoice to AHS for reimbursement. I asked how long it would take to be reimbursed by AHS and was told it would take between 14-21 days. I told the representative that 14-21 days was unacceptably long and fell outside of my acceptable guidelines for timely reimbursement. RECOMMENDATION: you'll receive more benefit from your money by using it to line bird cages. AHS counts on policy holders cancelling their coverage. They make their money on those who do so. Stay far, FAR away from American Home Shield and be all the happier knowing that the negative reviews are accurate, and have saved you a significant degree of frustration, money, and peace of mind!

I canceled my account, but they continued to charge me. I am owed nearly $300.00 and can't get them to refund my money.

I have had this policy since Dec. Of 2020. This is my fourth plumbing issue. The first two in March of 2021 they sent a plumber from Norco, CA which is over 260 miles from where I live in Bishop, CA. The plumbers only came up this way once a week. They fixed the first issue the first visit. The second issue in late March took them 3 visits or weeks and they still did not fix the problem. It was for a clogged kitchen sink. I ended up calling a local roto rooter company and they fixed it in 15 minutes. The 3rd time was in May of 2022. AHS sent a plumber from Mammoth CA which is only 1/2 away. He fixed it with no problem. It was a pipe leak under the kitchen sink. Yesterday, I requested service again this time for a pipe leak by the toilette. I looked on AHS to see the status of my request. It said there was a problem, so I text the company for help. The girl I chatted with said she would expedite the request and someone would call me back within 4 hrs. No one did. I called them and learned that they do not have a plumber in this area and they would send me an email as to what I should do to contact a plumber directly. They started to give me a list of plumbers I cannot contact. One being Dean's plumbing here in Bishop. I still have not received the email with the list of plumbers I cannot use. However, they did request payment of the fee from my back without making sure I can use the insurance. I am on hold trying to call them back as I type this. I will not be renewing the service in the fall. I guess if you live in a large metropolitan area it would easier to find venders. Sorry for ranting but I am very frustrated right now.

Your American Home Shield Membership
Your contract will be up for renewal on Nov. 23,2022.

I think this is the 3rd time now in just a few months that our refrigerator's water dispenser stopped working. AHS has sent out contractors-- I won't even discuss the previous issues, but this time, I called the main number and could not get in contact with a human being! No matter how many times I said
"representative", it just kept ignoring me (i found out about an hour after all this bulls--- that the magic word is "agent." If you say representative or anything else, it will ignore you!

So I finally chose the option for someone to call me (when it finally gave that option, at least 15 minutes after holding!), and kept waiting for at least another 20 minutes. I stepped away literally for maybe 20 seconds to let my dog out of her crate, but could hear the "hold music" continuing. When I came back and looked at my phone, there was a sudden missed call from AHS! Meaning, since I had my phone on speaker and never heard any beeps, the way I would have if another call was coming through, that someone basically just called and hung up! So I cancelled the service request online and it said it will take 48 hours to get my refund. I'm still on hold and it is now 5:03 pm. I have been trying to get in contact with AHS since 3:43 pm. THIS IS A SCAM! If I ever get to talk to someone and AHS does not make this right and PROPERLY FIX MY REFRIGERATOR without charging me, I am immediately cancelling and will ensure that my best friend, who is a customer too, will cancel as well! What a terrible business! These are the kind of businesses whose executives are all going straight to hell and I cannot wait for such a day so I can rejoice!

Buyers Beware! This company is a big scam and needs to be investigated and taken down considering all the horrible business practices it does to all of its customers. Our washer machine broke down over a month ago and American Home shield (AHS) sent A&E Factory Service contractor on 7/10/21 contract # ******* & contract # ******* on 7/25/21 to fix our washer machine but due to the age of the washer unit, the parts could not be found or ordered and according to AHS policy they will be required to replace the washer machine. AHS did not do so and their excuse was we did not receive the diagnostic report from A&E Factory Service. I called A&E Factory Service many times and asked them to please email AHS and send a copy to myself which they did but up to today 8/14/21, AHS still denies of not receiving the report and will not accept the diagnostic report copy I received from A&E Factory Service. So AHS sends another contractor which now says it may take 1-2 weeks for the part to arrive and may take longer if they find other issues. Our washer is still not repaired and this issue has been dragged on for over a month and a half for a family who has to manage a disabled bed bound adult person living with MS and requires this washer machine every few days. We have constantly made AHS reps and their contractors aware of our situation but they do absolutely nothing about this issue. Is this how a company should treat its paying customers? This is called customer abuse.
Furthermore AHS Representatives delete reports/notes from their customers portals to hide evidence from being audited for legal issues. For instance they have deleted 2 other additional contractors besides A&E Factory Service who canceled and did not show up during this past 1.5 months of waiting. It is obvious American Home Shield's main objective is to maximize profit and to be in absolute disregard towards its paying customers. It is a shame that so many customers have suffered and not a whole lot has been or can be done against this company.

I requested AC service on May 19th and the contractor came around 25th but said they needed to speak with AHS to determine what and how the work can be done. Since then Ive been waiting, calling and texting to get an update. AHS did send me a letter 2 weeks later stating that the access needed to repair the AC wont be covered. Well, I didn't want to argue, all I want is to get my AC fixed asap, even it will be out-of-pocket. I passed this info to both AHS and contractor and was told that they will work on it to get me a ballpark cost and timeline. Another week past by and I found out that the contractor has been lying all this time. They were supposed to meet with the HOA but never showed up and they twisted the story saying that they couldn't get a hold of the HOA to get an instruction as to where to mount the replacement freon line. HOA confirmed that they have been waiting for the contractor to come in but as of today, no one showed up. Well, its June 14th, almost an entire month without AC and my folks are seniors who have various types of health issues. AHS failed their customers big time for assigning such a dishonest contractor and failed to offer any solutions. I paid the service call fee for nothing but wasted one month without AC. You cant live in Texas in the summer without AC in your house, I'm calling someone else for service and canceling my plan with AHS.

I have been an American Home Shield customer for almost 14 years. A service call was $15 or $20 when I started; now, it's $75 per service call. Over the last 6 six, AHS has gotten worse by contracting with the worse of, the worse for service. These types of businesses would go out of business if not for AHS, paying little to nothing for their service.
Now AHS has contracted out its customer service to some Asian country. When you call, you're treated as if you are lying, misinformed, hung up on, etc. For example, I had a problem with my exhaust fan, and the technician said he doesn't work on these. Contact AHS and told them it was a humidifier, but it wasn't. He didn't want to go into the attic. And AHS went with what the technician stated, even though I told the person on the line that I had the instruction in my hand and that the exhaust fan is not a humidifier. Needless to say, I had to hire someone off Yelp to repair the exhaust fan for $ 345, and AHS kept my $75.
I had a problem with my water pressure and hot water temperature. After calling AHS a total of 7 and then asking for a manager or supervisor, I was informed that none was available because they answer calls as well. No one updated the log to list my problems, how many times I called, or that the company did not respond to AHS calls or my calls. After six weeks of going back and forth with AHS, I hired a plumber to fix the problem for $871. Four weeks later, a supervisor called to follow up on my request to speak to a supervisor from five weeks ago.
Today I called AHS to repair a socket that the Verizon technician suggested changing. The socket is child protected; however, the socket is frozen, meaning the shield prevents the use of the socket. Not seeing an email, I called AHS back about an hour later and was informed that they could not locate a company to send out. However, AHS took my money, so I guess I'll search Yelp for an electrician and have the job done in a day or two. In the meantime, I will be searching for a new warranty company.

I had a policy with them and when it comes to cancelation they charge u extra for no reason be careful

Don't waste your money, unless you want nothing but headaches, poor or no service and deal with a call center in the Phillipines!

This is the 2nd vendor I have dealt with that is trying to rip me off and American Home Shield does nothing! Since Christmas 12/17 I have had leaks/broken pipes in my drainage and toilet. The vendor contacted me immediately and was here but continually tried to convince me that I need to repipe my entire house! The problem wasn't his focus. Getting me to pay him $1400 was for a leaking pipe in my laundry drainage. He wasn't listening to the 2 issues I had. He never explained anything. Again his focus was on a pending doom of a plumbing issue. I contacted my home owners insurance and they sent a claims adjuster. This took 2 more weeks and I never heard a word from him except the day the adjuster was to arrive and he was "worried" and wondered what the adjuster said.(the adjuster and 2 other professionals shook their head because of the blatant lies and price gouging!) I called him after the findings and he has not responded and American Home Shield has done NOTHING to follow up with what is REALLY GOING ON. I have had 2 other professionals here and there are 2 broken pipes that need repaired due to age. Each time I call AHS the hold time is an hour for customer service. All they do is follow their script. I am going to CANCEL AHS! I do not know why I am paying them. I have wanted approval to hire another vendor and they are avoiding the situation because rip off plumber isn't responding to them either. What a joke. You buy this "insurance" and it is money down the drain. I thought it was a fluke when the furnace repair company was trying to rip me off and AHS. They don't know what is going on with their contract labor. They only want your money.

American Home Shield or AHS is a Premium Collecting company that will NOT provide the repair coverages that
Their Policy provides. They use low end Repair Serviceing companies who refuse coverage and quote twice the standard repair fees compared to Servicers who are not part of the AHS Service provided network. After paying Premiums for Whole House Coverage for 15 years and the $75 Service Charge, the very first time that I required Service on a non-functioning Garage Door Opener, the Agents at AHS refused coverage claiming that the "Spring" was not covered by their Policy. The AHS Servicer, Total Garage Solutions, offered to replace the Spring and then proceeded to upsell an additional replacement of the Steel Cables which were perfectly fine, quoting a price that was very high. On contacting another Garage Door Servicer that was not part of the AHS network, the same repair was professionally completed at 1/3 the cost. American Home Shield is a SCAM. Based on my personal experience, I would NOT recommend anyone purchase their Contract. I just cancelled my Contract with them after paying 15 years of Premiums without even once utilizing their Service.

I put in a request to repair my bathroom faucet as it was leaking. The plumber comes out and said it needed to be replaced. Problem is they will only replace it with a chrome builder grade faucet. The original faucet was oil rubbed bronze. Plumber said you can ask for a cash out and they will give you the amount of money to replace it with builder grade. No problem I will take it and put it towards the one I want. Plumber said he would put the paperwork in and to call AHS in an about an hour to request this because they would not call and let me know about this option. I waited a day and made the call, but AHS said it had no info about this claim. They placed me on hold and allegedly called the plumbing company. They responded with nobody answered at the plumbing company and a message had been left. This went on for 3 days! I finally got a representative on the phone with AHS and placed them on hold. Meanwhile I called the plumbing company and they said we have 10 people answering the phones they have not called. I merged the 2 calls and tried to work it out. The rep kept saying that the plumbing company need to file the request for the cash out. The owner of the plumbing company kept saying they had already done that and even gave him the confirmation number. The AHS employee kept saying the same thing over and over. Needless to say we finally get transferred to the the claims department where the gentleman finally approved the cash out. I was told I would get the check in 10-14 business days. I have still have not received the check. When I call to speak to someone all they can say is that the plumbing company has to request the cash out. I have come to the conclusion that I will probably never see the money! They are quick to charge my card every month, but I can't get anything from them. So, I have canceled my contract! I have taken the money that goes to them each month and placed it into a savings account. In the end they will not cover anything major and will only give you a credit of X amount of dollars towards the replacement cost. Save your money and sanity do not get AMERICAN HOME SHEILD!

Our AC is not cooling like it should, they sent out a supposed Tech, came in a regular truck, we live in the country, looked at our AC outside told my son oh that is full of dirt and bugs and has spiders, it needs to be cleaned, said it was fine and that was breaker was just tripped on it, my dad checked the breaker and it was fine, told my son he doesnt do spiders and bugs and doesnt have the equipment to deal with that, wrote AHS recommended our outside unit be replaced bc of it having cobwebs, spiders and possible rodent issues, which is doesnt, it may have some spiders and bugs and be dirty b/c it is the country, so ASH denied doing anything with the AC b/c of what Mikes Clean Air LLC wrote and if IM going to pay you a fee and the person is just gonna come check the freon and say there are too many bugs and he doesnt deal with bugs ect and they unit needs to sprayed off and told AHS he would not look or work on it b/c of that then why do I even pay for coverage, I requested a refund b/c basically nothing was done and my AC still is not working my home is still almost 80degrees and they refused the refund and refused to do anything and denied to anything b/c of the what the tech wrote about it having "bugs and pests" and that isnt normal wear and tear...SO high dissatisfied!

Horrible customer servive. NEVER purchase this insurance. They find bullshiy excuses to not do the work.

Poor Service and will only approve Cheap Quality Replacements. AHS Representatives will commit but their authorization department will disapprove.

AMERICAN HOME SHIELD is a fraud company. They take money every month religiously and when it is time to fix the appliances they don't do due diligence. I have a dishwasher that was leaking and when we 1st called they sent a person to check and he said rubber around the door needs to be replaced and next day he came in and put the rubber seal and said it is all taken care of. When we used a dishwasher on the same day, it started to leak again and we called the customer service again saying it is not fixed and needs to be looked at again. And they said they opened a ticket with resolving department and it takes 48 hours to call us back with the status. Since we didn't hear from them we called them after few days and said to customer agent that we haven't received a call from resolution department. For this again they opened a ticket with resolution department for not calling and asked us to wait again 48hrs (this is going on from almost a month n still waiting for them to call us). Every time we call them to ask for the status or to dispatch a new service person to fix, they seemingly need us to pay $75 again to send a new service guy to fix the same issue that initially started. We already paid $75 initially and that work is incomplete and now want us to pay again.
I do not understand this company there is no proper person that I can talk to or they do not call us back as promised, Every time it is a new agent to whom we have to repeat the history of what happened and how it has been a month and still not fixed, other than giving a solution or transferring to their supervisor they open a ticket again, and it is a same drill… wait for 48hrs. God this company is into cheating customers and extracting money but when time of fixing they have millions of reasons.
Well my Dishwasher is STILL NOT fixed even after a month and still going back and forth with customer service to know when they will call us with update or send a new service guy to fix. Very disappointing, AMERICAN HOME SHIELD is a fraud company, be careful n save yourself by not choosing them.

Avoid this company at all cost & save yourself the headache. AHS only uses 1 contractor in my WHOLE state. The contractor is supposed to call you within 24 hrs of the approved service call which never happens you have to call them multiple times just to get them to even come to your home. We've had an issue with our AC since the beginning of the season & they STILL have NOT fixed the problem. Their assigned contractor has been to our home multiple times after we made the same complaint of no cooling in our home…4 service calls later they "discovered" we needed a new condenser which was the problem all along. After being billed for EACH service call and for Freon that was never the resolve anyway. I have called AHS multiple times from May to even as of yesterday tor a status update on our repairs only to be told each time please hold while they call the contractor…each time it's a new story on why this has still NOT been handled. I have requested to speak with a supervisor MULTIPLE times to be told they will have someone call me and it will be escalated & no none ever calls back. They DO NOT respond to calls and or messages you leave for a status update. We are about to be in August we have central air in our home & 2 children with bad asthma that I have had to find alternatives for cooling my home to prevent them from being triggered due to the humidity in our home. I can't go to another company as they will find the issue to be pre-existing. I have paid for the warranty in FULL for the year & been jerked around. If I knew what I knew now I wouldn't have signed up with them they are HORRIBLE to deal with & know nothing about customer service. Their reps are RUDE & condescending as if I haven't paid for service they have negated per obligation of my contract for them to complete.

I do not recommend this company. I have been a customer soon to be ex customer. They do not care about their customers. And so far i have reported some issues and the company or techs that they sent out, most are worthless. Also these most vendors or so called techs. They are irresponsible and do not communicate. I have reported some issues to AHS so far they have not done anything. You call the customer service to report the bad service all they are trained to do is I apologize for the issue. But still nothing gets done. But yet they keep on with monthly charge. I currently have an issue AHS is aware and nothing has been done. Waiting for a part for 2 months now. Still waiting. Called the the tech several times keep getting ignored. I have called and chated with AHS Customer service several times have records. They say we will contact the tech still no response. All I get is run around and still waiting. Do not use this company they are the worst. AHS DOES NOT CARE ALL THEY CARE ABOUT IS CHARGING THE MONTHLY CHARGE. They deserve less than one star. I given them minus 100 stars the worst.

Public
Company response 7/4/2023
Dear Victor,

I do not recommend this company. I have been a customer soon to be ex customer. They do not care about their customers. And so far i have reported some issues and the company or techs that they sent out, most are worthless. Also these most vendors or so called techs. They are irresponsible and do not communicate. I have reported some issues to AHS so far they have not done anything. You call the customer service to report the bad service all they are trained to do is I apologize for the issue. But still nothing gets done. But yet they keep on with monthly charge. I currently have an issue AHS is aware and nothing has been done. Waiting for a part for 2 months now. Still waiting. Called the the tech several times keep getting ignored. I have called and chated with AHS Customer service several times have records. They say we will contact the tech still no response. All I get is run around and still waiting. Do not use this company they are the worst. AHS DOES NOT CARE ALL THEY CARE ABOUT IS CHARGING THE MONTHLY CHARGE. They deserve less than one star. I given them minus 100 stars the worst.

If I could give them a minus 5, I would do just that. I've been a paying customer of AHS for 20 YEARS. During that time, I've had to call them approximately 5 times. Once for a clogged shower, once for a ruptured booster tank inside the house for the well pump which caused massive flooding on the ground floor, and three times for my AC unit over the span of the last three years. The clogged shower was brilliantly resolved. The booster pump in the house was NOT COVERED because they claimed the part that IS covered is the little thing that sticks out from the ground well away from the my home itself. The first call I made to AHS for the AC unit to be serviced due to the compressor not working was NOT COVERED because they claimed the parts to fix the unit were no longer available. I HAD TO PAY THOUSANDS for them TO UPGRADE the old unit so that it could be fixed by them including the cost of refrigerant they themselves depleted trying to fix the problem. Year two - last year, I had the same issue with the unit. That time, they claimed it was a fuse, but we had to keep the unit on emergency heat to function properly. In February of this year 2022, the SAME THING HAPPENED AGAIN. Again it was a fuse- no surprise there since that is the cheapest fix possible. Today, the unit is still NOT WORKING and they refuse to send someone out unless we pay another $100. THEY ARE NOT REPUTABLE! And the last time I left a review, they claimed I was not a paying customer but I have automatic payments to them withdrawn from my bank account every month for the span of 20 years! You might ask why I don't just drop them? Because after 20 yrs of paying them thousands, they need to fix or replace my AC and Heating unit like they advertised they would do! I HAVE PROOF THEY ARE WORTHLESS! Perhaps a class action law suit is in order. What say you?

This is the WORST company EVER! Do NOT GET A HOME WARRANTY from them! It's a big, FAT Scam! They ALL are!

They lie through their teeth and make a thousand promises to get you buy their BOGUS plan! They do NOT cover ANYTHING! They initially told me that my service calls would be $45. The first time I called they denied that and it was $100.

They send contractors to your home that will ALWAYS tell you "American Home Shield doesn't cover that" and yet each time I called AHS I told them the problem and they guaranteed me it was covered. It never has been! Each time the contractor came to my home, they would say "but we can fix it for an additional $500 or $800 or $1,200.

It's a SCAM people! You will be throwing your money in the trash! They have deals with the contractors! One of the contractors told me he had never replaced a toilet in the 7 years he's been with American Home Shield. And yet they told me if my toilet couldn't be fixed, they'd replace it. Not ever going to happen! They will then keep your $100 service charge and get business for the contractor who is already in your home and will promise to fix the problem for hundreds or thousands of dollars more!

Don't fall for it! They are ALL scams but American Home Shield is the absolute WORST and Choice is a close second!

Then I canceled my plan on Monday, (and NO ONE there speaks clear English. I know SHOCKER right?!?!?!) and they had the nerve to charge my credit card again and told me there was a cancellation fee!

I am not stopping until these companies are investigated and shut down!

They are getting rich and doing NOTHING to help home owners! RUN, don't walk! Get far away from these slime ball, lying, no good scam artists!