AHS American Home Shield

DO NOT GET YOUR HOME WARRANTY FROM THESE GUYS - AMERCIAN HOME SHIELD! Nothing they say is actually covered whe te time comes. We had signed up for AHS a few years ago for a property we had and we had horrible service then, We would pay the initial service fee and then afterwards the cost to repair the item alwasy came back as 'uncovered'. AND the estimated cost was double/triple what the cost is to get it repaired through a normal vendor.

For some reason I thought that service wold have improved after 10 yearsand signed up again but I was wrong. AS an example, they charged me $125 service charge to first find a vendor. It took them about a week to get me a vendor. (Mind you an overflowing toilet is an immediate concern and not 1 week old problme), The vendor came out about a week after the initial service request, and we got a estimate a few days later for a $650 cost to snake a line, which is an uncovered charge. I've cancelled my contrcat with them but spent money for zero service.

Please please find another company for your home warranty needs as this one will cheat you big time.

Service requests ******* & *******.
On July 18,2022 I filed a work order with AHS, the problem was our AC unit stopped working. A technician from MS Services Inc. came to our home and found the electrical circuit in the off position so she turned it back on and the AC worked for about 3 hours until the problem came back. I called the contractor and they sent another technician who found the electrical wiring to the AC unit was starting to melt! So he cut the wires and remove the melting wires and turned the circuit back on and the AC again worked for two hours. The next day and for the third time I called the AC contractor once again and requested a technician, the tech arrived and discovered my AC unit compressor was badly damage and because the unit was so old he would request AHS to replace the unit due to parts not being available for our AC unit du to obsolescence.

After waiting for two weeks for AHS to call me and schedule the AC replacement and not receiving a call from them I decide to call their office. I called on 7/29 and was informed by a customer representative that parts were ordered and I should be receiving a call from the technician to schedule the "repair" so I was confused because the technician had informed me on their their visit that parts were not available and I was going to need a replacement not a repair but I figure parts were found and my AC was going to get repair.
I did not hear back from anyone so on 8/4 I called AHS and was informed by an extremely rude dude that I needed to be patient and wait for parts that were already ordered and would be arriving soon. I have called everyday from 8/4 until 8/16 and was informed parts were on their way but 8/17 I asked to speak to a supervisor, she informed me parts were NOT ordered and I needed to wait because I was not the only customer waiting for parts/ Either AHS or the Contractor is lying to me. On 8/18 I was informed our AC will not be replaced. I continue my wait. Liars

Contacted AHS on Nov 23 to report the failure of a capacitor the company had replaced only two months. This affected our pool heater and pump. Dispatch #*******
No vendor has contacted us yet to schedule a visit

The system indicates "Pacific Pool has been assigned but that they have not succeeding contacting us" This is not true. I spoke to the contractor three times:
- Nov 28: schedule appointment for Nov 29 in the afternoon. No one showed up or called to cancel the appointment
- Nov 29: contacted contractor again to rescheduled for Nov 30. Contractor did not show again and failed to call to cancel again
- Dec 1: contacted contractor again they claim they could not come until Dec 5 and indicated they would contact AHS to have another vendor assigned

I have escalated the issue and was told on Dec 1st that Pacific Pool would come to the house on Dec 5. No one called. No one showed up

- pacific pools indicate that they are not the vendor assigned for the job
- AHS representative Jen indicated that nothing had been escalated and that whoever I spoke to on Dec 1 lied about setting an appointment for Monday

I was told by Jen that no manager or escalation team member was available

This is probably a great example of a complete failure to respond to a work order or provide a service

I am hoping all calls have been recorded as each representative has carefully hang up before the survey is transferred to rate their service

Please contact us at *******848 to indicate next steps as our pool is being damaged for not having a working pump for almost two weeks now

This summarises well the quality of the service AHS is providing to its customers

I am very agree with most of the reviewers who have given one star to this company. I am staying in Utah and know about other warranty companies as well. I will give 0.5 star to this one. Many reasons: they just want to take money and will always run away from the problem. I am struggling with ac problem, and several times they sent technician to repair, every time I end up giving several hundred dollars for refrigerant cost, apart from their one time service fee. But they never addressed the problem. I end up paying approximately ~ 1000 dollars for this but none of technician solved the issue. This time once again I paid their one time service call fee and this company has given me a "quote" of 810 dollars for excess refrigerant cost with a reasoning not covered is "normal wear and tear". Who is responsible? Why not they solved the problem in first time? Why they have taken money from me without solving the problem? If they never addressed the problem, why they are asking money again. How difficult to deal with such type of company, where you are paying several hundred dollars for the contract, service fee and top of that, they will never take responsibility to fix thing. This is one example, another one is also equally interesting. There was a problem in my furnace, they came and try to fix that and one of the technician made problem worst. A Technician concluded that parts of that furnace are not available and it is not repairable. In that situation, the warranty company needs to change the furnace. However, they asked me to pay 1800 USD. On the 8th of December, 2021, the technician replaced my furnace and I paid that amount to him. I monitored that furnace approximately a week or so in order to evaluate if that is working or not. It was not effective mainly because the capacity of this furnace is 56,000 BTU whereas the earlier furnace was 100,000 BTU. I immediately sent a message to that technician as well as called warranty company regarding that issue. However, there was no action from their side. I tried to call them repeatedly but unfortunately, no response. It has been several months since I am fighting for this issue but guys no response. It is something like you want to repair your car, and warranty company will give a bicycle for replacement. This is just few examples, which I quoted, hours are not sufficient if I keep writing about my other worst experience with them. So good luck to you, if you want to go for this company.

PLS DO NOT WASTE YOUR MONEY AND TIME WITH THEM. I CANCELLED THEIR CONTRACT FOREEVER. THEY MADE ME CRY OF THEIR SERVICE.

I decided to cancel a policy we have had for 13 years. We have used it on occasion and several times had things they conveniently didn't cover, when we thought they should. And a few other times, the things were covered, and we received the repairs or replacements. I can't say it was ever very timely...many times it took months to get something resolved, but we were thankful that we didn't have a large expense at the time. However, today we got a real taste of some very poor and not professional service when we decided to cancel the policy. The lady who processed this cancellation, hung up on me, when I told her I DO NOT agree with paing any cancellation fee or administration fee. I just paid on 5/30/2023 for the month of June and should receive an active service until 6/30/2023 because of this payment. However, she terminated my service as of today 6/9/23, so I have already lost $54.26 for the remaining time of this month. In addition, I should not be charged anything additional after that. We have had this policy for 13 years and we were told that if we cancelled within the first year, there would be a cancellation fee. However, if we cancelled any time after that, there would be no additional fees. I ask her to please remove the charge from our account and send me a new letter stating we have a balance of $0.00. We should also receive service until 6/30/2023 since that was already paid for on 5/30/23. I called back after I was hung up on and received more inadequate and incompetent service. They actually emailed me a letter that showed:

Total Contract Cost as of Cancellation Date: $413.10
Administrative Fee for Cancellation: $76.99
LESS (Total Amount Paid as of Cancellation Date): ($465.12)
-------------------------------------------------
Amount owed to American Home Shield: $76.99

Okay...you do the math! My calculator says $24.97

So, when I brought this up the second time, I waited on hold several times, then she finally said that since we had a claim several months ago that they covered, we still had to pay the full administration fee of $76.99 even though their own calculations indicated otherwise. It is all a bunch of nonsense, and I am so glad we finally cancelled this policy.

I would highly recommend you NOT use this company!

My experience with AHS has been 100% unsatisfactory, frustrating, and costly. I have been trying to get a dryer repaired for almost 2 weeks. The assigned service company (AirKool LLC in Houston, TX) did an initial assessment but has not responded since. AHS will not respond or provide any information. The call center staff mostly speaks only broken promises call-backs that never happen. I have called 13 time and have absolutely.
Avoid American Home Shield at all costs. Although it is the largest home warranty company and advertises effectively, including posting many many positive reviews of itself online, it is the worst for honoring its contracts and for customer service/satisfaction. In short, the company is borderline fraudulent.

This is from a Washington Post expose of unethical home warranty companies:
"American Home Shield also hires contractors that are either unlicensed, under delinquency, or permanently closed by their local state.
WJLA-TV has reported on a case in which American Home Shield refused to pay for replacement of a clothes dryer that caught fire, on the ground that the local fire department had removed the dryer from the home when responding to the call. WJLA-TV repeatedly attempted to contact American Home Shield about the incident, but received no response.
This is from Consumer Reports' review of home warranty companies:
"Of the four companies we reviewed, the highest complaint generator by far was Memphis, Tennessee-based American Home Shield, with 4,660 complaints as of mid-June. Of the 44 reviews customers posted on the BBB website, 41 reported negative experiences with the company. Of the four companies we reviewed, the highest complaint generator by far was Memphis, Tennessee-based American Home Shield, with 4,660 complaints as of mid-June. Of the 44 reviews customers posted on the BBB website, 41 reported negative experiences with the company."

To whom it may concern,

I am a long time customer of AHS. I was out of town when I came home and my refrigerator and microwave were not working. I recently requested yet another service request for my refrigerator and microwave. I was told by the technician that my refrigerator was dead and needed a new part. Then he said it will be 8 plus days before the part could arrive.

Called AHS asking to try another technician, a loaner refrigerator or cash assistance for food. I was told that they don't offer anything like that. I can't change vendors, no rental fridge, no food assistance. Like how do you not even offer to pay for a rental fridge or something? Like everyone is okay with this?

My complaint is the fact that I have been told by multiple customer service agents that I was connected to that there is No compensation or temporary replacement service that comes with my contract. How is it that I pay monthly for a appliance service, not cheap I might add, to keep my appliances working and my refrigerator is "dead" and instead of replacing it which would probably take a day or two I have to wait 8 plus days for a part then schedule an appointment to have it fixed all while spending extra money to feed my family multiple times a day because the appliance service I'm paying for has left us with a dead refrigerator for 8 plus days. Please tell my why nothing can be done about this?

Why isn't the lack of a working refrigerator not an emergency?
Where is the assistance for the person paying the bill monthly?
Can I get compensation for food?
What about my microwave that is also not working that is on the work order? Like where is the customer service?

DO NOT BUY AMERICAN HOME SHIELD
SAVE YOUR OWN MONEY FOR APPLIANCE REPLACEMENT MONTHLY INSTEAD.

Account holder

I can't say for certain that this company is run by a demonic horde sent by the Dark Lord to destroy your life, but the evidence suggests that it probably is.

I called for service and spoke to, I assume, a minor devil that seemed to be based either in India or the second circle of Dante's Inferno. I didn't want to pay a $75 service fee unless my request was covered, so I clarified that my contract did, indeed cover my request. In between the snarling and gnashing of teeth, I was assured it was. This might have been my fault and I may have misunderstood the message - it was difficult to hear over what I assume was the screams of tortured souls in the background.

AHS contacted a local business who had a lower rating than Envy on Rotten Tomatoes and a reputation for corruption. After collecting the $75, a small, hooven, demidemon showed up at my front door. I say this only because he was unable to cross a line of salt I had placed down after the smell of brimstone became overwhelming when he showed up. He told me that AHS would cover the repair, but he would have to order the part. In a blinding flash of lavender light, he disappeared back to, what I can only assume was the netherworld from which he came.

Concerned that the part he was going to order would be smithed from the bowels of Hell, I called AHS to follow up. I spoke to a different minor devil - the name I have written down is Beelzebub, but I could have misunderstood what he said, again because the howls of terror in the background. I whispered the Lord's Prayer for protection and was told that I was being "aggressive" and that B-bub would hang up on me if I didn't stop. I ceased my protective utterances because I really needed my bathroom faucet fixed and I already paid $75. I was then asked if I knew what my mother was doing in Hell - I think, it was in Latin and seemed to be back masked, so I might have been mistaken. After the cackles subsided, B-Bubs told me that the repair devil they had summoned had denied my claim. They told me I could pay an additional $75 to have another mutated horror show come and track the ashes of Hell through my home and deny my claim again.

Long story short, they lie, they steal, they are corrupt and seem to be run by demons.

9 days w/ no AC 80-85 degree weather w/ no end in sight. RUN LIKE YOU ARE ON FIRE FROM THIS COMPANY.

We have been dealing with American home shield for months due to my refrigerator having issues. We had a service technician come out do some work it did not fix it he came back out and wrote a report that the refrigerator could not be fixed. We have been waiting four months for American home shield to decide if they will replace my refrigerator or not. As we wait my refrigerator leaks water every day on my wood floors to this American home shield has told me that is not their problem or responsibility. I know that if I go out and but a refrigerator and try to get reimbursed that will never happen I will never see that money. This is completely unacceptable. And everytime we call the call goes to someone in India that you can barely understand, that was the lowest bid. So you speak to someone you cannot understand and you try to make them understand what you are saying it doesn't work. My husband is currently on the phone with them as I write this he explained everything very clearly to which the lady told him I am sorry sir your ticket is from December it is to old we have to open another ticket. My husband is very frustrated as he called because he was told on Thursday that they would have a decision in 24 to 48 hours as to if they are going to replace our refrigerator so he was calling to get an update on that because nobody has called us. And he is told sorry your ticket is to old we have to open a new one. This is all unacceptable. It is unacceptable I have been living with a refrigerator that is not keeping my food cold, that I'd leaking on my wood floor daily. It is unacceptable that we have been dealing with this for five months yes I said FIVE months for a broken refrigerator, I almost feel like American Home Shields standard Operating Procedure is to wait the customer out till they break. I mean we will give up at some point right. I challenge American Home Shield to do the right thing. I am not sure who reads these reviews hopefully not the lowest bid and someone of some importance will see this and take action because the way we have been treated and the service we have received is not acceptable.
My husband can be reached at Gregg Waterman *******@yahoo.com I really hope someone takes the initiative to reach out to him and make this right.

AHS' ads, commercials, and promises in their literature are a total sham in my opinion. We waited 7 weeks and counting in miserable heat, and called AHS many times, on an air conditioning system repair that was covered under the policy. There was simply no movement by AHS to fix the problem. We finally had to get a local contractor ourselves, who fixed the problem in 1 week. When I called to cancel my policy, I was polite but the representative hung up on me as I was explaining my reasons for cancellation, which was typical of the "customer service" I received from AHS.

They breached our agreement by their refusal to timely approve the work and ship the parts. My 8 or 9 phone calls during that period were met with lame excuses every week, from foreign "customer service" representatives who spoke poor English, and then nothing happened week after week. I used the online process but there is no way to email or contact AHS regarding questions or complaints. So, you have to request a AHS representative, and the sequence was always: apologize profusely-then blame their own contractor-then assure me all is taken care of-and then nothing would happen week after week. The contractor repeatedly said that they sent the required information to AHS.

The contractor also said they could fix the problem the next day if they had AHS' approval, and authority to buy parts locally. But there is a convoluted approval process and AHS insists shipping the parts. In week 3, the AHS representative said all was approved and taken care of, and I didn't need to do anything. Then, as usual, nothing happened. I called back in week 4, and the AHS representative dusted off the week 2 excuses, blaming their retained contractor (40+ miles away), for not sending required information, and stating that approval had not been given yet for the repair. I called in and online reported the initial work order on 29 April 2021, but AHS reset it to 17 May 2021 based on a phone call, apparently to hide the lengthy time delay.

After 7 weeks of sweltering heat in our 2d floor where all the bedrooms are, and after paying AHS over $1,000.00 in total monthly premiums, we had enough and cancelled the contract pursuant to section L2 of the agreement. I'm 64 years old and AHS has been about the worst customer service experience of my lifetime. I deserve a refund. There was no urgency or action on AHS' part but there were plenty of excuses and blame, and meanwhile the warranty-covered repair was not done. Good riddance to AHS.

Since our lousy AHS experience, I've read near identical stories about AHS on various review sites, and have heard many similar home warranty service stories from others, from our bank, and from other contractors. Insurance companies are always a challenge to deal with, but AHS takes the cake. AHS was a total waste of money for 15 months of premiums.

We have never had a company arrive in less than 72 hours, even with emergency expedited requests. We have to call back multiple times to get status updates or answers to pending questions.
For a blockage, they could not find a company to come out for more than 24 hrs. After this I had to find my own company, which took 15 minutes. After having to pay for all work out of my own pocket, I was left with a $600 bill for services they did not cover. This was a simple camera in the drain to determine the cause of the blockage. Then the reimbursement process was a nightmare to submit and took 2 months to receive.

Another emergency service request for a ruptured water heater, we requested a company change 3 times over 3 days and nothing. No return calls or follow ups. After the company did show up, the insurance agreed to a hefty bill of approximately $1000 out of pocket costs for items that are 100% necessary for installing a new water heater. They hide behind the "up to code" term to avoid paying for things such as a drain pan, water lines, gas pipe, and a permit. Even though every single one of these items are required 100% of the time when replacing a water heater.
After denying the services from that company, the so called cash out program was misleading and a complete rip off. Option 1 was find another company yourself, pay out of pocket all the stuff we wont cover and we will pay for water heater. Option 2 is receive $500 total to have someone come install a new water heater who has to be licensed and has to have permit, etc. That price wouldn't even cover the most basic of water heaters. If the insurance claims that they will pay for a water heater replacement, up to 2k per my policy, how do they get away without covering anything that is required? At a minimum they should reimburse the home owner for the cost of a comparable water heater to the one being replaced. Even requiring a receipt. No other questions asked or needed documentation, especially as they already approved the needed replacement.
On top of all of this, most of the customer service representatives speak poor English and do not provide any assistance beyond the general talking points and responses that they have ready. You should not have to verify every piece of information on your account every last time you call. This does nothing for security of the account.
When trying to cancel the account, that can also only be done via phone takes hours. It is a never ending cycle of excuses and gimmicks to keep you as a customer while still not providing any solutions or listening to your concerns.

American Home Shield fails to live up to their promises. On December 16,2020, my husband and I submitted a service request for our freezer and free-standing Icemaker (which of course gave out within 24 hours of each other). I was pleasantly surprised that the technician was able to come out within 48 hours of the request. After inspection, the technician relayed that there was a short in the ice- maker and the unit would need to be replaced due to the age of the unit. We were told that AHS would follow-up within a day. They did not. My husband then attempted to call. During that call he was told that the item was not covered because the problem was "pre-existing". This was in fact not the case because the icemaker had been working for the entire 2+ years we have been in the house. He was then told that we would have to pay to have another contractor (of AHS's choosing) to come out and evaluate. If they determine the same issue they will NOT cover. If something else is determined- then I guess we likely run the risk of starting this game over. We, of course, could not choose our own contractor to come inspect. After expressing our dissatisfaction with this option, he asked to speak with a supervisor and was told that is not possible. The Representative then hung up on him. He tried to call back and was hung up on again. Fast forward some days- I acquire the report from the technician which does not indicate any "pre-existing" language. I attempt to call AHS and get some resolution. After waiting 20 mins, I reach a man who puts me on hold and then disconnects. This happens again. I finally reach a woman who at least seems to make an attempt to help. I was told during this conversation that AHS made the decision that the problem "pre-existed" the activation of the account. Again, this appliance had been working up until the day we called. I was also told that there was another report regarding this appliance that could not be given to me. I asked for a supervisor again and was told this is not possible. There is also no way to email the supervisor. I was told that the supervisor would call me back. I am still waiting.
Per the terms of the contact, this item is absolutely covered. Now I am attempting to figure out how to wade through a murky "appeals process". Additionally, I have can only hope I do not have to go through this same thing regarding the freezer.
This warranty appears to be a scam. We are paying our monthly premium but cannot get any level of service outside of a generic call center script.

They assign ticket to their one & only plumber and had to wait TWO DAYS for them to show up.
RIDICULOUS that any customer has to wait TWO DAYS

The Ac issue started by June 3th and requested to repair. Technician came and fixed it but the next day it didn't work. I called a few times the technician and AHS to follow up. Then he came by June 9th and turned the AC off and said it should be replaced. He said that AHS should contact you about this. I was waiting a few days for AHS to contact me but they didn't. Finally I called them and they said technician didn't said the estimate to us yet. To keep it short I called the technician and AHS multiple times. Finally they sent an email to me on June 27th and said the estimate is in the process and will order the part. I called them every day to follow up with the process and they said everything is in order but on July3th, they said the technician estimate was not complete and they asked for another estimate. Just like before I called them every day to follow up the process and finally on July 10 they said that ordered the part and it will arrive on July 17th. Since July 17 I called them twice a day and they said the technician is supposed to pick up the parts. Every time I called AHS they left me on hold and they spoke with technician and he's going to pick it up. Also they said that emailed to technician as well. Finally yesterday AHS told me they ordered the wrong part and they should order again. This morning I talked with AHS supervisor and he said they have to reorder the parts because it was wrong the first time but they couldn't give me an exact time when the order will arrive and the problem will be fix. Finally on July 20 they said that reordered the part. As usual after few days that the part should be delivered the AHS said they ordered incorrect parts again. Is it makes sense that again ordered incorrect parts? Still I'm waiting for their update.This is the whole story with AHS. This is the reason why I said AHS is horrible company. It has been almost 50 days we have been without air conditioning in the warmest time of the year.

Y HVAC unit went completely out on July 12,2021. I went on the AHS website to request service and paid the $75 service fee. AHS assigned a HVAC contractor, who was 2 hours away from my home. The contractor showed up on 7/20/21, and tried to diagnosis the problem without access to the inside of my home (did not call to ensure I was home). The contractor was very rude and extremely unprofessional. I filed a complaint with the BBB. I called AHS immediately and they sent out a local HVAC contractor. The new contractor came on 8/4/21. The problem was a bad compressor and possibly a coil. The unit is 12 years old. Here is where the problems start. The HVAC contacted AHS and was told it would take 2 weeks for the part to come in. On 8/17/21, my husband contacted the HVAC company to see when they would be able to come and repair the unit. We were told that AHS was giving them the "run around". My husband then called AHS and was told the part was on the way but couldn't give an ETA. My husband called back the next day and was told the part had not been ordered and tried to blame the HVAC contractor. The HVAC contractor told us they have been on hold, with AHS, for 5-6 hours. We live in the South and have 90+ degree days most of July and August. Luckily we do have 2 houses and had another home to go to. As of now, we decided to replace the HVAC at our own expense. We continue to get different answers from AHS. I have already filed a BBB complaint and will be filing a complaint with the GA state's attorney general's office as well as the GA Consumer Protection Commissioner. If I can ever get someone, at AHS on the phone, I will also be canceling my plan with them.

I purchased a home warranty from this company. As soon as I moved into my home, I detected an AC leak that was damaging the ceiling of my house. They didn't cover the leak or the subsequent damage. I paid 100% out of pocket to have a company diagnose and fix the problem and fixed the ceiling myself. That same company inspected my unit and found multiple leaks on the condenser and evaporator. The tech surmised that hail might have damaged the outside unit, and recommended expanding my return to reduce differential pressure and prevent further leaks. I called back AHS to see if any of this was covered, and they sent out a tech of their own to inspect (at a $75 charge to me). The tech spent well over 95% of the visit trying to convince me to buy a brand new unit out of pocket. Then he insisted that he was only there to look at one unit, and when I told him I'd have him come back when he could look at both he "remembered" he was there for both. He spent less than five minutes looking at everything, then went right back to selling me a brand new unit. When I stood my ground and said that I wanted what my warrantee would cover, he ran off without saying anything. Two days later, I get a call saying the company won't cover anything wrong with my unit. Not one single thing. They claimed the condenser damage was from hail (suspiciously familiar to what the first tech said MIGHT have happened), and then said the evaporator leak was from differential pressure, which doesn't count as "normal wear and tear." Again, suspiciously similar to what the first tech had said. They claimed their tech had made these conclusions himself, but he couldn't have possibly made any of those determinations in the time he actually looked at anything. And ignoring that, precisely what does this warranty actually cover? The answer: nothing. The unreasonably strict "normal wear and tear" is based on the astoundingly nonsensical expectation that equipment should fail without any cause whatsoever. The cherry on top is that Ive since discovered another return that the first tech had missed, which means the original differential pressure concern wasnt even valid (even after they lied and said their tech had come to the same conclusion). So even keeping with their ridiculous expectation that the unit fail for no discernible reason, they still cover nothing. This company is running a complete racket, and trying to push thousands of dollars of brand new installations on people to boot. Do not do business with these thieves.

We reach out to the business directly prior to filing this complaint to address the issues, no answer at all

We placed our First service request, Service Request Date: 06/23/20 - Service Request #: ******* and it took almost 7 weeks (contractor went on 4 weeks' vacation) to fix the oven; after the technician left, we notice that the oven door was not closing properly, and we opened a new Service Request #: ******* on 08/18/2020. After we open the new service request, we received an email saying "Your assigned contractor should contact you within the next 24 business hours"; we waited for 3 days, no one called, then we tried to contact contractor to Set Appointment no answer, we left several messages, no one return our call, one week later we contacted AHS, customer service, said they called the contractor and no answer (AHS left v-mail) waiting for a call back. Two weeks later still no answer, WE HAD TO contact a repairman to fix the problem; he charged us $175.

We sent an email on their website (Dispute Date: 08/31/20) asking to credit the full amount of the warranty paid $479.88. Shaquel Ryan, AHS Specialist contacted us, she apologized for the bad service and said they will reimbursement the money, today October 31 we have not received the reimbursement, they do not answer our emails and/or phone calls

After, the door oven was damaged by your technician during a service call, then no answer at all from American Home Shield we had to paid from our pocket the repair, then the issue was sent to escalation/issue representative who promised to send us a reimbursement check; we did not received it and after that and so many calls and email not answered we start working with our credit card company to cancel the contract, since we are still working on that we had another appliance repair, our dishwasher wasn't draining completely; so we had to take care of it and we called a repairman, that's two repairs that we have paid from our pocket.

Quick response. Very friendly. Worked around my schedule.

Friendly staff. Service person was on time. Work completed to my satisfaction.