• AHS American Home Shield

AHS American Home Shield

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Overview

AHS American Home Shield has a rating of 1.1 stars from 640 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AHS American Home Shield most frequently mention american home, customer service, and water heater problems. AHS American Home Shield ranks 118th among Home Insurance sites.

  • Service
    308
  • Value
    308
  • Quality
    295
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
28
71
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How would you rate AHS American Home Shield?
Top Positive Review

“Best hacking services”

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7/21/20

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Top Critical Review

“Awful service”

Nicole B.
7/2/24

I created a service request to have my AC fixed. A month and four visits later and nothing has been done to fix my issue. It is currently summer in California. The inside of my home is over 100 degrees. Once the temperature exceeds 100 degrees the thermostat just reads "HI." There is no sense of urgency, nor does there seem to be an understanding of how critical the issue is. Customer service representatives are useless and provide no real resolutions. Worst insurance company I've ever dealt with. Completely unacceptable.

Reviews (640)

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Reviews that mention popular keywords

customer service (172) water heater (44)
Thumbnail of user michellec36
South Carolina
1 review
1 helpful vote
  • Send Message
March 23rd, 2013

Friendly staff. Service person was on time. Work completed to my satisfaction.

Thumbnail of user johnt111
South Carolina
1 review
1 helpful vote
  • Send Message
May 20th, 2013

Very nice and professional. Explained exactly what was going on. Service repair done quickly.

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