AHS American Home Shield

At one time AHS was a good company that provided good service. AHS contracted with reliable companies that responded quickly and were able to fix problems. The past 3 service requests were a different story. The service company never called or set up appointments, and never showed up. The service representatives do not speak English and cannot help when there are problems. When I wanted to cancel my contract with them, they could not even give me the time to call someone that might be able to help me.

Complete scam of a company. Given them too many chances, cancelling my policy with them. They came out to fix my dishwasher, it had a leak, they went to order a part, came back and saw the leak had caused other damage. Denied any fix for me because appraently I damaged the dishwasher myself. Go figure, I love breaking my own appliances that are non-operational while im waiting for it to be fixed. Hate this company with every ounce of my soul. Nobody speaks english there and they dont give a $#*! about you or their legal obligation to you

American home shield the worst company in the world! Total scam! They fooled me with airconditioner replacement. According my contract it was their responsibility. I ve paid them every month for 4 years and after all paid out of my pocket whole amount for new airconditioner. You will never get no service, no money, no adequat answer from representative on the phone. Dont ever have deal with American home shield! All they do is collecting your money!

AHS has been hot and cold when responding to work order request. Service is slow and the coverage is subject to interpretation. Service providers are mostly qualified, however there must be a relationship problem that makes its difficult for contractors to process work orders and get paid. Trying to speak to a representative takes 3 transfers and minimum of 45; minutes. What's happen to customer service? No sense of urgency to help when failures occur in the home. I would accept consistence as a standard service.

2 + hours hold time on the phone to resolve issues.
Their call service center is in the Philippines and sometimes you cannot understand their representatives. With a name like American home shield I would expect their representatives to be based in the US so shame on AHS.

If your problem is easily resolved you're okay but if something goes wrong you are really in for a hard time. AHS will not stand up for you with issues with a contractor.
I unfortunately got a subpar contractor who created more problems than he solved. AHS did finally make the contractor come in and fix the problem but I was month without an appliance and multiple to our phone calls sitting on hold to AHS.

This is not the way it's done.

I have been trying to resolve my issue for washing machine and dryer, it's been 10 days now already and the problem has not been resolved yet. Every time I call them I receive the different answer and their representative have no answers about the issue. Nothing is recorded for the previous conversation so that the future representative could help you. Still struggling to have my washing machine and dryer to be fixed but no luck yet!

Don't waste your money getting a warranty with American Home Shield. Almost immediately upon moving in my home flooded due to a faulty washer left by the seller. I paid $100 for the appliance guy to work on my unit. AHS required the appliance guy to work on it 4 times. However, their warranty did not cover the $70,000 of damage in my home because of the faulty washer. Nor did it cover all the items discovered that the home inspector missed, i. E. the leaking foundation, the numerous code violations, the window that was pushed two inches into the home away from the framing. The list of all that was wrong with my home that the inspector missed. Just don't waste your time because the most they will pay out on a claim is $500. That does nothing to address the damage caused by appliances or any other item the premium warranty I purchased addresses.

Have you noticed that on the AHS website they don't have anywhere for escalations or complaints. Wonder why- because it would be the entire active customer base maybe? Hold times are LITERALLY over 2 hours. Their recording says 60-70 minutes. Yesterday I held for 223 minutes. Today I held for 144 minutes. I've had the warranty for YEARS. When i finally call because my fridge went out they said 12 days till we can schedule you for someone... 12 days without a fridge. Can you escalate i ask... no we don; t deviate from contractors... can I pay a fee and get someone here sooner? No- that negates your warranty... so- i can hold for 4 hours to have 3 minutes worth of conversations and have no way to escalate my concerns on the website or with a number... btw they can't transfer calls... what a wast of 70 bucks per month for the last 8 years... i can't go 12 days and have to buy a new fridge anyway... who holds them accountable?

You end up paying twice for all service calls, because nothing is covered. So, you pay the deductible, or service fee, plus the technician fees to fix the issue. Don't waste your time or money with it.

Just don't. 6 months and my dishwasher still is not fixed. I call and get the runaround. No promised calls were returned. So frustrating. Their call center is overseas where I think English is a fourth language.

AHS sent a repairman to fix a broken refrigerator. Unfortunately that repair didn't work and the fridge broke a second time and then a third time. After the third breakdown, AHS simply stopped sending any repairmen despite 5 calls over 4 weeks asking for help. During each call, I was told that the issue was being escalated and someone would call me back within 24-48 hours with a resolution. They've never called and the refrigerator is still broken.
This is a dreadful product from an unreliable company.

After months of haggling with the company, I had my attorney write them a letter about the plumbing and about my LG Washer damage. AHS responded with a not-very-polite "we don't want your business". My LG washer is still broken because I can't afford to get it repaired and my new warranty company won't cover prior damage. So much for 'Home Warranty'. I will be filing a complaint with the state insurance board.

My AC stopped working. The tech came out and said the relay switch and control board stopped working which made the heat strips stop work. Too old to replace parts. It was not below freezing when the incident first happened. They are saying that it's "an act of God" and not covered. They said the tech told them it was due to cold weather. This is a lie. I spoke with the tech (and have a copy of the report) and the owner of the company and it's not weather related. I pay for premium insurance and because a claim is filed, they refuse to cover it. If I could give negative stars, I would.

I am a Real Estate agent who has been sending business to ahs (american horror story)for years and never used them myself but I finally needed to use my policy. They sent a lazy plumber who didnt file their report and ahs kept giving me the run around and one month later still no resolution, I cancelled my service with ahs!

BEWARE: We have had this company for several years and normally the service was okay. Lately more and more service companies will not work for them.
In Dec. 2019 our heat pump failed and it was diagnosed as the compressor. They sent a replacement to THEIR contractor in a reasonable amount of time. GOOD? - Not so fast the recharge of the refrigerent requires about 18 lbs for which THEIR repair company wanted 900.00. The refrigerent costs about 120.00 for a 25 lb. bottle.
AHS claims this is not their problem! We had to deny them the installation on general principles of honesty and fairness.

I have appliance insurance with American Home Shield. On July 31 I paid an additional $106 for a technician to go out to check the dryer because it was leaving orange marks on the tenant's clothes. I was advised that a part was being ordered, however it never arrived. I called on August 19 to find out what was going on. Apparently the home warranty company declined the purchase of the part. The drum of the dryer is rusting which is causing the orange stains. Due to some small print in my contract, apparently this falls under "cleaning of an appliance" and is not covered under our warranty. I spoke to a supervisor and then a supervisor's supervisor, to no avail. I spent 45 minutes on the phone with them trying to resolve the matter. Then I tried to cancel the insurance because of the lack of service. I have to now pay a $59 cancellation fee too. I am very frustrated and disappointed with American Home Shield.

I paid for a 1 year contract on 7/6/2020. I paid $550. Due to the extremely poor service I received from AHS, I made a decision to cancel my contract on 1/21/2021. I asked for my the remaining months (1/21/2021 - 7/6/2021) to be mailed to me in form of a check to ******* South Cherry Court, Gardner, KS *******. Till today, my refund has also not been given to me. The refund amount should be $315.59. AHS still owes me my refund. I have called numerous times and they keep saying they agree that it should have been sent to me and someone will call me the next day but no one calls. This has happened on 3 separate occasions. Home is 3414 Ironwood Fls, San Antonio, TX *******

I need to speak to Mr Little head of customer service asap. Been trying to get a claim resolved for 1 year, ready to take legal action. Email me for my number.
Today I got a call about renewing, seriously?

16 days and still Noone has fixed the problem. Arizona temps in 115 ° with no air and Noone fixing the problem. Sent 3 different contractors out and says they don't fix these issues. No one is capable of repairs.

This is worst possible comany in recent time to deal with. Last three months have passed and AhS can not relive my air condition issue. If contact them they hang up on you. I have this policy since 1997 and now I am fired to cancel it. Service quality and customers service is detonating every day. Not worth it any more to run after them.

I'm not understanding why AHS has to reroute American calls to a foreign country. There is a language barrier and their scripted prompts are painfully annoying. Their foreign understanding of the problem is not the same as the American understanding, then they get an attitude with you. They always seem to get it wrong. I called to tell them that I did not want to auto renew my up coming policy. What she did was to delete my payment method when I had another payment due prior to my existing contract ending. This is ridiculous. There's no doubt that I will have issues when my current payment is due in a couple of days, since she deleted my credit card that was on file. AHS stop taking the cheap way out and hire the millions that are unemployed with our own country. Will NEVER use this company again!

This is a horrible company please use another. I have been with them since 2005 and pay monthly, but now it's time for a replacement they come up with some nonsense and deny the claim. It is a rip off they steal your money and don't fix anything. They do not send out reputable contractors. I will be canceling not worth it.

Called AHS because electric outlets not working. Took them 20 days to tell us they had no one in area to do the work and we could find are own electrician. Had work done and they refused to pay for it and refused to reimburse $75 service fee even though they never sent anyone out. Told them I wanted to cancel policy and they said they would refund $75 but only if I didn't cancel. Cancelled anyway they said I would get a little over half what it cost even though I only had it 3 months. I'm not holding my breath until I get it.